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Strategy Briefing

Consumer Buying Behaviour in the Recession: Global Online Survey

Jan 2012

Price: US$2,600

About this Report

About this Report

In the midst of the global downturn, with consumers facing job losses and rising prices, which purchasing criteria are they prioritising and how have their shopping habits changed? This new global report analyses the results of Euromonitor ‘s 2011 Annual Study of global consumers, which probes the motivations, perceptions and habits of around 16,000 respondents in the US, UK, France, Germany, Japan, China, Brazil and India; and examines the implications of these findings for marketers.

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Delivery:Immediately after purchase

ECONOMIC CONTEXT

It is clear that the global economic downturn, triggered by the financial crisis of 2007, has had a profound effect on consumer spending habits. In 2009, global real GDP fell by 0.7%, marking the first decline since the early 1930s and prompting some to compare the current crisis with the Wall Street Crash of 1929 and the Great Depression.

Although global GDP rose by 5.1% the following year, fueled largely by strong growth in developing markets, the world’s advanced economies continued to suffer from significant job losses, drastic cuts in consumer spending and private investment, as well as an alarming dip in global demand for consumer goods and services of all types. Growth is thought to have slowed to 3.9% in 2011, as consumer confidence remained low in the face of economic uncertainty, further job losses and the implementation of various austerity measures by Western governments.

THE SURVEY

The report analyses responses to more than 35 survey questions, taken from the “Shopping and Leisure” section of the Annual Study. 

These questions examine the following consumer factors:

  • Factors that are important when purchasing (six factors analysed, including price, quality, brand name, and packaging)
  • Past changes in saving and spending behaviors in the previous 12 months (seven factors analysed, including use of credit cards, spending on new technology, and visits to discount stores)
  • Projected changes in saving and spending behaviors in the next 12 months (seven factors analysed, including use of credit cards, spending on new technology, and visits to discount stores)
  • Attitudes toward various ways of shopping (nine factors, including impulse purchases and shopping malls)
  • Frequency of shopping- and purchase-related online activities (five factors, including reading product reviews and buying groceries)
  • Frequency of shopping- and purchase-related activities done on mobile/cell phone (three factors, including comparing prices while in store)

Table of Contents

Table of Contents

EXECUTIVE SUMMARY

Survey findings

The importance of price, quality, recommendations and branding

  • Chart 1 “How Important are the Following Factors/Descriptors to you When

Changes in buying behaviour

  • Chart 2 “In the past 12 months have you changed any of the following habits?”, by country

Shopping and technology

  • Chart 3 “How often do you do the following?”, by country

Other buying behaviour

  • Table 1 Global: “Look at the following statements and tick all that apply”, by country

Outlook

RATIONALE AND CONTEXT

The survey

Economic context

  • Table 2 Real GDP Growth by Country 2009-2011

Impact on buying behaviour

GLOBAL OVERVIEW

What counts most for shoppers?

Key findings

Quality is paramount

  • Chart 4 Global: “How important are the following factors/descriptors to you when considering purchasing a product or service?”
  • Chart 5 Global: “How important are the following factors/descriptors to you when considering purchasing a product or service?”, by age group

Changes in buying behaviour

Key findings

Focus on cutting costs

  • Chart 6 Global Sales from Discounters 2006-2011

Developed markets reduce reliance on credit cards

  • Chart 7 Global Number of Credit Cards in Circulation 2006-2011

Private labels show little change

  • Chart 8 Global: “In the past 12 months have you changed any of the following habits?”
  • Chart 9 Global: “In the next 12 months do you intend to change any of the following habits?”

Shopping and technology

Key findings

The impact of the internet

  • Table 3 Internet Usage by Country 2010

E-commerce appeals to bargain-hunters

Customers are doing their research

Indians are the kings of downloading

  • Chart 10 Global: Respondents doing the following at least once per month

Greater use of mobile phones to buy goods

The QR code revolution

  • Chart 11 Global: “On average, how often do you use your mobile/cell phone to do the following?”

Other buying behaviour

Key findings

Smart shopping

Retail therapy

A loss of loyalty

Women enjoy a treat

  • Chart 12 Global: “Look at the following statements and tick all that apply”, by gender
  • Chart 13 Global: % respondents agreeing with the following statements, by age group

BRAZIL

What counts most for shoppers?

Key findings

Growing middle classes boost overall spending

Brazilians consult family and friends for best buys

  • Chart 14 Brazil: “How important are the following factors/descriptors to you when considering purchasing a product or service?”, by gender

Changes in buying behaviour over time

Key findings

Women prove to be more thrifty shoppers

Private label making good progress

Credit card usage expands

  • Chart 15 Brazil: “In the past 12 months have you changed any of the following habits?”/“In the next 12 months do you intend to change any of the following habits?”
  • Chart 16 Brazil: “In the past 12 months have you changed any of the following habits?”, by education level

Shopping and technology

Key findings

Connection rates see rapid growth

PCWs expand in Brazil

  • Chart 17 Brazil: “How often do you do the following?”, by gender
  • Chart 18 Brazil: “How often do you do the following?”, by age

Other buying behaviour

Key findings

Keeping cool at the mall

  • Chart 19 Brazil: “Look at the following statements and tick all that apply”, by gender
  • Chart 20 Brazil: “Look at the following statements and tick all that apply”, by age group

CHINA

What counts most for shoppers?

Key findings

Food scandals lead to increased emphasis on quality

The power of WOM

  • Chart 21 China: “How important are the following factors/descriptors to you when considering purchasing a product or service?”, by gender
  • Chart 22 China: “How important are the following factors/descriptors to you when considering purchasing a product or service?”, by age group
  • Chart 23 China: “How important are the following factors/descriptors to you when considering purchasing a product or service?”, by work status

Changes in buying behaviour over time

Key findings

Seeking value, despite growing wealth

Passion for gadgets

Credit cards still rare

  • Chart 24 China: “In the past 12 months have you changed any of the following habits?”/“In the next 12 months do you intend to change any of the following habits?”
  • Chart 25 China:“In the past 12 months have you changed any of the following habits?”, by education level

Shopping and technology

Key findings

Internet spreads to the masses

  • Chart 26 China: “How often do you do the following?”, by gender
  • Chart 27 China: “How often do you do the following?”, by age

Other buying behaviour

Key findings

The shopping mall boom

Loyalty programmes draw upmarket shoppers

  • Chart 28 China: “Look at the following statements and tick all that apply”, by gender
  • Chart 29 China: “Look at the following statements and tick all that apply”, by work status

FRANCE

What counts most for shoppers?

Key findings

Recession makes consumers more price sensitive

  • Chart 30 France: “How important are the following factors/descriptors to you when considering purchasing a product or service?”, by gender
  • Chart 31 France: “How important are the following factors/descriptors to you when considering purchasing a product or service?”, by age group

Changes in buying behaviour over time

Key findings

Hard discounters become softer

  • Chart 32 France: “In the past 12 months have you changed any of the following habits?”/“In the next 12 months do you intend to change any of the following habits?”
  • Chart 33 France:“In the past 12 months have you changed any of the following habits?”, by age group
  • Chart 34 France:“In the past 12 months have you changed any of the following habits?”, by education level

Shopping and technology

Key findings

French refrain from internet buying

  • Chart 35 France: “How often do you do the following?”, by gender
  • Chart 36 France: “How often do you do the following?”, by age

Other buying behaviour

Key findings

French women enjoy a bargain

  • Chart 37 France: “Look at the following statements and tick all that apply”, by gender
  • Chart 38 France: “Look at the following statements and tick all that apply”, by work status

GERMANY

What counts most for shoppers?

Key findings

Quality is the overriding factor

  • Chart 39 Germany: “How important are the following factors/descriptors to you when considering purchasing a product or service?”, by gender
  • Chart 40 Germany: “How important are the following factors/descriptors to you when considering purchasing a product or service?”, by age group

Changes in buying behaviour over time

Key findings

Younger consumers are the most cautious

Discounter concept has reached maturity

The young remain enthusiasitc about technology and fashion

Credit card usage still very low

  • Chart 41 Germany: “In the past 12 months have you changed any of the following habits?”/“In the next 12 months do you intend to change any of the following habits?”
  • Chart 42 Germany:“In the past 12 months have you changed any of the following habits?”, by age group
  • Chart 43 Germany:“In the past 12 months have you changed any of the following habits?”, by education level

Shopping and technology

Key findings

Highly connected, but averse to shopping online

  • Chart 44 Germany: “How often do you do the following?”, by gender
  • Chart 45 Germany: “How often do you do the following?”, by age

Other buying behaviour

Key findings

German shoppers are efficient

  • Chart 46 Germany: “Look at the following statements and tick all that apply”, by gender
  • Chart 47 Germany: “Look at the following statements and tick all that apply”, by age group

INDIA

What counts most for shoppers?

Key findings

Enthusiastic shoppers

  • Chart 48 India: “How important are the following factors/descriptors to you when considering purchasing a product or service?”, by gender
  • Chart 49 India: “How important are the following factors/descriptors to you when considering purchasing a product or service?”, by education level

Changes in buying behaviour over time

Key findings

Middle classes fuel demand for consumer goods

Most of the population remains unbanked

  • Chart 50 India: “In the past 12 months have you changed any of the following habits?”/“In the next 12 months do you intend to change any of the following habits?”
  • Chart 51 India: :“In the past 12 months have you changed any of the following habits?” by work status

Shopping and technology

Key findings

Internet usage still low

Mobile phones aid shopping decisions among the young and affluent

  • Chart 52 India: “How often do you do the following?”, by gender
  • Chart 53 India: “How often do you do the following?”, by age

Other buying behaviour

Key findings

The attraction of the mall

  • Chart 54 India: “Look at the following statements and tick all that apply”, by gender
  • Chart 55 India: “Look at the following statements and tick all that apply”, by age group
  • Chart 56 India: “Look at the following statements and tick all that apply”, by education level

JAPAN

What counts most for shoppers?

Key findings

Japanese are used to thrift

  • Chart 57 Japan: “How important are the following factors/descriptors to you when considering purchasing a product or service?”, by gender
  • Chart 58 Japan: “How important are the following factors/descriptors to you when considering purchasing a product or service?”, by age group

Changes in buying behaviour over time

Key findings

Japan’s triple disaster affects consumer confidence

Private label remains underdeveloped

Fast fashion expands rapidly

  • Chart 59 Japan: “In the past 12 months have you changed any of the following habits?”/“In the next 12 months do you intend to change any of the following habits?”
  • Chart 60 Japan:“In the past 12 months have you changed any of the following habits?”, by age group
  • Chart 61 Japan:“In the past 12 months have you changed any of the following habits?”, by work status

Shopping and technology

Key findings

E-commerce slow to take off

Online food retailing appeals to demand for convenience

  • Chart 62 Japan: “How often do you do the following?”, by gender
  • Chart 63 Japan: “How often do you do the following?”, by age

Other buying behaviour

Key findings

Shopping centres are recent development

  • Chart 64 Japan: “Look at the following statements and tick all that apply”, by gender
  • Chart 65 Japan: “Look at the following statements and tick all that apply”, by age group

UK

What counts most for shoppers?

Key findings

Recession makes for more prudent shoppers

  • Chart 66 UK: “How important are the following factors/descriptors to you when considering purchasing a product or service?”, by gender
  • Chart 67 UK: “How important are the following factors/descriptors to you when considering purchasing a product or service?”, by education level

Changes in buying behaviour over time

Key findings

Pound stores lose their stigma

Private label makes strong progress

Consumers reduce reliance on credit

  • Chart 68 UK: “In the past 12 months have you changed any of the following habits?”/“In the next 12 months do you intend to change any of the following habits?”
  • Chart 69 UK:“In the past 12 months have you changed any of the following habits?”, by gender
  • Chart 70 UK:“In the past 12 months have you changed any of the following habits?”, by age group

Shopping and technology

Key findings

Internet is fastest-growing retail channel

Retailers develop smartphone apps

  • Chart 71 UK: “How often do you do the following?”, by gender
  • Chart 72 UK: “How often do you do the following?”, by age

Other buying behaviour

Key findings

Shopping malls as an entertainment hub

  • Chart 73 UK: “Look at the following statements and tick all that apply”, by gender
  • Chart 74 UK: “Look at the following statements and tick all that apply”, by work status

US

What counts most for shoppers?

Key findings

Consumer confidence slow to recover

  • Chart 75 US: “How important are the following factors/descriptors to you when considering purchasing a product or service?”, by gender
  • Chart 76 US: “How important are the following factors/descriptors to you when considering purchasing a product or service?”, by age group

Changes in buying behaviour over time

Key findings

Shopper potential lies with baby boomers

The young prioritise gadgets

  • Chart 77 US: “In the past 12 months have you changed any of the following habits?”/“In the next 12 months do you intend to change any of the following habits?”
  • Chart 78 US:“In the past 12 months have you changed any of the following habits?”, by age group

Shopping and technology

Key findings

Deal-a-day websites attract bargain-hunters

  • Chart 79 US: “How often do you do the following?”, by gender
  • Chart 80 US: “How often do you do the following?” by work status

Other buying behaviour

Key findings

Traditional markets make a comeback

The coupon frenzy

  • Chart 81 US: “Please look at the following statements and tick all that apply”, by gender
  • Chart 82 US: “Please look at the following statements and tick all that apply”, by education level

OUTLOOK AND IMPLICATIONS

Economic uncertainty will continue to dampen confidence

Shoppers will stick to frugal habits

  • Chart 83 “In the next 12 months do you intend to change any of the following habits?” by country

Shoppers in developing markets will become more sophisticated

Shopping for pleasure

Flash sale sites - the latest in bargain hunting

The growing influence of technology

Growth potential for e-commerce and m-commerce

The development of QR coding

Loyalty programmes

Private label development

Credit card potential among young people and developing markets

  • Chart 84 Global: “In the next 12 months do you intend to change any of the following habits?: Use of credit cards to manage shortfalls”

APPENDIX: THE ANNUAL STUDY 2011

METHODOLOGY

Focus and design

Fielding and data cleaning

  • Chart 85 Sample vs Population 2011

Online sampling considerations

Survey questions analysed for this report

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