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Country Report

Consumer Foodservice in Malaysia

Oct 2012

Price: US$1,900

About this Report

EXECUTIVE SUMMARY

Malaysians spend more on foodservice

Recovering from the economic crisis in 2008-2009, Malaysians spent more on eating out in 2011. More consumers were willing to pay for more expensive food, either in full-service restaurants, cafés or fast food outlets. Consumers did not mind paying for an occasional treat for themselves or their family members. Operators offered food in different parts of the day, catering to consumers who do not mind spending as a group. For example, McDonald’s launched its Family Breakfast Box and Family Dinner Box in 2011. Kenny Rogers Roasters, a full-service restaurant, offered a teatime menu. This trend still largely applied to people within key cities such as Kuala Lumpur, the Klang Valley region, Penang and Johor Bahru.

Increases in prices hit consumers

Despite an increase in spending on consumer foodservice, consumers found it difficult to make ends meet, as prices in foodservice outlets increased in 2011. This was due to a number of factors. The government increased the foreign workers levy in 2011, and reduced the sugar subsidy in the same year. This decreased the profit margins of operators, and was passed on in terms of prices to consumers. Nonetheless, some operators increased their prices not due to an increase in costs, but in a bid to increase their profits. Some operators charged RM1.50-1.80 for a glass of plain water, which is considered expensive in Malaysia. Consumers found it hard to grapple with inflation in foodservice, as income levels in Malaysia are not rising in general, and consumers also faced inflation on other goods, such as housing and health.

Multinational brands maintain the top positions, but local companies progress well

KFC and McDonald’s showed positive growth in retail sales in 2011, thus retaining their positions as the leading multinational brands in Malaysia. Both brands expanded in terms of number of outlets, and have positive growth forecast, albeit slower. Two local companies which were listed on the Malaysia stock exchange in 2011 were Berjaya Food (the company behind Berjaya Roasters) and Old Town (the company that wholly owns White Café). This shows the strong foundation that local companies have, the good operations and management of the outlets, and the popularity of the brands amongst Malaysians.

Increasing trend of dining out

Despite the global trend of an increasing number of consumers ordering take-away food, most channels in Malaysia saw the opposite – more people were dining out instead of ordering take-away. A combination of a few factors led to this phenomenon. Busier work schedules meant that consumers had less incentive to cook at home. Thus, they opted to eat out instead. Young people tend to spend more on eating out. Those who enter the workforce gain financial independence, and are willing to spend more on food at slightly higher-priced full-service restaurants or cafés. The abundance of consumer foodservice outlets which open early and have late closing hours in city centres meant that consumers could choose different outlets in which to eat at different times of the day.

Positive outlook for multinational and local foodservice companies

Multinational brands which have a long history in Malaysia, such as McDonald’s, KFC and Pizza Hut, have become part of the choice amongst locals when eating out. These brands will continue to flourish, as they have good management. Multinational brands which have only just entered Malaysia, such as Krispy Kreme, Popeyes and Pacific Coffee Company, will need to take precautionary steps whilst formulating strategies to approach the Malaysian market. Local companies will be able to tap into government initiatives on franchising, and if successful, will be able to expand their outlets both locally and overseas.


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Overview

Discover the latest market trends and uncover sources of future market growth for the Consumer Foodservice by Location industry in Malaysia with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Consumer Foodservice by Location industry in Malaysia, our research will save you time and money while empowering you to make informed, profitable decisions.

When you purchase this report, you also get the data and the content from these category reports in Malaysia for free:

The Consumer Foodservice by Location in Malaysia market research report includes:

  • Analysis of key supply-side and demand trends
  • Historic volumes and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • What is the market size of Consumer Foodservice by Location in Malaysia?
  • What are the major brands in Malaysia?
  • How are economic or demographic factors impacting the foodservice industry in #Country»?
  • How are multinational and local operators expanding in #Country»?
  • How have consumer lifestyle trends and eating habits influenced foodservice in #Country»?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

This industry report originates from Passport, our Consumer Foodservice market research database.

Table of Contents

Table of Contents

Consumer Foodservice in Malaysia - Industry Overview

EXECUTIVE SUMMARY

Malaysians spend more on foodservice

Increases in prices hit consumers

Multinational brands maintain the top positions, but local companies progress well

Increasing trend of dining out

Positive outlook for multinational and local foodservice companies

KEY TRENDS AND DEVELOPMENTS

Rising prices affect consumer confidence

Government and private sector inject growth into foodservice

Healthier choices for consumers in restaurants

Foodservice companies compete for customers through online coupon giveaways

Tackling halal issues in 2011

CITY KEY TRENDS AND DEVELOPMENTS

Klang Valley

MARKET INDICATORS

  • Table 1 Units, Transactions and Value Sales in Consumer Foodservice: 2006-2011
  • Table 2 Units, Transactions and Value Sales in Consumer Foodservice: % Growth 2006-2011
  • Table 3 Consumer Foodservice by Independent Vs Chained Outlets: Units/Outlets 2011
  • Table 4 Consumer Foodservice by Eat in Vs Takeaway 2011
  • Table 5 Consumer Foodservice by Food Vs Drinks Split 2011
  • Table 6 Sales in Consumer Foodservice by Location 2006-2011
  • Table 7 Leading Chained Consumer Foodservice Brands by Number of Units 2011
  • Table 8 Chained Consumer Foodservice Company Shares 2007-2011
  • Table 9 Chained Consumer Foodservice Brand Shares 2008-2011
  • Table 10 Forecast Units, Transactions and Value Sales in Consumer Foodservice: 2011-2016
  • Table 11 Forecast Units, Transactions and Value Sales in Consumer Foodservice: % Growth 2011-2016

APPENDIX

National Consumer Expenditure

OPERATING ENVIRONMENT

Franchising

DEFINITIONS

SOURCES

  • Summary 1 Research Sources

Consumer Foodservice in Malaysia - Company Profiles

Berjaya Roasters (M) Sdn Bhd in Consumer Foodservice (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

SUPPLIERS

COMPETITIVE POSITIONING

  • Summary 4 Berjaya Roasters (M) Sdn Bhd: Competitive Position 2011

Dommal Food Services Sdn Bhd in Consumer Foodservice (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

SUPPLIERS

COMPETITIVE POSITIONING

  • Summary 6 Dommal Food Services Sdn Bhd: Competitive Position 2011

Nelson's Franchise (M) Sdn Bhd in Consumer Foodservice (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

SUPPLIERS

COMPETITIVE POSITIONING

  • Summary 8 Nelson’s Franchise (M) Sdn Bhd: Competitive Position 2011

Secret Recipe Cakes & Café Sdn Bhd in Consumer Foodservice (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

SUPPLIERS

COMPETITIVE POSITIONING

  • Summary 11 Secret Recipe Cakes & Café Sdn Bhd: Competitive Position 2011

White Café Sdn Bhd in Consumer Foodservice (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

SUPPLIERS

COMPETITIVE POSITIONING

  • Summary 14 White Café Sdn Bhd: Competitive Position 2011

100% Home Delivery/Takeaway in Malaysia - Category Analysis

HEADLINES

TRENDS

  • In 2011, the competition within chained pizza 100% home delivery/takeaway was between Domino’s Pizza and Pizza Hut, as they sought to expand their operations in Malaysia. Domino’s Pizza chose to open more outlets in other key areas besides Klang Valley. It also introduced pizzas with better ingredients and more ingredients; for example more chicken breast or more pepperoni. Pizza Hut, on the other hand, chose to reduce its prices by offering promotions and discounts in order to gain sales through home delivery.

COMPETITIVE LANDSCAPE

  • Domino’s Pizza continued to be the leading pizza delivery chain in 2011, holding a 74% share in terms of sales within chained pizza 100% home delivery/takeaway. Domino’s Pizza’s exponential growth in terms of number of outlets (2010: 48 outlets; 2011: 77 outlets) helped it to maintain its sales in 2011. The chain expanded to other key areas, such as Ipoh in Perak and Johor Bahru.

PROSPECTS

  • Chained outlets will continue to dominate 100% home delivery/takeaway, as Domino’s Pizza, Pizza Hut and Canadian 2 for 1 Pizza are seeking to expand their presence in Klang Valley and other key areas, such as Johor, Perak and Penang. In terms of payment methods, online payment and credit card payment are forecast to increase, as the web-literate younger generation begin to drive consumer spending. Customers will increase their usage of credit cards to make payment, as companies seek tie-ups with banks to offer discounts on their cards during payment.

CATEGORY DATA

  • Table 12 100% Home Delivery/Takeaway by Category: Units/Outlets 2006-2011
  • Table 13 100% Home Delivery/Takeaway by Category: Number of Transactions 2006-2011
  • Table 14 100% Home Delivery/Takeaway by Category: Foodservice Value 2006-2011
  • Table 15 100% Home Delivery/Takeaway by Category: % Units/Outlets Growth 2006-2011
  • Table 16 100% Home Delivery/Takeaway by Category: % Transaction Growth 2006-2011
  • Table 17 100% Home Delivery/Takeaway by Category: % Foodservice Value Growth 2006-2011
  • Table 18 Global Brand Owner Shares of Chained 100% Home Delivery/Takeaway 2007-2011
  • Table 19 Brand Shares of Chained 100% Home Delivery/Takeaway 2008-2011
  • Table 20 Forecast Sales in 100% Home Delivery/Takeaway by Category: Units/Outlets 2011-2016
  • Table 21 Forecast Sales in 100% Home Delivery/Takeaway by Category: Number of Transactions 2011-2016
  • Table 22 Forecast Sales in 100% Home Delivery/Takeaway by Category: Foodservice Value 2011-2016
  • Table 23 Forecast Sales in 100% Home Delivery/Takeaway by Category: % Units/Outlets Growth 2011-2016
  • Table 24 Forecast Sales in 100% Home Delivery/Takeaway by Category: % Transaction Growth 2011-2016
  • Table 25 Forecast Sales in 100% Home Delivery/Takeaway by Category: % Foodservice Value Growth 2011-2016

Cafés/Bars in Malaysia - Category Analysis

HEADLINES

TRENDS

  • There is an increase in interest in artisanal coffee in Malaysia, propelling the growth of independent specialist coffee shops. Value sales of chained specialist coffee shops increased in 2011, despite its large size in the country. Chained cafés which have a local theme, such as Old Town White Coffee and PappaRich, continue to be popular amongst locals. Independent cafés, which consists of local coffee shops, saw an increase in growth, as inflation within the country meant that the raw ingredients used to cook at home were more expensive than eating out. Independent bars/pubs maintained value growth of 4%, with young people patronising these outlets.

COMPETITIVE LANDSCAPE

  • Secret Recipe Cakes & Café led cafés/bars in value terms in 2011, with a 7% share of sales. The brand has wide regional coverage, with outlets in all 13 states of Malaysia. It has been in the country since 1997. The brand is owned by a local company which serves both Western food (for example spaghetti Bolognese) and local food (for example fried rice with satay), and desserts, in particular cakes. It appeals to wide range of customers, such as families and friends, and professionals needing a place to discuss business matters.

PROSPECTS

  • Cafés will remain popular amongst locals over the forecast period, as these are part of the culture and heritage of Malaysia. The growth of chained specialist coffee shops is expected to slow over the forecast period. Nonetheless, the growth of independent specialist coffee shops is expected to increase, sustaining growth for this channel. The growth of bars/pubs will be sustained by youngsters, who increasingly want to go to such places with friends for enjoyment.

CATEGORY DATA

  • Table 26 Cafés/Bars by Category: Units/Outlets 2006-2011
  • Table 27 Cafés/Bars by Category: Number of Transactions 2006-2011
  • Table 28 Cafés/Bars by Category: Foodservice Value 2006-2011
  • Table 29 Cafés/Bars by Category: % Units/Outlets Growth 2006-2011
  • Table 30 Cafés/Bars by Category: % Transaction Growth 2006-2011
  • Table 31 Cafés/Bars by Category: % Foodservice Value Growth 2006-2011
  • Table 32 Global Brand Owner Shares of Chained Cafés/Bars 2007-2011
  • Table 33 Brand Shares of Chained Cafés/Bars 2008-2011
  • Table 34 Forecast Sales in Cafés/Bars by Category: Units/Outlets 2011-2016
  • Table 35 Forecast Sales in Cafés/Bars by Category: Number of Transactions 2011-2016
  • Table 36 Forecast Sales in Cafés/Bars by Category: Foodservice Value 2011-2016
  • Table 37 Forecast Sales in Cafés/Bars by Category: % Units/Outlets Growth 2011-2016
  • Table 38 Forecast Sales in Cafés/Bars by Category: % Transaction Growth 2011-2016
  • Table 39 Forecast Sales in Cafés/Bars by Category: % Foodservice Value Growth 2011-2016

Consumer Foodservice by Location in Malaysia - Category Analysis

HEADLINES

TRENDS

  • Consumer foodservice operators are opening new outlets in places with higher foot traffic, such as shops in neighbourhood areas and retail locations in both Kuala Lumpur and secondary cities such as Penang and Kota Kinabalu, and business parks in Malaysia. These outlets will see the greatest returns on investment due to the number of people who patronise these outlets on a constant basis. There are fewer outlets opening in semi-captive locations such as lodging and leisure locations.

COMPETITIVE LANDSCAPE

  • 19% of foodservice outlets were in retail locations in 2011, followed by 6% in lodging and 3% in travel locations. There were an increasing number of outlets in travel locations, along the rest stops on highways to capitalise on the market of people travelling between cities.

PROSPECTS

  • Consumer foodservice in retail locations is expected to grow. This is likely to be the strategy of chained brands to enter secondary cities, as consumers who patronise malls usually have the spending power for better-quality goods. For example, Star Mall, which opened in Mentakab, Pahang, in December 2011, saw its first Sushi King in the area. Other brands which have opened in the shopping mall include McDonald’s, Pizza Hut and Kenny Rogers Roasters. The strategy is similar in East Malaysia, where The Coffee Bean & Tea Leaf plans to open an outlet at Palm Square, Sabah.

CATEGORY DATA

  • Table 40 Consumer Foodservice Sales by Location: Units/Outlets 2006-2011
  • Table 41 Consumer Foodservice Sales by Location: Number of Transactions 2006-2011
  • Table 42 Consumer Foodservice Sales by Location: Foodservice Value 2006-2011
  • Table 43 Consumer Foodservice Sales by Location: % Units/Outlets Growth 2006-2011
  • Table 44 Consumer Foodservice Sales by Location: % Transaction Growth 2006-2011
  • Table 45 Consumer Foodservice Sales by Location: % Foodservice Value Growth 2006-2011
  • Table 46 Consumer Foodservice Sales through Standalone: Units/Outlets 2006-2011
  • Table 47 Consumer Foodservice Sales through Standalone: Number of Transactions 2006-2011
  • Table 48 Consumer Foodservice Sales through Standalone: Foodservice Value 2006-2011
  • Table 49 Consumer Foodservice Sales through Standalone: % Units/Outlets Growth 2006-2011
  • Table 50 Consumer Foodservice Sales through Standalone: % Transaction Growth 2006-2011
  • Table 51 Consumer Foodservice Sales through Standalone: % Foodservice Value Growth 2006-2011
  • Table 52 Consumer Foodservice Sales through Leisure: Units/Outlets 2006-2011
  • Table 53 Consumer Foodservice Sales through Leisure: Number of Transactions 2006-2011
  • Table 54 Consumer Foodservice Sales through Leisure: Foodservice Value 2006-2011
  • Table 55 Consumer Foodservice Sales through Leisure: % Units/Outlets Growth 2006-2011
  • Table 56 Consumer Foodservice Sales through Leisure: % Transaction Growth 2006-2011
  • Table 57 Consumer Foodservice Sales through Leisure: % Foodservice Value Growth 2006-2011
  • Table 58 Consumer Foodservice Sales through Retail: Units/Outlets 2006-2011
  • Table 59 Consumer Foodservice Sales through Retail: Number of Transactions 2006-2011
  • Table 60 Consumer Foodservice Sales through Retail: Foodservice Value 2006-2011
  • Table 61 Consumer Foodservice Sales through Retail: % Units/Outlets Growth 2006-2011
  • Table 62 Consumer Foodservice Sales through Retail: % Transaction Growth 2006-2011
  • Table 63 Consumer Foodservice Sales through Retail: % Foodservice Value Growth 2006-2011
  • Table 64 Consumer Foodservice Sales through Lodging: Units/Outlets 2006-2011
  • Table 65 Consumer Foodservice Sales through Lodging: Number of Transactions 2006-2011
  • Table 66 Consumer Foodservice Sales through Lodging: Foodservice Value 2006-2011
  • Table 67 Consumer Foodservice Sales through Lodging: % Units/Outlets Growth 2006-2011
  • Table 68 Consumer Foodservice Sales through Lodging: % Transaction Growth 2006-2011
  • Table 69 Consumer Foodservice Sales through Lodging: % Foodservice Value Growth 2006-2011
  • Table 70 Consumer Foodservice Sales through Travel: Units/Outlets 2006-2011
  • Table 71 Consumer Foodservice Sales through Travel: Number of Transactions 2006-2011
  • Table 72 Consumer Foodservice Sales through Travel: Foodservice Value 2006-2011
  • Table 73 Consumer Foodservice Sales through Travel: % Units/Outlets Growth 2006-2011
  • Table 74 Consumer Foodservice Sales through Travel: % Transaction Growth 2006-2011
  • Table 75 Consumer Foodservice Sales through Travel: % Foodservice Value Growth 2006-2011
  • Table 76 Forecast Consumer Foodservice Sales by Location: Units/Outlets 2011-2016
  • Table 77 Forecast Consumer Foodservice Sales by Location: Number of Transactions 2011-2016
  • Table 78 Forecast Consumer Foodservice Sales by Location: Foodservice Value 2011-2016
  • Table 79 Forecast Consumer Foodservice Sales by Location: % Units/Outlets Growth 2011-2016
  • Table 80 Forecast Consumer Foodservice Sales by Location: % Transaction Growth 2011-2016
  • Table 81 Forecast Consumer Foodservice Sales by Location: % Foodservice Value Growth 2011-2016
  • Table 82 Forecast Consumer Foodservice Sales through Standalone: Units/Outlets 2011-2016
  • Table 83 Forecast Consumer Foodservice Sales through Standalone: Number of Transactions 2011-2016
  • Table 84 Forecast Consumer Foodservice Sales through Standalone: Foodservice Value 2011-2016
  • Table 85 Forecast Consumer Foodservice Sales through Standalone: % Units/Outlets Growth 2011-2016
  • Table 86 Forecast Consumer Foodservice Sales through Standalone: % Transaction Growth 2011-2016
  • Table 87 Forecast Consumer Foodservice Sales through Standalone: % Foodservice Value Growth 2011-2016
  • Table 88 Forecast Consumer Foodservice Sales through Leisure: Units/Outlets 2011-2016
  • Table 89 Forecast Consumer Foodservice Sales through Leisure: Number of Transactions 2011-2016
  • Table 90 Forecast Consumer Foodservice Sales through Leisure: Foodservice Value 2011-2016
  • Table 91 Forecast Consumer Foodservice Sales through Leisure: % Units/Outlets Growth 2011-2016
  • Table 92 Forecast Consumer Foodservice Sales through Leisure: % Transaction Growth 2011-2016
  • Table 93 Forecast Consumer Foodservice Sales through Leisure: % Foodservice Value Growth 2011-2016
  • Table 94 Forecast Consumer Foodservice Sales through Retail: Units/Outlets 2011-2016
  • Table 95 Forecast Consumer Foodservice Sales through Retail: Number of Transactions 2011-2016
  • Table 96 Forecast Consumer Foodservice Sales through Retail: Foodservice Value 2011-2016
  • Table 97 Forecast Consumer Foodservice Sales through Retail: % Units/Outlets Growth 2011-2016
  • Table 98 Forecast Consumer Foodservice Sales through Retail: % Transaction Growth 2011-2016
  • Table 99 Forecast Consumer Foodservice Sales through Retail: % Foodservice Value Growth 2011-2016
  • Table 100 Forecast Consumer Foodservice Sales through Lodging: Units/Outlets 2011-2016
  • Table 101 Forecast Consumer Foodservice Sales through Lodging: Number of Transactions 2011-2016
  • Table 102 Forecast Consumer Foodservice Sales through Lodging: Foodservice Value 2011-2016
  • Table 103 Forecast Consumer Foodservice Sales through Lodging: % Units/Outlets Growth 2011-2016
  • Table 104 Forecast Consumer Foodservice Sales through Lodging: % Transaction Growth 2011-2016
  • Table 105 Forecast Consumer Foodservice Sales through Lodging: % Foodservice Value Growth 2011-2016
  • Table 106 Forecast Consumer Foodservice Sales through Travel: Units/Outlets 2011-2016
  • Table 107 Forecast Consumer Foodservice Sales through Travel: Number of Transactions 2011-2016
  • Table 108 Forecast Consumer Foodservice Sales through Travel: Foodservice Value 2011-2016
  • Table 109 Forecast Consumer Foodservice Sales through Travel: % Units/Outlets Growth 2011-2016
  • Table 110 Forecast Consumer Foodservice Sales through Travel: % Transaction Growth 2011-2016
  • Table 111 Forecast Consumer Foodservice Sales through Travel: % Foodservice Value Growth 2011-2016

Fast Food in Malaysia - Category Analysis

HEADLINES

TRENDS

  • Brands within fast food were competing for value share in 2011. McDonald’s served its lunch McValue meal at a starting price of RM5.65, which consists of a burger, medium French fries and a regular drink. Subway had its RM7.50 Sub of the Day offer, which was popular amongst students and young working adults who needed something on-the-go. Other smaller chained outlets, such as Délifrance, felt the impact of the promotions and value meals run by bigger chained outlets. Chained brands such as Carl’s Jr and Wendy’s used Facebook to promote their offers.

COMPETITIVE LANDSCAPE

  • KFC led chained fast food in 2011, holding a 41% share of value sales. KFC is operated and managed by QSR Brands, which runs its outlets with strict quality controls. Therefore, the quality of the food and the service within all restaurants are consistent. KFC also runs promotions throughout the year, such as its Family Feast, which was run in April 2011. This consisted of nine pieces of chicken, one large whipped potato, one large coleslaw, one large potato wedges, one 1.5-litre Mountain Dew and one KFC Snack “n” Seal jar. It also launched its Lunch Treat promotion, which consisted of two chicken drumsticks, one bun, one regular whipped potato, one regular coleslaw and one regular drink. The promotion was priced at RM8.95, and was conducted in June 2011. KFC has remained a favourite amongst Malaysians for many years, which also contributed to its leading position.

PROSPECTS

  • More brands are expected to expand their delivery services, as consumers will demand convenient food. A&W may expand its delivery, and KFC may possibly start a delivery service, which it does not currently offer. Nonetheless, fast food outlets will face competition from street stalls/kiosks which are just around the corner from office workers who are working late. Each brand would need to take a cautionary step in the next few years, as inflation will lead consumers to look for the food which offers the best value.

CATEGORY DATA

  • Table 112 Fast Food by Category: Units/Outlets 2006-2011
  • Table 113 Fast Food by Category: Number of Transactions 2006-2011
  • Table 114 Fast Food by Category: Foodservice Value 2006-2011
  • Table 115 Fast Food by Category: % Units/Outlets Growth 2006-2011
  • Table 116 Fast Food by Category: % Transaction Growth 2006-2011
  • Table 117 Fast Food by Category: % Foodservice Value Growth 2006-2011
  • Table 118 Sales of Bakery Products Fast Food by Type 2008-2011
  • Table 119 Global Brand Owner Shares of Chained Fast Food 2007-2011
  • Table 120 Brand Shares of Chained Fast Food 2008-2011
  • Table 121 Forecast Sales in Fast Food by Category: Units/Outlets 2011-2016
  • Table 122 Forecast Sales in Fast Food by Category: Number of Transactions 2011-2016
  • Table 123 Forecast Sales in Fast Food by Category: Foodservice Value 2011-2016
  • Table 124 Forecast Sales in Fast Food by Category: % Units/Outlets Growth 2011-2016
  • Table 125 Forecast Sales in Fast Food by Category: % Transaction Growth 2011-2016
  • Table 126 Forecast Sales in Fast Food by Category: % Foodservice Value Growth 2011-2016

Full-Service Restaurants in Malaysia - Category Analysis

HEADLINES

TRENDS

  • Full-service restaurants faced the increasing costs of food, rental and labour in 2011. Malaysia’s high inflation rate on food and non-alcoholic beverages in 2011 forced some operators to increase their prices. The government also imposed an additional RM50 on the foreign workers levy in September 2011, causing the new total amount of levy to be RM1,850 per worker. Examples of operators which found it difficult to keep their costs down were Pizza Hut and TGI Friday’s. Nonetheless, since this was an industry-wide impact, other outlets also increased their prices.

COMPETITIVE LANDSCAPE

  • Despite the fragmented nature of full-service restaurants, Pizza Hut managed to lead in value terms in 2011, accounting for a 4% share of sales. The company which owns Pizza Hut, QSR Brands, five outlets in 2011. This was despite the huge number of outlets that Pizza Hut already had in Malaysia in 2010 (203). QSR Brands manages the outlets well, taking full control of them instead of relying on franchising for expansion. It stays ahead by constantly introducing new menu items, such as the Ultimate Cheese 7 Pizza, launched in October 2011, which uses seven different kinds of cheese to create the pizza. Pizza Hut in Malaysia has a local research team to come up with various types of flavours to potentially introduce to the Malaysian market.

PROSPECTS

  • Brands are seeking expansion outside of the main Klang Valley area, into other main centres such as Johor Bahru and Penang. Some brands which already have a significant presence in the country, such as Pizza Hut and Sushi King, will seek expansion in less central areas such as Kota Bahru and other lower density states, such as Kelantan and Terengganu. This is because the main central area of Klang Valley already has a substantial number of outlets. For example, Pizza Hut has 75 outlets within the Selangor and Kuala Lumpur region alone.

CATEGORY DATA

  • Table 127 Full-Service Restaurants by Category: Units/Outlets 2006-2011
  • Table 128 Full-Service Restaurants by Category: Number of Transactions 2006-2011
  • Table 129 Full-Service Restaurants by Category: Foodservice Value 2006-2011
  • Table 130 Full-Service Restaurants by Category: % Units/Outlets Growth 2006-2011
  • Table 131 Full-Service Restaurants by Category: % Transaction Growth 2006-2011
  • Table 132 Full-Service Restaurants by Category: % Foodservice Value Growth 2006-2011
  • Table 133 Global Brand Owner Shares of Chained Full-Service Restaurants 2007-2011
  • Table 134 Brand Shares of Chained Full-Service Restaurants 2008-2011
  • Table 135 Forecast Sales in Full-Service Restaurants by Category: Units/Outlets 2011-2016
  • Table 136 Forecast Sales in Full-Service Restaurants by Category: Number of Transactions 2011-2016
  • Table 137 Forecast Sales in Full-Service Restaurants by Category: Foodservice Value 2011-2016
  • Table 138 Forecast Sales in Full-Service Restaurants by Category: % Units/Outlets Growth 2011-2016
  • Table 139 Forecast Sales in Full-Service Restaurants by Category: % Transaction Growth 2011-2016
  • Table 140 Forecast Sales in Full-Service Restaurants by Category: % Foodservice Value Growth 2011-2016

Self-Service Cafeterias in Malaysia - Category Analysis

HEADLINES

TRENDS

  • Within self-service cafeterias, trends focus on chained outlets. Ikea and Mövenpick Marché both had healthy offerings in 2011. Ikea has a typical Swedish cafeteria, which in 2011 continued serving food which represents its country. Its famous meatballs are its most popular item. It serves herb-based food such as Chicken Leg with Swedish Herbs & Lemon Sauce and Herb Baked Salmon. Marché Malaysia promoted food such as its free-range chicken with less fat and more lean meat. During the Chinese New Year promotion, it offered Yee Sang, a raw fish salad, with sauce which contains no preservatives or colourings.

COMPETITIVE LANDSCAPE

  • Mövenpick Marché led chained self-service cafeterias in 2011, accounting for a 54% share of value sales. There are only two outlets of chained self-service cafeterias in Malaysia, from Mövenpick Marché and Ikea. Mövenpick Marché has a higher price point compared with Ikea; therefore taking the leading position within chained self-service cafeterias.

PROSPECTS

  • Chained self-service cafeterias is expected to lead growth in the channel. There are no known independent outlets which are set to open in the forecast period. It would be difficult for independent outlets to compete with street stalls/kiosks which offer good-quality food at cheaper prices.

CATEGORY DATA

  • Table 141 Self-Service Cafeterias: Units/Outlets 2006-2011
  • Table 142 Self-Service Cafeterias: Number of Transactions 2006-2011
  • Table 143 Self-Service Cafeterias: Foodservice Value 2006-2011
  • Table 144 Self-Service Cafeterias: % Units/Outlets Growth 2006-2011
  • Table 145 Self-Service Cafeterias: % Transaction Growth 2006-2011
  • Table 146 Self-Service Cafeterias: % Foodservice Value Growth 2006-2011
  • Table 147 Global Brand Owner Shares of Chained Self-Service Cafeterias 2007-2011
  • Table 148 Brand Shares of Chained Self-Service Cafeterias 2008-2011
  • Table 149 Forecast Sales in Self-Service Cafeterias: Units/Outlets 2011-2016
  • Table 150 Forecast Sales in Self-Service Cafeterias: Number of Transactions 2011-2016
  • Table 151 Forecast Sales in Self-Service Cafeterias: Foodservice Value 2011-2016
  • Table 152 Forecast Sales in Self-Service Cafeterias: % Units/Outlets Growth 2011-2016
  • Table 153 Forecast Sales in Self-Service Cafeterias: % Transaction Growth 2011-2016
  • Table 154 Forecast Sales in Self-Service Cafeterias: % Foodservice Value Growth 2011-2016

Street Stalls/Kiosks in Malaysia - Category Analysis

HEADLINES

TRENDS

  • Consumers faced high inflation in the country in 2011, as the Consumer Price Index for food and non-alcoholic beverages hit a high of 5%. This hit independent hawker stalls, which could no longer sustain the costs, and took the opportunity to increase prices. Some hawkers increased their prices above expected levels. For example, a cup of coffee in a local coffee shop cost RM1.00, but the owner increased the price to RM1.70, which was more than sufficient to cover the extra cost due to inflation. Nonetheless, inflation hit all industries, and consumers still purchased food from independent street stalls/kiosks, as the prices were still lower than eating at fast food chains such as McDonald’s or in full-service restaurants such as Nando’s.

COMPETITIVE LANDSCAPE

  • Nineteen O One continued to lead chained street stalls/kiosks in Malaysia in 2011, with a 21% value share. It held the top position, as it had 46 outlets throughout Malaysia, and had the highest sales per transaction amongst all the chained outlets, at RM10.50.

PROSPECTS

  • Tourism in Malaysia is increasing its role in contributing to the country’s gross domestic product. This in turn will affect consumer foodservice in Malaysia, especially street stalls/kiosks, since Malaysia’s local culture of having hawker stalls serving delectable and cheap food beside the road is unique to the country. Urbanites, who are becoming busier by the day, will have an increasing tendency to eat out at hawker stalls, as cooking at home becomes more inconvenient. Therefore an accelerating growth trend is expected for independent street stalls/kiosks in number of outlets, while constant value growth will be negligible as stalls will try to keep their prices low and stable to attract more consumers.

CATEGORY DATA

  • Table 155 Street Stalls/Kiosks: Units/Outlets 2006-2011
  • Table 156 Street Stalls/Kiosks: Number of Transactions 2006-2011
  • Table 157 Street Stalls/Kiosks: Foodservice Value 2006-2011
  • Table 158 Street Stalls/Kiosks: % Units/Outlets Growth 2006-2011
  • Table 159 Street Stalls/Kiosks: % Transaction Growth 2006-2011
  • Table 160 Street Stalls/Kiosks: % Foodservice Value Growth 2006-2011
  • Table 161 Global Brand Owner Shares of Chained Street Stalls/Kiosks 2007-2011
  • Table 162 Brand Shares of Chained Street Stalls/Kiosks 2008-2011
  • Table 163 Forecast Sales in Street Stalls/Kiosks: Units/Outlets 2011-2016
  • Table 164 Forecast Sales in Street Stalls/Kiosks: Number of Transactions 2011-2016
  • Table 165 Forecast Sales in Street Stalls/Kiosks: Foodservice Value 2011-2016
  • Table 166 Forecast Sales in Street Stalls/Kiosks: % Units/Outlets Growth 2011-2016
  • Table 167 Forecast Sales in Street Stalls/Kiosks: % Transaction Growth 2011-2016
  • Table 168 Forecast Sales in Street Stalls/Kiosks: % Foodservice Value Growth 2011-2016

Segmentation

Segmentation

This market research report includes the following:

  • Consumer Foodservice
    • Consumer Foodservice by Type
      • Chained Consumer Foodservice
      • Independent Consumer Foodservice
      • 100% Home Delivery/Takeaway
        • Chained 100% Home Delivery/Takeaway
        • Independent 100% Home Delivery/Takeaway
        • Pizza 100% Home Delivery/Takeaway
          • Chained Pizza 100% Home Delivery/Takeaway
          • Independent Pizza 100% Home Delivery/Takeaway
        • Other 100% Home Delivery/Takeaway
          • Chained Other 100% Home Delivery/Takeaway
          • Independent Other 100% Home Delivery/Takeaway
      • Cafés/Bars
        • Chained Cafés/Bars
        • Independent Cafés/Bars
        • Bars/Pubs
          • Chained Bars/Pubs
          • Independent Bars/Pubs
        • Cafés
          • Chained Cafés
          • Independent Cafés
        • Juice/Smoothie Bars
          • Chained Juice/Smoothie Bars
          • Independent Juice/Smoothie Bars
        • Specialist Coffee Shops
          • Chained Specialist Coffee Shops
          • Independent Specialist Coffee Shops
      • Full-Service Restaurants
        • Chained Full-Service Restaurants
        • Independent Full-Service Restaurants
        • Asian Full-Service Restaurants
          • Chained Asian Full-Service Restaurants
          • Independent Asian Full-Service Restaurants
        • European Full-Service Restaurants
          • Chained European Full-Service Restaurants
          • Independent European Full-Service Restaurants
        • Latin American Full-Service Restaurants
          • Chained Latin American Full-Service Restaurants
          • Independent Latin American Full-Service Restaurants
        • Middle Eastern Full-Service Restaurants
          • Chained Middle Eastern Full-Service Restaurants
          • Independent Middle Eastern Full-Service Restaurants
        • North American Full-Service Restaurants
          • Chained North American Full-Service Restaurants
          • Independent North American Full-Service Restaurants
        • Pizza Full-Service Restaurants
          • Chained Pizza Full-Service Restaurants
          • Independent Pizza Full-Service Restaurants
        • Other Full-Service Restaurants
          • Chained Other Full-Service Restaurants
          • Independent Other Full-Service Restaurants
        • Casual Dining Full-Service Restaurants
          • Chained Casual Dining Full-Service Restaurants
          • Independent Casual Dining Full-Service Restaurants
      • Fast Food
        • Chained Fast Food
        • Independent Fast Food
        • Asian Fast Food
          • Chained Asian Fast Food
          • Independent Asian Fast Food
        • Bakery Products Fast Food
          • Chained Bakery Products Fast Food
          • Independent Bakery Products Fast Food
        • Burger Fast Food
          • Chained Burger Fast Food
          • Independent Burger Fast Food
        • Chicken Fast Food
          • Chained Chicken Fast Food
          • Independent Chicken Fast Food
        • Convenience Stores Fast Food
          • Chained Convenience Stores Fast Food
          • Independent Convenience Stores Fast Food
        • Fish Fast Food
          • Chained Fish Fast Food
          • Independent Fish Fast Food
        • Ice Cream Fast Food
          • Chained Ice Cream Fast Food
          • Independent Ice Cream Fast Food
        • Latin American Fast Food
          • Chained Latin American Fast Food
          • Independent Latin American Fast Food
        • Middle Eastern Fast Food
          • Chained Middle Eastern Fast Food
          • Independent Middle Eastern Fast Food
        • Pizza Fast Food
          • Chained Pizza Fast Food
          • Independent Pizza Fast Food
        • Other Fast Food
          • Chained Other Fast Food
          • Independent Other Fast Food
        • Fast Casual Dining
      • Self-Service Cafeterias
        • Chained Self-Service Cafeterias
        • Independent Self-Service Cafeterias
      • Street Stalls/Kiosks
        • Chained Street Stalls/Kiosks
        • Independent Street Stalls/Kiosks
      • Pizza Consumer Foodservice
        • Chained Pizza Consumer Foodservice
          • Chained Pizza 100% Home Delivery/Takeaway
          • Chained Pizza Fast Food
          • Chained Pizza Full-Service Restaurants
        • Independent Pizza Consumer Foodservice
          • Independent Pizza 100% Home Delivery/Takeaway
          • Independent Pizza Fast Food
          • Independent Pizza Full-Service Restaurants
    • Consumer Foodservice by Location
      • Consumer Foodservice Through Standalone
        • 100% Home Delivery Through Standalone
        • Cafés/Bars Through Standalone
        • Fast Food Through Standalone
        • Full-Service Restaurants Through Standalone
        • Self-Service Cafeterias Through Standalone
        • Street Stalls/Kiosks Through Standalone
      • Consumer Foodservice Through Leisure
        • 100% Home Delivery Through Leisure
        • Cafés/Bars Through Leisure
        • Fast Food Through Leisure
        • Full-Service Restaurants Through Leisure
        • Self-Service Cafeterias Through Leisure
        • Street Stalls/Kiosks Through Leisure
      • Consumer Foodservice Through Retail
        • 100% Home Delivery Through Retail
        • Cafés/Bars Through Retail
        • Fast Food Through Retail
        • Full-Service Restaurants Through Retail
        • Self-Service Cafeterias Through Retail
        • Street Stalls/Kiosks Through Retail
      • Consumer Foodservice Through Lodging
        • 100% Home Delivery Through Lodging
        • Cafés/Bars Through Lodging
        • Fast Food Through Lodging
        • Full-Service Restaurants Through Lodging
        • Self-Service Cafeterias Through Lodging
        • Street Stalls/Kiosks Through Lodging
      • Consumer Foodservice Through Travel
        • 100% Home Delivery Through Travel
        • Cafés/Bars Through Travel
        • Fast Food Through Travel
        • Full-Service Restaurants Through Travel
        • Self-Service Cafeterias Through Travel
        • Street Stalls/Kiosks Through Travel

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market sizes
  • Company shares
  • Brand shares
  • Analysis by type
  • Chained vs independent
  • Eat-in vs take-away sales
  • Food vs drink sales
  • Pricing
  • Sales by location

Market size details:

  • Foodservice value retail selling price % growth
  • Foodservice value retail selling price local currency, USD, EUR, GBP, CHF, JPY
  • Foodservice value retail selling price per capita local currency, USD, EUR, GBP, CHF, JPY
  • Units/outlets
  • Units/outlets % growth
  • Units/outlets per capita
  • Transactions
  • Transactions % growth
  • Transactions per capita

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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