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Country Report

Financial Cards and Payments in Belgium

Nov 2010

Price: $900

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About this Report

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Overview

Discover the latest market trends and uncover sources of future market growth for the Financial Cards and Payments industry in Belgium with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Financial Cards and Payments industry in Belgium, our research will save you time and money while empowering you to make informed, profitable decisions.

The Financial Cards and Payments in Belgium market research report includes:

  • Analysis of key supply-side and demand trends  
  • Historic volumes and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • What is the market size of Financial Cards and Payments in Belgium?
  • What are the major operators and issuers in Belgium?
  • How will regulation impact the market?  
  • What is the current state of emerging payment technologies such as mobile commerce?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

Euromonitor’s industry reports, including Financial Cards and Payments in Belgium, originate from our database within our Consumer Finance market share and market size database, Passport, a platform which analyses Consumer Finance in 46 countries and globally.

Sample Analysis

EXECUTIVE SUMMARY

Growth continues despite recession

Despite the recession and the impact of the global financial crisis, Belgians continued to use financial cards to make purchases and payments towards the end of the review period. This supported growth in transaction volume and current value terms for all types of financial cards. The majority of consumers however increasingly paid attention to price, which led to a slowdown in previously vigorous growth in spending on financial cards.

Debit cards benefit from increased consumer caution

Belgian consumers sought greater safety towards the end of the review period by increasingly relying on debit cards for everyday purchases and on charge cards in order to buy higher-priced items without a debt risk. Meanwhile, the use of credit cards notably slowed down. These shifts in consumer behaviour were triggered by the economic downturn, supporting good transaction volume growth for debit cards and charge cards in 2010 and a more moderate growth for credit cards. The performance of charge cards and credit cards was helped by good growth in commercial cards. However, in commercial charge cards and credit cards current value growth also slowed towards the end of the review period as companies, like households, imposed stricter controls on spending.

Banks fight to win back customer trust

Belgian banking continued to consolidate during 2010, following the turmoil that the global economic downturn created over 2008-2009. In addition, banks suffered due to a marked deterioration in consumer confidence in banking and loyalty to the leading banks. The leading high street banks however reported good growth in the year, concentrating on improving customer services and generating better internal synergies. Their performance was buoyed by strong growth in household savings and the good performance of consumer loans and mortgages. In financial cards, the leading banks’ focus was on attracting new clients, branch modernisation and on recovering consumer trust through positive PR and sponsorship.

Pre-paid cards prove dynamic thanks to new entrants

The main developments in Belgian financial cards towards the end of the review period were the introduction of new pre-paid cards. The most advanced project is Brussels transportation card MoBiB, which was in its second full year of implementation in 2010. 2010 should also see the introduction of pre-paid luncheon cards by Accor and Sodexo. According to government plans, these are expected to largely replace existing luncheon vouchers by 2012. Given that these cards will be used for payments in both restaurants and grocery retailers, this development is expected to contribute significantly to increasing consumer awareness, thus paving the way for the launch of other pre-paid card solutions.

Financial cards set to see strong product development in forecast period

Belgian financial cards and payments is mature and dominated by the four leading banks. These banks followed a cautious strategy towards the end of the review period, consolidating their client bases and services. However, the leading banks are expected to launch more proactive strategies during the forecast period, with these likely to include the development of contactless cards and new personal and commercial pre-paid cards. While the implementation of SEPA requirements is going to plan, the Belgian financial authorities will need to make a decision on the future of domestic debit card Bancontact/Mister Cash, which already carries Maestro functionality. Financial cards is therefore set to become even more competitive during the forecast period.

Table of Contents

Table of Contents

Financial Cards and Payments in Belgium - Industry Overview

EXECUTIVE SUMMARY

Growth continues despite recession

Debit cards benefit from increased consumer caution

Banks fight to win back customer trust

Pre-paid cards prove dynamic thanks to new entrants

Financial cards set to see strong product development in forecast period

KEY TRENDS AND DEVELOPMENTS

Belgian recession impacts on card trends

Safety and convenience attracts consumers to specialised pre-paid cards

E-commerce drives growth for credit cards

Mobile payments see strong development towards end of review period

Banks struggle to maintain customer loyalty

MARKET INDICATORS

MARKET DATA

DEFINITIONS

ATM function

Debit function

Credit function

Commercial credit cards

Charge card function

Commercial charge cards

Open Loop pre-paid function

Closed Loop pre-paid function

Store cards

Pre-paid

Contact Smart Card

Contactless Smart Card

Card Expenditure by Location

Card Expenditure by Sector

Domestic versus Foreign

Value lost to fraud

  • Summary 1 Research Sources

Financial Cards and Payments in Belgium - Company Profiles

Atos Worldline SA/NV - Financial Cards and Payments - Belgium

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 4 Atos Worldline SA/NV: Competitive Position 2009

BNP Paribas Fortis - Financial Cards and Payments - Belgium

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 6 BNP Paribas Fortis: Competitive Position 2009

Dexia, Groupe - Financial Cards and Payments - Belgium

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 9 Dexia, Groupe: Competitive Position 2009

Europabank SA - Financial Cards and Payments - Belgium

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

KBC Bank & Insurance Holding Co - Financial Cards and Payments - Belgium

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 14 KBC Bank & Insurance Holding Co: Competitive Position 2009

ATM Transactions in Belgium - Category Analysis

HEADLINES

TRENDS

  • Cash usage has increased over the last two years of the review period. This was due to Belgian consumers seeking to control their budgets more tightly due to the recession and rising fear of unemployment. The number of cash withdrawals increased by 2% from 2009 to reach 271 million in 2010, while the amount withdrawn increased by only 1% in current value terms to €31.2 billion. Consumers are making more cash payments, while however restricting withdrawal amounts in order to limit their spending. The use of cash notably increased more among low-income households, with consumers switching to cash payments in order to avoid over-spending.

COMPETITIVE LANDSCAPE

  • ATM cards is dominated by the leading retail banks in Belgium including BNP Paribas Fortis, Dexia, KBC Bank & Insurance Holding Co and ING Groep NV. BNP Paribas Fortis has the biggest ATM network with 2,297 ATMs in 2010, followed by KBC with around 1,300 ATMs, ING with over 1,200 terminals and Dexia with 1,100. While banks continued to extend their ATM coverage towards the end of the review period, their investments slowed down due to the impact of the recession.

PROSPECTS

  • The leading banks are keen to reduce consumers’ use of cash, as it represents a considerable cost factor for them. A report by the Belgian National Bank showed that the production and processing of cash accounted for three-quarters of the total annual cost of payments in Belgium at around €2 billion at the end of the review period, equivalent to €200 per inhabitant.

CATEGORY DATA

Charge Card Transactions in Belgium - Category Analysis

HEADLINES

TRENDS

  • The frequency of usage for charge cards increased strongly during the review period as consumers increasingly used these cards for everyday purchases. Consumers became increasingly comfortable with these cards, with many regarding them as a lower-risk option than credit cards and as enabling easy budgeting. However, growth slowed down over 2009-2010 as a result of the recession. In 2010, transaction volume for example grew by just 4% in comparison to a review period CAGR of 10%.

COMPETITIVE LANDSCAPE

  • Visa Europe dominates Belgian charge cards with 67% share of card volume overall in 2009 and 2.2 million cards, with 62% share of commercial charge card volume and 73% share of personal charge card volume. MasterCard International Inc ranked second with 728,000 cards, followed at a distance by American Express Co with 212,000 cards and Diners Club Benelux with 106,000 cards.

PROSPECTS

  • Charge cards is expected to see steady growth during the forecast period, with growth expected to increase pace in the latter years of the forecast period in line with an expected economic recovery. Both personal and commercial charge cards offer plenty of room for future growth. Commercial charge card transaction volume is expected to post stronger growth than that of personal charge cards during the forecast period, however, as a result of firms increasingly using charge cards for the payment of invoices. Commercial charge card volume is expected to grow at a CAGR of 7% with a constant value CAGR of 8% over the forecast period.

CATEGORY DATA

Credit Card Transactions in Belgium - Category Analysis

HEADLINES

TRENDS

  • With around 1.2 million cards in 2010, the volume of credit cards remains much smaller in comparison with that of charge cards. Credit cards took longer to develop in Belgium in comparison to debit cards, due to a strong consumer preference for lower-risk charge cards. Credit cards were also more affected than debit cards by the recession, which led to the tightening of credit criteria and also to consumer reluctance to take on more debt. Thanks to earlier highly dynamic growth, credit cards’ performance over the review period as a whole was however strong with card volume increasing by 140%, transaction volume by 112% and current value payments by 87%.

COMPETITIVE LANDSCAPE

  • Since 2009, credit card issuers had to follow new regulations that aim to protect consumers against the unethical marketing of credit cards. The new Law on Consumer Credit requires banks to issue credit cards only to bona fide customers. During the review period, the credit industry was criticised as contributing to the growing indebtedness of Belgian households through irresponsible lending. By the end of the review period, Belgian banks thus promoted credit cards more discretely via branch offices and merchants. Only Citigroup and ING openly promoted revolving credit cards on their websites towards the end of the review period.

PROSPECTS

  • Growth in personal credit cards is expected to be driven by low interest rates, with these likely to remain unchanged during 2010 and into 2011. Personal credit card volume is expected to increase by 40% to around 1.1 million cards by 2015. These cards will continue to be primarily used to finance more expensive personal and household purchases, holidays and leisure/entertainment.

CATEGORY DATA

Debit Transactions in Belgium - Category Analysis

HEADLINES

TRENDS

  • Bancontact/Mister Cash is a multifunctional debit card that also carries Maestro functionality for domestic and/or international usage and Proton electronic purse functions. This is the national Belgian debit card scheme, with this being managed by Atos Worldline on behalf of Belgian banks. Debit cards are themselves issued by banks, which add their own logo to that of Bancontact/Mister Cash, Maestro and Proton.

COMPETITIVE LANDSCAPE

  • Debit cards is concentrated and dominated by the four leading banks: BNP Paribas Fortis, Dexia, KBC and ING. These banks are the leading issuers and acquirers of debit cards in Belgium. Debit card transactions are meanwhile processed by Atos Worldline SA/NV, which is part of Atos Origin and is the national operator of Bancontact/Mister Cash scheme. Atos Worldline SA/NV took over Belgian operator Banksys NV/SA in 2006.

PROSPECTS

  • There were initial plans to issue 16 million Visa V Pay Cards in 2009, increasing to a card volume of 41 million in 2010, which would have given Visa 20% of debit card volume. However, the launch of Visa V Pay is now scheduled for the first quarter of 2011. Visa V Pay is already accepted by existing POS and ATM terminals in Belgium. However, while Bancontact/Mister Cash is chip and magnetic strip, Visa V Pay is a chip and pin format and therefore offers higher safety. During 2009, a pilot trial was run for Visa V Pay but Belgian banks decided to postpone the launch due to the recession. Visa expects Visa V Pay to attain 30% share of debit card volume in Belgium by 2012. However, the decision to launch Visa V Pay is in the hands of Belgian banks. Belgian merchants are meanwhile already accepting foreign Visa V Pay cards.

CATEGORY DATA

Pre-Paid Card Transactions in Belgium - Category Analysis

HEADLINES

TRENDS

  • The Belgian government opted to switch luncheon vouchers to pre-paid luncheon cards towards the end of the review period. This is expected to offer a major boost to open loop pre-paid cards. Two companies were chosen to manage the new scheme, Accor and Sodexo, with these cards launched in the second half of 2010. The aim of the scheme is to reduce costs for companies and to stimulate electronic payments. Pre-paid luncheon cards can be used in staff restaurants, commercial restaurants, snack bars, coffee shops and food stores. In 2009, around 250 million luncheon vouchers were used in Belgium by around 1.3 million employees. In 2007, luncheon voucher transaction value was worth around €1.4 billion. Companies will not be mandated to issue luncheon cards, however, and it will generally be bigger companies that choose to motivate staff in this way, while accruing tax benefits for themselves. The use of these cards will also bring administrative savings to employers and more payment flexibility and safety to card users.

COMPETITIVE LANDSCAPE

  • Belgian banks thus far mostly stayed away from pre-paid cards, partly due to fears that the Belgian consumer base is not ready for these cards and also for fear of undermining Proton and the national debit card Bancontact/Mister Cash. The only cards significant in pre-paid cards in 2009 included BNP Paribas Fortis’ MyPocketMoney, with this targeting children; KBC’s SwingCard incentives pre-paid card; and Italian bank Monte Paschi’s MultiCard, a pre-paid card designed for frequent travellers. Monte Paschi Belgio was an innovator with its launch of MultiCard, a MasterCard-branded rechargeable pre-paid card launched in 2007. This product however took time to gain consumer interest due to low awareness of pre-paid card benefits in Belgium.

PROSPECTS

  • The first two years of the forecast period are expected to see more Belgian banks enter pre-paid cards as a way of increasing their customer base among those who cannot obtain credit cards. The forecast period will also see growing competition in pre-paid cards issued by travel agents, mobile operators and merchants selling higher-priced consumer goods. There is also a strong potential for these cards public services, where a growing number of pre-paid cards will be used to pay government benefits, payroll, sales incentives and consumer rewards. These cards will thus reduce administrative costs for public and corporate companies.

CATEGORY DATA

Store Cards in Belgium - Category Analysis

HEADLINES

TRENDS

  • Store cards are losing popularity with consumers, who increasingly prefer normal credit cards due to these being are accepted at a wider range of merchants. Discounts and reward offers are no longer enough to attract new clients and are also becoming less effective in stimulating spending on cards due to the high APR rates normally charged by these cards.

COMPETITIVE LANDSCAPE

  • The leading store card brands include Comfort Card, Partner Card, Cora Card, Makro Card and Colruyt Card. There is no real competition between these card brands, however, as each chain issues its own card in cooperation with a financial company.

PROSPECTS

  • The usage of store cards is expected to decline over the forecast period in favour of debit, credit and pre-paid cards. This decline will be due store cards’ higher than average APR rates and the high penalties charged for defaulted payments. Cardholders will be increasingly reluctant to use revolving credit store cards due to the country’s poor economic performance and a growing need to control purchasing. Continued expansion in the number and prevalence of alternative payment options in retail outlets will also erode the popularity of store cards. The growing use of online shopping will also widen the number of payment options available for consumers, including virtual payment cards issued by their bank or a commercial issuer.

CATEGORY DATA

Segmentation

Segmentation

This market research report includes the following:

  • Financial Cards and Payments
    • Financial Cards in Circulation
      • ATM Function
      • Charge Card Function
        • Commercial Charge Cards
        • Personal Charge Cards
      • Credit Function
        • Commercial Credit Cards
        • Personal Credit Cards
      • Debit Function
      • Pre-Paid Function
        • Closed Loop Pre-Paid Function
        • Open Loop Pre-Paid Function
      • Store Cards
    • Transactions
      • Total Cards Transactions
        • ATM Transactions
        • Card Payment Transactions
          • Charge Card Transactions
            • Commercial Charge Card Transactions
            • Personal Charge Card Transactions
          • Credit Card Transactions
            • Commercial Credit Card Transactions
            • Personal Credit Card Transactions
          • Debit Transactions
          • Pre-Paid Transactions
            • Closed Loop Pre-Paid Card Transactions
            • Open Loop Pre-Paid Card Transactions
          • Store Card Transactions
      • Consumer Payment Transactions
        • Card Payment Transactions (Excl Commercial)
        • Electronic Direct/ACH Transactions
        • Paper Payment Transactions
          • Cash Transactions
          • Other Paper Payment Types

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market Size
  • Market Share
  • Analysis by Type
  • Card expenditure by location
  • Card expenditure by sector
  • Domestic versus foreign spend

Market size details:

  • Retail Value retail selling price % growth
  • Retail Value retail selling price local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price real (constant 2008) Prices % growth
  • Retail Value retail selling price real (constant 2008) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price real (constant 2008) Prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Number of Cards
  • Number of Cards % growth
  • Number of Cards per capita
  • Number of Accounts
  • Number of Accounts % growth
  • Number of Accounts per capita
  • Transactions
  • Transactions % growth
  • Transactions per capita
  • Retail Value retail selling price Nominal (Current) Prices % growth
  • Retail Value retail selling price Nominal (Current) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price Nominal (Current) Prices per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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