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Country Report

Financial Cards and Payments in Malaysia

Jan 2013

Price: US$900

About this Report

EXECUTIVE SUMMARY

Financial cards sees new regulations as an opportunity

Financial cards continued to flourish and saw growing acceptance in the country in 2012, as players were keen to offer benefits and convenience for consumers when using card payment. The strict regulations imposed over the review period did not affect the transaction performance of credit cards. In fact, the new regulations offered good opportunities for growth for debit cards, as they reached more untapped consumers, and consumers who were not eligible for credit cards. However, financial cards was still led by credit cards, whilst debit cards followed with rapid growth.

Rising consumer spending using financial cards

Financial cards saw increasing consumer spending in terms of micropayments throughout consumers’ daily lives in 2012, and also big-ticket purchases such as consumer electronics and travel. This contributed greatly to the active environment in card payments. In order to attract high-spending consumers, banks were generous in giving out big prizes through their marketing activities. Examples included the leading card operator, Visa, which offered to chance to win free trips to the London 2012 Olympic Games to promote usage of its credit card, whilst AEON Credit Service offered the chance to win a Honda Insight car to promote its Easy Payment recruitment drive.

Favourable market for both local and multinational banks

Malayan Banking continued to be the leading player in overall financial cards and payments in 2011. Its success was mainly due to the healthy growth of both of its debit cards and credit cards. Moreover, Citibank also grew in total card spending value and maintained its rank in second place, thanks to its lead in credit cards in the country. The leading banks, both local and foreign, continued to achieve stronger competitiveness and higher profits thanks to the vibrant growth of card payments.

Satisfying outcome of strict regulation

After a series of strict regulations was imposed in 2010 and 2011, no new regulations or major changes were seen in 2012, as it was the year in which the outcome of the changes on regulations on financial cards were assessed. 2012 was a crucial year for Bank Negara Malaysia to observe the financial cards environment and devise future plans. The performance of financial cards in 2012 satisfied the central bank, as household debt amongst the lower-income group declined, and lower-income consumers were seen to migrate from credit cards to debit cards.

Players change their target audiences for stability

Consumers are expected to move away from traditional payment instruments such as cash and cheques, whilst accepting financial cards as their preferred method of payment. Financial cards is expected to see stronger competition between players, as the top banks will target the higher-income group or niche affluent consumers, whilst smaller banks will target the massive group of low- to middle-income earners. Strong banks are targeting the more affluent consumers, as they are seeking stable profits by recruiting consumers who are unlikely to be regulated by the strict rules. The greater distinction between the target audience of the leading banks and the smaller banks will give the latter more opportunities to expand their consumer base over the forecast period.


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Overview

Discover the latest market trends and uncover sources of future market growth for the Financial Cards and Payments industry in Malaysia with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Financial Cards and Payments industry in Malaysia, our research will save you time and money while empowering you to make informed, profitable decisions.

The Financial Cards and Payments in Malaysia market research report includes:

  • Analysis of key supply-side and demand trends  
  • Historic volumes and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • What is the market size of Financial Cards and Payments in Malaysia?
  • What are the major operators and issuers in Malaysia?
  • How will regulation impact the market?  
  • What is the current state of emerging payment technologies such as mobile commerce?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

Euromonitor’s industry reports, including Financial Cards and Payments in Malaysia, originate from our database within our Consumer Finance market share and market size database, Passport, a platform which analyses Consumer Finance in 46 countries and globally.

Table of Contents

Table of Contents

Financial Cards and Payments in Malaysia - Industry Overview

EXECUTIVE SUMMARY

Financial cards sees new regulations as an opportunity

Rising consumer spending using financial cards

Favourable market for both local and multinational banks

Satisfying outcome of strict regulation

Players change their target audiences for stability

KEY TRENDS AND DEVELOPMENTS

Strict regulations create opportunities for financial cards

Cashless payment is growing with the assistance of technology

Players launch more co-branded cards to target fans and supporters

Raising earning power of Generation Y spurs the growth of financial cards

Consumers are migrating to a cashless lifestyle

MARKET INDICATORS

  • Table 1 Number of POS Terminals 2007-2012
  • Table 2 Number of ATMs 2007-2012
  • Table 3 Value Lost to Fraud 2007-2012
  • Table 4 Card Expenditure by Location 2012
  • Table 5 Card Expenditure by Category 2012
  • Table 6 Financial Cards in Circulation by Type: % Number of Cards 2007-2012
  • Table 7 Domestic versus Foreign Spend 2012

MARKET DATA

  • Table 8 Consumer Payments: Value 2007-2012
  • Table 9 Consumer Payments: Number of Transactions 2007-2012
  • Table 10 Financial Cards: Number of Cards in Circulation 2007-2012
  • Table 11 Financial Cards Transactions: Value 2007-2012
  • Table 12 Financial Cards: Number of Transactions 2007-2012
  • Table 13 Financial Cards: Number of Accounts 2007-2012
  • Table 14 Financial Cards: Number of Cards by Issuer 2007-2011
  • Table 15 Financial Cards: Number of Cards by Operator 2007-2011
  • Table 16 Financial Cards: Card Payment Transaction Value by Operator 2007-2011
  • Table 17 Financial Cards: Card Payment Transaction Value by Issuer 2007-2011
  • Table 18 Consumer Payments Forecast: Value 2012-2017
  • Table 19 Consumer Payments Forecast: Number of Transactions 2012-2017
  • Table 20 Financial Cards Forecast: Number of Cards in Circulation 2012-2017
  • Table 21 Financial Cards Forecast: Value 2012-2017
  • Table 22 Financial Cards Forecast: Number of Transactions 2012-2017
  • Table 23 Financial Cards Forecast: Number of Accounts 2012-2017

SOURCES

  • Summary 1 Research Sources

Financial Cards and Payments in Malaysia - Company Profiles

Aeon Credit Service (M) Berhad in Financial Cards and Payments (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

AmBank Group in Financial Cards and Payments (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 6 AmBank Group: Competitive Position 2011

Hong Leong Bank Bhd in Financial Cards and Payments (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 9 Hong Leong Bank Bhd: Competitive Position 2011

Public Bank Bhd in Financial Cards and Payments (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 12 Public Bank Bhd: Competitive Position 2011

RHB Bank Bhd in Financial Cards and Payments (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 15 RHB Bank Bhd: Competitive Position 2011

ATM Transactions in Malaysia - Category Analysis

HEADLINES

TRENDS

  • Growth in ATM transaction value was 6% in 2012, reaching RM294.9 billion. Growth was boosted by the linkage of foreign banks with local bank networks through MEPS or HOUSE in March 2011. Previously, ATM cardholders of foreign bank could only carry out transactions at their own banks’ ATMs, whilst high transaction fees were charged to cardholders if they carried out transactions at local banks’ ATMs. As major foreign banks such as Citigroup, HSBC, Standard Chartered, United Overseas Bank and OCBC Bank have joined the MEPS Share ATM Network, their customers are eligible to make withdrawals from all ATMs nationwide. Thus, more cash was withdrawn from ATMs in 2012, as the number of ATM users increased.

COMPETITIVE LANDSCAPE

  • Malayan Banking (Maybank) and other local banks, including CIMB Bank and Public Bank, continue to be the leaders in ATM transactions, due to their high number of ATMs in the country. Besides ATMs at bank branches and shopping centres, they also locate their ATMs in more places for greater access to consumers, which also depicts their strength in ATM transactions. Malayan Banking and CIMB Bank’s ATMs at Petronas petrol stations, AmBank Group’s ATMs at 7-Eleven and drive-through ATMs enable these banks to provide greater convenience, which encourages consumers to carry their ATM cards.

PROSPECTS

  • The future of ATM transactions is still optimistic, as there are many remaining untapped consumers who are expected to be captured over the forecast period, especially consumers in rural areas. The Malaysian government has been actively developing rural areas in the country by implementing the “Rural Development Master Plan”, and it allocated funds to provide greater access to bank services for the rural population in Malaysia in the budget in 2012. Rural areas are expected to be developed, creating more room for ATM to grow, as cash payment and ATM are more readily accepted by residents in these areas, compared with other financial cards and card payment.

CATEGORY DATA

  • Table 24 ATM Cards Category Performance: 2007-2012
  • Table 25 ATM Cards Category Performance: Number of Cards in Circulation 2007-2012
  • Table 26 ATM Cards Category Performance: % Growth 2007-2012
  • Table 27 ATM Cards in Circulation Category Performance: % Growth 2007-2012
  • Table 28 ATM Cards Forecast Category Performance: 2012-2017
  • Table 29 ATM Cards Forecast Category Performance: Number of Cards in Circulation 2012-2017
  • Table 30 ATM Cards Forecast Category Performance: % Growth 2012-2017
  • Table 31 ATM Cards in Circulation Forecast Category Performance: % Growth 2012-2017

Charge Card Transactions in Malaysia - Category Analysis

HEADLINES

TRENDS

  • Since credit cards and debit cards were strongly affected by the strict regulations imposed in 2011, players were more aggressive and persistent in promoting these two financial cards in 2012, which brought more challenges to charge cards. Besides the absence of the revolving credit feature, the main reasons consumers prefer credit cards over charge cards are because they require a lower minimum income, and offer benefits such as interest-free instalment payment plans. Moreover, American Express and Diners Club shifted their resources to credit cards, which were more popular, also showing their confidence in this cards category.

COMPETITIVE LANDSCAPE

  • Charge cards in Malaysia is a focused environment which is clearly dominated by several operators. American Express was the strongest operator, holding a 69% value share in 2011. Being an international operator, strong brand awareness of American Express amongst local consumers helped it to stand out from its competitors. American Express’s charge cards are mainly issued by Malayan Banking in Malaysia. By cooperating with an experienced banking group such as Malayan Banking, the popularity of American Express further increased. The successful cooperation between Malayan Banking and American Express also made the bank the top issuer in charge cards.

PROSPECTS

  • Charge cards is not anticipated to see a good performance over the forecast period, as the government is persistent in cutting down household debt by controlling the pay-later function. Apparently, some of the dominant companies, such as American Express and Diners Club, are moving their focus away from charge cards to credit cards; this shows that operators are diversifying their product portfolios to maintain sustainability.

CATEGORY DATA

  • Table 32 Charge Cards Category Performance: 2007-2012
  • Table 33 Charge Cards Category Performance: Number of Cards in Circulation 2007-2012
  • Table 34 Charge Cards Category Performance: % Growth 2007-2012
  • Table 35 Charge Cards in Circulation Category Performance: % Growth 2007-2012
  • Table 36 Personal Charge Cards Category Performance: 2007-2012
  • Table 37 Personal Charge Cards Category Performance: Number of Cards in Circulation 2007-2012
  • Table 38 Personal Charge Cards Category Performance: % Growth 2007-2012
  • Table 39 Personal Charge Cards in Circulation Category Performance: % Growth 2007-2012
  • Table 40 Commercial Charge Cards Category Performance: 2007-2012
  • Table 41 Commercial Charge Cards Category Performance: Number of Cards in Circulation 2007-2012
  • Table 42 Commercial Charge Cards Category Performance: % Growth 2007-2012
  • Table 43 Commercial Charge Cards in Circulation Category Performance: % Growth 2007-2012
  • Table 44 Charge Cards: Number of Cards by Issuer 2007-2011
  • Table 45 Charge Cards: Number of Cards by Operator 2007-2011
  • Table 46 Charge Cards Payment Transaction Value by Issuer 2007-2011
  • Table 47 Charge Cards Payment Transaction Value by Operator 2007-2011
  • Table 48 Personal Charge Cards: Number of Cards by Issuer 2007-2011
  • Table 49 Personal Charge Cards: Number of Cards by Operator 2007-2011
  • Table 50 Personal Charge Cards Transaction Value by Issuer 2007-2011
  • Table 51 Personal Charge Cards Transaction Value by Operator 2007-2011
  • Table 52 Commercial Charge Cards: Number of Cards by Issuer 2007-2011
  • Table 53 Commercial Charge Cards: Number of Cards by Operator 2007-2011
  • Table 54 Commercial Charge Cards Payment Transaction Value by Issuer 2007-2011
  • Table 55 Commercial Charge Cards Payment Transaction Value by Operator 2007-2011
  • Table 56 Charge Cards Forecast Category Performance: 2012-2017
  • Table 57 Charge Cards Forecast Category Performance: Number of Cards in Circulation 2012-2017
  • Table 58 Charge Cards Forecast Category Performance: % Growth 2012-2017
  • Table 59 Charge Cards in Circulation Forecast Category Performance: % Growth 2012-2017
  • Table 60 Personal Charge Cards Forecast Category Performance: 2012-2017
  • Table 61 Personal Charge Cards Forecast Category Performance: Number of Cards in Circulation 2012-2017
  • Table 62 Personal Charge Cards Forecast Category Performance: % Growth 2012-2017
  • Table 63 Personal Charge Cards in Circulation Forecast Category Performance: % Growth 2012-2017
  • Table 64 Commercial Charge Cards Forecast Category Performance: 2012-2017
  • Table 65 Commercial Charge Cards Forecast Category Performance: Number of Cards in Circulation 2012-2017
  • Table 66 Commercial Charge Cards Forecast Category Performance: % Growth 2012-2017
  • Table 67 Commercial Charge Cards in Circulation Forecast Category Performance: % Growth 2012-2017

Credit Card Transactions in Malaysia - Category Analysis

HEADLINES

TRENDS

  • In March 2011, Bank Negara imposed several new regulations upon credit card eligibility and usage, to control household debt levels and avoid excessive credit spending. The new rules included the minimum income for credit card application being raised to RM24,000 per annum, and cardholders who earn less than RM36,000 per year can only own credit cards from a maximum of two issuers, and the credit limit is twice their monthly income per issuer. The strict rules continued to discourage new consumers from applying for credit cards, and discouraged existing cardholders from holding too many cards in 2012. As a result, the number of cards in circulation dropped to 7.5 million in 2012.

COMPETITIVE LANDSCAPE

  • Credit cards was largely dominated by MasterCard International and Visa in term of operators in 2012, as other operators are not present in Malaysia. Both players were aggressive in cooperating with retailers in shopping centres to promote and offer cash back programmes in retail outlets. In conjunction with the London 2012 Olympic Games and the 25th year of sponsoring the Olympic Games, Visa was giving out free trips to London exclusively for its cardholders. Besides, all Visa cardholders were eligible to redeem Olympic Games merchandise upon every 25 successful transactions, with no minimum spend required.

PROSPECTS

  • The number of credit cards in circulation is expected to continue to fall over the forecast period, as the negative impact of strict rulings imposed in 2011 is still strong. As the minimum income for credit card applicants has increased, the potential number of credit cardholders has narrowed, directly bringing down the number of cards in circulation. However, the existing cardholders are expected to increase their card usage and maintain healthy positive growth in transaction volumes and in constant value terms. Active spending on credit cards might also be boosted by banks giving perks and rewards to motivate cardholders to make online payments and use their cards more frequently.

CATEGORY DATA

  • Table 68 Credit Cards Category Performance: 2007-2012
  • Table 69 Credit Cards Category Performance: Number of Cards in Circulation 2007-2012
  • Table 70 Credit Cards Category Performance: % Growth 2007-2012
  • Table 71 Credit Cards in Circulation Category Performance: % Growth 2007-2012
  • Table 72 Commercial Credit Cards Category Performance: 2007-2012
  • Table 73 Commercial Credit Cards Category Performance: Number of Cards in Circulation 2007-2012
  • Table 74 Commercial Credit Cards Category Performance: % Growth 2007-2012
  • Table 75 Commercial Credit Cards in Circulation Category Performance: % Growth 2007-2012
  • Table 76 Personal Credit Cards Category Performance: 2007-2012
  • Table 77 Personal Credit Cards Category Performance: Number of Cards in Circulation 2007-2012
  • Table 78 Personal Credit Cards Category Performance: % Growth 2007-2012
  • Table 79 Personal Credit Cards in Circulation Category Performance: % Growth 2007-2012
  • Table 80 Credit Cards: Number of Cards by Issuer 2007-2011
  • Table 81 Credit Cards: Number of Cards by Operator 2007-2011
  • Table 82 Credit Cards Payment Transaction Value by Issuer 2007-2011
  • Table 83 Credit Cards Payment Transaction Value by Operator 2007-2011
  • Table 84 Commercial Credit Cards: Number of Cards by Issuer 2007-2011
  • Table 85 Commercial Credit Cards: Number of Cards by Operator 2007-2011
  • Table 86 Commercial Credit Cards Payment Transaction Value by Issuer 2007-2011
  • Table 87 Commercial Credit Cards Payment Transaction Value by Operator 2007-2011
  • Table 88 Personal Credit Cards: Number of Cards by Issuer 2007-2011
  • Table 89 Personal Credit Cards: Number of Cards by Operator 2007-2011
  • Table 90 Personal Credit Cards Payment Transaction Value by Issuer 2007-2011
  • Table 91 Personal Credit Cards Payment Transaction Value by Operator 2007-2011
  • Table 92 Credit Cards Forecast Category Performance: 2012-2017
  • Table 93 Credit Cards Forecast Category Performance: Number of Cards in Circulation 2012-2017
  • Table 94 Credit Cards Forecast Category Performance: % Growth 2012-2017
  • Table 95 Credit Cards in Circulation Forecast Category Performance: % Growth 2012-2017
  • Table 96 Commercial Credit Cards Forecast Category Performance: 2012-2017
  • Table 97 Commercial Credit Cards Forecast Category Performance: Number of Cards in Circulation 2012-2017
  • Table 98 Commercial Credit Cards Forecast Category Performance: % Growth 2012-2017
  • Table 99 Commercial Credit Cards in Circulation Forecast Category Performance: % Growth 2012-2017
  • Table 100 Personal Credit Cards Forecast Category Performance: 2012-2017
  • Table 101 Personal Credit Cards Forecast Category Performance: Number of Cards in Circulation 2012-2017
  • Table 102 Personal Credit Cards Forecast Category Performance: % Growth 2012-2017
  • Table 103 Personal Credit Cards in Circulation Forecast Category Performance: % Growth 2012-2017

Debit Transactions in Malaysia - Category Analysis

HEADLINES

TRENDS

  • In recent years the Malaysian government highlighted prudent debt management, and targeted reducing household debt by controlling household credit card spending. Since the government imposed an RM50 annual tax on credit cards, increased the income limits for credit card application eligibility and regulated the number of cards owned by citizens who earn less than RM36,000 per annum in 2010, both credit cards and debit cards were strongly influenced in 2011, and the impact was sustained in 2012. The tighter measures discouraged some consumers from getting credit cards, and they applied for debit cards as a substitute. These factors contributed to strong 28% growth in debit card transaction volumes in 2012, hitting 32 million transactions.

COMPETITIVE LANDSCAPE

  • Malaysian Electronic Payment System (MEPS) was the most common operator early on in the review period. However, the other two operators, Visa and MasterCard, gained stronger acceptance over the review period. Visa surpassed MEPS in 2009, and led in terms of total transaction value in 2011, as Maybankard Visa Debit gained strong popularity over the review period. Being international brands, Visa and MasterCard have greater acceptance and a higher number of merchants worldwide compared with MEPS. International operators are gaining more favour than the domestic operator, as consumers prefer to own debit cards which are capable of providing a convenient payment service both domestically and overseas.

PROSPECTS

  • The high growth in debit transactions over the review period was mainly due to the transition of consumers from credit cards to debit cards. As the transition gradually slowed in 2011, the future growth of debit transactions will probably depend on new cardholders who are fresh in the card payment system. New debit cardholders are expect to have low usage and low spending, because they are probably consumers who are not eligible to own credit cards, or are still adapting to card payment. Thus, both transaction value and volume growth rates are expected to fall over the forecast period.

CATEGORY DATA

  • Table 104 Debit Cards Category Performance: 2007-2012
  • Table 105 Debit Cards Category Performance: Number of Cards in Circulation 2007-2012
  • Table 106 Debit Cards Category Performance: % Growth 2007-2012
  • Table 107 Debit Cards in Circulation Category Performance: % Growth 2007-2012
  • Table 108 Debit Cards: Number of Cards by Issuer 2007-2011
  • Table 109 Debit Cards: Number of Cards by Operator 2007-2011
  • Table 110 Debit Cards Payment Transaction Value by Issuer 2007-2011
  • Table 111 Debit Cards Payment Transaction Value by Operator 2007-2011
  • Table 112 Debit Cards Forecast Category Performance: 2012-2017
  • Table 113 Debit Cards Forecast Category Performance: Number of Cards in Circulation 2012-2017
  • Table 114 Debit Cards Forecast Category Performance: % Growth 2012-2017
  • Table 115 Debit Cards in Circulation Forecast Category Performance: % Growth 2012-2017

Pre-Paid Card Transactions in Malaysia - Category Analysis

HEADLINES

TRENDS

  • Open loop pre-paid cards maintained positive growth over the review period, as it is newer and has a smaller consumer base. However, its growth momentum declined due to the discontinuation of pre-paid cards launched by some major issuers, such as RHB Bank, Bank Islam Malaysia and the former EON Bank. The pre-paid cards which were discontinued included RHB PlusOne eCash, Bank Islam Tourist Friend MasterCard Unembossed pre-paid card and all pre-paid cards issued by EON Bank, such as MOL PayPal pre-paid card. The discontinuation of a large number of open loop cards shows the lack of strong interest in such products amongst consumers.

COMPETITIVE LANDSCAPE

  • The overall pre-paid cards category was led by Touch ‘n Go in 2011, with a 96% share of transaction values, as it captured most of the pre-paid card transactions in tolls, parking and transportation. It saw a slight increase in share in both current value terms and in terms of cards in circulation in overall pre-paid cards in 2011, due to the discontinuation some of the major open loop pre-paid cards in 2011. Thus, the leader faced less competition from open loop cards towards the end of the review period.

PROSPECTS

  • Closed loop pre-paid cards is expected to be dominated by Touch ‘n Go in the forecast period, as tolls, parking and transportation in the country will continue to be controlled by this company. As the strongest player, developments and innovations will highly depend on Touch ‘n Go. The company will put more effort into increasing the car parks which accept its cards.

CATEGORY DATA

  • Table 116 Pre-paid Cards Category Performance: 2007-2012
  • Table 117 Pre-paid Cards Category Performance: Number of Cards in Circulation 2007-2012
  • Table 118 Pre-paid Cards Category Performance: % Growth 2007-2012
  • Table 119 Pre-paid Cards in Circulation Category Performance: % Growth 2007-2012
  • Table 120 Closed Loop Pre-paid Cards Category Performance: 2007-2012
  • Table 121 Closed Loop Pre-paid Cards Category Performance: % Growth 2007-2012
  • Table 122 Open Loop Pre-paid Cards Category Performance: 2007-2012
  • Table 123 Open Loop Pre-paid Cards Category Performance: % Growth 2007-2012
  • Table 124 Pre-paid Cards: Number of Cards by Issuer 2007-2011
  • Table 125 Pre-paid Cards: Number of Cards by Operator 2007-2011
  • Table 126 Pre-paid Cards Transaction Value by Issuer 2007-2011
  • Table 127 Pre-paid Cards Transaction Value by Operator 2007-2011
  • Table 128 Closed Loop Pre-paid Cards: Number of Cards by Issuer 2007-2011
  • Table 129 Closed Loop Pre-paid Cards: Number of Cards by Operator 2007-2011
  • Table 130 Closed Loop Pre-paid Cards Transaction Value by Issuer 2007-2011
  • Table 131 Closed Loop Pre-paid Cards Transaction Value by Operator 2007-2011
  • Table 132 Open Loop Pre-paid Cards: Number of Cards by Issuer 2007-2011
  • Table 133 Open Loop Pre-paid Cards: Number of Cards by Operator 2007-2011
  • Table 134 Open Loop Pre-paid Cards Transaction Value by Issuer 2007-2011
  • Table 135 Open Loop Pre-paid Cards Transaction Value by Operator 2007-2011
  • Table 136 Pre-paid Cards Forecast Category Performance: 2012-2017
  • Table 137 Pre-paid Cards Forecast Category Performance: Number of Cards in Circulation 2012-2017
  • Table 138 Pre-paid Cards Forecast Category Performance: % Growth 2012-2017
  • Table 139 Pre-paid Cards in Circulation Forecast Category Performance: % Growth 2012-2017
  • Table 140 Closed Loop Pre-paid Cards Forecast Category Performance: 2012-2017
  • Table 141 Closed Loop Pre-paid Cards Forecast Category Performance: % Growth 2012-2017
  • Table 142 Open Loop Pre-paid Cards Forecast Category Performance: 2012-2017
  • Table 143 Open Loop Pre-paid Cards Forecast Category Performance: % Growth 2012-2017

Store Card Transactions in Malaysia - Category Analysis

HEADLINES

TRENDS

  • Malaysian retailers are not interested in introducing store cards. Besides being regulated by the Central Bank, credit cards saw increasing measures to control their usage. If store cards are launched, they are anticipated to be regulated in the same way as cards with a credit facility. Thus, retailers do not consider it conducive to launch store cards, which they forecast will not gain favour amongst consumers. As such, store cards remained negligible in Malaysia in 2012.

COMPETITIVE LANDSCAPE

  • Due to a lack of interest and business viability, store cards remained negligible in Malaysia in 2012. Instead of taking risks, most retailers prefer to offer a co-branded credit or debit card, which is a more secure choice. For instance, the Giant hypermarket chain co-branded with Citibank and Aeon hypermarket chain Jusco co-branded with its related company Aeon Credit Service.

PROSPECTS

  • It is unlikely that store cards will gain any significant presence over the forecast period, as these cards have no apparent appeal for retailers. The limited possibility of launches in store cards will continue to limit growth in this area.

Segmentation

Segmentation

This market research report includes the following:

  • Financial Cards and Payments
    • Financial Cards in Circulation
      • ATM Function
      • Charge Card Function
        • Commercial Charge Cards
        • Personal Charge Cards
      • Credit Function
        • Commercial Credit Cards
        • Personal Credit Cards
      • Debit Function
      • Pre-Paid Function
        • Closed Loop Pre-Paid Function
        • Open Loop Pre-Paid Function
      • Store Cards
    • Transactions
      • Total Cards Transactions
        • ATM Transactions
        • Card Payment Transactions
          • Charge Card Transactions
            • Commercial Charge Card Transactions
            • Personal Charge Card Transactions
          • Credit Card Transactions
            • Commercial Credit Card Transactions
            • Personal Credit Card Transactions
          • Debit Transactions
          • Pre-Paid Card Transactions
            • Closed Loop Pre-Paid Card Transactions
            • Open Loop Pre-Paid Card Transactions
          • Store Card Transactions
      • Consumer Payment Transactions
        • Card Payment Transactions (Excl Commercial)
        • Electronic Direct/ACH Transactions
        • Paper Payment Transactions
          • Cash Transactions
          • Other Paper Payment Types

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market sizes
  • Company shares
  • Analysis by type
  • Card expenditure by location
  • Card expenditure by sector
  • Domestic vs foreign spend

Market size details:

  • Retail value retail selling price % growth
  • Retail value retail selling price local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price per capita local currency, USD, EUR, GBP, CHF, JPY
  • Number of cards
  • Number of cards % growth
  • Number of cards per capita
  • Number of accounts
  • Number of accounts % growth
  • Number of accounts per capita
  • Transactions
  • Transactions % growth
  • Transactions per capita

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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