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Country Report

Financial Cards and Payments in Portugal

Nov 2010

Price: $900

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About this Report

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Overview

Discover the latest market trends and uncover sources of future market growth for the Financial Cards and Payments industry in Portugal with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Financial Cards and Payments industry in Portugal, our research will save you time and money while empowering you to make informed, profitable decisions.

The Financial Cards and Payments in Portugal market research report includes:

  • Analysis of key supply-side and demand trends  
  • Historic volumes and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • What is the market size of Financial Cards and Payments in Portugal?
  • What are the major operators and issuers in Portugal?
  • How will regulation impact the market?  
  • What is the current state of emerging payment technologies such as mobile commerce?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

Euromonitor’s industry reports, including Financial Cards and Payments in Portugal, originate from our database within our Consumer Finance market share and market size database, Passport, a platform which analyses Consumer Finance in 46 countries and globally.

Sample Analysis

EXECUTIVE SUMMARY

Changes in consumer trends regarding financial cards and payments

Changes in Portuguese consumption patterns have been affecting financial cards and payments. Influenced by the Portuguese and international economic and financial crisis, in particular a pessimistic national perspective in terms of economic competitiveness, the Portuguese have come to avoid paying later (reverting to using credit) when shopping. Some Portuguese banks and other cards issuers have been responsive to this recent trend and have been more focused on promoting new, multifunctional cards. Consequently, different payment cards such as debit , pre-pay and charge cards have been used as an alternative to credit cards.

New players enter the credit card payment network

The credit card payment network has a new operator. Grupo Caixa Geral de Depositos (CGD) launched its NetCaixa payment service. As a result, Portuguese merchants can now opt between different services for the management of credit card payment and acceptance. This development was supported by the Portuguese Competition Authority (CA) as the European Commission had already alerted them to UNICRE’s quasi monopoly in Portugal regarding credit card payments management. The emergence of other competitors in the credit card payment network may result in a decrease in transaction fees applied to credit card payments.

Economic crisis affects financial cards and payments

The national and international financial and economic crisis has affected the Portuguese consumer. Purchasing power decreased in 2008. As the unemployment rate and non-performing loans continue to increase, and public investment decreases, consumers have been more moderate and alert despite positive macro-economic indicators regarding 2009. In addition, with oil prices on the rise, and with the recently approved Stability and Growth Program, which presents further tax increases, short-term future perspectives are rather grim.

International companies make progress in financial cards

Portuguese financial cards have been traditionally dominated by Portuguese banks. In the recent past, however, international banks have strategically merged in order to gain access to the Portuguese marketplace. In 2009 two big international names (Barclays and Citibank) merged - within the Portuguese national context – in order to compete with the main Portuguese banks. Currently Barclays has become one of the biggest card issuers, despite its numbers still representing a mere fraction of the number of cards circulated by the four biggest Portuguese banks. On the other hand, the major financial cards operators in Portugal have and continue to be international.

Modernization of consumer tendencies

Portugal is by far the European leader in the number of ATM machines per inhabitant and has one of the most evolved ATM systems, which allows for a wide variety of payments – from mobile telephone top-ups to the payment of bills. This consistent use of the ATM machines has also led to a constant growth of the amount of ATM transactions as well as in the number of ATM machines, which continued to grow throughout 2009. Despite the Portuguese having embraced electronic payment networks, which is reflected in the fact that Portugal is also the European leader in automatic toll payments, there has been certain reluctance by the Portuguese consumer to engage in e-commerce. Nevertheless, there has been constant growth of the number and value of transactions, which registered record-breaking numbers in 2009.

Table of Contents

Table of Contents

Financial Cards and Payments in Portugal - Industry Overview

EXECUTIVE SUMMARY

Changes in consumer trends regarding financial cards and payments

New players enter the credit card payment network

Economic crisis affects financial cards and payments

International companies make progress in financial cards

Modernization of consumer tendencies

KEY TRENDS AND DEVELOPMENTS

Increased use of debit cards

Card Payment Management Network Becomes More Competitive

Effects of the economic crisis

New mergers shape the competitive framework

Taxes on ATM transactions and on card payments suspended

E-commerce is on the rise

MARKET INDICATORS

MARKET DATA

DEFINITIONS

ATM function

Debit function

Credit function

Commercial credit cards

Charge card function

Commercial charge cards

Open Loop pre-paid function

Closed Loop pre-paid function

Store cards

Pre-paid

Contact Smart Card

Contactless Smart Card

Card Expenditure by Location

Card Expenditure by Sector

Domestic versus Foreign

Value lost to fraud

  • Summary 1 Research Sources

Financial Cards and Payments in Portugal - Company Profiles

Banco Espirito Santo SA - Financial Cards and Payments - Portugal

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 4 Banco Espirito Santo SA: Competitive Position 2009

Banco Portugues de Investimento SA - Financial Cards and Payments - Portugal

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 7 Banco Português de Investimento SA: Competitive Position 2009

Caixa Geral de Depositos, Grupo - Financial Cards and Payments - Portugal

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 10 Grupo Caixa Geral de Depositos: Competitive Position 2009

Millenium BCP - Financial Cards and Payments - Portugal

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 13 Millennium BCP: Competitive Position 2009

UNICRE, Instituição Financeira de Credito SA - Financial Cards and Payments - Portugal

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 16 UNICRE, Instituição Financeira de Credito SA: Competitive Position 2009

ATM Transactions in Portugal - Category Analysis

HEADLINES

TRENDS

  • After banks started to once again place pressure on the Portuguese government to obtain permission to charge consumers some kind of fee for making an ATM transaction, following a trend appearing in many European countries, the Portuguese government decided against it and passed a law forbidding such fees which became effective in January 2010. Consumer associations were pleased with this result as it comes to close a long chapter – this was not the first time the Association of Banks manifested itself publicly in favour of such fees, however without a response from the Portuguese government. Such controversy was due to the lack of legislation covering the possibility of charging such taxes. Currently, with this new law, any entity applying fees on ATM transactions can be liable for a fine that can reach EUR44,800.

COMPETITIVE LANDSCAPE

  • Sociedade Interbancaria de Servicos SA (SIBS) is the sole manager of the national infrastructure of the ATM network in Portugal. Despite this monopolistic dominance, SIBS has been on the frontline of innovation, as Portugal has one of the best ATM networks in Europe. (For example, SIBS was the first network processor in the world to offer ATM mobile top-ups, in 1996.) SIBS participates in the Euro Alliance of Payment Schemes and has now fully implemented the Single Euro Payments Area.

PROSPECTS

  • The number of ATM cards in circulation is expected to increase at a 4% CAGR, up by one percentage point over that of the review period. The number of ATM transactions is expected to increase at a CAGR of only 2% compared to a 5% CAGR over the review period. The overall retail value of transactions is expected to increase at a CAGR of 4% over the forecast period compared to a 12% CAGR over the review period as cash transactions decrease as a whole. ATM cards remains very popular however as they enable consumers to do a number of bank transactions and service using ATM machines, even if it does not evolved cash withdrawal.

CATEGORY DATA

Charge Card Transactions in Portugal - Category Analysis

HEADLINE

TRENDS

  • Amongst Portuguese consumers, the difference between charge cards and credit cards is still unclear. When asked about the difference between both cards, the most common reply is that a charge card is a type of credit card. The fact that most banks do not have such a card also helps to maintain its anonymity. The lack of attention paid to this card by Portuguese banks was due to the lack of restraints on credit, caused both by banks and by excess client demand.

COMPETITIVE LANDSCAPE

  • Currently, the competitive landscape regarding charge cards remains limited as Millenium BCP remains the sole issuer of this type of card. It has linked the card to different associations that regulate different professions (for example, Ordem dos Médicos, Ordem dos Advogados, meaning Associations of Doctors and Lawyers, respectively), thus directly targeting specific elements within the Portuguese population. As for small enterprises, Millenium BCP proposes the charge card as an alternative to the credit card and as a useful tool in managing irregular income.

PROSPECTS

  • Over the forecast period both commercial and personal charge cards in circulation, as well as overall transaction volumes, are expected to increase. This trend is currently more notable in commercial charge cards as they are currently being used as a debt management tool. Owners of small enterprises are more informed about the different offers available and therefore charge cards have been more available to them, in comparison to the average consumer. Thus, the total increase in commercial cards over the forecast period is higher despite both rates presenting similar rates between 2012 and 2013.

CATEGORY DATA

Credit Card Transactions in Portugal - Category Analysis

HEADLINES

TRENDS

  • Between 2002 and 2009 the number of credit cards in circulation has been increasing at relatively high rates. In 2008 first signs of slowdown were observed as the number of credit cards in circulation barely increased. But only in 2009 and throughout 2010 was this trend broken and number of cards in circulation dropped by 3 then 1% as Portuguese started to return their credit cards. However, consumers now rely less on their credit cards as they have changed their payment methods, and are now using their debit cards or paying in cash.

COMPETITIVE LANDSCAPE

  • Caixa Geral de Depositos remains the leading issuer in both personal and commercial credit cards. Nevertheless, in retail transaction value, Banco Portugues de Investimento continues to have the highest share regarding personal and commercial credit cards. It registered the lowest decreases regarding credit card transactions in 2009. This is due to the fact that its target audience has a higher spend value profile. It has focused on credit cards, currently somewhat neglected when compared to debit cards.

PROSPECTS

  • One of the reasons for the abrupt passage from high growth rates to negative growth in credit cards is their abusive and uninformed use in the past. As this mismanaged credit comes to a more stabilized situation, and consumers return to using credit cards, these will not register the double-digit growth rates of the past. This prospective recovery should kick off in 2012. As banks in the past were not cautious in granting credit, and clients were not made aware of the problems that their excessive use could cause, 29% of all credit card users had more than one credit card. Both banks and clients will be more cautious in the future.

CATEGORY DATA

Debit Transactions in Portugal - Category Analysis

HEADLINES

TRENDS

  • Due to the effects of the economic crisis, the Portuguese have been using their credit cards less and this has affected the number of debit cards and debit transactions in a positive way. Besides having affected consumption patterns, payment habits have also changed as credit is seen as less of an option. As the growth rate of non-performing loans grows in double-digit figures, banks are becoming stricter about granting credit cards, preferring to promote debit and other financial cards.

COMPETITIVE LANDSCAPE

  • Caixa Geral de Depositos continued to be the leading issuer of debit cards in 2009. The main reason for such continued dominance is mostly historic, as Caixa Geral de Depositos is state owned. This has always portrayed Caixa Geral de Depositos as the most trustworthy bank. In addition, the strategic focus on younger members of the population – offering not only debit cards tied to different universities, but also attractive mortgage conditions for young professionals – has also strengthened its position.

PROSPECTS

  • The number of debit cards in circulation is expected to grow at a 3% CAGR over the forecast period to reach 20.5 million in 2015, however, with a greater increase of debit card transactions. The younger members of the population should be responsible for the most part of this growth as debit cards have already achieved full maturity amongst the older members of the population (above 25), with each person having an average of 1.6 debit cards, according to trade press. As the economy starts to recover, this should affect primarily the retail volume of debit transactions, due to the already large penetration of debit cards amongst the Portuguese.

CATEGORY DATA

Pre-Paid Card Transactions in Portugal - Category Analysis

HEADLINES

TRENDS

  • Open loop pre-paid cards first appearing in Portugal solely as porta moedas multibanco, this pre-paid card simply allowed for cash withdrawals at ATM machines. However, its limited utility (it did not allow for purchases) led to its becoming obsolete, as clients preferred using a credit or debit card, and in 2005 porta moedas multibanco ceased existing. As banks started reintroducing new, multifunctional open loop pre-paid cards, clients have once again returned to using them.

COMPETITIVE LANDSCAPE

  • There has been a clear tendency towards concentration regarding open loop pre-paid cards, as four banks clearly lead above all other issuers with an approximately 92% share. (Banco Espírito Santo led with a 42% share in 2009. Caixa Geral de Depósitos had a late entry (2008) however, being the overall leading issuers of financial cards, with the largest number of accounts, it should be able to recover and enjoyed high growth rate.

PROSPECTS

  • Open loop pre-paid cards have reappeared after the original, more limited versions of these cards almost vanished. The initial success of the porta moedas multibanco implies that there is potential for a high degree of acceptance for such cards as long as they have multiple functions. With open loop pre-paid cards increasingly implanting itself in Portugal, other players should become more interested in these cards, thus altering the current scenario of concentration amongst issuers of open loop pre-paid cards.

CATEGORY DATA

Store Cards in Portugal - Category Analysis

HEADLINES

TRENDS

  • The current economic crisis, together with the stricter restrictions on credit concession, has led to increases in store card figures. This is because some store cards include a credit function and therefore can be useful for purchasing more expensive goods. Nevertheless, the current trend that has led to people to use their credit cards less in an attempt to better manage their income expenditure has also benefited store cards, as they provide access to discounts.

COMPETITIVE LANDSCAPE

  • The leading issuer of store cards is Banque Accord. This French bank made an easy entrance into this category as it has associated itself with big retail stores having a large client base. (This includes positive externalities such as acquisitions made by French companies of Portuguese brand names already totally implanted in the country. An example is the acquisition of the large supermarket chain Jumbo, by the French Auchan). This led to a more than a 100% increase in the number of cards in circulation issued by Banque Accord between 2003 and 2009.

PROSPECTS

  • The number of store cards in circulation is expected to grow in the forecast period. Furthermore, the amount spent per transaction will grow as the overall increase in retail transaction value will be higher than the growth in the number of transactions, both presenting, however, double-digit growth. This is due to an increased use of the credit function, including a positive response to interest-free promotions that will continue to grow as a reaction to lowered consumer purchasing power. These represent purchases of higher value products.

CATEGORY DATA

Segmentation

Segmentation

This market research report includes the following:

  • Financial Cards and Payments
    • Financial Cards in Circulation
      • ATM Function
      • Charge Card Function
        • Commercial Charge Cards
        • Personal Charge Cards
      • Credit Function
        • Commercial Credit Cards
        • Personal Credit Cards
      • Debit Function
      • Pre-Paid Function
        • Closed Loop Pre-Paid Function
        • Open Loop Pre-Paid Function
      • Store Cards
    • Transactions
      • Total Cards Transactions
        • ATM Transactions
        • Card Payment Transactions
          • Charge Card Transactions
            • Commercial Charge Card Transactions
            • Personal Charge Card Transactions
          • Credit Card Transactions
            • Commercial Credit Card Transactions
            • Personal Credit Card Transactions
          • Debit Transactions
          • Pre-Paid Transactions
            • Closed Loop Pre-Paid Card Transactions
            • Open Loop Pre-Paid Card Transactions
          • Store Card Transactions
      • Consumer Payment Transactions
        • Card Payment Transactions (Excl Commercial)
        • Electronic Direct/ACH Transactions
        • Paper Payment Transactions
          • Cash Transactions
          • Other Paper Payment Types

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market Size
  • Market Share
  • Analysis by Type
  • Card expenditure by location
  • Card expenditure by sector
  • Domestic versus foreign spend

Market size details:

  • Retail Value retail selling price % growth
  • Retail Value retail selling price local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price real (constant 2008) Prices % growth
  • Retail Value retail selling price real (constant 2008) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price real (constant 2008) Prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Number of Cards
  • Number of Cards % growth
  • Number of Cards per capita
  • Number of Accounts
  • Number of Accounts % growth
  • Number of Accounts per capita
  • Transactions
  • Transactions % growth
  • Transactions per capita
  • Retail Value retail selling price Nominal (Current) Prices % growth
  • Retail Value retail selling price Nominal (Current) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price Nominal (Current) Prices per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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