You are here: HomeSolutionsIndustriesConsumer Finance
print my pages

Country Report

Financial Cards and Payments in Turkey

Nov 2010

Price: $900

About this Report

About this Report

Delivery method: instant download
Report format: PDF doc_pdf.png (download a sample)
Market statistics: Excel workbook doc_excel_table.png (download a sample)

Overview

Discover the latest market trends and uncover sources of future market growth for the Financial Cards and Payments industry in Turkey with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Financial Cards and Payments industry in Turkey, our research will save you time and money while empowering you to make informed, profitable decisions.

The Financial Cards and Payments in Turkey market research report includes:

  • Analysis of key supply-side and demand trends  
  • Historic volumes and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • What is the market size of Financial Cards and Payments in Turkey?
  • What are the major operators and issuers in Turkey?
  • How will regulation impact the market?  
  • What is the current state of emerging payment technologies such as mobile commerce?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

Euromonitor’s industry reports, including Financial Cards and Payments in Turkey, originate from our database within our Consumer Finance market share and market size database, Passport, a platform which analyses Consumer Finance in 46 countries and globally.

Sample Analysis

EXECUTIVE SUMMARY

Growth in card usage despite the economic crisis

Thanks to favourable market conditions and banks’ innovation and execution in product design and brand development, Turkey is still considered one of Europe’s leading credit card markets. While effective risk management practices have helped the industry remain strong even in the current slowdown, the Turkish financial cards market is experiencing growth despite the financial crisis. A strong combination of product features, additional benefits that banks provide for their consumers and the convenience of using a credit card have helped the financial cards market overcome the turmoil without being negatively affected, as has been the case for many other industries in Turkey.

Visa remains the leader

Turkey is one of the fastest growing countries in Europe in terms of financial cards and Visa remains the major operator in the industry. The company’s share has increased in 2010 due to the fact that it has focused on the Turkish market, offering new products and new solutions. The company launched 45 different card programmes with 24 different banks in Turkey in the first half of 2010. Visa Turkey is planning to focus on pre-paid cards as well as mobile payment solutions over the forecast period in order to maintain its market share, especially among affluent consumers, and be able to better compete against American Express, which registered significant growth over the review period.

Leader in credit card issuance changes

Yapi ve Kredi Bankasi had been the leader in credit card issuance thanks to its wide network of merchants, strong brand awareness and the additional features it offered its customers. However, in 2009, the company was overtaken by Garanti Bankasi. Garanti’s increase in share can be attributed to its wide range of products, including its new American Express Shop&Miles card, along with strong marketing activities and promotions.

Strong growth in debit cards

Turkish banks have focused on expanding their networks throughout the country, even during the slowdown in the Turkish economy, by opening new branches and ATM points. By extending their networks, the unbanked population in rural areas now have access to ATM points, one of the main drivers of growth in debit cards over the review period. Debit card usage has also been driven by other programmes such as Yapi ve Kredi Bankasi’s new service that sends debit cards to consumer addresses rather than waiting for them to come to the branch and pick them up. In addition, Interbank Card Centre’s strong marketing activities, run under the slogan ‘Debit Card is Money’, are also strengthening debit card usage in Turkey, leading to the significant growth of debit cards compared to credit cards.

Mobile banking will change consumer behaviour

It is now accepted that mobile banking is a reality and will play a significant role in the future. As was the case with ATMs, it is likely that consumer interaction with banks will change as mobile banking usage picks up. Mobile banking will change the competitive environment, with non-banking establishments as well as banks starting to offer financial services. This will mean that consumers will start buying their banking products somewhere else (other than traditional banks), even expecting them to be bundled with other products.

Table of Contents

Table of Contents

Financial Cards and Payments in Turkey - Industry Overview

EXECUTIVE SUMMARY

Growth in card usage despite the economic crisis

Visa remains the leader

Leader in credit card issuance changes

Strong growth in debit cards

Mobile banking will change consumer behaviour

KEY TRENDS AND DEVELOPMENTS

Expansion of banks in rural areas helps drive card growth

Increasing competition in financial cards

Increasing demand for pre-paid cards

Innovation will lead the market

MARKET INDICATORS

MARKET DATA

DEFINITIONS

ATM function

Debit function

Credit function

Commercial credit cards

Charge card function

Commercial charge cards

Open Loop pre-paid function

Closed Loop pre-paid function

Store cards

Pre-paid

Contact Smart Card

Contactless Smart Card

Card Expenditure by Location

Card Expenditure by Sector

Domestic versus Foreign

Value lost to fraud

  • Summary 1 Research Sources

Financial Cards and Payments in Turkey - Company Profiles

Akbank TAS - Financial Cards and Payments - Turkey

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 4 Akbank TAS: Competitive Position 2009

Asya Katilim Bankasi AS - Financial Cards and Payments - Turkey

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 7 Asya Katilim Bankasi AS: Competitive Position 2009

Finansbank AS - Financial Cards and Payments - Turkey

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 10 Finansbank AS: Competitive Position 2009

Garanti Bankasi AS - Financial Cards and Payments - Turkey

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 13 Garanti Bankasi AS: Competitive Position 2009

Yapi ve Kredi Bankasi AS - Financial Cards and Payments - Turkey

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 16 Yapi ve Kredi Bankasi AS: Competitive Position 2009

ATM Transactions in Turkey - Category Analysis

HEADLINES

TRENDS

  • The number of ATM cards in circulation has risen in 2010 following Turkey’s ATM network becoming a shared one from 1 October 2009. Thus, debit card holders are able to withdraw money from their bank accounts via ATM machines from all banks nationwide. Consumers no longer need to carry cash with them as they can now use any ATM machine wherever they are, which was the purpose of the campaign initiated by Interbank Card Centre in Turkey.

COMPETITIVE LANDSCAPE

  • The former Altin Nokta and Ortak Nokta ATM networks are still valid in Turkey but are expected to disappear over the forecast period following the implementation of a shared ATM network in October 2009. Consumers were not encouraged to use Altin Nokta or Ortak Nokta as when a consumer carries out a transaction via another bank’s ATM, the card issuer is charged a commission.

PROSPECTS

  • ATM transaction volumes and value are in direct correlation with cash usage. Hence, the rising share of card usage in consumer payments will adversely impact the volume and value of ATM transactions.

CATEGORY DATA

Charge Card Transactions in Turkey - Category Analysis

HEADLINES

TRENDS

  • Charge cards do not exist in the Turkish market due to the strong position of credit cards.

COMPETITIVE LANDSCAPE

  • It is likely that if charge cards were to be introduced, it would be by Islamic banks whose customers demand interest-free facilities in particular.

PROSPECTS

  • Together with the significant growth rate of credit cards in the market as well as new product and service developments, the share of charge cards if introduced over the forecast period would be very small. However, as new product developments from Islamic banks attract their own consumers and are in high demand, charge cards could be successful thanks to the increasing popularity of Islamic payment solutions among Turkey’s more conservative population.

Credit Card Transactions in Turkey - Category Analysis

HEADLINES

TRENDS

  • Despite the fact that Turkey was significantly hit by the 2008 economic crisis, the credit card segment remained strong. Apart from their main features, credit cards have remained popular thanks to the offer of cashback rewards of up to 20% of purchases, free instalments for up to 12 months on domestic purchases, free access to airport lounges, discounted valet parking and various concierge services. In recent years, Turkey has become one of Europe’s largest credit card markets.

COMPETITIVE LANDSCAPE

  • The largest credit card banks, Garanti Bankasi, Yapi ve Kredi Bankasi, Akbank, Isbank, Finansbank and HSBC, account for more than 70% of the issuing market and achieved their leading positions through the rapid simultaneous development of large merchant networks and a broad cardholder base. Garanti Bankasi gained share from Yapi ve Kredi Bankasi in 2009 to assume the leading position in the category. It is the leader in personal credit cards with a volume share of 18%, closely followed by Yapi ve Kredi Bankasi with just under an 18% share.

PROSPECTS

  • Transaction volume and value are expected to grow at CAGRs of 14% and 16%, respectively, over the forecast period. The difference between growth rates can be explained by the fact that several issuers will offer customers more than one credit card due to the different reward programmes.

CATEGORY DATA

Debit Transactions in Turkey - Category Analysis

HEADLINES

TRENDS

  • Although the number of debit cards in circulation is higher than credit cards in Turkey, consumers still use them as ATM cards and not just for purchasing goods. The Interbank Card Centre (ICC) has run a marketing campaign under the slogan ‘Debit card is cash’ in 2010 in order to educate consumers about the benefits of using debit cards, especially for small purchases. Feedback is expected over the forecast period.

COMPETITIVE LANDSCAPE

  • Turkiye Cumhuriyeti Ziraat Bankasi AS is the leading bank in terms of number of debit cards with a share of 20%, as most government payments (including social security payments) are made through this bank. Turkiye Vakiflar Bankasi TAO also benefits from government payments. While three state-owned banks (TC Ziraat Bankasi, Vakiflar Bankasi and Halk Bankasi) cover almost 40% of the market, the remaining share is split between private banks, of which Turkiye Is Bankasi AS (Isbank) and Akbank TAS account for 13% and 11%, respectively.

PROSPECTS

  • Over the forecast period debit card transaction volume and value are expected to grow by 26% and 30% annually, respectively.

CATEGORY DATA

Pre-Paid Card Transactions in Turkey - Category Analysis

HEADLINES

TRENDS

  • The open loop pre-paid card segment in Turkey comprises employee reward cards, all of which are food cards such as Sodexho, Accor Services, Multinet and other smaller brands like Setcard and Winwin. However, the segment’s leaders in 2010 have had to deal with the fact that they charge high commission of between 7-11%, which has led users to seek out alternative solutions. The Istanbul Chamber of Publicans announced in early 2010 that it is discussing other possible solutions with Halk Bankasi, although no solid conclusion has been reached thus far.

COMPETITIVE LANDSCAPE

  • Sodexho Alliance led open loop pre-paid cards (in terms of card numbers) with a share of 37% in 2009, followed by Multinet with a 32% share and Accor Services with a 20% share. There are also some small players present which hold around a 10% share, such as Winwin and Setcard.

PROSPECTS

  • The number of open loop pre-paid cards is expected to increase over the forecast period but at a slower rate compared to previous years. The main trends within the segment are likely to be banks offering their own employee meal cards and Halk Bankasi’s plan to enter the segment with its new card which can be used both as a credit card and an open loop pre-paid meal card.

CATEGORY DATA

Store Cards in Turkey - Category Analysis

HEADLINES

TRENDS

  • As the credit cards of various banks offer different facilities to their customers, consumers tend not to like store cards which can only be used in one store. Turkish consumers, who often have more than two credit cards on average, are not attracted by store cards. Instead, stores prefer to issue loyalty cards without any payment function.

COMPETITIVE LANDSCAPE

  • Retailers are focusing on cards that offer their customers some benefits but without any payment function included. Cards that offer instant discounts and involve the collection of loyalty points are preferred by both retailers and customers. More stores have launched this type of store card, such as Park Bravo Group which is a leading ready-to-wear brand, as well as D&R (Dogan Muzik Kitap Mag Paz AS), a leading music/book store in Turkey.

PROSPECTS

  • The main obstacle for store cards in Turkey is that credit cards have an extensive merchant network among store chains and standalone stores, which also offer loyalty points. Thus, it is likely that consumers will continue to prefer to use credit cards instead of store cards which are limited to use in only one store.

Segmentation

Segmentation

This market research report includes the following:

  • Financial Cards and Payments
    • Financial Cards in Circulation
      • ATM Function
      • Charge Card Function
        • Commercial Charge Cards
        • Personal Charge Cards
      • Credit Function
        • Commercial Credit Cards
        • Personal Credit Cards
      • Debit Function
      • Pre-Paid Function
        • Closed Loop Pre-Paid Function
        • Open Loop Pre-Paid Function
      • Store Cards
    • Transactions
      • Total Cards Transactions
        • ATM Transactions
        • Card Payment Transactions
          • Charge Card Transactions
            • Commercial Charge Card Transactions
            • Personal Charge Card Transactions
          • Credit Card Transactions
            • Commercial Credit Card Transactions
            • Personal Credit Card Transactions
          • Debit Transactions
          • Pre-Paid Transactions
            • Closed Loop Pre-Paid Card Transactions
            • Open Loop Pre-Paid Card Transactions
          • Store Card Transactions
      • Consumer Payment Transactions
        • Card Payment Transactions (Excl Commercial)
        • Electronic Direct/ACH Transactions
        • Paper Payment Transactions
          • Cash Transactions
          • Other Paper Payment Types

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market Size
  • Market Share
  • Analysis by Type
  • Card expenditure by location
  • Card expenditure by sector
  • Domestic versus foreign spend

Market size details:

  • Retail Value retail selling price % growth
  • Retail Value retail selling price local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price real (constant 2008) Prices % growth
  • Retail Value retail selling price real (constant 2008) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price real (constant 2008) Prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Number of Cards
  • Number of Cards % growth
  • Number of Cards per capita
  • Number of Accounts
  • Number of Accounts % growth
  • Number of Accounts per capita
  • Transactions
  • Transactions % growth
  • Transactions per capita
  • Retail Value retail selling price Nominal (Current) Prices % growth
  • Retail Value retail selling price Nominal (Current) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price Nominal (Current) Prices per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

my pages

Want to find out more about this report?

RELATED

Consumer Lifestyle

Country Report

Country Report

Future Demographic