You are here: HomeSolutionsCountries and Consumers
print my pages

Strategy Briefing

Power to the Consumer: How Web Technology Is Influencing Behaviour

Feb 2009

Price: $2,600

About this Report

About this Report

The consumers are taking over the asylum! Is democratic marketing going to increasingly be the way that customer education needs are met? Online price comparisons, coolhunting, and blogs may be leading to marketing anarchy, but what does the change in consumer behaviour mean for operators? Shopping trends and lobbying and the industry response … all these are considered in this global report.

What this report includes

  • Top-level strategic analysis of how major consumer trends will influence global markets
  • Consumer insight
  • Impact across all relevant consumer markets
  • Unique graphics and case studies
  • Key market snapshots
  • Accompanying presentation to synthesise main findings
     

Why buy this report

  • Identify factors driving change now and in the future
  • Understand motivation
  • Forward-looking outlook
  • Briefings and presentation should provoke lively discussion at senior level
  • Take a step back from micro trends
  • Get up to date estimates and comment

Delivery format

PDF/Word
Downloadable from MyPages

Table of Contents

Table of Contents

EXECUTIVE SUMMARY

Key Drivers

  • Chart 1 Top 10 Countries by Number of Internet Users 2007

Web Trends

  • Chart 2 Web 2.0 Applications and Features 2008

Internet Retailing Trends

  • Chart 3 Top 10 Internet Retailing Sectors by Sales 2008

Outlook

  • Summary 1 Opportunities for Consumers and Companies

INTRODUCTION

  • Summary 2 Web 2.0 Terms and Definitions

DRIVERS

Impact of Credit Crunch

Economic situation

  • Table 1 Real GDP Growth in Selected Markets 2003-2008

Retail Sales

  • Table 2 Total Retail Sales and Growth by Market 2003/2008

Internet Usage

  • Table 3 Number of Internet Users by Country 2002/2007

The Development of Web 2.0

Allowing users to generate content

Chinese have embraced Web 2.0 technology

Social commerce

  • Summary 3 Features of Web 2.0

Mobile Phone Penetration

Internet on the move

A must-have for teens

  • Table 4 Mobile Telephone Subscribers by Country 2002/2007

Trends Towards Cocooning

Mobile cocooning

WEB TRENDS

Electronic Messaging

Search Engines

Searchers by region

  • Table 5 Internet Searchers by Region, August 2007

Search subjects

Leading search engines

  • Table 6 Most Popular Search Engines, August 2007

The move towards data-mining

Blogging

Lines blurring between blog and social media

  • Table 7 Most Trusted Advertising Method

Types of blog

  • Summary 4 Top 10 Blogs of 2007

Blogger characteristics

  • Table 8 Characteristics of Bloggers by Region 2008
  • Table 9 Bloggers by Type 2008

Size of the blogging market

Twittering

Podcasting and video sharing

On-line Communities

A diverse concept

Review forums

Collaborative works

Social networking communities

  • Table 10 Worldwide User Numbers for Social Networking Websites
  • Table 11 World Region Profiles for Leading Social Network Sites 2007

On-line Entertainment

Downloading music and films

  • Table 12 Number of Cinema Trips Per Capita in Selected Markets 2002/2007

Gaming

ON-LINE SHOPPING TRENDS

Market Trends

By sector

  • Table 13 Internet Shopping Sales by Sector 2003/2008

By country

  • Table 14 Internet Shopping Sales in Selected Markets 2003/2008
  • Table 15 Internet Shopping as a % Total Retail Sales by Market 2003/2008

E-commerce 2.0

Lines blurring between shopping and social networking

Advances in payment systems

Targeting the “unbanked” segment

M-Commerce

Anytime, anywhere

Comparison Shopping Sites

How they work

History

How they make money

  • Summary 5 International Price Comparison Websites 2008

E-Travel

Overview

Market size

  • Table 16 Travel Retail On-line Sales 2002/2007

ON-LINE LOBBYING

Pressure to improve CSR

Boycotting

INDUSTRY RESPONSE

Interactive Advertising

Advertising shifts from off-line to on-line

Swiffer achieves fame on YouTube

Dove gets women to create advertisements

Baskin-Robbins targets moms

Hallmark creates design opportunities

Viral Marketing

The value of WOM

Web 2.0 facilitates I-WOM

How do viral campaigns work?

Targeting kids and parents

Use of Social Networking Sites

Group force

Companies still steering clear for the most part

Users’ lists give insight into consumer preferences

Young people targeted on YouTube

Blogging

Using blogs to boost corporate image

Coca-Cola remains vigilant

Wal-Mart collaborates with bloggers

Employing personal bloggers

Measuring web chat

Mobile Marketing

CSR

Companies under scrutiny

Disclosure is key

Retailers join the fray

Carbon offsetting

Greenwashing

Buying into the green movement

FUTURE OUTLOOK

Trends to Watch

Economies to remain depressed in short term

Consumers will become more cocooned than ever

From Web 2.0 to Web 3.0

  • Chart 4 The Three Phases of the Web

Blogging will reach the masses

All set to twitter

Companies to become open to dialogue

More interaction with consumers

Growing sophistication of mobile phone technology

Forecasts

Internet users

  • Table 17 Forecast Number of Internet Users by Country 2007/2012

Internet retailing

  • Table 18 Forecast On-line Shopping Sales in Selected Markets 2008/2013

my pages

Want to find out more about this report?