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Country Report

Retailing in Belgium

Jun 2012

Price: US$1,900

About this Report

EXECUTIVE SUMMARY

Retailing on the rebound thanks to a better economic climate

The Belgian economy regained a degree of dynamism in 2011. In spite of high inflation and the new risk of the debt crisis, GDP growth was still above average and the Belgian unemployment rate remained one of the lowest in Europe. Despite ongoing political differences between the two main communities in the country and fluctuating consumer confidence, this benefited retailing, which registered above-average current value growth in 2011. Many chains learned lessons from the recession and tried to renew their formulas and strategies. Nonetheless, not all categories benefited from the improved economy. Grocery retailers experienced mixed results while direct selling was also quite sluggish.

Internet retailing forges ahead

After emerging over a long period, internet retailing became a fully-fledged channel. Various positive factors underpinned its dynamism. The percentage of connected homes increased further in 2011 and the consumer base widened, despite Belgian consumers’ concerns about the confidentiality and security of online payments. Companies such as H&M’s Zara created their own online stores, which confirmed the attractiveness of internet retailing in Belgium in 2011. Experts observed growing professionalism among internet retailers, with many players improving their offer and the management of their stock. Other categories such as homeshopping suffered from cannibalisation but internet retailers developed synergies with store based retailers, for instance in apparel.

Non-grocery retailing performs better than grocery retailing

Despite positive value growth in 2011, grocery retailers’ profitability declined and growth in volume sales slowed, particularly in non-food. Supermarkets still led the pack while convenience stores’ proximity and convenience increasingly appealed to urban consumers. However, discounters benefited from the financial crisis in 2009-2010, to then record disappointing results in 2011. Hypermarkets enjoyed a temporary reprieve nonetheless this was considered fragile by local experts. Meanwhile, non-grocery retailers enjoyed a better fate, notably electronics and appliance and apparel specialist retailers in 2011. The performance of the former coincided with the recovery of economy while the latter enjoyed the explosion of sales of tablets and smartphones.

Competitive environment remains fragmented

The overall competitive environment remained fragmented in 2011, having long been in the hands of independent retailers or small local chains. Chained outlets maintained a relatively modest presence in Belgium. The top five NBOs accounted for a quarter of overall store-based retailing value sales in 2011, with all other players holding individual value shares of 1% or less. Local retailers such as Etn Franz Colruyt and Delhaize Group often outperformed foreign operators such as Carrefour, which faced growing difficulties operating in Belgium, particularly in hypermarkets. Both enjoyed an impressive progression of their private label offering while non-grocery chains focusing strongly or even exclusively on private label such as Zara, H&M and Decathlon recorded above-average growth in 2011.

Uncertain outlook for retailing

The scope for growth in retailing could be less positive in the short term than in 2011. Of course, the industry should still benefit from a favourable economy, thanks to a low unemployment rate and the dynamism of internet retailing that still have plenty of room for growth. However, retailing faces a number of potential threats – a decline in consumer confidence if economic conditions deteriorate, a new price war between mainstream grocery retailers (mainly if Ahold enters the country on a large scale), the subsequent fall of profitability and the effect of future legislation on the retailing environment.


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Overview

Discover the latest market trends and uncover sources of future market growth for the Retailing industry in Belgium with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Retailing industry in Belgium, our research will save you time and money while empowering you to make informed, profitable decisions.

When you purchase this report, you also get the data and the content from these category reports in Belgium for free:

The Retailing in Belgium market research report includes:

  • Analysis of key supply-side and demand trends
  • Detailed segmentation of international and local products
  • Historic number of stores, selling space and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • How big is the grocery/non-grocery/non-store channel in Belgium?
  • Who are the leading retailers in Belgium?
  • How is retailing performing in Belgium?
  • What is the retailing environment like in Belgium?
  • Which channels are winning or losing in the fight for consumers’ money?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

This industry report originates from Passport, our Retailing market research database.

Table of Contents

Table of Contents

Retailing in Belgium - Industry Overview

EXECUTIVE SUMMARY

Retailing on the rebound thanks to a better economic climate

Internet retailing forges ahead

Non-grocery retailing performs better than grocery retailing

Competitive environment remains fragmented

Uncertain outlook for retailing

KEY TRENDS AND DEVELOPMENTS

Despite the lack of government, economic recovery helps retailing sales

Consumers increasingly look for bargains online

Recent legislation continues to affect independent retailers

Private label shakes retailing

Selling space standards to become better adapted

Belgians continue to spend more time at home

MARKET INDICATORS

  • Table 1 Employment in Retailing 2006-2011

MARKET DATA

  • Table 2 Sales in Retailing by Category: Value 2006-2011
  • Table 3 Sales in Retailing by Category: % Value Growth 2006-2011
  • Table 4 Sales in Retailing by Grocery vs Non-Grocery 2006-2011
  • Table 5 Sales in Store-Based Retailing by Category: Value 2006-2011
  • Table 6 Sales in Store-Based Retailing by Category: % Value Growth 2006-2011
  • Table 7 Sales in Non-Grocery Retailers by Category: Value 2006-2011
  • Table 8 Sales in Non-Grocery Retailers by Category: % Value Growth 2006-2011
  • Table 9 Sales in Non-store Retailing by Category: Value 2006-2011
  • Table 10 Sales in Non-store Retailing by Category: % Value Growth 2006-2011
  • Table 11 Retailing Company Shares: % Value 2007-2011
  • Table 12 Retailing Brand Shares: % Value 2008-2011
  • Table 13 Store-Based Retailing Company Shares: % Value 2007-2011
  • Table 14 Store-Based Retailing Brand Shares: % Value 2008-2011
  • Table 15 Non-Grocery Retailers Company Shares: % Value 2007-2011
  • Table 16 Non-Grocery Retailers Brand Shares: % Value 2008-2011
  • Table 17 Non-store Retailing Company Shares: % Value 2007-2011
  • Table 18 Non-store Retailing Brand Shares: % Value 2008-2011
  • Table 19 Forecast Sales in Retailing by Category: Value 2011-2016
  • Table 20 Forecast Sales in Retailing by Category: % Value Growth 2011-2016
  • Table 21 Forecast Sales in Store-Based Retailing by Category: Value 2011-2016
  • Table 22 Forecast Sales in Store-Based Retailing by Category: % Value Growth 2011-2016
  • Table 23 Forecast Sales in Non-Grocery Retailers by Category: Value 2011-2016
  • Table 24 Forecast Sales in Non-Grocery Retailers by Category: % Value Growth 2011-2016
  • Table 25 Forecast Sales in Non-store Retailing by Category: Value 2011-2016
  • Table 26 Forecast Sales in Non-store Retailing by Category: % Value Growth 2011-2016

APPENDIX

Operating environment

Cash and carry

  • Table 27 Cash and Carry: Sales by National Brand Owner: Sales Value 2008-2010
  • Table 28 Cash and Carry: Number of Outlets by National Brand Owner: 2009-2011

DEFINITIONS

SOURCES

  • Summary 1 Research Sources

Retailing in Belgium - Company Profiles

Aldi Group in Retailing (Belgium)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 4 Aldi Group: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 5 Aldi Group: Competitive Position 2011

Blokker Nederland BV in Retailing (Belgium)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 8 Blokker Nederland NV: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 9 Blokker Nederland NV: Competitive Position 2011

Carrefour Belgium SA/NV in Retailing (Belgium)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 12 Carrefour Belgium SA/NV: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 13 Carrefour Belgium SA/NV: Competitive Position 2011

Delhaize Group SA in Retailing (Belgium)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 16 Delhaize Group SA: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 17 Delhaize Group NV: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 18 Delhaize Group NV: Competitive Position 2011

Etn Franz Colruyt NV in Retailing (Belgium)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 21 Etn Franz Colruyt NV: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 22 Etn Franz Colruyt NV: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 23 Etn Franz Colruyt NV: Competitive Position 2011

Hutchison Whampoa Ltd in Retailing (Belgium)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 26 Hutchison Whampoa Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 27 Hutchison Whampoa Ltd: Competitive Position 2011 (GBO Level)

IKEA Belgium NV in Retailing (Belgium)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 30 IKEA Belgium NV: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 31 IKEA Belgium NV: Competitive Position 2011 (GBO Level)

ITM Belgium SA in Retailing (Belgium)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 34 ITM Belgium SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 35 ITM Belgium SA: Competitive Position 2011

Lidl België GmbH & Co KG in Retailing (Belgium)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 38 Lidl België GmbH & Co KG: Competitive Position 2011 (GBO Level)

Louis Delhaize SA in Retailing (Belgium)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 41 Louis Delhaize SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 42 Louis Delhaize SA: Competitive Position 2011 (GBO)

Maxeda BV in Retailing (Belgium)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 45 MAXEDA BV: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 46 Maxeda BV: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 47 Maxeda BV: Competitive Position 2011

Metro Group in Retailing (Belgium)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 50 Metro Group: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 51 Metro Group: Competitive Position 2011 (GBO Level)

PPR SA in Retailing (Belgium)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 54 PPR SA: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 55 PPR SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 56 PPR SA: Competitive Position 2011 (GBO Level)

Apparel Specialist Retailers in Belgium - Category Analysis

HEADLINES

TRENDS

  • Apparel companies increased their online presence. In the whole market, more and more companies began to launch their own online stores, as internet retailing became promising and powerful in Belgium. In addition to their physical outlets, marketers reported that internet retailing would soon be the only way to maintain sales growth, particularly for apparel specialist retailers. New “brick and click” players such as H&M and Zara benefited from strong customer bases, and found a place in this category. This surge of clothing and footwear specialists into internet retailing built synergies with apparel but also resulted in new price wars due to the competitiveness of internet retailing.

CHANNEL FORMATS

  • Chart 1 Apparel Specialist Retailers: JBC
  • Chart 2 Apparel Specialist Retailers: Zeeman

CHANNEL DATA

  • Table 29 Apparel Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 30 Apparel Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 31 Apparel Specialist Retailers Company Shares by Value 2007-2011
  • Table 32 Apparel Specialist Retailers Brand Shares by Value 2008-2011
  • Table 33 Apparel Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 34 Apparel Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 35 Apparel Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 36 Apparel Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Direct Selling in Belgium - Category Analysis

HEADLINES

TRENDS

  • Direct selling experienced its first slowdown for many years because of a lack of recruitment. First, many Belgian consumers focused on basic low-price products and avoided superfluous items. Then, the falling unemployment rate – under 8% in 2011 – made finding a job easier and encouraged people working in direct selling to seek alternative, more stable employment. As a result, players in the category found it difficult to find replacements. The lack of salespeople limits direct sellers’ potential customer bases and volume sales.

COMPETITIVE LANDSCAPE

  • Tupperware remained the leading player in 2011, with a 17% value share – up slightly on the previous year. The company took advantage of the boom in home parties by offering new products to attract new and retain existing customers. Victoria also posted a strong performance in 2011. Other players such as AMC Belgium and Nu Skin Enterprises remained active but did not always manage to increase their market shares. For example, Nu Skin Enterprises, which sells cosmetics, was still one of the most important players in the category but did not increase its value share in 2011.

PROSPECTS

  • The lack of recruitment will continue to affect direct selling throughout the forecast period, with volume sales expected to decline. As a result, some underperforming categories such as media products could progressively disappear.

CHANNEL INDICATORS

  • Table 37 Direct Selling Agents 2009-2011

CHANNEL DATA

  • Table 38 Direct Selling by Category: Value 2006-2011
  • Table 39 Direct Selling by Category: % Value Growth 2006-2011
  • Table 40 Direct Selling Company Shares by Value 2007-2011
  • Table 41 Direct Selling Brand Shares by Value 2008-2011
  • Table 42 Direct Selling Forecasts by Category: Value 2011-2016
  • Table 43 Direct Selling Forecasts by Category: % Value Growth 2011-2016

DIY, Home Improvement and Garden Centres in Belgium - Category Analysis

HEADLINES

TRENDS

  • Do-it-yourself activities regained dynamism in Belgium in 2011 and the category increased by 3% in current value terms to €3.2 billion. As the economy began to show signs of recovery, Belgians increased their DIY and gardening budgets. Nonetheless, there are many differences between Walloon and Flemish gardening preferences and players in the category tailor their strategies to meet local demand.

CHANNEL FORMATS

  • Chart 3 DIY, Home Improvement and Garden Centres: Brico
  • Chart 4 DIY, Home Improvement and Garden Centres: Brico Plan It

CHANNEL DATA

  • Table 44 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space 2006-2011
  • Table 45 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 46 DIY, Home Improvement and Garden Centres Company Shares by Value 2007-2011
  • Table 47 DIY, Home Improvement and Garden Centres Brand Shares by Value 2008-2011
  • Table 48 DIY, Home Improvement and Garden Centres Brand Shares by Outlets 2008-2011
  • Table 49 DIY, Home Improvement and Garden Centres Brand Shares by Selling Space 2008-2011
  • Table 50 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 51 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Electronics and Appliance Specialist Retailers in Belgium - Category Analysis

HEADLINES

TRENDS

  • Players in the category were particularly innovative and dynamic in 2011 and value sales increased by 9% in current terms. The main players fed the competition by launching new products and concepts throughout the year. For example, sales of tablets and smartphones boomed, and electronics and appliance specialist retailers in Belgium took advantage of this to boost their sales. In addition, the dynamism of internet retailing encouraged Belgian consumers to equip themselves with computers or smartphones, which also catalysed the success of the category in 2011.

CHANNEL FORMATS

  • Chart 5 Electronics and Appliance Specialist Retailers: Eldi
  • Chart 6 Electronics and Appliance Specialist Retailers: Mediamarkt
  • Chart 7 Electronics and Appliance Specialist Retailers: Photo hall

CHANNEL DATA

  • Table 52 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 53 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 54 Electronics and Appliance Specialist Retailers Company Shares by Value 2007-2011
  • Table 55 Electronics and Appliance Specialist Retailers Brand Shares by Value 2008-2011
  • Table 56 Electronics and Appliance Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 57 Electronics and Appliance Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 58 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 59 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Furniture and Furnishings Stores in Belgium - Category Analysis

HEADLINES

TRENDS

  • The financial crisis caused consumers to cut expenditure on furniture products. According to Fedustria, the local trade association for furnishing and furniture, products such as mattresses, bed bases or professional desks were particularly affected. Nonetheless, kitchen, bedrooms and lounge furniture products were clearly more dynamic in 2011. Marketers also observed a decline in the sales of small decorative items while more sustainable products performed better.

CHANNEL DATA

  • Table 60 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space 2006-2011
  • Table 61 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 62 Furniture and Furnishings Stores Company Shares by Value 2007-2011
  • Table 63 Furniture and Furnishings Stores Brand Shares by Value 2008-2011
  • Table 64 Furniture and Furnishings Stores Brand Shares by Outlets 2008-2011
  • Table 65 Furniture and Furnishings Stores Brand Shares by Selling Space 2008-2011
  • Table 66 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 67 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Grocery Retailers in Belgium - Category Analysis

HEADLINES

TRENDS

  • According to market experts, Belgian consumers go directly to essentials when shopping for grocery items. A few years ago, more than half of the trolley contained impulse buys. Two years after the peak of the financial crisis consumers remained focused on essentials – despite signs of economic recovery and a fall in unemployment. In 2011, consumers preferred to avoid “extras” and buy less to buy better. This is forcing companies to focus more than ever on price, without forgetting the quality. That is maybe the reason why volume sales in grocery retailers levelled off 2011 according to grocery retailing experts, which contrasts with the slight increases of previous years. As a result, grocery retailers posted modest growth of 2% in current value terms to €36.2 billion in 2011.

TRADITIONAL VS MODERN

COMPETITIVE LANDSCAPE

  • In 2011, the competitive landscape in grocery retailers was concentrated. The top five players in modern grocery retailers – Etn Franz Colruyt, Delhaize Group, Carrefour, Aldi and Lidl – accounted for 74% of value sales in 2011. The (same) top five players in grocery retailers accounted for 50% of value sales in 2011.

PROSPECTS

  • Despite the announcement in 2010, Ahold was still not present in Belgium in 2011 but may enter the market in 2012. The entry of Ahold, which achieved 60% of its turnover in the US in 2010, will shake up the local competitive environment and may trigger a price war with Colruyt and Aldi. Ahold is already familiar to Belgian consumers for its low prices – many consumers cross the border with the Netherlands to shop at the chain’s outlets. Ahold faces strong competition from Colruyt and Delhaize; the former has plans to open a further 70 supermarkets while the latter will open other Red Market outlets.

CHANNEL FORMATS

  • Chart 8 Modern Grocery Retailers: Aldi
  • Chart 9 Modern Grocery Retailers: Carrefour
  • Chart 10 Traditional Grocery Retailers: O’Cool
  • Chart 11 Modern Grocery Retailers: Colruyt

CHANNEL DATA

  • Table 68 Sales in Grocery Retailers by Category: Value 2006-2011
  • Table 69 Sales in Grocery Retailers by Category: % Value Growth 2006-2011
  • Table 70 Grocery Retailers Company Shares: % Value 2007-2011
  • Table 71 Grocery Retailers Brand Shares: % Value 2008-2011
  • Table 72 Forecast Sales in Grocery Retailers by Category: Value 2011-2016
  • Table 73 Forecast Sales in Grocery Retailers by Category: % Value Growth 2011-2016

Health and Beauty Specialist Retailers in Belgium - Category Analysis

HEADLINES

TRENDS

  • The key trend in 2011 was the reinforcement of competition between the main players. As consumers are looking for more naturalness and healthy products, companies progressively renew their ranges or store concepts in order to gain market share. Nonetheless, premium cosmetics in independent beauty specialists suffered from competition from well-known brands available in supermarkets, and more particularly the aggressiveness of Kruidvat in parapharmacies/drugstores.

COMPETITIVE LANDSCAPE

  • AS Watson was the leading player with a 6% share of value sales in 2011. Multipharma ranked second but its value share declined in 2011.

PROSPECTS

  • Health and beauty retailing is expected to increase by 4.8% in constant value terms over the forecast period compared with 4.4% in constant value terms over the review period. Industrial experts expected impressive results for 2011 but the reality was different. New consumption habits may reinvigorate the market. With Belgian consumers increasingly looking for healthy and natural products at the best price, companies are expected to renew their ranges and focus on price more than during the review period. Other than Yves Rocher, Belgian and Dutch players are outperforming international retailers.

CHANNEL FORMATS

  • Chart 12 Health and Beauty Specialist Retailers: Planet Parfum
  • Chart 13 Health and Beauty Specialist Retailers: Yves Rocher

CHANNEL DATA

  • Table 74 Health and Beauty Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 75 Health and Beauty Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 76 Health and Beauty Retailers Company Shares by Value 2007-2011
  • Table 77 Health and Beauty Retailers Brand Shares by Value 2008-2011
  • Table 78 Health and Beauty Retailers Brand Shares by Outlets 2008-2011
  • Table 79 Health and Beauty Retailers Brand Shares by Selling Space 2008-2011
  • Table 80 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 81 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Homeshopping in Belgium - Category Analysis

HEADLINES

TRENDS

  • In 2011, most players in homeshopping focused on gradual conversion from traditional homeshopping to internet retailing. While some companies converted only 50% of their operations to internet retailing and kept their catalogue businesses, others converted completely and left the homeshopping category. As a result, this progressive transformation should not be interpreted as an outflow of capital or even an escape before the boat sinks. Companies understood that homeshopping was no longer enough to sustain their activities and moved into other channels as part of their multi-channel distribution and multimedia promotional strategies to retain their loyal customer bases.

COMPETITIVE LANDSCAPE

  • Otto was the leading player through its 3 Suisses brand, which accounted for 19% of current value sales in a relatively concentrated competitive environment in 2011. Redcats’s La Redoute ranked second with 12%. Homeshopping remained an oligopoly in 2011. Both 3 Suisses and La Redoute progressively converted into internet retailers without leaving homeshopping. They retained their seasonal catalogues but the contribution of internet sales to total turnover increased significantly. They retained the loyalty of their customer bases, and also drew prospective customers’ attention to their online stores. Despite a sharp decrease in value terms, the two companies managed to keep their leading positions in a declining category.

PROSPECTS

  • Most operators in homeshopping are expected to concentrate on internet retailing over the forecast period, at the expense of homeshopping. Only the main players will remain active in homeshopping. Brands repeated in 2011 that the catalogue was crucial for them, and the only way to survive was to expand it and add to the online offer the widest range possible. They deem they will probably keep 20% to 50% of their activity based on homeshopping, and reorganise their core business around internet retailing. Small and medium-sized players found it difficult to survive during the review period due to price pressures. As a result, many are expected to disappear or become internet retailers.

CHANNEL DATA

  • Table 82 Homeshopping by Category: Value 2006-2011
  • Table 83 Homeshopping by Category: % Value Growth 2006-2011
  • Table 84 Homeshopping Company Shares by Value 2007-2011
  • Table 85 Homeshopping Brand Shares by Value 2008-2011
  • Table 86 Homeshopping Forecasts by Category: Value 2011-2016
  • Table 87 Homeshopping Forecasts by Category: % Value Growth 2011-2016

Internet Retailing in Belgium - Category Analysis

HEADLINES

TRENDS

  • Internet retailing experienced an accrual of positive trends and events in 2011. First, the category widened its consumer base within women and older consumers and its level of sales progressively came closer to the average per capita of its European neighbours. Then, internet retailers increased significantly their presence and managed to structure themselves and offer a better quality of service. Nonetheless, the level of confidentiality and security remained two of the most important concerns of Belgian customers, who kept looking for more protection concerning their internet purchases in 2011.

COMPETITIVE LANDSCAPE

  • After only three years in Belgium, Amazon moved to second place in internet retailing in 2011. In a highly fragmented category, the US player held a 4% share in value terms in 2011, and overtook Delhaize Group and Redcats. Up 28% on the previous year, Amazon.com registered the strongest value growth within internet retailing in 2011. Even if the company still does not have a specific website for Belgium, the consumer can benefit from free delivery in two or three days through the French website, with few conditions. In addition, Amazon’s prices for books were lower than those of most book specialists in Belgium in 2011.

PROSPECTS

  • Internet retailing is predicted to increase significantly over the forecast period. In a survey, 40% of the Belgian population stated that internet retailing is encouraging them to buy more online. Internet retailing is not expected to reach maturity in the short term and is set to deliver strong growth throughout the forecast period. At the end of the review period the channel remained underdeveloped in Belgium. As a result, there is much room for growth. The main players should take advantage of these opportunities to innovate and foster competition. However, the performance of internet retailing will have a negative impact on weaker categories such as homeshopping. The category, which declined by 7% in current value terms in 2011, is expected to decline by 28% in constant value terms over the forecast period.

CHANNEL DATA

  • Table 88 Internet Retailing by Category: Value 2006-2011
  • Table 89 Internet Retailing by Category: % Value Growth 2006-2011
  • Table 90 Internet Retailing Company Shares by Value 2007-2011
  • Table 91 Internet Retailing Brand Shares by Value 2008-2011
  • Table 92 Internet Retailing Forecasts by Category: Value 2011-2016
  • Table 93 Internet Retailing Forecasts by Category: % Value Growth 2011-2016

Leisure and Personal Goods Specialist Retailers in Belgium - Category Analysis

HEADLINES

TRENDS

  • The most important theme in leisure and personal goods specialist retailers was growing competition from other categories and channels. For example, booksellers and newsagents were highly affected by the progressive diversification of supermarkets, which added these products to their ranges. In addition, internet retailers cannibalised media products stores, which were already suffering from illegal downloading during the review period.

CHANNEL FORMATS

  • Chart 14 Leisure and Personal Goods Specialist Retailers: Primo
  • Chart 15 Leisure and Personal Goods Specialist Retailers: Tom&Co

CHANNEL DATA

  • Table 94 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 95 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 96 Leisure and Personal Goods Specialist Retailers Company Shares by Value 2007-2011
  • Table 97 Leisure and Personal Goods Specialist Retailers Brand Shares by Value 2008-2011
  • Table 98 Leisure and Personal Goods Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 99 Leisure and Personal Goods Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 100 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 101 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Mixed Retailers in Belgium - Category Analysis

HEADLINES

TRENDS

  • Despite mixed results within the category, mixed retailers performed dynamically in 2011. Emma Stores opened new outlets and more than ever banked on design with accessible prices. Following a premiumisation strategy, Galeria Inno continued to remodel its stores and integrate further upmarket brands – Kenzo, Givenchy, Armani, Zegna and Façonnable.

COMPETITIVE LANDSCAPE

  • Blokker Nederland and Metro Group remained the leading players in a relatively concentrated competitive landscape. Blokker Nederland remained the leading player with 27% in current value terms in 2011, down two percentage points on the previous year – the category’s biggest decrease.

PROSPECTS

  • The scope for development in mixed retailers is uncertain due to anticipated mixed results. On the one hand, in spite of saturation in terms of selling space, the category should benefit from some outlet openings. The fact that some chains such as Galeria Inno (Metro Group) progressed in early 2011 and that Hema planned to open new outlets is promising. On the other hand, the difficulties of Blokker and particularly CASA are expected to hamper the category’s potential.

CHANNEL FORMATS

  • Chart 16 Mixed Retailers: Blokker
  • Chart 17 Mixed Retailers: CASA
  • Chart 18 Mixed Retailers: Hema

CHANNEL DATA

  • Table 102 Mixed Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 103 Mixed Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 104 Mixed Retailers Company Shares by Value 2007-2011
  • Table 105 Mixed Retailers Brand Shares by Value 2008-2011
  • Table 106 Mixed Retailers Brand Shares by Outlets 2008-2011
  • Table 107 Mixed Retailers Brand Shares by Selling Space 2008-2011
  • Table 108 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 109 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Vending in Belgium - Category Analysis

HEADLINES

TRENDS

  • There were more bankruptcies in vending in 2011. The price war in sales and rental of vending machines that some experts predicted last year occurred in 2011, which put pressure on small and medium-sized players. The largest players such as Coca Cola applied particularly low prices in order to target numerous locations and maintain sales. In addition, a survey led by the European Vending Alliance showed that players no longer practice “site hunting” but instead prefer to capture the best sites from other players by acquiring their intermediaries/operators.

COMPETITIVE LANDSCAPE

  • Despite the presence of dozens of small and medium-sized companies, vending was the least fragmented channel in non-store retailing. Many small and medium-sized operators sold their businesses because of administrative, legislative and financial hurdles. Most mainstream players in vending are international and rarely Belgian. In the vending channel, there are machine importers and product providers. Sometimes, a vending player can mix these two activities. Whatever they are, vending players distribute their products and/or machines to full-service operators or for-rent operators.

PROSPECTS

  • According to industry sources, the vending industry still had important assets, ie quality products at an excellent price, which could help the category resist economic and financial pressures. Mainstream players should become increasingly efficient in terms of location and geographic coverage, merchandising and tailoring the range of products offered. They will also attempt to trigger more impulse purchases by launching more convenient and technologically advanced machines. However, most marketers are not particularly confident about the potential of vending in the short term. Sales in the channel could bear the brunt of a price war between vending operators in the area of sales of vending machines. While the main players may cut prices in order to find more locations for machines, companies with smaller budgets may be forced out of the market.

CHANNEL FORMATS

  • Chart 19 Vending: Speedy’s

CHANNEL INDICATORS

  • Table 110 Vending Machines 2009-2011

CHANNEL DATA

  • Table 111 Vending by Category: Value 2006-2011
  • Table 112 Vending by Category: % Value Growth 2006-2011
  • Table 113 Vending Company Shares by Value 2007-2011
  • Table 114 Vending Brand Shares by Value 2008-2011
  • Table 115 Vending Forecasts by Category: Value 2011-2016
  • Table 116 Vending Forecasts by Category: % Value Growth 2011-2016

Segmentation

Segmentation

This market research report includes the following:

  • Retailing
    • Store-based Retailing
      • Grocery Retailers
        • Modern Grocery Retailers
          • Convenience Stores
          • Discounters
          • Forecourt Retailers
            • Chained Forecourt Retailers
            • Independent Forecourt Retailers
          • Hypermarkets
          • Supermarkets
        • Traditional Grocery Retailers
          • Food/Drink/Tobacco Specialists
          • Independent Small Grocers
          • Other Grocery Retailers
      • Non-Grocery Retailers
        • Apparel Specialist Retailers
        • Electronics and Appliance Specialist Retailers
        • Health and Beauty Specialist Retailers
          • Beauty Specialist Retailers
          • Chemists/Pharmacies
          • Parapharmacies/Drugstores
          • Other Healthcare Specialist Retailers
        • Home and Garden Specialist Retailers
          • DIY, Home Improvement and Garden Centres
          • Furniture and Furnishings Stores
        • Leisure and Personal Goods Specialist Retailers
          • Jewellers
          • Media Products Stores
          • Pet Shops and Superstores
          • Sports Goods Stores
          • Stationers/Office Supply Stores
          • Traditional Toys and Games Stores
          • Other Leisure and Personal Goods Specialist Retailers
        • Mixed Retailers
          • Department Stores
          • Mass Merchandisers
          • Variety Stores
          • Warehouse Clubs
        • Other Non-Grocery Retailers
    • Non-Store Retailing
      • Direct Selling
        • Beauty and Personal Care Direct Selling
        • Apparel Direct Selling
        • Consumer Electronics and Video Games Hardware Direct Selling
        • Consumer Healthcare Direct Selling
        • DIY and Gardening Direct Selling
        • Consumer Appliances Direct Selling
        • Home Care Direct Selling
        • Housewares and Home Furnishings Direct Selling
        • Media Products Direct Selling
        • Food and Drink Direct Selling
        • Toys and Games Direct Selling
        • Other Direct Selling
      • Homeshopping
        • Beauty and Personal Care Homeshopping
        • Apparel Homeshopping
        • Consumer Electronics and Video Games Hardware Homeshopping
        • Consumer Healthcare Homeshopping
        • DIY and Gardening Homeshopping
        • Consumer Appliances Homeshopping
        • Home Care Homeshopping
        • Housewares and Home Furnishings Homeshopping
        • Media Products Homeshopping
        • Food and Drink Homeshopping
        • Toys and Games Homeshopping
        • Other Homeshopping
      • Internet Retailing
        • Beauty and Personal Care Internet Retailing
        • Apparel Internet Retailing
        • Consumer Electronics and Video Games Hardware Internet Retailing
        • Consumer Healthcare Internet Retailing
        • DIY and Gardening Internet Retailing
        • Consumer Appliances Internet Retailing
        • Home Care Internet Retailing
        • Housewares and Home Furnishings Internet Retailing
        • Media Products Internet Retailing
        • Food and Drink Internet Retailing
        • Toys and Games Internet Retailing
        • Other Internet Retailing
      • Vending
        • Packaged Drinks Vending
        • Packaged Foods Vending
        • Personal Hygiene Products Vending
        • Tobacco Products Vending
        • Unpackaged Drinks Vending
        • Toys and Games Vending
        • Other Products Vending

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market sizes
  • Company shares
  • Brand shares
  • Employment
  • Grocery vs non-grocery

Market size details:

  • Retail value retail selling price excl sales tax % growth
  • Retail value retail selling price excl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Sites/outlets
  • Sites/outlets % growth
  • Sites/outlets per capita
  • Selling space
  • Selling space % growth
  • Selling space per capita
  • Retail value retail selling price incl sales tax % growth
  • Retail value retail selling price incl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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