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Country Report

Retailing in Croatia

Jan 2011

Price: $1,900

About this Report

About this Report

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Overview

Discover the latest market trends and uncover sources of future market growth for the Retailing industry in Croatia with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Retailing industry in Croatia, our research will save you time and money while empowering you to make informed, profitable decisions.

When you purchase this report, you also get the data and the content from these category reports in Croatia for free:

The Retailing in Croatia market research report includes:

  • Analysis of key supply-side and demand trends
  • Detailed segmentation of international and local products
  • Historic number of stores, selling space and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • How big is the grocery/non-grocery/non-store channel in Croatia?
  • Who are the leading retailers in Croatia?
  • How is retailing performing in Croatia?
  • What is the retailing environment like in Croatia?
  • Which channels are winning or losing in the fight for consumers’ money?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

This industry report originates from Passport, our Retailing market research database.

Sample Analysis

EXECUTIVE SUMMARY

Sales start the slow recovery

Despite the considerable decline in sales recorded in 2009, this has not been repeated in 2010, although a negative growth rate was recorded throughout most of the year. On a yearly level, 2010 represented the second consecutive year that the retailing industry experienced a decline despite signs of recovery which were starting to be felt from September 2010.

Economising: The main trend

In 2010 consumers were forced to look for cheaper alternatives when shopping; they reduced the unnecessary costs of luxury goods and continued to purchase only the essentials. Consumers increasingly opted for private label and visited discounters more often, resulting in steep growth for discounters, as well as large parapharmacies/drugstores in non-grocery retailers. Private label sales through Croatian grocery retailing fluctuate between 10% and 15% of volume sales, with expected growth up to a maximum of 20%.

Grocery better off than non-grocery

While all non-grocery retailing formats post double-digit declines with very few exceptions, grocery retailers have fewer problems: most of them posted minimum declines in sales compared to 2009, while some even restored their growth. As Croatians spend much of their disposable income on food and beverages, they are reluctant to make drastic cuts to their expenditure on these products.

Consolidation already on the way

While waiting for exciting changes of ownership within the industry, some takeovers actually started to occur. Although Euromonitor International does not record any significant new multinational chain on the market, there is activity within the market itself. For instance, in 2010 Slovenian Mercator-H doo acquired the operations of local Getro dd, launching it to rank second in Croatian retailing. The never-ending story of NTL and its factual integration is still unfinished, as none of the members (Kerum, Tommy, Studenac, Diona) has enough financial power to buy off other members. The owner of Kerum, Željko Kerum, has publicly announced the sale to interested buyers within the NTL group, but did not manage to find buyers for more than a few outlets.

End of downturn?

The year 2010 sees the economic downturn end in some retail formats; grocery retailers are amongst the first to start recording positive growth. The situation is less positive in non-grocery retailing, where the market players still have to struggle for their survival.

Table of Contents

Table of Contents

Retailing in Croatia - Industry Overview

EXECUTIVE SUMMARY

Sales start the slow recovery

Economising: The main trend

Grocery better off than non-grocery

Consolidation already on the way

End of downturn?

KEY TRENDS AND DEVELOPMENTS

Economic conditions

Government Regulation

Foreign Direct Investment

Demographic changes

Rise of private label and economy brands

Consolidation on the way

MARKET INDICATORS

  • Table 1 Employment in Retailing 2005-2010

MARKET DATA

  • Table 2 Sales in Retailing by Category: Value 2005-2010
  • Table 3 Sales in Retailing by Category: % Value Growth 2005-2010
  • Table 4 Sales in Retailing by Grocery vs Non-Grocery 2005-2010
  • Table 5 Sales in Store-Based Retailing by Category: Value 2005-2010
  • Table 6 Sales in Store-Based Retailing by Category: % Value Growth 2005-2010
  • Table 7 Retailing Company Shares: % Value 2006-2010
  • Table 8 Retailing Brand Shares: % Value 2007-2010
  • Table 9 Forecast Sales in Retailing by Category: Value 2010-2015
  • Table 10 Forecast Sales in Retailing by Category: % Value Growth 2010-2015
  • Table 11 Forecast Sales in Store-Based Retailing by Category: Value 2010-2015
  • Table 12 Forecast Sales in Store-Based Retailing by Category: % Value Growth 2010-2015

APPENDIX

Operating environment

  • Summary 1 Planned and opened shopping centres across Croatia

Cash-and-Carry

  • Table 13 Cash-and-Carry: Sales Value 2004-2010
  • Table 14 Cash-and-Carry: Sales by National Brand Owner: Sales Value 2006-2010
  • Table 15 Cash-and-Carry: Number of Outlets by National Brand Owner: 2006-2010

DEFINITIONS

  • Summary 2 Research Sources

Retailing in Croatia - Company Profiles

Agrokor dd - Retailing - Croatia

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Table 16 Agrokor dd: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

  • Chart 1 Agrokor dd: Super Konzum in Rijeka

PRIVATE LABEL

  • Summary 5 Agrokor dd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 6 Agrokor dd: Competitive Position 2010

Billa doo - Retailing - Croatia

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 9 Billa doo: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 10 Billa doo: Competitive Position 2010

Kaufland kd - Retailing - Croatia

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 13 Kaufland kd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 14 Kaufland kd: Competitive Position 2010

Lidl Hrvatska doo kd - Retailing - Croatia

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 17 Lidl Hrvatska doo kd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 18 Lidl Hrvatska doo kd: Competitive Position 2009

OBI Trgovina doo - Retailing - Croatia

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 21 OBI Trgovina doo: Competitive Position 2009

Grocery Retailers in Croatia - Category Analysis

HEADLINES

TRENDS

  • Grocery retailing in Croatia is still hugely impacted by the effects of lower household disposable income available to consumers. The general economic climate is reflected in the spending on food and beverages, although not to such an extent as in non-grocery. The decline in sales was reduced to a minimum in 2010, with prospects of turning to positive growth in 2011, indicating grocery retail as one of the industries most resilient to recession.

TRADITIONAL VS MODERN

COMPETITIVE LANDSCAPE

  • There have been some significant changes in the top five ranked grocers in Croatia in 2010. Agrokor remained the undisputed leader with just under 20% of sales with its Konzum brand family. Mercator-H overtook Plodine in second spot, mainly thanks to the acquisition of Getro, launching it to 7%, leaving Plodine in third position despite a huge increase from 5% to 6%. Lidl Hrvatska is the surprising new entry, overtaking Kaufland, which is now ranked fifth, both with 5%. The top five grocers sell about 42% of all groceries, which makes the Croatian grocery market moderately concentrated.

PROSPECTS

  • Grocery retailing was one of the first segments of the economy to exit the economic downturn; consumers will choose groceries as one of the first product groups to spend their money on when disposable income begins to recover.

CHANNEL FORMATS

  • Chart 2 Modern Grocery Retailing: Lidl in Rijeka
  • Chart 3 Modern Grocery Retailing: Mercator in Rijeka
  • Chart 4 Traditional Grocery Retailing: Novi List in Rijeka
  • Chart 5 Traditional Grocery Retailing: Plus in Rijeka

CHANNEL DATA

  • Table 17 Sales in Grocery Retailing by Category: Value 2005-2010
  • Table 18 Sales in Grocery Retailing by Category: % Value Growth 2005-2010
  • Table 19 Grocery Retailers Company Shares: % Value 2006-2010
  • Table 20 Grocery Retailers Brand Shares: % Value 2007-2010
  • Table 21 Forecast Sales in Grocery Retailing by Category: Value 2010-2015
  • Table 22 Forecast Sales in Grocery Retailing by Category: % Value Growth 2010-2015

Non-Grocery Retailers in Croatia - Category Analysis

HEADLINES

TRENDS

  • The impact of the recession was extended to non-grocery retailing; 2010 saw a decline of 6% in current value terms. More non-grocery retailers faced financial trouble and insolvency than was the case in grocery retailing. Huge shopping centre, once bursting with energy, now stand half-empty as the tenants could not pay for their rent.

COMPETITIVE LANDSCAPE

  • Non-grocery retailers do not hold a large share of chained retailers: share of “others” is usually larger in every segment. Therefore it is no surprise that the leader from grocery retailing, Agrokor, also led in non-grocery, due to its acquisition of the large newspaper/tobacconist chain “Tisak”. Agrokor held an 8% share in 2010, followed by DM-Drogerie Markt with 6%.

PROSPECTS

  • Non-grocery retailers still expects some of the major global retailing chains to establish outlets in Croatia, such as Saturn-Hansa, Hörmann, and IKEA in the future. The forecast period will probably see some new entries, combined with merger and acquisition activity, because some local non-grocery chains are too small to be able to continue functioning successfully over a long period of time.

CHANNEL FORMATS

  • Chart 6 Non-Grocery retailers: Elipso in Rijeka

CHANNEL DATA

  • Table 23 Sales in Non-Grocery Retailing by Category: Value 2005-2010
  • Table 24 Sales in Non-Grocery Retailing by Category: % Value Growth 2005-2010
  • Table 25 Non-Grocery Retailers Company Shares: % Value 2006-2010
  • Table 26 Non-Grocery Retailers Brand Shares: % Value 2007-2010
  • Table 27 Forecast Sales in Non-Grocery Retailing by Category: Value 2010-2015
  • Table 28 Forecast Sales in Non-Grocery Retailing by Category: % Value Growth 2010-2015

Non-Store Retailing in Croatia - Category Analysis

HEADLINES

TRENDS

  • In Croatia, non-store retailing is mostly dominated by sales of premium quality products via direct sales and the internet. Therefore, this category was significantly affected by declining consumer disposable income after the recession struck at the beginning of 2009. The effects of the proverbial rebound for direct sales in times of a recession have proven to be true, but direct sales only accounted for 31% of all non-store sales in 2010.

COMPETITIVE LANDSCAPE

  • The two market leaders both build their position thanks to internet retailing. Profil Multimedija is a bookshop which succeeded in selling school books online, which is now the bulk of its business. Agrokor with its leading grocery chain Konzum Online, meanwhile delivers to only three cities, with prospects of expanding and taking the overwhelming lead.

PROSPECTS

  • Rising unemployment and a lack of income in households will drive some former employees to seek additional income through direct sales, which will drive sales in 2011.

CHANNEL FORMATS

  • Chart 7 Non-Store Retailer: Amway

CHANNEL DATA

  • Table 29 Sales in Non-Store Retailing by Category: Value 2005-2010
  • Table 30 Sales in Non-Store Retailing by Category: % Value Growth 2005-2010
  • Table 31 Non-Store Retailing Company Shares: % Value 2006-2010
  • Table 32 Non-Store Retailing Brand Shares: % Value 2007-2010
  • Table 33 Forecast Sales in Non-Store Retailing by Category: Value 2010-2015
  • Table 34 Forecast Sales in Non-Store Retailing by Category: % Value Growth 2010-2015

Segmentation

Segmentation

This market research report includes the following:

  • Retailing
    • Store-based Retailing
      • Grocery Retailers
        • Discounters
        • Food/Drink/Tobacco Specialists
        • Hypermarkets
        • Small Grocery Retailers
          • Convenience Stores
          • Forecourt Retailers
            • Chained Forecourt Retailers
            • Independent Forecourt Retailers
          • Independent Small Grocers
        • Supermarkets
        • Other Grocery Retailers
      • Non-Grocery Retailers
        • Clothing and Footwear Specialist Retailers
        • Electronics and Appliance Specialist Retailers
        • Health and Beauty Specialist Retailers
          • Beauty Specialist Retailers
          • Chemists/Pharmacies
          • Parapharmacies/Drugstores
          • Other Healthcare Specialist Retailers
        • Home and Garden Specialist Retailers
          • DIY, Home Improvement and Garden Centres
          • Furniture and Furnishings Stores
        • Leisure and Personal Goods Specialist Retailers
          • Jewellers
          • Media Products Stores
          • Pet Shops and Superstores
          • Sports Goods Stores
          • Stationers/Office Supply Stores
          • Traditional Toys and Games Stores
          • Other Leisure and Personal Goods Specialist Retailers
        • Mixed Retailers
          • Department Stores
          • Mass Merchandisers
          • Variety Stores
          • Warehouse Clubs
        • Other Non-Grocery Retailers
    • Non-Store Retailing
      • Direct Selling
        • Beauty and Personal Care Direct Selling
        • Clothing and Footwear Direct Selling
        • Consumer Electronics Direct Selling
        • Consumer Healthcare Direct Selling
        • DIY and Gardening Direct Selling
        • Consumer Appliances Direct Selling
        • Home Care Direct Selling
        • Housewares and Home Furnishings Direct Selling
        • Media Products Direct Selling
        • Food and Drink Direct Selling
        • Other Direct Selling
      • Homeshopping
        • Beauty and Personal Care Homeshopping
        • Clothing and Footwear Homeshopping
        • Consumer Electronics Homeshopping
        • Consumer Healthcare Homeshopping
        • DIY and Gardening Homeshopping
        • Consumer Appliances Homeshopping
        • Home Care Homeshopping
        • Housewares and Home Furnishings Homeshopping
        • Media Products Homeshopping
        • Food and Drink Homeshopping
        • Other Homeshopping
      • Internet Retailing
        • Beauty and Personal Care Internet Retailing
        • Clothing and Footwear Internet Retailing
        • Consumer Electronics Internet Retailing
        • Consumer Healthcare Internet Retailing
        • DIY and Gardening Internet Retailing
        • Consumer Appliances Internet Retailing
        • Home Care Internet Retailing
        • Housewares and Home Furnishings Internet Retailing
        • Media Products Internet Retailing
        • Food and Drink Internet Retailing
        • Other Internet Retailing
      • Vending
        • Packaged Drinks Vending
        • Packaged Foods Vending
        • Personal Hygiene Products Vending
        • Tobacco Products Vending
        • Unpackaged Drinks Vending
        • Other Products Vending

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market Sizes
  • Company Shares
  • Brand Shares
  • Employment
  • Grocery vs Non-grocery

Market size details:

  • Retail Value retail selling price excl Sales Tax % growth
  • Retail Value retail selling price excl Sales Tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price excl Sales Tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Sites/outlets
  • Sites/outlets % growth
  • Sites/outlets per capita
  • Selling space
  • Selling space % growth
  • Selling space per capita
  • Retail Value retail selling price excl Sales Tax real (constant 2008) Prices % growth
  • Retail Value retail selling price excl Sales Tax real (constant 2008) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price excl Sales Tax real (constant 2008) Prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price incl Sales Tax real (constant 2008) Prices % growth
  • Retail Value retail selling price incl Sales Tax real (constant 2008) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price incl Sales Tax real (constant 2008) Prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price incl Sales Tax % growth
  • Retail Value retail selling price incl Sales Tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price incl Sales Tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price excl Sales Tax Nominal (Current) Prices % growth
  • Retail Value retail selling price excl Sales Tax Nominal (Current) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price excl Sales Tax Nominal (Current) Prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price incl Sales Tax Nominal (Current) Prices % growth
  • Retail Value retail selling price incl Sales Tax Nominal (Current) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price incl Sales Tax Nominal (Current) Prices per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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