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Country Report

Retailing in Croatia

Feb 2012

Price: US$1,900

About this Report

EXECUTIVE SUMMARY

2011 a year of recovery

The Croatian economy has not yet managed to recover completely from the economic downturn, with GDP growth remaining modest at less than 1%. This reflects upon consumers through lower disposable household incomes which are far from a level which would encourage further spending. Nevertheless, thanks to a few good months, particularly during the tourist season and towards the end of the year, 2011 can be seen as a year of recovery for the retailing industry in Croatia.

Frugality remains the overwhelming trend

The traditional behaviour of Croatian consumers, being loyal to local brands and companies, is increasingly giving way to economising. In grocery, the initial resistance towards private label has softened as consumers have realised that product quality is not as poor as expected and that these products can help them make substantial savings. In non-grocery, local retailers face competition from global players which are suddenly offering cheaper products thanks to favourable supply channels.

Non-grocery retailing facing problems

Grocery retailing is recovering faster than non-grocery as consumers tend to focus on basic products during difficult financial times. Around a quarter of disposable income in the average Croatian household is still spent on food. On the other hand, savings are being made in non-grocery as consumers are postponing or stopping purchasing non-essential goods like electronics and furniture. In addition, some budget retailers have appeared in the marketplace, making it hard for local retailers to compete against cheaper imported products.

Retailing moves towards further consolidation

Grocery and non-grocery are becoming consolidated in different ways. In grocery retailing, domestic chains dominate and are even considering expansion abroad. The main topic in terms of the competitive environment was the meanwhile failed merger of the Croatian company Agrokor dd and the Slovenian firm Mercator dd, which would create a grocery leader in that part of Europe. On the other hand, in non-grocery, the local companies which have failed to join a larger group or form one cannot compete with multinationals and their prices. Local companies are simply too small to build a favourable position in the supply chain and are not price-competitive. 2011 saw quite a few local companies close or go bankrupt.

Outlook for retailing more optimistic than for the rest of the economy

While international institutions predict a pessimistic outlook for the Croatian economy, estimating GDP growth to be minimal over the forecast period, official sources claim healthy growth of the economy in general, albeit not explaining in detail what this is based on. Euromonitor International predicts that the consumer market will be more successful than the manufacturing industry over the next five years.


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Overview

Discover the latest market trends and uncover sources of future market growth for the Retailing industry in Croatia with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Retailing industry in Croatia, our research will save you time and money while empowering you to make informed, profitable decisions.

When you purchase this report, you also get the data and the content from these category reports in Croatia for free:

The Retailing in Croatia market research report includes:

  • Analysis of key supply-side and demand trends
  • Detailed segmentation of international and local products
  • Historic number of stores, selling space and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • How big is the grocery/non-grocery/non-store channel in Croatia?
  • Who are the leading retailers in Croatia?
  • How is retailing performing in Croatia?
  • What is the retailing environment like in Croatia?
  • Which channels are winning or losing in the fight for consumers’ money?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

This industry report originates from Passport, our Retailing market research database.

Table of Contents

Table of Contents

Retailing in Croatia - Industry Overview

EXECUTIVE SUMMARY

2011 a year of recovery

Frugality remains the overwhelming trend

Non-grocery retailing facing problems

Retailing moves towards further consolidation

Outlook for retailing more optimistic than for the rest of the economy

KEY TRENDS AND DEVELOPMENTS

Economic conditions

Government regulation

Foreign direct investment

Demographic changes

Private label increasingly accepted

Further consolidation ahead

MARKET DATA

  • Table 1 Sales in Retailing by Category: Value 2006-2011
  • Table 2 Sales in Retailing by Category: % Value Growth 2006-2011
  • Table 3 Sales in Retailing by Grocery vs Non-Grocery 2006-2011
  • Table 4 Sales in Store-Based Retailing by Category: Value 2006-2011
  • Table 5 Sales in Store-Based Retailing by Category: % Value Growth 2006-2011
  • Table 6 Retailing Company Shares: % Value 2007-2011
  • Table 7 Retailing Brand Shares: % Value 2008-2011
  • Table 8 Forecast Sales in Retailing by Category: Value 2011-2016
  • Table 9 Forecast Sales in Retailing by Category: % Value Growth 2011-2016
  • Table 10 Forecast Sales in Store-Based Retailing by Category: Value 2011-2016
  • Table 11 Forecast Sales in Store-Based Retailing by Category: % Value Growth 2011-2016

APPENDIX

Operating environment

  • Summary 1 Planned and opened shopping centres across Croatia

Cash and carry

  • Table 12 Cash and Carry: Sales Value 2006-2011
  • Table 13 Cash and Carry: Sales by National Brand Owner: Sales Value 2008-2011
  • Table 14 Cash and Carry: Number of Outlets by National Brand Owner: 2008-2011

DEFINITIONS

  • Summary 2 Research Sources

Retailing in Croatia - Company Profiles

Agrokor dd in Retailing (Croatia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 5 Agrokor dd: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 6 Konzum dd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 7 Agrokor dd: Competitive Position 2011

Billa doo in Retailing (Croatia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 10 Billa doo: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 11 Billa doo: Competitive Position 2011

Kaufland kd in Retailing (Croatia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 14 Kaufland kd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 15 Kaufland kd: Competitive Position 2011

Lidl Hrvatska doo kd in Retailing (Croatia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 18 Lidl Hrvatska doo kd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 19 Lidl Hrvatska doo kd: Competitive Position 2011

OBI Trgovina doo in Retailing (Croatia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 22 OBI Trgovina doo: Competitive Position 2011

Grocery Retailers in Croatia - Category Analysis

HEADLINES

TRENDS

  • While the economic downturn continues for Croatian consumers, which are intensifying their efforts to save money, rising food prices, particularly in basic food categories, drove current value sales upwards in 2011. However, due to trading down and reduced consumption of non-basic foods, consumers managed to lower the volume of their purchases, resulting in a slight decline in constant value terms.

TRADITIONAL VS MODERN

CHANNEL FORMATS

  • Chart 1 Modern Grocery Retailing: Lidl in Rijeka
  • Chart 2 Modern Grocery Retailers: Mercator in Rijeka
  • Chart 3 Modern Grocery Retailers: Billa in Rijeka
  • Chart 4 Traditional Grocery Retailers: Novi List in Rijeka
  • Chart 5 Traditional Grocery Retailers: Plus in Rijeka

COMPETITIVE LANDSCAPE

  • The leading five players remained the same in 2011. The leader Agrokor dd extended its lead to 23%, while second-ranked Mercator - H doo followed on 6%. Third-ranked domestic grocer Plodine dd held a 5% share, slightly ahead of Lidl Hrvatska doo kd and another Schwarz Group company, Kaufland kd.

PROSPECTS

  • Given the predictions for a slow 2012, the frugality trend may well persist throughout 2012 because of the pessimistic economic outlook for Croatia.

CHANNEL DATA

  • Table 15 Sales in Grocery Retailers by Category: Value 2006-2011
  • Table 16 Sales in Grocery Retailers by Category: % Value Growth 2006-2011
  • Table 17 Grocery Retailers Company Shares: % Value 2007-2011
  • Table 18 Grocery Retailers Brand Shares: % Value 2008-2011
  • Table 19 Forecast Sales in Grocery Retailers by Category: Value 2011-2016
  • Table 20 Forecast Sales in Grocery Retailers by Category: % Value Growth 2011-2016

Non-Grocery Retailers in Croatia - Category Analysis

HEADLINES

TRENDS

  • 2011 saw a series of local non-grocers in financial trouble. As Pevec doo slowly recovers following bankruptcy, reaching only a fraction of its previous revenue, some new names appear to be in trouble. In electronics and appliance specialist retailers, Elektromaterijal dd filed for bankruptcy, while computer retailer HG Spot dd was entering the bankruptcy process at the time of writing. Meanwhile, Magma dd, active across several non-grocery categories, was still trying to persuade its creditors to transfer their claims into company shares.

COMPETITIVE LANDSCAPE

  • Non-grocery remains fairly fragmented, with the share of “others” prevailing in most channels. The leading retailer in overall non-grocery in 2011 was the beauty specialist retailer DM-Drogerie Markt GmbH & Co KG with an 8% value share, followed by domestic appliance specialist Brodomerkur dd with a 4% share.

PROSPECTS

  • There is a long list of global retail chains yet to enter Croatia. IKEA is the most often mentioned and is currently building an outlet outside Zagreb, while at the same time complaining about a lack of support from local and central government. This has postponed the opening of its outlet by at least three years. Saturn-Hansa and Hörmann are also expected to enter Croatia.

CHANNEL FORMATS

  • Chart 6 Non-Grocery Retailers: Dm in Rijeka
  • Chart 7 Non-Grocery Retailers: Jysk in Rijeka
  • Chart 8 Non-Grocery Retailers: Kike in Rijeka

CHANNEL DATA

  • Table 21 Sales in Non-Grocery Retailers by Category: Value 2006-2011
  • Table 22 Sales in Non-Grocery Retailers by Category: % Value Growth 2006-2011
  • Table 23 Non-Grocery Retailers Company Shares: % Value 2007-2011
  • Table 24 Non-Grocery Retailers Brand Shares: % Value 2008-2011
  • Table 25 Forecast Sales in Non-Grocery Retailers by Category: Value 2011-2016
  • Table 26 Forecast Sales in Non-Grocery Retailers by Category: % Value Growth 2011-2016

Non-Store Retailing in Croatia - Category Analysis

HEADLINES

TRENDS

  • Some major changes were seen in non-store retailing during 2011. While internet retailing continued to benefit from increasing internet penetration in Croatia, the other three channels suffered a decline in sales. The worst affected was homeshopping, which posted a current value decline of 19% after Quelle closed, while Neckermann doo announced its withdrawal from the Croatian market.

COMPETITIVE LANDSCAPE

  • The two leading companies in non-store retailing in 2011 were Agrokor dd (via the grocer Konzum online) and bookseller Profil Multimedija. Third-ranked was direct seller Avon Kozmetika doo, followed by a vending and homeshopping company.

PROSPECTS

  • Contrary to global trends, when dire economic straits force people to seek employment, fuelling the number of direct sellers, Croatia has seen a reduction in the number of direct sellers. Despite efforts to recruit more distributors and increase bonuses, no direct seller has managed to set up a satisfactory and stable operation. The hype from the beginning of the last decade, when direct sales were above the European average, is slowly fading and the channel is anticipated a slow decline towards a lower level of sales.

CHANNEL FORMATS

  • Chart 9 Non-Store Retailer: Amway catalogues
  • Chart 10 Non-Store Retailer: Kozmo vending machine

CHANNEL DATA

  • Table 27 Sales in Non-Store Retailing by Category: Value 2006-2011
  • Table 28 Sales in Non-Store Retailing by Category: % Value Growth 2006-2011
  • Table 29 Non-Store Retailing Company Shares: % Value 2007-2011
  • Table 30 Non-Store Retailing Brand Shares: % Value 2008-2011
  • Table 31 Forecast Sales in Non-Store Retailing by Category: Value 2011-2016
  • Table 32 Forecast Sales in Non-Store Retailing by Category: % Value Growth 2011-2016

Segmentation

Segmentation

This market research report includes the following:

  • Retailing
    • Store-based Retailing
      • Grocery Retailers
        • Modern Grocery Retailers
          • Convenience Stores
          • Discounters
          • Forecourt Retailers
            • Chained Forecourt Retailers
            • Independent Forecourt Retailers
          • Hypermarkets
          • Supermarkets
        • Traditional Grocery Retailers
          • Food/Drink/Tobacco Specialists
          • Independent Small Grocers
          • Other Grocery Retailers
      • Non-Grocery Retailers
        • Apparel Specialist Retailers
        • Electronics and Appliance Specialist Retailers
        • Health and Beauty Specialist Retailers
          • Beauty Specialist Retailers
          • Chemists/Pharmacies
          • Parapharmacies/Drugstores
          • Other Healthcare Specialist Retailers
        • Home and Garden Specialist Retailers
          • DIY, Home Improvement and Garden Centres
          • Furniture and Furnishings Stores
        • Leisure and Personal Goods Specialist Retailers
          • Jewellers
          • Media Products Stores
          • Pet Shops and Superstores
          • Sports Goods Stores
          • Stationers/Office Supply Stores
          • Traditional Toys and Games Stores
          • Other Leisure and Personal Goods Specialist Retailers
        • Mixed Retailers
          • Department Stores
          • Mass Merchandisers
          • Variety Stores
          • Warehouse Clubs
        • Other Non-Grocery Retailers
    • Non-Store Retailing
      • Direct Selling
        • Beauty and Personal Care Direct Selling
        • Apparel Direct Selling
        • Consumer Electronics and Video Games Hardware Direct Selling
        • Consumer Healthcare Direct Selling
        • DIY and Gardening Direct Selling
        • Consumer Appliances Direct Selling
        • Home Care Direct Selling
        • Housewares and Home Furnishings Direct Selling
        • Media Products Direct Selling
        • Food and Drink Direct Selling
        • Toys and Games Direct Selling
        • Other Direct Selling
      • Homeshopping
        • Beauty and Personal Care Homeshopping
        • Apparel Homeshopping
        • Consumer Electronics and Video Games Hardware Homeshopping
        • Consumer Healthcare Homeshopping
        • DIY and Gardening Homeshopping
        • Consumer Appliances Homeshopping
        • Home Care Homeshopping
        • Housewares and Home Furnishings Homeshopping
        • Media Products Homeshopping
        • Food and Drink Homeshopping
        • Toys and Games Homeshopping
        • Other Homeshopping
      • Internet Retailing
        • Beauty and Personal Care Internet Retailing
        • Apparel Internet Retailing
        • Consumer Electronics and Video Games Hardware Internet Retailing
        • Consumer Healthcare Internet Retailing
        • DIY and Gardening Internet Retailing
        • Consumer Appliances Internet Retailing
        • Home Care Internet Retailing
        • Housewares and Home Furnishings Internet Retailing
        • Media Products Internet Retailing
        • Food and Drink Internet Retailing
        • Toys and Games Internet Retailing
        • Other Internet Retailing
      • Vending
        • Packaged Drinks Vending
        • Packaged Foods Vending
        • Personal Hygiene Products Vending
        • Tobacco Products Vending
        • Unpackaged Drinks Vending
        • Toys and Games Vending
        • Other Products Vending

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market sizes
  • Company shares
  • Brand shares
  • Employment
  • Grocery vs non-grocery

Market size details:

  • Retail value retail selling price excl sales tax % growth
  • Retail value retail selling price excl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Sites/outlets
  • Sites/outlets % growth
  • Sites/outlets per capita
  • Selling space
  • Selling space % growth
  • Selling space per capita
  • Retail value retail selling price incl sales tax % growth
  • Retail value retail selling price incl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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