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Country Report

Retailing in Dominican Republic

Apr 2012

Price: US$1,900

About this Report

EXECUTIVE SUMMARY

Despite the economy’s vulnerability, retailing continues to see growth

Dominican retailers enjoy a positive image among their customers, who have demonstrated brand loyalty to local chains. Despite rumours and negative aspects regarding the performance of the Dominican economy in general, retailers continue to drive growth. Dominicans have not stopped consuming, although they have changed their purchasing behaviour, displaying a higher degree of sophistication. It is for this reason that increasing numbers of retailers, including department stores, hypermarkets and others, are offering a broader range of products to satisfy existing clients and attract new business, while large high-end shopping centres are demonstrating success. Dominican retailers face a changing landscape, including increasingly demanding consumers who value service as well as product quality, an almost infinite range of choices, fierce competition, increased use of the internet and a complex global and local economy.

Americana Departamentos initiates the construction of Galeria 360

Americana Departamentos C por A started in 2011 the construction of a new US$70 million project, Galeria 360, a shopping centre that is being built in the centre of Santo Domingo. The new commercial space will offer a complete assortment of grocery retailers, non-grocery retailers, foodservice, entertainment and other services. Americana Departamentos’ commitment is an example of retailing driving business growth, also demonstrated by the opening of an IKEA (IKEA Santo Domingo) outlet next to the shopping centre, as well as the construction of Agora Mall, a shopping centre that will present direct competition to Galeria 360.

Hypermarkets and mixed retailers outperform specialised non-grocery retailers

The presence of more new hypermarkets and large mixed retailers has impacted significantly on the growth rate of non-grocery retailers. These modern retailers offer a growing range of products from tools to appliances, all types of clothing and footwear, pharmaceuticals, furniture and stationery, among others. Hypermarkets and mixed retailers, with the concept of offering more services, are increasingly the first port of call for consumers in the larger cities of the Dominican Republic, taking advantage of one-stop shopping.

Retail associations are very active in terms of promotion

Associations such as the Asociacion Nacional de Detallistas, the Asociacion Nacional de Duenos de Supermercados and the Federacion Nacional de Comerciantes Detallistas de Provisiones are very active to promote sales. These associations seek to regulate retail prices and negotiate with suppliers to better control costs and maintain competitiveness. At the same time they meet with government agencies to discuss regulations that may affect all retailers in the industry. These organisations have been an important driver of the industry’s growth.

Retailing industry continues its shift towards modern retailing

In a highly competitive landscape players are engaged in adding whole categories to their businesses, introducing new concepts and creating experiences around their own brands. Moreover, the rapid acceleration of technology, which is being taken up by retailers, is also driving the growth of local retailers. Local retailers share the common characteristic of innovation and change, while continuing to concentrate on lowering cost structures, rather than opting to “wait until it is too late”. Retailers are creating a mentality of “open investment” that has allowed the transformation of the retail industry in the Dominican Republic and the trend is expected to continue over the forecast period.


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Overview

Discover the latest market trends and uncover sources of future market growth for the Retailing industry in Dominican Republic with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Retailing industry in Dominican Republic, our research will save you time and money while empowering you to make informed, profitable decisions.

When you purchase this report, you also get the data and the content from these category reports in Dominican Republic for free:

The Retailing in Dominican Republic market research report includes:

  • Analysis of key supply-side and demand trends
  • Detailed segmentation of international and local products
  • Historic number of stores, selling space and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • How big is the grocery/non-grocery/non-store channel in Dominican Republic?
  • Who are the leading retailers in Dominican Republic?
  • How is retailing performing in Dominican Republic?
  • What is the retailing environment like in Dominican Republic?
  • Which channels are winning or losing in the fight for consumers’ money?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

This industry report originates from Passport, our Retailing market research database.

Table of Contents

Table of Contents

Retailing in Dominican Republic - Industry Overview

EXECUTIVE SUMMARY

Despite the economy’s vulnerability, retailing continues to see growth

Americana Departamentos initiates the construction of Galeria 360

Hypermarkets and mixed retailers outperform specialised non-grocery retailers

Retail associations are very active in terms of promotion

Retailing industry continues its shift towards modern retailing

KEY TRENDS AND DEVELOPMENTS

Economic conditions

Government regulation

Foreign direct investment

Demographic changes

Changes in Dominican consumer shopping habits

Conspicuous consumption of luxury products

MARKET INDICATORS

  • Table 1 Employment in Retailing 2006-2011

MARKET DATA

  • Table 2 Sales in Retailing by Category: Value 2006-2011
  • Table 3 Sales in Retailing by Category: % Value Growth 2006-2011
  • Table 4 Sales in Retailing by Grocery vs Non-Grocery 2006-2011
  • Table 5 Sales in Store-Based Retailing by Category: Value 2006-2011
  • Table 6 Sales in Store-Based Retailing by Category: % Value Growth 2006-2011
  • Table 7 Retailing Company Shares: % Value 2007-2011
  • Table 8 Retailing Brand Shares: % Value 2008-2011
  • Table 9 Forecast Sales in Retailing by Category: Value 2011-2016
  • Table 10 Forecast Sales in Retailing by Category: % Value Growth 2011-2016
  • Table 11 Forecast Sales in Store-Based Retailing by Category: Value 2011-2016
  • Table 12 Forecast Sales in Store-Based Retailing by Category: % Value Growth 2011-2016

APPENDIX

Operating environment

Cash and carry

DEFINITIONS

  • Summary 1 Research Sources

Retailing in Dominican Republic - Company Profiles

Almacenes Sema Cxa in Retailing (Dominican Republic)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 4 Almacenes Sema Cxa: Competitive Position 2011

Americana Departamentos C por A in Retailing (Dominican Republic)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 7 Americana Departamentos C por A: Competitive Position 2011

BEMOSA CxA in Retailing (Dominican Republic)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 10 BEMOSA CxA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 11 BEMOSA CxA: Competitive Position 2011

Farmacia Carol SA in Retailing (Dominican Republic)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 14 Farmacia Carol SA: Competitive Position 2011

Grupo Lama CxA in Retailing (Dominican Republic)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 17 Grupo Lama CxA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 18 Grupo Lama CxA: Competitive Position 2011

Grocery Retailers in Dominican Republic - Category Analysis

HEADLINES

TRENDS

  • Grocery retailing performed strongly in 2011, with value sales increasing by 13%, a higher level than non-grocery retailing, despite slower growth in outlet numbers. Growing sales area and an increasingly sophisticated offer are among the factors driving growth in this channel in the Dominican Republic. Consumers from lower-income segments, which represent the majority of the population in the country, tend to purchase their groceries on a daily basis in order to better manage their limited incomes. This leads many consumers to prefer independent small grocers, as such outlets are present in every neighbourhood and area of the country’s major cities, as well as in sparsely populated rural areas.

TRADITIONAL VS MODERN

CHANNEL FORMATS

  • Chart 1 Modern Grocery Retailers: Jumbo Express in Santo Domingo, Dominican Rep.
  • Chart 2 Modern Grocery Retailers: Casa Jerez in Santo Domingo.
  • Chart 3 Traditional Grocery Retailers: MiniMarket Evelyn in Santo Domingo.
  • Chart 4 Traditional Grocery Retailers: MiniMarket Evelyn in Santo Domingo

COMPETITIVE LANDSCAPE

  • Centro Cuesta Nacional led the grocery retailers channel in the Dominican Republic with an 8% value share in 2011. It was followed very closely by Ramos Business Group (Grupo Ramos), which has developed its sales and positioning thanks to improvements in terms of consumer service and product promotion. Ramos Business Group took advantage of its 45th anniversary to increase advertising and communication to consumers with special offers, capitalising on the opening of its new outlet within the Galeria 360 shopping centre. Ramos Business Group and Centro Cuesta Nacional are direct competitors; they are seeking to outperform each other by expanding their presence in the country, implementing improved customer service practices and operating loyalty programmes in a bid to retain existing customers and attract new ones.

PROSPECTS

  • The grocery retailers channel is expected to see constant value sales increase at a 6% CAGR over the forecast period, slightly slower than the 7% CAGR witnessed over the review period. Independent small grocers is expected to remain the largest grocery retailers channel, with a 39% value share in 2016. Dominican consumers from mid-low income and lower-income segments, which are likely to continue constituting the majority of the population, are expected to continue purchasing their grocery needs on a daily basis due to their limited incomes.

CHANNEL DATA

  • Table 13 Sales in Grocery Retailers by Category: Value 2006-2011
  • Table 14 Sales in Grocery Retailers by Category: % Value Growth 2006-2011
  • Table 15 Grocery Retailers Company Shares: % Value 2007-2011
  • Table 16 Grocery Retailers Brand Shares: % Value 2008-2011
  • Table 17 Forecast Sales in Grocery Retailers by Category: Value 2011-2016
  • Table 18 Forecast Sales in Grocery Retailers by Category: % Value Growth 2011-2016

Non-Grocery Retailers in Dominican Republic - Category Analysis

HEADLINES

TRENDS

  • In Santo Domingo many new shopping centres and department stores are being built, representing large investments as operators bet on the booming trade in the city. One of the biggest shopping centres under construction is Galeria 360, at an investment of US$70 million. It is designed to offer more choice to consumers, positioned as allowing them to find all the things they need in one place. Agora Mall will house 180 shops offering different products and services. Many famous international stores will share the space in these centres with other domestic retailers. Both are expected to open in 2012 and are located in high influence areas in the city center.

COMPETITIVE LANDSCAPE

  • PriceSmart Dominicana SA became overall leader of non-grocery retailing in the Dominican Republic in 2011, overtaking Almacenes Iberia CxA. PriceSmart performed strongly in 2011 due to its new outlet opening. The company benefits from the loyalty of both private and business consumers. As there is no cash and carry operator in the Dominican Republic, PriceSmart is perceived as a cheap one-stop outlet by many consumers.

PROSPECTS

  • The non-grocery retailers category is expected to see constant value sales increase at a CAGR of 4% over the forecast period. This is slightly slower than the growth achieved over the review period and slower than retailing as a whole. As economic development is expected to be limited over the forecast period low-income consumers will limit their spending on non-grocery goods.

CHANNEL FORMATS

  • Chart 5 Non-Grocery Retailers: Ferreteria Americana in Santo Domingo
  • Chart 6 Non-Grocery Retailers: Frank Muebles in Santo Domingo
  • Chart 7 Americana Departamentos: Americana Departamentos in Ave. JFK, Santo Domingo.

CHANNEL DATA

  • Table 19 Sales in Non-Grocery Retailers by Category: Value 2006-2011
  • Table 20 Sales in Non-Grocery Retailers by Category: % Value Growth 2006-2011
  • Table 21 Non-Grocery Retailers Company Shares: % Value 2007-2011
  • Table 22 Non-Grocery Retailers Brand Shares: % Value 2008-2011
  • Table 23 Forecast Sales in Non-Grocery Retailers by Category: Value 2011-2016
  • Table 24 Forecast Sales in Non-Grocery Retailers by Category: % Value Growth 2011-2016

Non-Store Retailing in Dominican Republic - Category Analysis

HEADLINES

TRENDS

  • Non-store retailing remains limited in the Dominican Republic. This is mainly due to the strength of the traditional habit of Dominican consumers to shop in store-based retailers. Although the majority of consumers continued to increase their levels of consumption as disposable incomes rose in the Dominican Republic in 2011, many maintained their focus on essential items purchased through grocery retailers. The product ranges of non-store retailers continued to diversify during 2011, especially in direct selling and internet retailing.

COMPETITIVE LANDSCAPE

  • The performance of direct selling companies in the Dominican Republic continued to be hindered by the fact that consumers prefer store-based retailing over direct selling, homeshopping and internet retailing. Non-store retailing has not yet become a very popular form of retailing in the country and the consumer base remains limited.

PROSPECTS

  • Non-store retailing is expected to continue expanding in the Dominican Republic during the forecast period. In constant value terms, sales are expected to increase at a CAGR of 4% until 2016, which represents a slight slowdown compared to the review period. Store-based retailing will remain a tough competitor for non-store retailers. Furthermore, limited access to the internet and the low proportion of the population that holds financial cards will hamper the growth prospects for non-store retailing during the forecast period.

CHANNEL DATA

  • Table 25 Sales in Non-Store Retailing by Category: Value 2006-2011
  • Table 26 Sales in Non-Store Retailing by Category: % Value Growth 2006-2011
  • Table 27 Non-Store Retailing Company Shares: % Value 2007-2011
  • Table 28 Non-Store Retailing Brand Shares: % Value 2008-2011
  • Table 29 Forecast Sales in Non-Store Retailing by Category: Value 2011-2016
  • Table 30 Forecast Sales in Non-Store Retailing by Category: % Value Growth 2011-2016

Segmentation

Segmentation

This market research report includes the following:

  • Retailing
    • Store-based Retailing
      • Grocery Retailers
        • Modern Grocery Retailers
          • Convenience Stores
          • Discounters
          • Forecourt Retailers
            • Chained Forecourt Retailers
            • Independent Forecourt Retailers
          • Hypermarkets
          • Supermarkets
        • Traditional Grocery Retailers
          • Food/Drink/Tobacco Specialists
          • Independent Small Grocers
          • Other Grocery Retailers
      • Non-Grocery Retailers
        • Apparel Specialist Retailers
        • Electronics and Appliance Specialist Retailers
        • Health and Beauty Specialist Retailers
          • Beauty Specialist Retailers
          • Chemists/Pharmacies
          • Parapharmacies/Drugstores
          • Other Healthcare Specialist Retailers
        • Home and Garden Specialist Retailers
          • DIY, Home Improvement and Garden Centres
          • Furniture and Furnishings Stores
        • Leisure and Personal Goods Specialist Retailers
          • Jewellers
          • Media Products Stores
          • Pet Shops and Superstores
          • Sports Goods Stores
          • Stationers/Office Supply Stores
          • Traditional Toys and Games Stores
          • Other Leisure and Personal Goods Specialist Retailers
        • Mixed Retailers
          • Department Stores
          • Mass Merchandisers
          • Variety Stores
          • Warehouse Clubs
        • Other Non-Grocery Retailers
    • Non-Store Retailing
      • Direct Selling
        • Beauty and Personal Care Direct Selling
        • Apparel Direct Selling
        • Consumer Electronics and Video Games Hardware Direct Selling
        • Consumer Healthcare Direct Selling
        • DIY and Gardening Direct Selling
        • Consumer Appliances Direct Selling
        • Home Care Direct Selling
        • Housewares and Home Furnishings Direct Selling
        • Media Products Direct Selling
        • Food and Drink Direct Selling
        • Toys and Games Direct Selling
        • Other Direct Selling
      • Homeshopping
        • Beauty and Personal Care Homeshopping
        • Apparel Homeshopping
        • Consumer Electronics and Video Games Hardware Homeshopping
        • Consumer Healthcare Homeshopping
        • DIY and Gardening Homeshopping
        • Consumer Appliances Homeshopping
        • Home Care Homeshopping
        • Housewares and Home Furnishings Homeshopping
        • Media Products Homeshopping
        • Food and Drink Homeshopping
        • Toys and Games Homeshopping
        • Other Homeshopping
      • Internet Retailing
        • Beauty and Personal Care Internet Retailing
        • Apparel Internet Retailing
        • Consumer Electronics and Video Games Hardware Internet Retailing
        • Consumer Healthcare Internet Retailing
        • DIY and Gardening Internet Retailing
        • Consumer Appliances Internet Retailing
        • Home Care Internet Retailing
        • Housewares and Home Furnishings Internet Retailing
        • Media Products Internet Retailing
        • Food and Drink Internet Retailing
        • Toys and Games Internet Retailing
        • Other Internet Retailing
      • Vending
        • Packaged Drinks Vending
        • Packaged Foods Vending
        • Personal Hygiene Products Vending
        • Tobacco Products Vending
        • Unpackaged Drinks Vending
        • Toys and Games Vending
        • Other Products Vending

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market sizes
  • Company shares
  • Brand shares
  • Employment
  • Grocery vs non-grocery

Market size details:

  • Retail value retail selling price excl sales tax % growth
  • Retail value retail selling price excl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Sites/outlets
  • Sites/outlets % growth
  • Sites/outlets per capita
  • Selling space
  • Selling space % growth
  • Selling space per capita
  • Retail value retail selling price incl sales tax % growth
  • Retail value retail selling price incl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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