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Country Report

Retailing in Kazakhstan

May 2011

Price: $1,900

About this Report

About this Report

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Overview

Discover the latest market trends and uncover sources of future market growth for the Retailing industry in Kazakhstan with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Retailing industry in Kazakhstan, our research will save you time and money while empowering you to make informed, profitable decisions.

When you purchase this report, you also get the data and the content from these category reports in Kazakhstan for free:

The Retailing in Kazakhstan market research report includes:

  • Analysis of key supply-side and demand trends
  • Detailed segmentation of international and local products
  • Historic number of stores, selling space and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • How big is the grocery/non-grocery/non-store channel in Kazakhstan?
  • Who are the leading retailers in Kazakhstan?
  • How is retailing performing in Kazakhstan?
  • What is the retailing environment like in Kazakhstan?
  • Which channels are winning or losing in the fight for consumers’ money?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

This industry report originates from Passport, our Retailing market research database.

Sample Analysis

EXECUTIVE SUMMARY

Kazakhstan is showing stable recovery from the crisis

Retailing is slowly recovering after the economic crisis and although consumers, due to the limited bank loans for non-essential goods, are forced to limit their spending, the demand for quality and luxury is still increasing. Many young professionals are moving to the major cities to join growing multinational and local companies and with their increasing incomes are dictating the consumption trends to the rest of the country.

Foreign trade and investments drive the market

The major trend impacting the market is the country’s natural resources, such as oil and metals, which are in the same demand as before despite the duty fee for exported crude oil increasing. Even during harsh times, the country appeals to foreign investors which are attracted to the secure and emerging market where local citizens are being employed on good salaries, thus further impacting the trend of spending on retail goods.

Supermarkets/hypermarkets contributes to the growth of non-grocery retailing

The split of grocery vs. non-grocery is slowly changing with non-grocery slowly increasing its share. Nevertheless, the difference is more apparent in the major cities where people are used to spending while in rural areas, groceries account for the majority of shopping basket contents. The expansion of supermarkets and hypermarkets contributes greatly to the growth of non-grocery retailing as consumers in major cities and even visitors from rural areas are getting used to passing time in shopping centres where they can visit cafes or enjoy entertainment. They are also attracted by the number of non-grocery outlets offering quality brands and a wide range of goods.

Modern channels dictate trends to traditional ones

Both multinational and local companies operate in the Kazakhstan market thus creating healthy competition in terms of assortment and price. Modern retailing channels are growing in terms of value sales and with rising consumer incomes and more sophisticated needs, modern retailers are poaching customers from traditional channels. Nevertheless, traditional outdoor markets are still very popular among Kazakhs. The leading modern local retailers have operated for years in the market thus have extensive experience to compete with the multinational entrants.

On-going growth is predicted for retailing

Although the predicted growth over the forecast period is not going to reach the review period rates in terms of retail value sales, increased consumption through retail channels will be obvious. Growing investment in industry and commerce will create new jobs which will in turn increase purchasing power. People working in multinational companies will have the opportunity to learn about western living standards, thus will be willing to buy more expensive and quality goods. Retailers will have to respond to growing demand by improving outlets’ interiors and customer service levels.

Table of Contents

Table of Contents

Retailing in Kazakhstan - Industry Overview

EXECUTIVE SUMMARY

Kazakhstan is showing stable recovery from the crisis

Foreign trade and investments drive the market

Supermarkets/hypermarkets contributes to the growth of non-grocery retailing

Modern channels dictate trends to traditional ones

On-going growth is predicted for retailing

KEY TRENDS AND DEVELOPMENTS

Economic conditions

Government Regulation

Foreign Direct Investment

Demographic changes

Urbanisation

Consumer lifestyles become more westernised

MARKET INDICATORS

  • Table 1 Employment in Retailing 2005-2010

MARKET DATA

  • Table 2 Sales in Retailing by Category: Value 2005-2010
  • Table 3 Sales in Retailing by Category: % Value Growth 2005-2010
  • Table 4 Sales in Retailing by Grocery vs Non-Grocery 2005-2010
  • Table 5 Sales in Store-Based Retailing by Category: Value 2005-2010
  • Table 6 Sales in Store-Based Retailing by Category: % Value Growth 2005-2010
  • Table 7 Retailing Company Shares: % Value 2006-2010
  • Table 8 Retailing Brand Shares: % Value 2007-2010
  • Table 9 Forecast Sales in Retailing by Category: Value 2010-2015
  • Table 10 Forecast Sales in Retailing by Category: % Value Growth 2010-2015
  • Table 11 Forecast Sales in Store-Based Retailing by Category: Value 2010-2015
  • Table 12 Forecast Sales in Store-Based Retailing by Category: % Value Growth 2010-2015

APPENDIX

Operating environment

Cash-and-Carry

DEFINITIONS

  • Summary 1 Research Sources

Retailing in Kazakhstan - Company Profiles

MELOMAN GROUP in Retailing (Kazakhstan)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 4 Meloman Group TOO: Competitive Position 2010

Mon Amie TOO in Retailing (Kazakhstan)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 7 Mon Amie TOO: Competitive Position 2010

SM Market Retail TOO in Retailing (Kazakhstan)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 10 SM Market Retail TOO: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 11 SM Market Retail TOO: Competitive Position 2010

Vester Hyper Kazakhstan TOO in Retailing (Kazakhstan)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 14 Vester Giper Kazakhstan TOO: Competitive Position 2010

Grocery Retailers in Kazakhstan - Category Analysis

HEADLINES

TRENDS

  • The stabilising economy and the strong communication of this fact in the media contribute to the growth of grocery retailing in 2010 as Kazakhs are becoming more optimistic about the future and are more willing to spend their hard earned incomes on the less necessary goods, although their salaries are not yet growing at the same rate as prices.

TRADITIONAL VS MODERN

CHANNEL FORMATS

  • Chart 1 Modern Grocery Retailing: Green in Astana
  • Chart 2 Traditional Grocery Retailing: Zhanym in Astana
  • Chart 3 Traditional Grocery Retailing: Bazar in Astana

COMPETITIVE LANDSCAPE

  • The biggest market share in retail sales terms was held by SM Market Retail TOO followed by the Turkish supermarket chain Ramstore Kazakhstan TOO in 2010. SM Market has expanded from its home market of Almaty to Astana and Shymkent in 2009 by opening a number of new outlets which has helped it to become a dominant company in the region. SM Market sources basic goods such as bread, milk, sour cream and eggs locally, but imports many other goods, making its assortment wide and affordably priced. Ramstore has been affected by the global crisis but the 11 years of experience operating in Kazakhstan helped it to maintain strong positions.

CHANNEL PROSPECTS

CHANNEL DATA

  • Table 13 Sales in Grocery Retailing by Category: Value 2005-2010
  • Table 14 Sales in Grocery Retailing by Category: % Value Growth 2005-2010
  • Table 15 Grocery Retailers Company Shares: % Value 2006-2010
  • Table 16 Grocery Retailers Brand Shares: % Value 2007-2010
  • Table 17 Forecast Sales in Grocery Retailing by Category: Value 2010-2015
  • Table 18 Forecast Sales in Grocery Retailing by Category: % Value Growth 2010-2015

Non-Grocery Retailers in Kazakhstan - Category Analysis

HEADLINES

TRENDS

  • The growing number of supermarkets presented more foreign brands and a bigger selection of non-grocery items which was warmly met by Kazakhs who are getting more and more demanding when it comes to quality and can afford it. Consumers with lower incomes shop at market stalls while others at supermarkets, thus the market is slowly becoming more segmented which again contributes to category growth. Nevertheless, the non-grocery channel still enjoyed success despite the fact that the year 2010 was not very beneficial for non-grocery retailers as they had to face problems when importing goods as the Kyrgyz revolution resulted in border closures and Kazakhstan’s entry into the Customs Union with Russia.

COMPETITIVE LANDSCAPE

  • In hand with electronics and appliance specialist retailers’ success the companies operating in this category are the winning ones, of which TK Sulpak TOO holds the highest share in the non-grocery retailing competitive landscape. The company is holding a strong stable position in this channel due to its outlets’ expansion and strong marketing activities. In general, Sulpak is a synonym for quality electrical products.

CHANNEL PROSPECTS

CHANNEL FORMATS

  • Chart 4 Non-Grocery Retailers: Sulpak in Astana
  • Chart 5 Non-Grocery Retailers: Sanita in Astana

CHANNEL DATA

  • Table 19 Sales in Non-Grocery Retailing by Category: Value 2005-2010
  • Table 20 Sales in Non-Grocery Retailing by Category: % Value Growth 2005-2010
  • Table 21 Non-Grocery Retailers Company Shares: % Value 2006-2010
  • Table 22 Non-Grocery Retailers Brand Shares: % Value 2007-2010
  • Table 23 Forecast Sales in Non-Grocery Retailing by Category: Value 2010-2015
  • Table 24 Forecast Sales in Non-Grocery Retailing by Category: % Value Growth 2010-2015

Non-Store Retailing in Kazakhstan - Category Analysis

HEADLINES

TRENDS

  • When observing the growing purchasing power of Kazakhs, non-store retailers decided to increase their sales in different forms of non-store retailing. People in Kazakhstan have been familiar with direct selling for years, but the increased pace of life coupled with the convenience trend have taught them to see advantages in vending, homeshopping and internet retailing. Although the latter are perceived as forms of affluence, in some cases, consumers even can save some money for example, by buying drinks at vending machines instead of in a cafe. This is perceived as a great advantage both in terms of time and money saving, which is slowly becoming a standard in the major cities.

COMPETITIVE LANDSCAPE

  • The best performing companies in non-store retailing traditionally remained the most mature ones in terms of operation within the country and their brands’ notoriety. They are Oriflame Kazakhstan with a value share of 35% and Avon Products Inc with a share of 20%. Both of the companies have a very wide network of consultants-distributors which each have their own loyal customers. Companies also invest in motivating their workers as well as strengthening their marketing support which helps the brands to maintain their positions.

CHANNEL PROSPECTS

CHANNEL DATA

  • Table 25 Sales in Non-Store Retailing by Category: Value 2005-2010
  • Table 26 Sales in Non-Store Retailing by Category: % Value Growth 2005-2010
  • Table 27 Non-Store Retailing Company Shares: % Value 2006-2010
  • Table 28 Non-Store Retailing Brand Shares: % Value 2007-2010
  • Table 29 Forecast Sales in Non-Store Retailing by Category: Value 2010-2015
  • Table 30 Forecast Sales in Non-Store Retailing by Category: % Value Growth 2010-2015

Segmentation

Segmentation

This market research report includes the following:

  • Retailing
    • Store-based Retailing
      • Grocery Retailers
        • Discounters
        • Food/Drink/Tobacco Specialists
        • Hypermarkets
        • Small Grocery Retailers
          • Convenience Stores
          • Forecourt Retailers
            • Chained Forecourt Retailers
            • Independent Forecourt Retailers
          • Independent Small Grocers
        • Supermarkets
        • Other Grocery Retailers
      • Non-Grocery Retailers
        • Clothing and Footwear Specialist Retailers
        • Electronics and Appliance Specialist Retailers
        • Health and Beauty Specialist Retailers
          • Beauty Specialist Retailers
          • Chemists/Pharmacies
          • Parapharmacies/Drugstores
          • Other Healthcare Specialist Retailers
        • Home and Garden Specialist Retailers
          • DIY, Home Improvement and Garden Centres
          • Furniture and Furnishings Stores
        • Leisure and Personal Goods Specialist Retailers
          • Jewellers
          • Media Products Stores
          • Pet Shops and Superstores
          • Sports Goods Stores
          • Stationers/Office Supply Stores
          • Traditional Toys and Games Stores
          • Other Leisure and Personal Goods Specialist Retailers
        • Mixed Retailers
          • Department Stores
          • Mass Merchandisers
          • Variety Stores
          • Warehouse Clubs
        • Other Non-Grocery Retailers
    • Non-Store Retailing
      • Direct Selling
        • Beauty and Personal Care Direct Selling
        • Clothing and Footwear Direct Selling
        • Consumer Electronics Direct Selling
        • Consumer Healthcare Direct Selling
        • DIY and Gardening Direct Selling
        • Consumer Appliances Direct Selling
        • Home Care Direct Selling
        • Housewares and Home Furnishings Direct Selling
        • Media Products Direct Selling
        • Food and Drink Direct Selling
        • Other Direct Selling
      • Homeshopping
        • Beauty and Personal Care Homeshopping
        • Clothing and Footwear Homeshopping
        • Consumer Electronics Homeshopping
        • Consumer Healthcare Homeshopping
        • DIY and Gardening Homeshopping
        • Consumer Appliances Homeshopping
        • Home Care Homeshopping
        • Housewares and Home Furnishings Homeshopping
        • Media Products Homeshopping
        • Food and Drink Homeshopping
        • Other Homeshopping
      • Internet Retailing
        • Beauty and Personal Care Internet Retailing
        • Clothing and Footwear Internet Retailing
        • Consumer Electronics Internet Retailing
        • Consumer Healthcare Internet Retailing
        • DIY and Gardening Internet Retailing
        • Consumer Appliances Internet Retailing
        • Home Care Internet Retailing
        • Housewares and Home Furnishings Internet Retailing
        • Media Products Internet Retailing
        • Food and Drink Internet Retailing
        • Other Internet Retailing
      • Vending
        • Packaged Drinks Vending
        • Packaged Foods Vending
        • Personal Hygiene Products Vending
        • Tobacco Products Vending
        • Unpackaged Drinks Vending
        • Other Products Vending

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market sizes
  • Company shares
  • Brand shares
  • Employment
  • Grocery vs non-grocery

Market size details:

  • Retail value retail selling price excl sales tax % growth
  • Retail value retail selling price excl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Sites/outlets
  • Sites/outlets % growth
  • Sites/outlets per capita
  • Selling space
  • Selling space % growth
  • Selling space per capita
  • Retail value retail selling price excl sales tax real (constant 2008) prices % growth
  • Retail value retail selling price excl sales tax real (constant 2008) prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax real (constant 2008) prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax real (constant 2008) prices % growth
  • Retail value retail selling price incl sales tax real (constant 2008) prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax real (constant 2008) prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax % growth
  • Retail value retail selling price incl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax nominal (current) prices % growth
  • Retail value retail selling price excl sales tax nominal (current) prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax nominal (current) prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax nominal (current) prices % growth
  • Retail value retail selling price incl sales tax nominal (current) prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax nominal (current) prices per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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