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Country Report

Retailing in Morocco

Jun 2012

Price: US$1,900

About this Report

EXECUTIVE SUMMARY

Retailing rebounds in 2011

Higher optimism among consumers and businesses helped retailing to rebound in 2011 from the poor performances reported in 2009 and 2010. Higher disposable incomes resulted in consumers increasing their spending not only on daily necessities such as food and other grocery products, but also on non-essential items, such as electronic, clothing and other non-grocery products. In addition, continuous investment by major retailers during 2010-2011 also drove growth. Although value growth and consumer purchasing power did not rebound to pre-crisis levels, the sales performance of retailing in 2011 managed to lift overall growth of the review period.

Safer online transactions underpin good performance of internet retailing

Internet retailing continued to perform strongly in 2011, maintaining the dynamic performance observed throughout the review period. While this dynamism was mainly due to the emergence of internet retailing from a very low base, the channel also benefited as technological advances made online transactions more secure. In addition to safety, convenience is another factor boosting internet sales as consumers become more familiarised and comfortable with making their purchases in a way that allows them to compare prices and often save time and money.

Consumers continue to favour cheapest formats as they seek to save

Moroccans increasingly searched for cheaper alternatives in 2011. Hypermarkets and supermarkets remained the grocery channels of choice in 2011 but discounters exhibited exceptional growth as consumers aimed to save money. Convenience stores was the only grocery channel to record negative growth in 2011 due mainly to the failure of the Hanouti concept in luring franchises and customers, amid fierce competition from proximity independent stores. Chemists/pharmacies on the other hand was the least performing non-grocery format due to the imposition of a price ceiling on medicines that are overpriced and the proliferation of generics, which impacted negatively on chemists’ sales.

Domestic players dominate retailing

Domestic companies remained the unrivalled leaders in Moroccan retailing as a whole, in terms of value sales. The top three players with regard to revenues generated in 2011 were Marjane Holding, Hyper SA, and Groupe Chaabi. All of these companies operate within grocery retailing and derive their strong positions from considerable budgets, which enabled them to invest significantly in new outlet openings, expansion of the available assortment as well as regular promotional activities. Nevertheless, international brands, such as Carrefour and Bim from BIM Stores SARL are not giving up the fight for a larger share of sales. They are gradually increasing their spending on broadening their networks and introducing additional services to make shopping more convenient.

Internet retailing expected to remain the most dynamic

Retailing in Morocco is expected to continue to develop steadily over the forecast period, with internet retailing and discounters expected to remain the most dynamic channels. Online shopping is gradually gaining ground as a result of several factors, including the dynamic expansion of internet retailers, the growing number of households equipped with internet access, as well as the rising consumer confidence in virtual shopping. Consumers appreciate convenience, lower prices and home delivery: factors which make internet shopping cheaper and less time-consuming. Discounters will continue to perform well thanks largely to the aggressive expansion plans of BIM.


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Overview

Discover the latest market trends and uncover sources of future market growth for the Retailing industry in Morocco with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Retailing industry in Morocco, our research will save you time and money while empowering you to make informed, profitable decisions.

When you purchase this report, you also get the data and the content from these category reports in Morocco for free:

The Retailing in Morocco market research report includes:

  • Analysis of key supply-side and demand trends
  • Detailed segmentation of international and local products
  • Historic number of stores, selling space and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • How big is the grocery/non-grocery/non-store channel in Morocco?
  • Who are the leading retailers in Morocco?
  • How is retailing performing in Morocco?
  • What is the retailing environment like in Morocco?
  • Which channels are winning or losing in the fight for consumers’ money?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

This industry report originates from Passport, our Retailing market research database.

Table of Contents

Table of Contents

Retailing in Morocco - Industry Overview

EXECUTIVE SUMMARY

Retailing rebounds in 2011

Safer online transactions underpin good performance of internet retailing

Consumers continue to favour cheapest formats as they seek to save

Domestic players dominate retailing

Internet retailing expected to remain the most dynamic

KEY TRENDS AND DEVELOPMENTS

Economic conditions

Internet retailing

Private label increases its presence

Morocco embraces larger retail outlets and Western-style shopping centres

New concepts in retailing

MARKET INDICATORS

  • Table 1 Employment in Retailing 2006-2011

MARKET DATA

  • Table 2 Sales in Retailing by Category: Value 2006-2011
  • Table 3 Sales in Retailing by Category: % Value Growth 2006-2011
  • Table 4 Sales in Retailing by Grocery vs Non-Grocery 2006-2011
  • Table 5 Sales in Store-Based Retailing by Category: Value 2006-2011
  • Table 6 Sales in Store-Based Retailing by Category: % Value Growth 2006-2011
  • Table 7 Sales in Non-Grocery Retailers by Category: Value 2006-2011
  • Table 8 Sales in Non-Grocery Retailers by Category: % Value Growth 2006-2011
  • Table 9 Sales in Non-store Retailing by Category: Value 2006-2011
  • Table 10 Sales in Non-store Retailing by Category: % Value Growth 2006-2011
  • Table 11 Retailing Company Shares: % Value 2007-2011
  • Table 12 Retailing Brand Shares: % Value 2008-2011
  • Table 13 Store-Based Retailing Company Shares: % Value 2007-2011
  • Table 14 Store-Based Retailing Brand Shares: % Value 2008-2011
  • Table 15 Non-Grocery Retailers Company Shares: % Value 2007-2011
  • Table 16 Non-Grocery Retailers Brand Shares: % Value 2008-2011
  • Table 17 Non-store Retailing Company Shares: % Value 2007-2011
  • Table 18 Non-store Retailing Brand Shares: % Value 2008-2011
  • Table 19 Forecast Sales in Retailing by Category: Value 2011-2016
  • Table 20 Forecast Sales in Retailing by Category: % Value Growth 2011-2016
  • Table 21 Forecast Sales in Store-Based Retailing by Category: Value 2011-2016
  • Table 22 Forecast Sales in Store-Based Retailing by Category: % Value Growth 2011-2016
  • Table 23 Forecast Sales in Non-Grocery Retailers by Category: Value 2011-2016
  • Table 24 Forecast Sales in Non-Grocery Retailers by Category: % Value Growth 2011-2016
  • Table 25 Forecast Sales in Non-store Retailing by Category: Value 2011-2016
  • Table 26 Forecast Sales in Non-store Retailing by Category: % Value Growth 2011-2016

APPENDIX

Operating environment

Cash and carry

DEFINITIONS

SOURCE

  • Summary 1 Research Sources

Retailing in Morocco - Company Profiles

Avon Products Inc in Retailing (Morocco)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 4 Avon Beauty Products: Competitive Position 2012

Comptoir Métallurgique Marocain in Retailing (Morocco)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 7 Comptoir Métallurgique Marocain: Competitive Position 2012

Groupe Chaabi in Retailing (Morocco)

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 10 Group Chaabi: Competitive Position 2012

Groupe M&FIN in Retailing (Morocco)

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 13 Groupe M&FIN: Competitive Position 2012

Hanouti Shop SA in Retailing (Morocco)

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 16 Hanouti Shop SA: Competitive Position 2012

Hyper SA in Retailing (Morocco)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 19 Hyper SA: Competitive Position 2012

Kitea SA in Retailing (Morocco)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 22 Kitea SA: Competitive Position 2012

Marjane Holding in Retailing (Morocco)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 25 Marjane Holding: Competitive Position 2012

Maroshop SA in Retailing (Morocco)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 28 Maroshop SA: Competitive Position 2012

Microchoix Maroc SARL in Retailing (Morocco)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 31 Microchoix Maroc SARL: Competitive Position 2012

Mobilia SA in Retailing (Morocco)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 34 Mobilia SA: Competitive Position 2012

Planet Sport SARL in Retailing (Morocco)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 1 Planet Sport SARL: Planet Sport Morocco

COMPETITIVE POSITIONING

  • Summary 37 Planet Sport SARL: Competitive Position 2012

Saham SA in Retailing (Morocco)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 40 Saham SA: Competitive Position 2012

Uni Confort Maroc Dolidol in Retailing (Morocco)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 2 Uni Confort Maroc Dolidol: Layalits Morocco

COMPETITIVE POSITIONING

  • Summary 43 Uni Confort Maroc Dolidol: Competitive Position 2012

Apparel Specialist Retailers in Morocco - Category Analysis

HEADLINES

TRENDS

  • Economic recovery in 2011 resulted in higher disposable incomes amongst Moroccan consumers, and drove spending on clothing and footwear. With higher purchasing power, consumers returned to spending on clothing and footwear, in addition to purchasing everyday necessities such as groceries. Low- to middle-income consumers were back to their normal spending on clothing and footwear, whilst middle- to high-income consumers were back to purchasing their favourite brands, including well-known international brands. All of these factors increased the value growth of overall apparel specialist retailers in 2011 compared with the previous year.

CHANNEL FORMATS

  • Chart 3 Apparel Specialist Retailers: Bigdil
  • Chart 4 Apparel Specialist Retailers: Zara

CHANNEL DATA

  • Table 27 Apparel Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 28 Apparel Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 29 Apparel Specialist Retailers Company Shares by Value 2007-2011
  • Table 30 Apparel Specialist Retailers Brand Shares by Value 2008-2011
  • Table 31 Apparel Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 32 Apparel Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 33 Apparel Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 34 Apparel Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Direct Selling in Morocco - Category Analysis

HEADLINES

TRENDS

  • Beauty and personal care direct selling remained the main direct selling channel present in Morocco in 2011. New product developments, targeted promotions and other innovative activities were the main drivers of growth in direct selling current value sales. For example, Oriflame and Avon Products Inc expanded distribution of their catalogues and offered attractive discounts to regular customers in an effort to boost revenues. At the same time, direct selling companies developed more attractive introductory offers to draw in new consumers.

COMPETITIVE LANDSCAPE

  • Oriflame Maroc SARL maintained its leading position in direct selling in 2011 with a share of 33% in 2011. The company’s sales in 2011 amounted to Dh152 million, up from Dh140 million in 2010. Oriflame’s strong position in Morocco could be attributed to its longstanding presence in the country, which facilitated the creation of its strong brand equity in turn commanding loyalty and patronage from buyers.

PROSPECTS

  • Direct selling looks set to maintain its positive development over the forecast period as leading players like Oriflame, Avon and Forever Living will continue to expand their presence in different parts of Morocco while launching new products and developing more attractive promotional deals for both new and existing customers. It is projected that direct sellers will rely on their capability of reaching a larger consumer base than store-based channels as well as their more flexible payment system.

CHANNEL DATA

  • Table 35 Direct Selling by Category: Value 2006-2011
  • Table 36 Direct Selling by Category: % Value Growth 2006-2011
  • Table 37 Direct Selling Company Shares by Value 2007-2011
  • Table 38 Direct Selling Brand Shares by Value 2008-2011
  • Table 39 Direct Selling Forecasts by Category: Value 2011-2016
  • Table 40 Direct Selling Forecasts by Category: % Value Growth 2011-2016

DIY, Home Improvement and Garden Centres in Morocco - Category Analysis

HEADLINES

TRENDS

  • Leading modern chained outlets within DIY, home improvement and garden centres such as Bricoma and Mr Bricolage continued their penetration in the country in 2011, providing a one-stop shopping solution for the whole family. Initially targeting adult male consumers, DIY, home improvement and garden centres are intended to target the whole family with a convenient and spacious ambience and a more complete product range. These stores no longer sell only housewares and hardware, but have also added products such as automotive tools, electrical items and lighting, lawn and garden products and outdoor equipment. By adding product offerings to their stores, they aim to encourage consumers to switch from traditional independent stores to modern chained outlets faster and more smoothly.

CHANNEL FORMATS

  • Chart 5 DIY, Home Improvement and Garden Centres: Centres Bricoma
  • Chart 6 DIY, Home Improvement and Garden Centres: Centres Mr Bricolage

CHANNEL DATA

  • Table 41 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space 2006-2011
  • Table 42 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 43 DIY, Home Improvement and Garden Centres Company Shares by Value 2007-2011
  • Table 44 DIY, Home Improvement and Garden Centres Brand Shares by Value 2008-2011
  • Table 45 DIY, Home Improvement and Garden Centres Brand Shares by Outlets 2008-2011
  • Table 46 DIY, Home Improvement and Garden Centres Brand Shares by Selling Space 2008-2011
  • Table 47 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 48 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Electronics and Appliance Specialist Retailers in Morocco - Category Analysis

HEADLINES

TRENDS

  • The combination of rising disposable incomes in both rural and urban areas, easier access to consumer credit and instalment payment plans for Moroccan consumers, continued to support healthy current value growth in electronics and appliance specialist retailers in 2011. Towards the end of the review period, major chains offered interest free credit deals to consumers in order to boost purchases of big ticket items such as televisions, refrigerators, and washing machines. At the same time, chained operators stepped up promotional activities and offered more attractive discounts to strengthen their competitive positions and reduce their dependence on seasonal sales.

CHANNEL FORMATS

  • Chart 7 Electronics and Appliance Specialist Retailers: Retailers Electroplanet
  • Chart 8 Electronics and Appliance Specialist Retailers: Microchoix
  • Chart 9 Electronics and Appliance Specialist Retailers: Le Comptoir Métallurgique Marocain

CHANNEL DATA

  • Table 49 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 50 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 51 Electronics and Appliance Specialist Retailers Company Shares by Value 2007-2011
  • Table 52 Electronics and Appliance Specialist Retailers Brand Shares by Value 2008-2011
  • Table 53 Electronics and Appliance Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 54 Electronics and Appliance Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 55 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 56 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Furniture and Furnishings Stores in Morocco - Category Analysis

HEADLINES

TRENDS

  • In 2011, as the economy recovered, middle- to low-income consumers started to spend more on furniture and furnishings. The continued expansion by chained furniture and furnishings retailers especially by the opening of larger stores such as the recent opening of two Kitea Géant outlets by Kitea SA and Mobilia Megastore by Mobilia SA also contributed to significantly better growth for overall furniture and furnishings stores in 2011 compared with the previous year.

CHANNEL FORMATS

  • Chart 10 Furniture and Furnishings Stores: Kitea

CHANNEL DATA

  • Table 57 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space 2006-2011
  • Table 58 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 59 Furniture and Furnishings Stores Company Shares by Value 2007-2011
  • Table 60 Furniture and Furnishings Stores Brand Shares by Value 2008-2011
  • Table 61 Furniture and Furnishings Stores Brand Shares by Outlets 2008-2011
  • Table 62 Furniture and Furnishings Stores Brand Shares by Selling Space 2008-2011
  • Table 63 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 64 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Grocery Retailers in Morocco - Category Analysis

HEADLINES

TRENDS

  • After the slower economic growth in 2009 and 2010, the Moroccan economy recovered in 2011. This was partly due to the increase in exports to the country’s recovering trading partners and the amendments to the constitution as well as reforms and wages increases, all of which encouraged optimism among consumers. Spending on grocery products rose among middle and high-income consumers in urban locations. Sales from independent stores grew more slowly as more customers chose to shop in supermarkets and hypermarkets.

TRADITIONAL VS MODERN

CHANNEL FORMATS

  • Chart 11 Modern Grocery Retailers: MO Hypermarkets Marjane
  • Chart 12 Modern Grocery Retailers: MO Supermarkets ACIMA
  • Chart 13 Modern Grocery Retailers: MO Supermarkets Label Vie
  • Chart 14 Modern Grocery Retailers: MO Discounters Bim
  • Chart 15 Modern Grocery Retailers: MO Hypermarkets Aswak Assalam

COMPETITIVE LANDSCAPE

  • Marjane Holding retained its lead in grocery retailers in 2011, to hold 7% value share totalling Dh10.3 billion. Although independent retailers dominated grocery retailing, Marjane Holding benefited from having the most number of outlets in supermarkets and hypermarkets. In addition to having standalone outlets, the company invested in shopping centres like Marjane Square in Marrakech or Morocco Mall in Casablanca, which enabled it to take advantage of the huge traffic inside its shopping centres to sell its brands. Hypermarkets located inside a shopping centre had triple the revenue compared to those situated in other locations and standalone hypermarkets.

PROSPECTS

  • During the forecast period, the Moroccan macroeconomic situation, consumers’ disposable incomes and government intervention will remain the key determining factors in grocery retailing. Therefore, grocery retailing is predicted to grow faster than the review period, although growth will be much driven by the continued expansion of modern retailers to small cities.

CHANNEL DATA

  • Table 65 Sales in Grocery Retailers by Category: Value 2006-2011
  • Table 66 Sales in Grocery Retailers by Category: % Value Growth 2006-2011
  • Table 67 Grocery Retailers Company Shares: % Value 2007-2011
  • Table 68 Grocery Retailers Brand Shares: % Value 2008-2011
  • Table 69 Forecast Sales in Grocery Retailers by Category: Value 2011-2016
  • Table 70 Forecast Sales in Grocery Retailers by Category: % Value Growth 2011-2016

Health and Beauty Specialist Retailers in Morocco - Category Analysis

HEADLINES

TRENDS

  • A new decision was taken by the Ministry of Health in February 2010 which allows for the imposition of a price ceiling on medicines that are overpriced by manufacturers in order to make medicines more affordable to the average Moroccan. Although the main focus of the Ministry of Health was on more important prescription drugs that are used to treat chronic and life-threatening illnesses, these measures also pertained to commonly used consumer health products such as analgesics, cough, cold and allergy (hay fever) remedies, digestive remedies and vitamins. In order also to reduce its expenses, the Ministry of Health also recommended the exclusion of expensive medicines from the list of reimbursed medicines and to include more generics in order to also boost generics’ consumption. This affected the sales of chemists/pharmacies which only recorded marginal current value growth in 2011.

COMPETITIVE LANDSCAPE

  • Smaller independent players continued to dominate health and beauty specialist retailers in 2011. Most of these were present in chemists/pharmacies, by far the largest channel, where chains are not permitted to operate. This is attributed mainly to the fact that the distribution of medicinal products is highly regulated and only qualified pharmacists who are entitled under Moroccan law to own and run chemist/pharmacy outlets. Thus, the presence of chains is legally prohibited which explains the large dominion of independents.

PROSPECTS

  • The growing participation of women in the Moroccan workforce will continue to drive growth in health and beauty specialist retailers over the forecast period. Moroccan women are already more health-conscious than their male counterparts, and younger women in particular are also becoming increasingly image- conscious due to the growing influence of Western media and lifestyle trends. Health and beauty specialist retailers should try to capitalise on these developments by updating their product assortments and tailoring promotional activities to appeal more to women, who are becoming an increasingly important consumer group in Moroccan retailing generally.

CHANNEL FORMATS

  • Chart 16 Health and Beauty Specialists: Yves Rocher

CHANNEL DATA

  • Table 71 Health and Beauty Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 72 Health and Beauty Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 73 Health and Beauty Retailers Company Shares by Value 2007-2011
  • Table 74 Health and Beauty Retailers Brand Shares by Value 2008-2011
  • Table 75 Health and Beauty Retailers Brand Shares by Outlets 2008-2011
  • Table 76 Health and Beauty Retailers Brand Shares by Selling Space 2008-2011
  • Table 77 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 78 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Internet Retailing in Morocco - Category Analysis

HEADLINES

TRENDS

  • Internet retailing was one of the most dynamic retailing formats in Morocco in 2011, showing current value growth of 18%. While this was partly due to the fact that it was emerging from a low base, a number of other factors also supported strong growth in current value sales. Most notably, computer ownership and household internet penetration rose steadily throughout the review period; there were around 2.2 million household internet subscribers in Morocco in the first trimester of 2011, recording a growth of 60% up from the same period in 2010. At the same time, internet connection speeds improved steadily and Moroccans became more confident that buying products online would not expose them to the risk of identity theft. Finally, rising debit/credit card ownership and steady growth in the number of internet retailers operating in Morocco also drove growth in current value sales.

COMPETITIVE LANDSCAPE

  • PC manufacturer Dell Maroc SA continued to dominate internet retailing in 2011, holding a value sales share of 38%. Dell was one of the first specialist online retailers to enter Morocco, and although its value share gradually declined over the review period in line with the expansion of internet retailing as a whole, it managed to maintain its strong first-mover advantage. Dell share decline was also attributed to rising competition following entry of several internet retailers such as RMCshop.

PROSPECTS

  • Household internet penetration looks set to increase significantly over the forecast period with the increasing competition between the three internet service providers (Maroc Telecom, Inwi and Meditel) and the increasingly attractive promotional offers from such companies will also help to improve home internet access. At the same time, internet retailers will continue to work towards reducing operating costs and passing on savings to consumers in the form of lower prices, improving logistics and distribution networks and developing strategic partnerships with financial institutions to provide credit packages to customers.

CHANNEL DATA

  • Table 79 Internet Retailing by Category: Value 2006-2011
  • Table 80 Internet Retailing by Category: % Value Growth 2006-2011
  • Table 81 Internet Retailing Company Shares by Value 2007-2011
  • Table 82 Internet Retailing Brand Shares by Value 2008-2011
  • Table 83 Internet Retailing Forecasts by Category: Value 2011-2016
  • Table 84 Internet Retailing Forecasts by Category: % Value Growth 2011-2016

Leisure and Personal Goods Specialist Retailers in Morocco - Category Analysis

HEADLINES

TRENDS

  • During the review period, leisure and personal good specialist retailers registered the slowest current value growth of 3% in 2010, before increasing to 6% growth in 2011. Consumers responded positively to the optimism in the economic performance of the country and regained their purchasing power, and were also able to put aside some of their earnings for spending on leisure and personal goods, in addition to grocery purchases. In addition, rising demand from high-income consumers, who continued to purchase leisure and personal goods as a hobby or lifestyle, also contributed to a better sales performance in 2011.

CHANNEL FORMATS

  • Chart 17 Leisure and Personal Goods Specialist Retailers: Media Products Store Virgin
  • Chart 18 Leisure and Personal Goods Specialist Retailers: Toys & Games Maxitoys

CHANNEL DATA

  • Table 85 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 86 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 87 Leisure and Personal Goods Specialist Retailers Company Shares by Value 2007-2011
  • Table 88 Leisure and Personal Goods Specialist Retailers Brand Shares by Value 2008-2011
  • Table 89 Leisure and Personal Goods Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 90 Leisure and Personal Goods Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 91 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 92 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Mixed Retailers in Morocco - Category Analysis

HEADLINES

TRENDS

  • Mixed retailing in Morocco consists mainly of department stores and variety stores as no mass merchandisers and warehouse clubs were established by the end of 2011. These two channels are growing at a very slow pace compared with other retail channels. A great majority of Moroccans now prefer to shop in supermarkets and hypermarkets, at shopping centres and through other specialist retail channels. Mixed retailers also represents the unfashionable face of the current transformation of retailing in Morocco as the country moves away from department stores and variety stores towards hypermarkets and modern specialist retail outlets located within shopping centres.

COMPETITIVE LANDSCAPE

  • Groupe M&FIN continued to account for the largest share in mixed retailers in terms of sales and outlets. In 2011, the company held a 3% value share of the channel’s total revenue. Groupe M&FIN is the only mixed retailer chain in Morocco, dominating variety stores sales with 68% value share. Yatout outlets are spread across the country either in big, medium to small cities, and most of their outlets are located in densely populated areas catering to lower and middle-income consumers.

PROSPECTS

  • Different strategies will be employed by mixed retailers targeting different consumer groups in order to survive the competition during the forecast period. Department stores is expected to take advantage of the increasing purchasing power of Moroccan consumers and urbanisation in Morocco by continuing its expansion outside of Casablanca. Premium department stores such as Galeries Lafayette are expected to invest heavily in creating an enhanced customer experience in their stores, with an attractive ambience and other specific services. Similarly, variety stores is expected to continue to offer a wide variety of value-for-money products at a range of prices.

CHANNEL FORMATS

  • Chart 19 Mixed Retailers: Yatout

CHANNEL DATA

  • Table 93 Mixed Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 94 Mixed Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 95 Mixed Retailers Company Shares by Value 2007-2011
  • Table 96 Mixed Retailers Brand Shares by Value 2008-2011
  • Table 97 Mixed Retailers Brand Shares by Outlets 2008-2011
  • Table 98 Mixed Retailers Brand Shares by Selling Space 2008-2011
  • Table 99 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 100 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Vending in Morocco - Category Analysis

HEADLINES

TRENDS

  • The construction of modern office complexes in second-tier cities outside the axe of Casablanca and Rabat like the Tanger Med Business Centre was one of the main factors behind growth in vending current value sales in 2011. Companies that are located in these complexes usually offer their employees a range of facilities, including vending machines. Busier consumer lifestyles and a trend towards on-the-go consumption also bolstered growth in vending current value sales in 2011. On the whole, however, vending in Morocco remained comparatively underdeveloped at the end of the review period.

COMPETITIVE LANDSCAPE

  • Coca-Cola Morocco remained the leading vending company in 2011 with a value sales share of 18%. The company’s leadership was attributable to its strength in packaged drinks vending. Cafe Service SARL, which operates in unpackaged drinks vending, was the second leading vending player with a value share of 6%.

PROSPECTS

  • The modernisation of office environments in Morocco and the construction of more business parks on the outskirts of towns and cities where there are few foodservice outlets will help to drive growth in vending constant value sales over the forecast period. At the same time, busier lifestyles (particularly in big cities) and the growing consumer demand for convenience will also contribute to constant value sales growth.

CHANNEL DATA

  • Table 101 Vending by Category: Value 2006-2011
  • Table 102 Vending by Category: % Value Growth 2006-2011
  • Table 103 Vending Company Shares by Value 2007-2011
  • Table 104 Vending Brand Shares by Value 2008-2011
  • Table 105 Vending Forecasts by Category: Value 2011-2016
  • Table 106 Vending Forecasts by Category: % Value Growth 2011-2016

Segmentation

Segmentation

This market research report includes the following:

  • Retailing
    • Store-based Retailing
      • Grocery Retailers
        • Modern Grocery Retailers
          • Convenience Stores
          • Discounters
          • Forecourt Retailers
            • Chained Forecourt Retailers
            • Independent Forecourt Retailers
          • Hypermarkets
          • Supermarkets
        • Traditional Grocery Retailers
          • Food/Drink/Tobacco Specialists
          • Independent Small Grocers
          • Other Grocery Retailers
      • Non-Grocery Retailers
        • Apparel Specialist Retailers
        • Electronics and Appliance Specialist Retailers
        • Health and Beauty Specialist Retailers
          • Beauty Specialist Retailers
          • Chemists/Pharmacies
          • Parapharmacies/Drugstores
          • Other Healthcare Specialist Retailers
        • Home and Garden Specialist Retailers
          • DIY, Home Improvement and Garden Centres
          • Furniture and Furnishings Stores
        • Leisure and Personal Goods Specialist Retailers
          • Jewellers
          • Media Products Stores
          • Pet Shops and Superstores
          • Sports Goods Stores
          • Stationers/Office Supply Stores
          • Traditional Toys and Games Stores
          • Other Leisure and Personal Goods Specialist Retailers
        • Mixed Retailers
          • Department Stores
          • Mass Merchandisers
          • Variety Stores
          • Warehouse Clubs
        • Other Non-Grocery Retailers
    • Non-Store Retailing
      • Direct Selling
        • Beauty and Personal Care Direct Selling
        • Apparel Direct Selling
        • Consumer Electronics and Video Games Hardware Direct Selling
        • Consumer Healthcare Direct Selling
        • DIY and Gardening Direct Selling
        • Consumer Appliances Direct Selling
        • Home Care Direct Selling
        • Housewares and Home Furnishings Direct Selling
        • Media Products Direct Selling
        • Food and Drink Direct Selling
        • Toys and Games Direct Selling
        • Other Direct Selling
      • Homeshopping
        • Beauty and Personal Care Homeshopping
        • Apparel Homeshopping
        • Consumer Electronics and Video Games Hardware Homeshopping
        • Consumer Healthcare Homeshopping
        • DIY and Gardening Homeshopping
        • Consumer Appliances Homeshopping
        • Home Care Homeshopping
        • Housewares and Home Furnishings Homeshopping
        • Media Products Homeshopping
        • Food and Drink Homeshopping
        • Toys and Games Homeshopping
        • Other Homeshopping
      • Internet Retailing
        • Beauty and Personal Care Internet Retailing
        • Apparel Internet Retailing
        • Consumer Electronics and Video Games Hardware Internet Retailing
        • Consumer Healthcare Internet Retailing
        • DIY and Gardening Internet Retailing
        • Consumer Appliances Internet Retailing
        • Home Care Internet Retailing
        • Housewares and Home Furnishings Internet Retailing
        • Media Products Internet Retailing
        • Food and Drink Internet Retailing
        • Toys and Games Internet Retailing
        • Other Internet Retailing
      • Vending
        • Packaged Drinks Vending
        • Packaged Foods Vending
        • Personal Hygiene Products Vending
        • Tobacco Products Vending
        • Unpackaged Drinks Vending
        • Toys and Games Vending
        • Other Products Vending

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market sizes
  • Company shares
  • Brand shares
  • Employment
  • Grocery vs non-grocery

Market size details:

  • Retail value retail selling price excl sales tax % growth
  • Retail value retail selling price excl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Sites/outlets
  • Sites/outlets % growth
  • Sites/outlets per capita
  • Selling space
  • Selling space % growth
  • Selling space per capita
  • Retail value retail selling price incl sales tax % growth
  • Retail value retail selling price incl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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