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Country Report

Retailing in Serbia

Jun 2011

Price: $1,900

About this Report

About this Report

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Overview

Discover the latest market trends and uncover sources of future market growth for the Retailing industry in Serbia with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Retailing industry in Serbia, our research will save you time and money while empowering you to make informed, profitable decisions.

When you purchase this report, you also get the data and the content from these category reports in Serbia for free:

The Retailing in Serbia market research report includes:

  • Analysis of key supply-side and demand trends
  • Detailed segmentation of international and local products
  • Historic number of stores, selling space and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • How big is the grocery/non-grocery/non-store channel in Serbia?
  • Who are the leading retailers in Serbia?
  • How is retailing performing in Serbia?
  • What is the retailing environment like in Serbia?
  • Which channels are winning or losing in the fight for consumers’ money?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

This industry report originates from Passport, our Retailing market research database.

Sample Analysis

EXECUTIVE SUMMARY

Fast development of retailing in the 2000s

At the beginning of the 2000s, Serbia’s retailing industry started to develop quickly, together with the fast growth of the Serbian economy and opening-up of the market to foreign players in many related industries such as packaged food and drinks, consumer health, and beauty and personal care, etc. The expansion of these industries would have been doubtful had the retailing industry not expanded at the same time. In the last 10 years, many new types of retailers have been introduced to the Serbian market, such as discounters, hypermarkets, internet retailing, etc.

Economic crisis slows the development of retailing in 2009 and 2010

The Serbian economy experienced difficulties in the first months of 2009. Most privately-owned companies in all industries started to suffer from a lack of cash flow, and this trend continued up to the last months of 2010. The Serbian currency experienced rapid devaluation compared to the euro and the budgets of Serbian consumers have been drastically reduced in 2009 and 2010. These factors slowed the expansion of retailing, with retail value sales declining.

Grocery dominates retailing in Serbia

In store-based retailing, there is a visible domination of grocery channels over non-grocery ones. This split was consolidated from the beginning of the economic crisis in early 2009 as non-grocery retailers suffered more than their grocery counterparts. Many Serbian consumers postponed the purchase of new furniture and new electronic appliances and clothing and footwear, while a decline in spending on food, drinks and other groceries was less visible.

Competitive environment at a low level in 2010

One of biggest obstacles to the healthy development of retailing in Serbia is the lack of serious competition among retailers. The absence of international players in most channels still limits the choice of Serbian consumers to predominantly domestic retailers and domestic and regional goods in their outlets. International players are slowly entering Serbia, but their number remains low. Additionally, the economic crisis forced most potential entrants to postpone their arrival in 2009 and 2010. However, a visible strengthening of the competitive environment is expected in the forecast period.

Expected fast development of retailing over the forecast period

After two years of economic crisis, when the development of retailing was almost halted, the industry is set to record faster retail value sales growth in the forecast period. This improvement especially refers to non-grocery retailers and non-store retailing, which will pull the whole industry in a positive direction. Grocery retailing will also grow in retail value sales terms, but at a slower rate than non-grocery retailers and non-store retailing.

Table of Contents

Table of Contents

Retailing in Serbia - Industry Overview

EXECUTIVE SUMMARY

Fast development of retailing in the 2000s

Economic crisis slows the development of retailing in 2009 and 2010

Grocery dominates retailing in Serbia

Competitive environment at a low level in 2010

Expected fast development of retailing over the forecast period

KEY TRENDS AND DEVELOPMENTS

Economic conditions

Government regulation

Foreign Direct Investment

Demographic changes

Consumer lifestyles

MARKET DATA

  • Table 1 Sales in Retailing by Category: Value 2005-2010
  • Table 2 Sales in Retailing by Category: % Value Growth 2005-2010
  • Table 3 Sales in Retailing by Grocery vs Non-Grocery 2005-2010
  • Table 4 Sales in Store-Based Retailing by Category: Value 2005-2010
  • Table 5 Sales in Store-Based Retailing by Category: % Value Growth 2005-2010
  • Table 6 Retailing Company Shares: % Value 2006-2010
  • Table 7 Retailing Brand Shares: % Value 2007-2010
  • Table 8 Forecast Sales in Retailing by Category: Value 2010-2015
  • Table 9 Forecast Sales in Retailing by Category: % Value Growth 2010-2015
  • Table 10 Forecast Sales in Store-Based Retailing by Category: Value 2010-2015
  • Table 11 Forecast Sales in Store-Based Retailing by Category: % Value Growth 2010-2015

APPENDIX

Operating environment

Cash-and-Carry

  • Table 12 Cash-and-Carry: Sales by National Brand Owner: Sales Value 2007-2010
  • Table 13 Cash-and-Carry: Number of Outlets by National Brand Owner: 2007-2010

DEFINITIONS

  • Summary 1 Research Sources

Retailing in Serbia - Company Profiles

Delta Holding doo in Retailing (Serbia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 1 Delta Holding doo: Tempo in Novi Sad

PRIVATE LABEL

  • Summary 4 Delta Holding doo: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 5 Delta Holding doo: Competitive Position 2010

Forma Ideale doo in Retailing (Serbia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 2 Forma Ideale doo: Forma Ideale in Novi Sad

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 8 Forma Ideale doo: Competitive Position 2010

Lilly Drogerie doo in Retailing (Serbia)

STRATEGIC DIRECTION

KEY FACTS

COMPANY BACKGROUND

  • Chart 3 Lilly Drogerie doo: Lilly in Belgrade

INTERNET STRATEGY

PRIVATE LABEL

  • Summary 11 Lilly Drogerie doo: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 12 Lilly Drogerie doo: Competitive Position 2010

Mercator - S doo in Retailing (Serbia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 4 Mercator - S doo: Mercator in Novi Sad

PRIVATE LABEL

  • Summary 15 Mercator - S doo: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 16 Mercator - S doo: Competitive Position 2010

Simpo ad in Retailing (Serbia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 5 Simpo ad: Simpo in Novi Sad

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 19 Simpo ad: Competitive Position 2010

Grocery Retailers in Serbia - Category Analysis

HEADLINES

TRENDS

  • The economic crisis was most important factor in grocery retailing in 2009 and 2010. It forced Serbian consumers to cut their spending on non-essential products, such as some food, beauty and personal care and home care types. As a result, Serbian consumers visited grocery stores less frequently. Whilst, current value sales grew by 1% in 2010, the sales performance in constant value terms was negative in both 2009 and 2010.

TRADITIONAL VS MODERN

COMPETITIVE LANDSCAPE

  • Delta Holding is the leading player in grocery retailing, accounting for a 17% share of retail value sales in 2010. The company owns 11 discounters (Tempo Ekspres), eight hypermarkets (Tempo and Super Maxi), 81 supermarkets (Maxi) and 169 convenience stores (Mini Maxi). Delta Holding became the leader in grocery retailing in the 1990s, when it purchased the government-owned store chains Pekabeta, C-Market and Maksi diskont, rebranding them as Maxi. Later, the company increased the number of Maxi stores and added to its retailing portfolio Super Maxi, Tempo and Tempo Ekspres to its retailing portfolio.

PROSPECTS

  • Grocery retailing in Serbia is expected to face a transformation over the forecast period. Above all, supermarkets and hypermarkets are expected to take sales from small grocery retailers on the road a long-term domination of grocery retailing. Moreover, chained retailers will take sales from independent players in all grocery retailing channels. Overall, grocery retailing is predicted to record gradually accelerating retail value sales growth over the forecast period.

CHANNEL FORMATS

  • Chart 6 Modern Grocery Retailing: Mini Maxi in Sremska Kamenica
  • Chart 7 Modern Grocery Retailing: Stop Shop in Novi Sad
  • Chart 8 Modern Grocery Retailing: Mercator in Novi Sad
  • Chart 9 Traditional Grocery Retailing: Jelena 2 in Sremska Kamenica
  • Chart 10 Traditional Grocery Retailing: NID in Sremska Kamenica
  • Chart 11 Traditional Grocery Retailing: Podunavlje Beocin in Beocin

CHANNEL DATA

  • Table 14 Sales in Grocery Retailing by Category: Value 2005-2010
  • Table 15 Sales in Grocery Retailing by Category: % Value Growth 2005-2010
  • Table 16 Grocery Retailers Company Shares: % Value 2006-2010
  • Table 17 Grocery Retailers Brand Shares: % Value 2007-2010
  • Table 18 Forecast Sales in Grocery Retailing by Category: Value 2010-2015
  • Table 19 Forecast Sales in Grocery Retailing by Category: % Value Growth 2010-2015

Non-Grocery Retailers in Serbia - Category Analysis

HEADLINES

TRENDS

  • Non-grocery retailing recorded a 4% decline in current value sales in 2010. In constant value terms, sales decreased by 8%. In general, the economic crisis severely hit the budgets of the Serbian population in 2009 and 2010, forcing consumers to limit or avoid purchases of new consumer electronics and appliances, leisure and personal goods and some types of clothing and footwear.

COMPETITIVE LANDSCAPE

  • Apotekarska Ustanova, a government-owned pharmacy chain, is the leading player in a highly fragmented competitive landscape in 2010. This is unsurprising, given that Apotekarska Ustanova has been present in the country for decades and it has a nationwide network, including rural areas. The player had 500 outlets and registered retail value sales of RSD7.5 billion in 2010.

PROSPECTS

  • After a very difficult two years, non-grocery retailing in Serbia is expected to continue with the development underway in 2005-2008. The economy showed the first signs of recovery at the end of 2010. This offers good prospects for non-grocery retailing in the forecast period. Retailers are therefore expected to overcome their financial difficulties, while Serbian consumers will be more willing to spend more in their outlets than in 2009 and 2010.

CHANNEL FORMATS

  • Chart 12 Non-Grocery Retailers: Matijevic in Sremska Kamenica
  • Chart 13 Non-Grocery Retailers: Apotekarska Ustanova in Sremska Kamenica

CHANNEL DATA

  • Table 20 Sales in Non-Grocery Retailing by Category: Value 2005-2010
  • Table 21 Sales in Non-Grocery Retailing by Category: % Value Growth 2005-2010
  • Table 22 Non-Grocery Retailers Company Shares: % Value 2006-2010
  • Table 23 Non-Grocery Retailers Brand Shares: % Value 2007-2010
  • Table 24 Forecast Sales in Non-Grocery Retailing by Category: Value 2010-2015
  • Table 25 Forecast Sales in Non-Grocery Retailing by Category: % Value Growth 2010-2015

Non-Store Retailing in Serbia - Category Analysis

HEADLINES

TRENDS

  • Non-store retailing remains very underdeveloped in Serbia. In 2010, non-store retailing accounted for a 2% share of overall retail value sales. This low share clearly illustrates the huge gap between store-based and non-store retailing in the country.

COMPETITIVE LANDSCAPE

  • The leading players in non-store retailing in Serbia are two beauty and personal care direct sellers: Oriflame Kozmetika and Avon Cosmetics. The arrival of these two companies in Serbia at the beginning of the 21st Century helped non-store retailing to develop in the country. In 2010, they accounted for a combined 56% share of retail value sales, and the non-store channel would be drastically poorer without them. Oriflame Kozmetika and Avon Cosmetics main advantage is their much greater and global experience, while most of their competitors in Serbia are local retailers and new to non-store retailing.

PROSPECTS

  • Non-store retailing is predicted to enjoy fast growth over the forecast period. Retail value sales are expected to grow by a 15% constant value CAGR to reach RSD22.5 billion in 2015. However, given that non-store retailing is highly underdeveloped in Serbia, fast growth is derived from a very low sales base.

CHANNEL FORMATS

  • Chart 14 Non-Store Retailer: Vending

CHANNEL DATA

  • Table 26 Sales in Non-Store Retailing by Category: Value 2005-2010
  • Table 27 Sales in Non-Store Retailing by Category: % Value Growth 2005-2010
  • Table 28 Non-Store Retailing Company Shares: % Value 2006-2010
  • Table 29 Non-Store Retailing Brand Shares: % Value 2007-2010
  • Table 30 Forecast Sales in Non-Store Retailing by Category: Value 2010-2015
  • Table 31 Forecast Sales in Non-Store Retailing by Category: % Value Growth 2010-2015

Segmentation

Segmentation

This market research report includes the following:

  • Retailing
    • Store-based Retailing
      • Grocery Retailers
        • Discounters
        • Food/Drink/Tobacco Specialists
        • Hypermarkets
        • Small Grocery Retailers
          • Convenience Stores
          • Forecourt Retailers
            • Chained Forecourt Retailers
            • Independent Forecourt Retailers
          • Independent Small Grocers
        • Supermarkets
        • Other Grocery Retailers
      • Non-Grocery Retailers
        • Clothing and Footwear Specialist Retailers
        • Electronics and Appliance Specialist Retailers
        • Health and Beauty Specialist Retailers
          • Beauty Specialist Retailers
          • Chemists/Pharmacies
          • Parapharmacies/Drugstores
          • Other Healthcare Specialist Retailers
        • Home and Garden Specialist Retailers
          • DIY, Home Improvement and Garden Centres
          • Furniture and Furnishings Stores
        • Leisure and Personal Goods Specialist Retailers
          • Jewellers
          • Media Products Stores
          • Pet Shops and Superstores
          • Sports Goods Stores
          • Stationers/Office Supply Stores
          • Traditional Toys and Games Stores
          • Other Leisure and Personal Goods Specialist Retailers
        • Mixed Retailers
          • Department Stores
          • Mass Merchandisers
          • Variety Stores
          • Warehouse Clubs
        • Other Non-Grocery Retailers
    • Non-Store Retailing
      • Direct Selling
        • Beauty and Personal Care Direct Selling
        • Clothing and Footwear Direct Selling
        • Consumer Electronics Direct Selling
        • Consumer Healthcare Direct Selling
        • DIY and Gardening Direct Selling
        • Consumer Appliances Direct Selling
        • Home Care Direct Selling
        • Housewares and Home Furnishings Direct Selling
        • Media Products Direct Selling
        • Food and Drink Direct Selling
        • Other Direct Selling
      • Homeshopping
        • Beauty and Personal Care Homeshopping
        • Clothing and Footwear Homeshopping
        • Consumer Electronics Homeshopping
        • Consumer Healthcare Homeshopping
        • DIY and Gardening Homeshopping
        • Consumer Appliances Homeshopping
        • Home Care Homeshopping
        • Housewares and Home Furnishings Homeshopping
        • Media Products Homeshopping
        • Food and Drink Homeshopping
        • Other Homeshopping
      • Internet Retailing
        • Beauty and Personal Care Internet Retailing
        • Clothing and Footwear Internet Retailing
        • Consumer Electronics Internet Retailing
        • Consumer Healthcare Internet Retailing
        • DIY and Gardening Internet Retailing
        • Consumer Appliances Internet Retailing
        • Home Care Internet Retailing
        • Housewares and Home Furnishings Internet Retailing
        • Media Products Internet Retailing
        • Food and Drink Internet Retailing
        • Other Internet Retailing
      • Vending
        • Packaged Drinks Vending
        • Packaged Foods Vending
        • Personal Hygiene Products Vending
        • Tobacco Products Vending
        • Unpackaged Drinks Vending
        • Other Products Vending

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market sizes
  • Company shares
  • Brand shares
  • Employment
  • Grocery vs non-grocery

Market size details:

  • Retail value retail selling price excl sales tax % growth
  • Retail value retail selling price excl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Sites/outlets
  • Sites/outlets % growth
  • Sites/outlets per capita
  • Selling space
  • Selling space % growth
  • Selling space per capita
  • Retail value retail selling price excl sales tax real (constant 2008) prices % growth
  • Retail value retail selling price excl sales tax real (constant 2008) prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax real (constant 2008) prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax real (constant 2008) prices % growth
  • Retail value retail selling price incl sales tax real (constant 2008) prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax real (constant 2008) prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax % growth
  • Retail value retail selling price incl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax nominal (current) prices % growth
  • Retail value retail selling price excl sales tax nominal (current) prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax nominal (current) prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax nominal (current) prices % growth
  • Retail value retail selling price incl sales tax nominal (current) prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax nominal (current) prices per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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