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Country Report

Retailing in the Netherlands

Jun 2012

Price: US$1,900

About this Report

EXECUTIVE SUMMARY

Retailing continues to pick up speed in 2011

The Dutch retailing industry still has room for growth, and while value growth slowed down in 2009 following the recession, the industry was not in danger of shrinking. Already in 2010, retailing value sales saw an improved performance and by 2011 the industry has strengthened to 2% value growth. Nonetheless, consumers were still quite cautious with their spending up to 2011, and the performance of the industry that year was not as strong as predicted by industry experts.

Technology offers helping hand for retailing industry

Changes in the shopping behaviour of Dutch consumers and new technologies are currently transforming the retailing industry. With the high availability of smartphones in the Netherlands, Dutch consumers increasingly rely on their phones to read user reviews and make use of social media to find the right product at the right price and also the location. The influence of retail advertising via social media was evident by 2011. Armed with the information retrieved from their smartphones, Dutch consumers flock to shops to seek advice from store staff before buying the selected products.

Grocery retailing outpaces non-grocery retailing

Non-grocery channels accrued notably larger value sales compared with grocery channels in the Netherlands over the review period. However, in 2011 grocery retailing managed to show a stronger performance compared with non-grocery. Grocery retailers, especially the leading supermarket chains, have stepped up their efforts to attract consumers by focusing more on the quality of their offering as well as improving their customer service. Meanwhile, while non-grocery retailing also performed significantly stronger in 2011 following the recovery seen in 2010, it did not grow as rapidly as grocery retailing. Consumers were still more cautious with their spending on certain non-grocery items, such as furniture and homewares. In fact furniture and homeware stores experienced a decline in value sales in 2011. In addition, non-grocery retailers have to some extent also seen a growing number of consumers making purchases online, while for grocery retailing consumers had yet to do as much shopping online at the end of the review period.

Local supermarket chains rule the roost

The Dutch retailing industry is best known for the supermarket chain Albert Heijn. Albert Heijn BV is indeed the most prominent player in the industry, with its strong outlet presence throughout the country. Other than Albert Heijn, the otherwise fragmented industry features mostly local supermarket chains as the leading players, including Jumbo Supermarkten BV and C1000 BV. Meanwhile, the most significant non-grocery retailer up to 2011 was another local chain, Blokker Nederland BV.

Stagnation likely over forecast period as industry matures

Following the favourable performance of the retailing industry in 2011, the industry is set to mature over the forecast period with marginal value growth towards 2016. The brightest spot for the industry will be Internet retailing, which is set to see an 8% constant value CAGR over the forecast period. The Netherlands already has relatively high per capita spending for online retailing, and growth is still expected to be healthy over the period to 2016 with more retailers offering their products online as well.


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Overview

Discover the latest market trends and uncover sources of future market growth for the Retailing industry in Netherlands with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Retailing industry in Netherlands, our research will save you time and money while empowering you to make informed, profitable decisions.

When you purchase this report, you also get the data and the content from these category reports in Netherlands for free:

The Retailing in Netherlands market research report includes:

  • Analysis of key supply-side and demand trends
  • Detailed segmentation of international and local products
  • Historic number of stores, selling space and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • How big is the grocery/non-grocery/non-store channel in Netherlands?
  • Who are the leading retailers in Netherlands?
  • How is retailing performing in Netherlands?
  • What is the retailing environment like in Netherlands?
  • Which channels are winning or losing in the fight for consumers’ money?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

This industry report originates from Passport, our Retailing market research database.

Table of Contents

Table of Contents

Retailing in the Netherlands - Industry Overview

EXECUTIVE SUMMARY

Retailing continues to pick up speed in 2011

Technology offers helping hand for retailing industry

Grocery retailing outpaces non-grocery retailing

Local supermarket chains rule the roost

Stagnation likely over forecast period as industry matures

KEY TRENDS AND DEVELOPMENTS

Dutch economic recovery not as rapid as expected

Social media increasingly seen as essential tool for retailers

Dutch Government further regulates retailers’ opening times

Private label: Dutch retailers become more innovative

Card payments become the norm as cash falls out of fashion

Internet retailing: increasing number of consumers buy online

MARKET INDICATORS

  • Table 1 Employment in Retailing 2006-2011

MARKET DATA

  • Table 2 Sales in Retailing by Category: Value 2006-2011
  • Table 3 Sales in Retailing by Category: % Value Growth 2006-2011
  • Table 4 Sales in Retailing by Grocery vs Non-Grocery 2006-2011
  • Table 5 Sales in Store-Based Retailing by Category: Value 2006-2011
  • Table 6 Sales in Store-Based Retailing by Category: % Value Growth 2006-2011
  • Table 7 Sales in Non-Grocery Retailers by Category: Value 2006-2011
  • Table 8 Sales in Non-Grocery Retailers by Category: % Value Growth 2006-2011
  • Table 9 Sales in Non-store Retailing by Category: Value 2006-2011
  • Table 10 Sales in Non-store Retailing by Category: % Value Growth 2006-2011
  • Table 11 Retailing Company Shares: % Value 2007-2011
  • Table 12 Retailing Brand Shares: % Value 2008-2011
  • Table 13 Store-Based Retailing Company Shares: % Value 2007-2011
  • Table 14 Store-Based Retailing Brand Shares: % Value 2008-2011
  • Table 15 Non-Grocery Retailers Company Shares: % Value 2007-2011
  • Table 16 Non-Grocery Retailers Brand Shares: % Value 2008-2011
  • Table 17 Non-store Retailing Company Shares: % Value 2007-2011
  • Table 18 Non-store Retailing Brand Shares: % Value 2008-2011
  • Table 19 Forecast Sales in Retailing by Category: Value 2011-2016
  • Table 20 Forecast Sales in Retailing by Category: % Value Growth 2011-2016
  • Table 21 Forecast Sales in Store-Based Retailing by Category: Value 2011-2016
  • Table 22 Forecast Sales in Store-Based Retailing by Category: % Value Growth 2011-2016
  • Table 23 Forecast Sales in Non-Grocery Retailers by Category: Value 2011-2016
  • Table 24 Forecast Sales in Non-Grocery Retailers by Category: % Value Growth 2011-2016
  • Table 25 Forecast Sales in Non-store Retailing by Category: Value 2011-2016
  • Table 26 Forecast Sales in Non-store Retailing by Category: % Value Growth 2011-2016

APPENDIX

Operating environment

Cash and carry

DEFINITIONS

SOURCES

  • Summary 1 Research Sources

Retailing in the Netherlands - Company Profiles

Albert Heijn BV in Retailing (Netherlands)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 4 Albert Heijn BV: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 5 Albert Heijn BV: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 6 Albert Heijn BV: Competitive Position 2011

Aldi Nederland BV in Retailing (Netherlands)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 9 Aldi Nederland BV: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 10 Aldi Nederland BV: Competitive Position 2011

AS Watson (Health & Beauty Europe) in Retailing (Netherlands)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 13 AS Watson (Health & Beauty Europe): Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 14 AS Watson (Health & Beauty Europe): Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 15 AS Watson (Health & Beauty Europe): Competitive Position 2011

Blokker Nederland BV in Retailing (Netherlands)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 18 Blokker Nederland BV: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 19 Blokker Nederland BV: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 20 Blokker Nederland BV: Competitive Position 2011

C1000 BV in Retailing (Netherlands)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 23 C1000 BV: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 24 C1000 BV: Competitive Position 2011

De Bijenkorf BV in Retailing (Netherlands)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 27 DE Bijenkorf BV: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 28 De Bijenkorf BV: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 29 De Bijenkorf BV: Competitive Position 2011

Etos BV in Retailing (Netherlands)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 32 Etos BV: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 33 Etos BV: Competitive Position 2011

Hema BV in Retailing (Netherlands)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 36 Hema BV: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 37 Hema BV: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 38 Hema BV: Competitive Position 2011

Inter IKEA Systems Holding NV in Retailing (Netherlands)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 41 Inter IKEA Systems Holding NV: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 42 Inter IKEA Systems Holding NV: Competitive Position 2011

Intergamma BV in Retailing (Netherlands)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 45 Intergamma BV: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 46 Intergamma BV: Competitive Position 2011

Jumbo Supermarkten BV in Retailing (Netherlands)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 49 Jumbo Supermarkten BV: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 50 Jumbo Supermarkten BV: Competitive Position 2011

Lidl Nederland GmbH in Retailing (Netherlands)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 53 Lidl Nederland GmbH: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 54 Lidl Nederland GmbH: Competitive Position 2011

Spar Holding BV in Retailing (Netherlands)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 57 Spar Holding BV: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 58 Spar Holding BV: Competitive Position 2011

Sperwer Holding BV in Retailing (Netherlands)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 61 Sperwer Holding BV: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 62 Sperwer Holding BV: Competitive Position 2011

Wehkamp BV in Retailing (Netherlands)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 64 Wehkamp BV: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 65 Wehkamp BV: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 66 Wehkamp BV: Competitive Position 2011

Apparel Specialist Retailers in the Netherlands - Category Analysis

HEADLINES

TRENDS

  • In 2011 apparel specialist retailers demonstrated a positive track record with a slight improvement in sales, which increased by 3%. A number of retailers managed to grow beyond expectations in 2011, but these are still cautious to discuss further growth. Growth in apparel retailing for those few retailers was thanks to strategies focused on tight financial planning.

CHANNEL FORMATS

  • Chart 1 Apparel Specialist Retailers: C&A in Amsterdam
  • Chart 2 Apparel Specialist Retailers: C&A in Amsterdam
  • Chart 3 Apparel Specialist Retailers: Livera in Amsterdam
  • Chart 4 Apparel Specialist Retailers: Schoenenreus in Amsterdam

CHANNEL DATA

  • Table 27 Apparel Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 28 Apparel Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 29 Apparel Specialist Retailers Company Shares by Value 2007-2011
  • Table 30 Apparel Specialist Retailers Brand Shares by Value 2008-2011
  • Table 31 Apparel Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 32 Apparel Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 33 Apparel Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 34 Apparel Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Direct Selling in the Netherlands - Category Analysis

HEADLINES

TRENDS

  • Direct selling performance remained weak in 2011, posting further declines in value sales. Online retailing was the main threat to direct sales at the end of the review period. Retailers are expected to start advertising in Dutch media in order to increase awareness and respond to competition from other forms of retailing, including online. In the Netherlands, direct sales communication and marketing actions are restricted to sponsorships of diverse activities.

COMPETITIVE LANDSCAPE

  • Herbalife markets a wide range of dietary supplements and weight-loss products. In 2010 the company aimed to associate the brand not only with weight-loss positioning but also with healthy living. Herbalife is sponsor of television programmes such as “Tien Jaar Jonger” (Ten Years Younger) with a content highly focused on helping people to lead healthy lives in order to feel and look better.

PROSPECTS

  • Direct selling is to face a lot of competition over the forecast period, not only from online retailers but also from grocery and non-grocery retailers, especially health and beauty specialists and variety retailers which target consumer segments already covered by direct selling.

CHANNEL INDICATORS

  • Table 35 Direct Selling Agents 2010

CHANNEL DATA

  • Table 36 Direct Selling by Category: Value 2006-2011
  • Table 37 Direct Selling by Category: % Value Growth 2006-2011
  • Table 38 Direct Selling Company Shares by Value 2007-2011
  • Table 39 Direct Selling Brand Shares by Value 2008-2011
  • Table 40 Direct Selling Forecasts by Category: Value 2011-2016
  • Table 41 Direct Selling Forecasts by Category: % Value Growth 2011-2016

DIY, Home Improvement and Garden Centres in the Netherlands - Category Analysis

HEADLINES

TRENDS

  • The total value of DIY, home improvement and garden centres reached EUR8,537 million in 2011. The Dutch economy was slow in 2011 which proved difficult for retailers operating in this segment. However, there was a small improvement in sales, with many stores reporting positive recruitment of personnel.

CHANNEL FORMATS

  • Chart 5 DIY, Home Improvement and Garden Centres: Praxis in Amsterdam
  • Chart 6 DIY, Home Improvement and Garden Centres: Gamma in Amsterdam

CHANNEL DATA

  • Table 42 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space 2006-2011
  • Table 43 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 44 DIY, Home Improvement and Garden Centres Company Shares by Value 2007-2011
  • Table 45 DIY, Home Improvement and Garden Centres Brand Shares by Value 2008-2011
  • Table 46 DIY, Home Improvement and Garden Centres Brand Shares by Outlets 2008-2011
  • Table 47 DIY, Home Improvement and Garden Centres Brand Shares by Selling Space 2008-2011
  • Table 48 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 49 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Electronics and Appliance Specialist Retailers in the Netherlands - Category Analysis

HEADLINES

TRENDS

  • Consumers were increasingly shifting towards Internet shopping in 2011, jeopardising sales of retailers. However, electronics and appliance specialist retailers managed to show positive sales results compared with 2010.

CHANNEL FORMATS

  • Chart 7 Electronics and Appliance Specialist Retailers: Media Markt in Amsterdam

CHANNEL DATA

  • Table 50 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 51 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 52 Electronics and Appliance Specialist Retailers Company Shares by Value 2007-2011
  • Table 53 Electronics and Appliance Specialist Retailers Brand Shares by Value 2008-2011
  • Table 54 Electronics and Appliance Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 55 Electronics and Appliance Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 56 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 57 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Furniture and Furnishings Stores in the Netherlands - Category Analysis

HEADLINES

TRENDS

  • The number of outlets stood at 10,204 in 2011. The number of outlets demonstrated a decrease from 2010 due to both bankruptcies and of the acquisitions of independent stores. Larger chained retailers did not invest much in opening new outlets in 2011. The total value of furniture and furnishings stores reaches EUR7,418 million in 2011.

CHANNEL FORMATS

  • Chart 8 Furniture and Furnishings Stores: Leen Bakker in Amsterdam
  • Chart 9 Furniture and Furnishings Stores: Kwantum in Amsterdam
  • Chart 10 Furniture and Furnishings Stores: IKEA in Amsterdam

CHANNEL DATA

  • Table 58 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space 2006-2011
  • Table 59 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 60 Furniture and Furnishings Stores Company Shares by Value 2007-2011
  • Table 61 Furniture and Furnishings Stores Brand Shares by Value 2008-2011
  • Table 62 Furniture and Furnishings Stores Brand Shares by Outlets 2008-2011
  • Table 63 Furniture and Furnishings Stores Brand Shares by Selling Space 2008-2011
  • Table 64 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 65 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Grocery Retailers in the Netherlands - Category Analysis

HEADLINES

TRENDS

  • Dutch consumers visit supermarkets every week, dividing their shopping trips into three or more supermarket visits. Usually, Wednesdays, Fridays and Saturdays are the busy shopping days as in many families one of the adults works part-time, with days off on Wednesdays and Fridays. This makes grocery shopping a routine activity. On average, consumers visit a supermarket 140 times per year, and spend an average of 25 minutes per visit.

TRADITIONAL COMPARED WITH MODERN

CHANNEL FORMATS

  • Chart 11 Modern Grocery Retailers: Dekamarkt in Amsterdam
  • Chart 12 Modern Grocery Retailers: Super De Boer in Diemen
  • Chart 13 Traditional Grocery Retailers: Gall & Gall in Amsterdam
  • Chart 14 Traditional Grocery Retailers: Multi-Vlaai in Amsterdam
  • Chart 15 Traditional Grocery Retailers: Keurslager in Diemen

COMPETITIVE LANDSCAPE

  • Grocery retailers are quite fragmented in the Netherlands in terms of number of players, but Albert Heijn BV has clear leadership, with its dominance of supermarkets and hypermarkets, as well as good presence in convenience stores. Aside from Albert Heijn, other leading positions within grocery retailers in the Netherlands mostly belong to supermarket chains such as Jumbo and C1000.

PROSPECTS

  • Consumers are increasingly demanding convenience, speed and comfort. Apps, including virtual shopping lists, orders and offering mobile searches, are a logical step in satisfying consumer demand. However, grocery retailers show also an unresolved 2-fold conflict. First, consumer demand for retail apps is growing. Grocery retailers are reluctant to make such apps available because they allow price comparisons between different chains.

CHANNEL DATA

  • Table 66 Sales in Grocery Retailers by Category: Value 2006-2011
  • Table 67 Sales in Grocery Retailers by Category: % Value Growth 2006-2011
  • Table 68 Grocery Retailers Company Shares: % Value 2007-2011
  • Table 69 Grocery Retailers Brand Shares: % Value 2008-2011
  • Table 70 Forecast Sales in Grocery Retailers by Category: Value 2011-2016
  • Table 71 Forecast Sales in Grocery Retailers by Category: % Value Growth 2011-2016

Health and Beauty Specialist Retailers in the Netherlands - Category Analysis

HEADLINES

TRENDS

  • Health and beauty specialist retailers faced competition in 2011 not only from grocery retailers but also from mixed retailers, particularly variety stores. Total value growth of health and beauty specialist retailers was just over 3% in 2011.

COMPETITIVE LANDSCAPE

  • For overall health & beauty retailers, there is no clear leadership with the top players having small gap in their value shares. Kring-apotheek BV pharmacy chain managed to maintain top spot throughout the historic period ahead of AS Watson (Health & Beauty Europe) chain of parapharmacies/drugstores. The key players of health & beauty retailers in the Netherlands as of 2011 remained largely the pharmacy and parapharmacies/drugstores chains, with smaller presence of other health specialist retailers or beauty specialist retailers chains.

PROSPECTS

  • In 2011 chemists/pharmacies faced financial pressure due to new reduced service tariffs established by the Dutch Healthcare Authority (NZA) for chemists/pharmacies. Euromonitor expects a number of mergers and acquisitions to occur over the forecast period for this channel.

CHANNEL FORMATS

  • Chart 16 Parapharmacies/Drugstores Retailers: Kruidvat in Amsterdam
  • Chart 17 Parapharmacies/Drugstores Retailers: Etos in Amsterdam

CHANNEL DATA

  • Table 72 Health and Beauty Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 73 Health and Beauty Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 74 Health and Beauty Retailers Company Shares by Value 2007-2011
  • Table 75 Health and Beauty Retailers Brand Shares by Value 2008-2011
  • Table 76 Health and Beauty Retailers Brand Shares by Outlets 2008-2011
  • Table 77 Health and Beauty Retailers Brand Shares by Selling Space 2008-2011
  • Table 78 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 79 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Homeshopping in the Netherlands - Category Analysis

HEADLINES

TRENDS

  • Homeshopping continued to see decreasing sales in the Netherlands at the end of the review period, showing that Dutch people have moved on to other retail channels, most notably Internet retailing. Total value sales of home shopping reached a value of EUR676 million in 2011.

COMPETITIVE LANDSCAPE

  • In 2011 Wehkamp consolidated its leadership position as homeshopping retailer, claiming a 28% value share. The company introduced a new website at the beginning of 2011 to accommodate its migration into online retailing.

PROSPECTS

  • Homeshopping in the Netherlands is in its way to disappear, as homeshopping is to become based on 100% Internet retailing. The Dutch Internet penetration, as well as the variety of shops online, offer Dutch consumers the possibility of finding whatever products they want to buy at affordable prices.

CHANNEL DATA

  • Table 80 Homeshopping by Category: Value 2006-2011
  • Table 81 Homeshopping by Category: % Value Growth 2006-2011
  • Table 82 Homeshopping Company Shares by Value 2007-2011
  • Table 83 Homeshopping Brand Shares by Value 2008-2011
  • Table 84 Homeshopping Forecasts by Category: Value 2011-2016
  • Table 85 Homeshopping Forecasts by Category: % Value Growth 2011-2016

Internet Retailing in the Netherlands - Category Analysis

HEADLINES

TRENDS

  • Internet retailing registered successful growth in 2011. Although the channel is becoming more stable, value growth was still the fastest of all retail channels up to 2011. Both retailers and consumers have benefited enormously in the channel during the year. Retailers saw via the Internet an opportunity for prosperity. Dutch consumers benefited from the comfort of shopping from home of using their mobile equipment. According to Thuiswinkel trade association, the Dutch non-store retailing association, there are up to 37,000 online retailers in the Netherlands.

COMPETITIVE LANDSCAPE

  • Bol.nl is the most successful online vendor in the Netherlands, racking up highest value share in the otherwise fragmented landscape of Internet retailing in 2011. Bol.nl attributes its success to sales via mobile and digital applications. Traffic to the mobile Website m.bol.nl increased significantly every month of 2011 and the number of downloaded apps for digital reading grew daily.

PROSPECTS

  • M-commerce will have major impact on online retailing in coming years, mainly due to the growth caused by the penetration of Dutch smartphones. Dutch people are increasingly using their smartphones to compare prices and obtain information about products and services. Over the forecast period Dutch consumers with mobile devices are expected to buy online at a faster rate than using the computer.

CHANNEL DATA

  • Table 86 Internet Retailing by Category: Value 2006-2011
  • Table 87 Internet Retailing by Category: % Value Growth 2006-2011
  • Table 88 Internet Retailing Company Shares by Value 2007-2011
  • Table 89 Internet Retailing Brand Shares by Value 2008-2011
  • Table 90 Internet Retailing Forecasts by Category: Value 2011-2016
  • Table 91 Internet Retailing Forecasts by Category: % Value Growth 2011-2016

Leisure and Personal Goods Specialist Retailers in the Netherlands - Category Analysis

HEADLINES

TRENDS

  • The total value of leisure and personal goods specialist retailers reached EUR9,180 million in 2011. Luxury goods attract a number of people to the shops in 2011 as well as to the Internet. Dutch people have been comparing the prices of Dutch national websites but also expanding their research areas to other non-European websites. Final purchases were made in Dutch shops.

CHANNEL FORMATS

  • Chart 18 Leisure and Personal Goods Specialist Retailers: Faunaland in Diemen
  • Chart 19 Leisure and Personal Goods Specialist Retailers: Faunaland in Diemen

CHANNEL DATA

  • Table 92 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 93 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 94 Leisure and Personal Goods Specialist Retailers Company Shares by Value 2007-2011
  • Table 95 Leisure and Personal Goods Specialist Retailers Brand Shares by Value 2008-2011
  • Table 96 Leisure and Personal Goods Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 97 Leisure and Personal Goods Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 98 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 99 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Mixed Retailers in the Netherlands - Category Analysis

HEADLINES

TRENDS

  • All key Dutch department stores were for sale at the beginning of 2010. They changed owners at the end of the year. Maxeda BV, the former owner of Bijenkorf and V&D, sold V&D in October 2010 to investment group Sun Capital. The Bijenkorf department store was sold in November 2010 to the Selfridges Group, a division of Canadian investment group Wittington Investments, which owns a number of department stores worldwide.

COMPETITIVE LANDSCAPE

  • Hema BV is the largest player in department stores with a 48% value share at the end of the review period. The company was for sale during many months in 2010 and 2011. However, mid-2011 saw the main investor of Hema BV, Lion Capital, decide to keep the retailer on its books.

PROSPECTS

  • Mixed retailers is expected to have aenemic performance in the forecast period. In fact, the performance of department stores will contrast that of variety stores, where variety stores will show quite healthy constant value growth as opposed to declining value sales expected in department stores. Growth in variety stores will be triggered by expansion plans by retailers such as Action and Euroland. Action is committed to growth through opening around 25 outlets per year over the forecast period. In 2011 Euroland BV invested in new Internet-based point-of-sale software that allows all sales and inventory data to be available online and in real time at headquarters to allow smooth future growth.

CHANNEL FORMATS

  • Chart 20 Mixed Retailers: V&D in Amsterdam
  • Chart 21 Mixed Retailers: Euroland in Amsterdam
  • Chart 22 Mixed Retailers: Kijkshop in Amstelveen
  • Chart 23 Mixed Retailers: Wibra in Amsterdam
  • Chart 24 Mixed Retailers: HEMA in Amsterdam

CHANNEL DATA

  • Table 100 Mixed Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 101 Mixed Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 102 Mixed Retailers Company Shares by Value 2007-2011
  • Table 103 Mixed Retailers Brand Shares by Value 2008-2011
  • Table 104 Mixed Retailers Brand Shares by Outlets 2008-2011
  • Table 105 Mixed Retailers Brand Shares by Selling Space 2008-2011
  • Table 106 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 107 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Vending in the Netherlands - Category Analysis

HEADLINES

TRENDS

  • Vending machines are popular at schools, office restaurants and public rooms. On average, Dutch people eat around 35kg of sweets and other confectionery each year and drink an average of 150 litres coffee and 113 litres of tea. Total value sales of vending reached EUR491 million in 2011.

COMPETITIVE LANDSCAPE

  • Lekkerland is the number one vending player in the Netherlands holding a value share of 29% in 2011. Lekkerland Vending Services operates vending machines such units for sales of coffee and tobacco. It manages around 10,000 horeca outlets in the Netherlands and in Belgium combined. In 2011 Lekkerland Vending Services also manages vending for customers such as schools and businesses.

PROSPECTS

  • Vending has a positive future in the Netherlands. Implementation of flexible working hours is creating demand for vending machines in company premises. To keep employees motivated, employers are discovering that they need to invest in not only the type of machine but also the quality of the products sold. Sales are forecast to reach EUR470 million in 2016.

CHANNEL DATA

  • Table 108 Vending by Category: Value 2006-2011
  • Table 109 Vending by Category: % Value Growth 2006-2011
  • Table 110 Vending Company Shares by Value 2007-2011
  • Table 111 Vending Brand Shares by Value 2008-2011
  • Table 112 Vending Forecasts by Category: Value 2011-2016
  • Table 113 Vending Forecasts by Category: % Value Growth 2011-2016

Segmentation

Segmentation

This market research report includes the following:

  • Retailing
    • Store-based Retailing
      • Grocery Retailers
        • Modern Grocery Retailers
          • Convenience Stores
          • Discounters
          • Forecourt Retailers
            • Chained Forecourt Retailers
            • Independent Forecourt Retailers
          • Hypermarkets
          • Supermarkets
        • Traditional Grocery Retailers
          • Food/Drink/Tobacco Specialists
          • Independent Small Grocers
          • Other Grocery Retailers
      • Non-Grocery Retailers
        • Apparel Specialist Retailers
        • Electronics and Appliance Specialist Retailers
        • Health and Beauty Specialist Retailers
          • Beauty Specialist Retailers
          • Chemists/Pharmacies
          • Parapharmacies/Drugstores
          • Other Healthcare Specialist Retailers
        • Home and Garden Specialist Retailers
          • DIY, Home Improvement and Garden Centres
          • Furniture and Furnishings Stores
        • Leisure and Personal Goods Specialist Retailers
          • Jewellers
          • Media Products Stores
          • Pet Shops and Superstores
          • Sports Goods Stores
          • Stationers/Office Supply Stores
          • Traditional Toys and Games Stores
          • Other Leisure and Personal Goods Specialist Retailers
        • Mixed Retailers
          • Department Stores
          • Mass Merchandisers
          • Variety Stores
          • Warehouse Clubs
        • Other Non-Grocery Retailers
    • Non-Store Retailing
      • Direct Selling
        • Beauty and Personal Care Direct Selling
        • Apparel Direct Selling
        • Consumer Electronics and Video Games Hardware Direct Selling
        • Consumer Healthcare Direct Selling
        • DIY and Gardening Direct Selling
        • Consumer Appliances Direct Selling
        • Home Care Direct Selling
        • Housewares and Home Furnishings Direct Selling
        • Media Products Direct Selling
        • Food and Drink Direct Selling
        • Toys and Games Direct Selling
        • Other Direct Selling
      • Homeshopping
        • Beauty and Personal Care Homeshopping
        • Apparel Homeshopping
        • Consumer Electronics and Video Games Hardware Homeshopping
        • Consumer Healthcare Homeshopping
        • DIY and Gardening Homeshopping
        • Consumer Appliances Homeshopping
        • Home Care Homeshopping
        • Housewares and Home Furnishings Homeshopping
        • Media Products Homeshopping
        • Food and Drink Homeshopping
        • Toys and Games Homeshopping
        • Other Homeshopping
      • Internet Retailing
        • Beauty and Personal Care Internet Retailing
        • Apparel Internet Retailing
        • Consumer Electronics and Video Games Hardware Internet Retailing
        • Consumer Healthcare Internet Retailing
        • DIY and Gardening Internet Retailing
        • Consumer Appliances Internet Retailing
        • Home Care Internet Retailing
        • Housewares and Home Furnishings Internet Retailing
        • Media Products Internet Retailing
        • Food and Drink Internet Retailing
        • Toys and Games Internet Retailing
        • Other Internet Retailing
      • Vending
        • Packaged Drinks Vending
        • Packaged Foods Vending
        • Personal Hygiene Products Vending
        • Tobacco Products Vending
        • Unpackaged Drinks Vending
        • Toys and Games Vending
        • Other Products Vending

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market sizes
  • Company shares
  • Brand shares
  • Employment
  • Grocery vs non-grocery

Market size details:

  • Retail value retail selling price excl sales tax % growth
  • Retail value retail selling price excl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Sites/outlets
  • Sites/outlets % growth
  • Sites/outlets per capita
  • Selling space
  • Selling space % growth
  • Selling space per capita
  • Retail value retail selling price incl sales tax % growth
  • Retail value retail selling price incl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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