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Strategy Briefing

AI to Z of Business Travel

53 pages, Mar 2017

US$1,325

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About This Report

New Report Guarantee

If you purchase a report that is updated in the next 60 days, we will send you the new edition and data extract FREE!

Business travel is ripe for a shake-up, with low-cost carriers and short-term rentals already muscling in. Business travel has the potential to become highly automated, more so than leisure travel, because it is a more frequent activity, whereby brands can deliver and improve on the product and service thanks to big data and AI. This global report looks at how all travel brands need to consider business travel through a digital, consumer-centric lens to avoid losing out to disruptive forces.

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Overview

Why buy this report?

Gain competitive intelligence about market leaders. Track key industry trends, opportunities and threats. Inform your marketing, brand, strategy and market development, sales and supply functions.

Workplace in flux

The global workplace is experiencing the so-called Fourth Industrial Revolution, with many jobs, especially in travel, susceptible to automation, which is disrupting the workplace and, by extension, changing the needs of business travellers.

Changing face of business travellers

Business travellers will be more diversified in terms of nationality, age and gender and, combined with the greater flexibility of the gig economy, many norms will fall by the wayside. Generation Y will pave the way for ubiquitous digital connectivity.

Job incubator

The travel industry is an important job creator, and also has been an important incubator for the gig economy and the self-employed. The future of work will be virtual and mobile, highly connected but uncertain.

Is business travel broken?

Corporate business travel has been slower off the mark to modernise, held back by legacy issues over compliance. Yet threats are multiplying as leisure brands offering “for business” solutions muscle-in.

How to play in a connected world

The future fight for business travel will take place at the intersection of search, booking, real-time services plus payments and loyalty, moving towards singular integration, as exemplified by trip planning apps from SaaS and GDS players.

Don’t believe the hype

There is a myriad of new technologies, such as voice-enabled AI, emotion recognition software and biometrics that brands can leverage. The danger is not to lose sight of providing a seamless, enhanced user experience at each touchpoint.

The future is what you make it

Business travel will be increasingly automated, but conversely the service will become personalised – tailored offerings based on stored preferences and even DNA profiling, with custom website browsing, unique pricing and payments.

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Introduction

Scope

Key findings

AI to Z

Introduction to the AI to Z of business travel

A for Artificial Intelligence

X for experience

Work Disrupted

On-going struggle to balance automation with job creation

Perfect storm for future talent

Demographic shifts will help to diversify the workforce

Millennials will bear the brunt of the Fourth Industrial Revolution

Brave new automated workplace

What will the new dawn of automation bring?

The “gig economy” to become the standard

Moving towards an optimum work-life integration

Co-living brands target global nomads mixing business with pleasure

Travel as a powerhouse of job creation

Operational shake-up thanks to the Internet of Things

“ Choose a job - Choose a career” is so last century

Future-proofing the workforce

Broken Business Model?

Breaking down business travel in 2017

Time for a reality check: Is the business travel model broken?

Business travel is ripe for digital disruption

Business travellers’ habits reflect broader trends

Asia exports the most business expenditure

Greatest participation in business travel

Crossing emerging market frontiers to scout for deals

Self-employment drives value for money products

The “brand for business” strategy is the first step forward

GDS and the art of reinvention

GDS players are hungry for software acquisition

Start-ups offer a glimpse into the future face of business travel

Innovation in Automation

Automation principles at work

Service automation creeps to the extreme

The hotel room of the future

Foodservice to face a major shake-up

Chatbots high IQ but low EQ

Meet Alexa: Y our new virtual concierge

Automating service to the max

Innovation in the user experience with “living hotels”

Ever-increasing integration across platforms and devices

The sharing disruptors usher in transformation

Urban mobility and reinventing mass transit

Transport gets a sci-fi to reality makeover

Whoever controls the data, controls the customer relationship

New era of natural search and ever more personalised experience

Blockchain promises to blow open payments

To follow

Report Definitions

Data parameters and report definitions

Why buy this report?

Want to find out more about this report?

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Megatrends

Strategy Briefing

AI to Z of Business Travel

New Report Guarantee

About This Report

New Report Guarantee

Overview

Why buy this report?

Workplace in flux

Changing face of business travellers

Job incubator

Is business travel broken?

How to play in a connected world

Don’t believe the hype

The future is what you make it

Want to find out more about this report?

Table of Contents

Introduction

Scope

Key findings

AI to Z

Introduction to the AI to Z of business travel

A for Artificial Intelligence

X for experience

Work Disrupted

On-going struggle to balance automation with job creation

Perfect storm for future talent

Demographic shifts will help to diversify the workforce

Millennials will bear the brunt of the Fourth Industrial Revolution

Brave new automated workplace

What will the new dawn of automation bring?

The “gig economy” to become the standard

Moving towards an optimum work-life integration

Co-living brands target global nomads mixing business with pleasure

Travel as a powerhouse of job creation

Operational shake-up thanks to the Internet of Things

“ Choose a job - Choose a career” is so last century

Future-proofing the workforce

Broken Business Model?

Breaking down business travel in 2017

Time for a reality check: Is the business travel model broken?

Business travel is ripe for digital disruption

Business travellers’ habits reflect broader trends

Asia exports the most business expenditure

Greatest participation in business travel

Crossing emerging market frontiers to scout for deals

Self-employment drives value for money products

The “brand for business” strategy is the first step forward

GDS and the art of reinvention

GDS players are hungry for software acquisition

Start-ups offer a glimpse into the future face of business travel

Innovation in Automation

Automation principles at work

Service automation creeps to the extreme

The hotel room of the future

Foodservice to face a major shake-up

Chatbots high IQ but low EQ

Meet Alexa: Y our new virtual concierge

Automating service to the max

Innovation in the user experience with “living hotels”

Ever-increasing integration across platforms and devices

The sharing disruptors usher in transformation

Urban mobility and reinventing mass transit

Transport gets a sci-fi to reality makeover

Whoever controls the data, controls the customer relationship

New era of natural search and ever more personalised experience

Blockchain promises to blow open payments

To follow

Report Definitions

Data parameters and report definitions

Why buy this report?

Want to find out more about this report?

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