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ServicesOur expert insights reveal the key consumer and industry trends shaping global services, including best-in-class innovations in technology, customer experience and sustainability to thrive in dynamic times.
Ancillary revenues will continue to grow in importance for carriers of all types. Following LCCs, scheduled airlines are shifting towards generation of more ancillary revenues focusing on other types of services, where penetration is still small and a world of untapped revenue potential exists. Ancillary revenues present a major opportunity for airlines to boost overall cash flow from luggage, seat allocation, food/drink to in-flight technology with opportunities for further innovation.
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