Bars/pubs experienced the sudden and severe impact of the pandemic with a drastic decline in the number of consumers and subsequent declines in business in 2021, with many operators finding it difficult to adapt to takeaway and delivery channels due to alcohol service being one of their key offerings. In comparison, cafés were more successful in quickly pivoting to offer takeaway and food delivery solutions without suffering significant losses.
Following the pandemic, specialist coffee shops started to take a new approach and offer different services to consumers, introducing more expansive menus to engage and excite consumers. A unique process of freezing whole coffee beans has been gaining in popularity as it allows local café baristas to maintain the quality of the coffee for longer.
Cafés have had to take additional measures to ensure safety while returning to business with café owners using disposable and wooden cutlery to avoid risks related to handling and sharing of utensils in public spaces. Although sustainability issues remain a key concern for businesses and employees, due to risk of spreading infections, cafés were forced to halt usage of reusable keep cups during the pandemic and consumers were encouraged to make cashless payments.
Conscious consumers are making mindful choices and careful purchasing decisions, especially post-pandemic, due to concerns about their impact on the environment. The concept of sustainability is evolving as Australians are opting for choices that are deemed to be better for the community by supporting producers that have strong ethical and sustainable practices.
Building digital capabilities became fundamental for cafés as channels other than dining-in became increasingly popular, with consumers highly concerned about safety and protecting themselves from the virus. Partnerships with third party delivery services such as Uber Eats and Menulog became essential for cafés to establish a wider reach to meet consumer demand.
As consumers seek new food experiences, the bubble tea market in Australia witnessed strong growth as multiple brands introduced creative reinventions of the traditional “boba” drink to appeal to a new generation of Australians. Bubble tea has been able to excite local consumers as its customisable nature resonates well with them, as it allows them to personalise their drinks and customise with fresh ingredients, reduced sugar and non-dairy alternatives among other options.
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Understand the latest market trends and future growth opportunities for the Cafés/Bars industry in Australia with research from Euromonitor International's team of in-country analysts – experts by industry and geographic specialisation.
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This category encompasses all establishments where the focus is on drinking (either alcoholic or non-alcoholic beverages). While a wide variety of snacks and full meals are offered, it is not uncommon for consumers to only order a drink. As a general rule, establishments deriving 50% of their income or more from the sale of drinks are included here.See All of Our Definitions
This report originates from Passport, our Cafés/Bars research and analysis database.
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