Convenience stores had struggled to remain relevant in the pre-pandemic environment. However, the channel experienced a revival and showed agility and flexibility in 2021 due to the ongoing impact of COVID-19 in Australia.
7-Eleven has opened its first 8 sq m microformat store in Brisbane to test how this new unique model and technology platform will be able to serve different customer needs. While the store was initially only available to employees, it provides a convenient solution to shop for products using the 7-Eleven mobile app.
The pandemic has changed Australians’ expectations and needs, and convenience stores will need to find new ways to capture, as well as satisfy, their customers by improving the overall store experience. More recently, retailers have invested in new store layouts, introduced barista-made coffee, formed strategic partnerships with foodservice operators and meal delivery services, such as Uber Eats, and launched fresh, ready-made gourmet food solutions.
Perhaps the greatest impact that COVID-19 has had on convenience stores is to accelerate the proliferation of contactless services on offer. Contactless payments, which have seen widespread adoption in recent years, have only gained further momentum during the pandemic, with health and safety paramount for consumers and many retailers only offering card payments as an option.
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Chained grocery retail outlets selling a wide range of groceries and fitting several of the following characteristics: Extended opening hours Selling area of less than 400 sq metres Located in residential neighbourhoods Handling two or more of the following product categories: audio-visual goods (for sale or rent), foodservice (prepared take-away, made-to-order, and hot foods), newspapers or magazines, cut flowers or pot plants, greetings cards, automotive accessories. Sales data excludes foodservice sales. Example brands include 7-Eleven, Spar. Note: The number of branches required to be termed chained varies from country to country but is usually ten or more. If a multinational is operating in the country, then this is included, even if there are fewer than ten outlets under the brand.
See All of Our DefinitionsThis report originates from Passport, our Convenience Stores research and analysis database.
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