With the prolonged impact of COVID-19, which continued during most of 2021, delivery services grew significantly, as consumers maintained home seclusion and refrained from going out when possible. While the number of convenience stores in Japan is high and they are located in various areas, there was still a need for convenience stores players to meet consumer demand for door to door delivery.
In the review period, the concept of sustainability spread across various industries in Japan, and many leading companies in the country introduced sustainability goals. The momentum has accelerated in the retailing space, especially after the government requested Japanese businesses and retailers throughout the country charge a fee for plastic bags from July 2020.
As Japanese people avoided going to hospital due to fear of exposure to COVID-19, online diagnostics and prescriptions became an option for consumers who required regular appointments and prescriptions. Convenience stores in Japan took this as an opportunity to become a hub for delivering prescription drugs and also provide various health services, utilising their extensive number of outlets and wide area of coverage.
With the competition between the leading players becoming more and more intense and various new services being introduced, it is important for convenience stores players to consider which business models to implement in order to maintain their presence in the market. In 2021, notable business models included merging convenience stores with other services.
Another important aspect in terms of maintaining competitiveness is the development of private label. Leading convenience stores players in Japan all make strong efforts in terms of product development and new products are constantly introduced.
With the overall population in Japan declining, convenience stores continues to struggle with labour shortages, and conditions are expected to worsen during the forecast period. In order to tackle this issue, various technologies are being implemented.
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Chained grocery retail outlets selling a wide range of groceries and fitting several of the following characteristics: Extended opening hours Selling area of less than 400 sq metres Located in residential neighbourhoods Handling two or more of the following product categories: audio-visual goods (for sale or rent), foodservice (prepared take-away, made-to-order, and hot foods), newspapers or magazines, cut flowers or pot plants, greetings cards, automotive accessories. Sales data excludes foodservice sales. Example brands include 7-Eleven, Spar. Note: The number of branches required to be termed chained varies from country to country but is usually ten or more. If a multinational is operating in the country, then this is included, even if there are fewer than ten outlets under the brand.See All of Our Definitions
This report originates from Passport, our Convenience Stores research and analysis database.
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