Convenience stores recovered with positive growth in retail value terms in 2021, following the sharp decline in value sales in 2020, when shops were forced to operate reduced opening hours or stay closed. All the same, as many convenience stores are located at train stations, the sector was still facing difficulties with less footfall in 2021, due to many people still continuing to work from home.
The competitive landscape remained table in 2021, with Valora still dominating, accounting for nearly three-quarters of value share, with its several convenience stores formats. Coop was in second place, followed by Migros.
Convenience stores are driving more convenience in the customer experience by pushing digital solutions. Migros opened its Voi Cube, a staff-free store in the canton of Solothurn.
Convenience stores will register moderate constant value growth over the forecast period. With society fully opening up and commuters returning to the office, this will benefit convenience stores.
Foodvenience (prepared food for on-the-go consumption) will become even more popular over the forecast period and convenience stores retailers are committing to the concept. Valora will take over the operation of 39 Moveri stores from beginning of 2022, and potentially further stores at a later point in time.
Convenience stores will increasingly adopt an omnichannel strategy, as e-commerce continue to win value share. For example, Valora launched an online kiosk tobacco store “tabak.
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Chained grocery retail outlets selling a wide range of groceries and fitting several of the following characteristics: Extended opening hours Selling area of less than 400 sq metres Located in residential neighbourhoods Handling two or more of the following product categories: audio-visual goods (for sale or rent), foodservice (prepared take-away, made-to-order, and hot foods), newspapers or magazines, cut flowers or pot plants, greetings cards, automotive accessories. Sales data excludes foodservice sales. Example brands include 7-Eleven, Spar. Note: The number of branches required to be termed chained varies from country to country but is usually ten or more. If a multinational is operating in the country, then this is included, even if there are fewer than ten outlets under the brand.
See All of Our DefinitionsThis report originates from Passport, our Convenience Stores research and analysis database.
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