While grocery retailers were allowed to remain open during the lockdown period of March-May 2020 as they were deemed to be essential, convenience stores operators were required to reduce their opening hours. The fact that such outlets were no longer allowed to remain open for 24 hours a day had a negative impact on the channel’s sales during 2020.
Looking to adapt to the markedly changed market conditions resulting from the COVID-19 pandemic, many convenience stores operators are working to expand the presence of vending machines for food in their stores. 7-Eleven is launching more vending machines in its new stores, while Central Group’s Tops Daily and Family Mart brands launched vending machines in front of a few outlets in 2020 in order to align with the social distancing policy and avoid the build-up of crowds in-store during peak hours.
CP All PCL dominates convenience stores with its large network of 7-Eleven outlets, which it continues to expand. Aside from food, beverages and household items, 7-Eleven also provides various services such as bill payment facilities, car insurance and mobile top-ups, to make their customer’s lives more convenient.
The retail current value sales of convenience stores will continue to decline (albeit marginally) in 2022 but will recover during the remainder of the forecast period, with growth in the number of outlets a major factor in this. Rapid urbanisation and longer working hours have seen consumers leading increasingly busy lives in Thailand’s larger cities in recent years.
Prior to the COVID-19 crisis, the number of convenience stores in Thailand continued to grow rapidly as cities expanded, with outlets also opening on the outskirts of cities as demand rose. While a key factor behind the channel’s development is the convenient locations of these stores, another factor is the growing range of services on offer.
Convenience stores are expected to build on the experience of the pandemic by strengthening their delivery capabilities through partnerships with online delivery services like LINE MAN and Foodpanda. This represents another way in which adaptations made during the pandemic offer potential to target the increased demand for convenience, as consumers return to hectic lifestyles.
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Chained grocery retail outlets selling a wide range of groceries and fitting several of the following characteristics: Extended opening hours Selling area of less than 400 sq metres Located in residential neighbourhoods Handling two or more of the following product categories: audio-visual goods (for sale or rent), foodservice (prepared take-away, made-to-order, and hot foods), newspapers or magazines, cut flowers or pot plants, greetings cards, automotive accessories. Sales data excludes foodservice sales. Example brands include 7-Eleven, Spar. Note: The number of branches required to be termed chained varies from country to country but is usually ten or more. If a multinational is operating in the country, then this is included, even if there are fewer than ten outlets under the brand.See All of Our Definitions
This report originates from Passport, our Convenience Stores research and analysis database.
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