During the COVID-19 pandemic, Poland’s digital transformation progressed at a more rapid pace as consumers in home seclusion turned to e-commerce and digital payment methods in the absence of store-based retailing and due to the danger of cash transactions during a global pandemic. As such, in the context of the 2020 pandemic, digital technologies took on an essential role in facilitating the normal functioning of business and society more generally in Poland.
In 2020, the number of households in Poland with internet access continued to increase. Compared to the previous year, the share of households with broadband internet access increased by four percentage points, whilst access via broadband mobile connections increased by 12 percentage points, and fixed-line broadband connections increased by five percentage points.
In 2020, restricted access to services in Poland led to an increase in consumer interest in e-services. As consumers could not visit public offices or institutions in person as freely in 2020, many preferred to use e-services.
The COVID-19 pandemic also accelerated the uptake of mobile proximity payments in Poland, such as the use of mobile apps to make payments. This was due to the fact that, in the context of the COVID-19 crisis, cash transactions represent a risk of infection.
The Polish fintech PayEye has become the first in the world to launch a digital payment system that allows consumers to pay by scanning the iris of their eyes. This world-leading technology has been made possible thanks to technology that analyses 256 unique features of a scanned iris in order to authorise a transaction.
If you purchase a report that is updated in the next 60 days, we will send you the new edition and data extract FREE! Home Page