The COVID-19 pandemic has been a major disruptive force across the globe, including in the Czech Republic where everyday life was noticeably affected during 2020. Use of online services and online shopping became critical when non-essential stores were closed.
Commercial 5G networks have been rolled out in selected areas of the country in 2020, thus marking a symbolic start of the new era in digital landscape which will bring plenty of opportunities in e-commerce and beyond. In upcoming years, 5G technology will enable businesses to automate internal processes while consumers will benefit from IoT devices.
Mobile devices continued to play an increasingly important role in e-commerce while many brands were developing mobile-first solutions for accessing services, shopping and paying online. While the lockdown has supported the use of PCs, mobile devices are, in most cases, used as default communication devices.
2020 was a turning point for e-commerce development in the Czech Republic as many companies have been launching their digital commerce efforts from scratch over a short period of time. Despite a quick start of online business for many companies, online presence will remain a must in upcoming years.
Cash usage has long been decreasing in the Czech Republic. In 2020, transformation of the payment landscape has accelerated further as cash use was discouraged by retailers and disliked by many consumers due to perceived health risks.
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