E-Commerce (Goods and Services)

Growth in e-commerce (goods and services) had been accelerating throughout the review period prior to 2020, but the advent of COVID-19 saw current value sales more than double during the latter year. With retail outlets closed for an extended period…

The outbreak of COVID-19 had a profound impact on the lives of consumers in Italy, with some people forced to use e-commerce for the first time, while others completely changed their shopping habits. Many consumers switched to shopping online for…

E-commerce (goods and services) posted modest current value growth in 2020, significantly lower than growth rates over the review period in France. This overall slowdown of current value growth in e-commerce is the result of the divergent impact of…

Consumer foodservice is set to see the most significant growth in e-commerce value sales in 2020. The closure of foodservice outlets at the start of lockdown, and their subsequent limited reopening has led many consumers to switch to home delivery,…

Sanitary protection is seeing growth globally, with developing markets accounting for the lion’s share of untapped potential and growth momentum. The performance is shaped by socioeconomic, demographic and lifestyle trends, as well as improvements in…

During 2020, the impact of the COVID-19 pandemic was the major contributor to the substantial increase seen in demand for e-commerce in Mexico. By mid-March, the Mexican government had ordered the closure of all non-essential businesses. Faced with…

During the national lockdown in Thailand, the Thai government implemented a number of restrictions to freedom of movement in order to curb the spread of the COVID-19 virus in the country. This included international travel bans and travel…

A key driver of growth in e-commerce during the COVID-19 pandemic has been the rise of the pay later option, essentially a form of consumer credit. Many Indonesians favour paying for their purchases in instalments, and this is generally either…

The COVID-19 pandemic had a strong impact on all digital consumer behaviour in Germany in 2020 but most significantly in retailing and foodservice. The uptick during 2020 was highest in foodservice, where restrictions forced the most rapid changes in…

Social isolation and quarantine restrictions implemented to refrain the transmission of coronavirus led to a prolonged period of temporary suspension of brick-and-mortar operations in nearly all services. As a result, digital strategies to bring…

In 2020, the COVID-19 pandemic provoked a widespread shift in consumption habits in Poland. In an effort to curb the spread of the COVID-19 virus in Poland, authorities implemented a number of public safety measures, such as the limiting of public…

Chilean retailers saw e-commerce as one of the only ways to stay afloat in 2020. Brands, large and small, quickly made immense efforts not only to be present via this channel, but also to provide their customers with the best possible experience.…

During 2020, Taiwanese consumers flocked to foodservice delivery as the impact of the COVID-19 pandemic made dining outside of the home unattractive, at best. With many people very concerned about the elevated risk of contracting or spreading the…

According to Visa’s recent Consumer Payment Attitudes Study, Singapore’s contactless payment penetration rate is upwards of 90%, largely due to its prevalence in supermarkets and restaurants. With the Monetary Authority of Singapore (MAS) encouraging…

In terms of digital transformation covering almost all industries, the successful integration of advanced information technology and traditional consumption is becoming a very important part of overall consumption. Particularly, due to the impact of…

In 2020, retail current value sales of goods and services e-commerce continued to expand rapidly, and this trend is likely to persist during the forecast period. Growth is strong in the largest cities but much less robust in smaller urban centres and…

E-commerce generated phenomenal growth in Australia during 2020 as the harsh realities of the COVID-19 pandemic discourage consumers from shopping in stores whilst encouraging them to engage with e-commerce as a way of avoiding physical contact with…

Even though Sweden took a more relaxed approach to managing consumers’ movements during the pandemic, with no lockdown measures and voluntary social distancing guidelines – many people chose to work from home during 2020 while avoiding shopping in…

The outbreak of COVID-19 had a significant impact on e-commerce, with the lockdown and subsequent measures taken to control the virus forcing more consumers online. According to a study by the EAE Business School in Spain, the measures taken to…

Negative growth was registered in e-commerce over the course of 2020, despite the difficulties that many Indian people faced shopping in stores during the year as a consequence of the COVID-19 pandemic. Although consumers were confined to their homes…