Learning from the swift growth in e-commerce in 2020, grocery retailers such as supermarkets, traditional grocery retailers and wet market stakeholders continued to shift their focus from selling groceries through bricks-and-mortar stores to e-commerce platforms. DCH Foods Deluxe, the online store operated by Dah Chong Hong Holdings, instead of relying on its partnership with Ztore, an online grocery retailer in Hong Kong, renovated its own online store and provided a one-stop solution for consumers to make purchases of DCH’s food and beverage products, choose their preferred delivery platform, and earn and redeem their membership points and rewards.
The e-commerce boom has created opportunities for industry stakeholders to partner with each other to strike synergies for mutual benefit. Besides traditional grocery retailers partnering with e-commerce players, delivery platforms such as Deliveroo and foodpanda have also proactively collaborated with food and beverage retailers to help them go online.
The surge in demand for food and drink e-commerce in Hong Kong, brought about by the outbreak of the COVID-19 pandemic and associated social distancing and lockdown measures, created opportunities for players to provide food and drinks that are fresh and locally produced.
A fifth wave of COVID-19 broke out at the beginning of 2022, creating further uncertainty about the outlook for Hong Kong’s retail landscape. The Hong Kong government tightened social distancing restrictions by requiring Hong Kong citizens must be vaccinated and use the “Leave Home Safe” application when entering certain premises, including wet markets, supermarkets and shopping centres, starting from 24 February 2022.
Shoalter Technology, a wholly owned subsidiary of HKTVmall, aims to provide an end-to-end solution for businesses that want to set up online shops in Hong Kong. After the founding of Shoalter, HKTVmall then partnered with I.
Under the impact of COVID-19, the supply of fresh vegetables and fruits was affected, and the impact on international shipments is expected to remain significant over the forecast period. This will make it challenging for retailers in Hong Kong to maintain a stable supply of fresh foods from other parts of the world.
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Internet retailing sales of food and drink (all packaged and fresh food and drink (hot drinks, soft drinks and alcoholic drinks).
See All of Our DefinitionsThis report originates from Passport, our Food and Drink Internet Retailing research and analysis database.
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