Global Adult Incontinence: Consumer Needs, Product Formats Dynamic, Growth Strategies

September 2020

Retail adult incontinence is one of the best-performing disposable hygiene categories, with growth potential in developed and emerging regions. The self-reported concerns over health and incontinence cross genders and generations, indicating opportunities for product innovation to meet a variety of consumer needs. The report provides an update on the latest category growth and projections, the impact of Coronavirus, insights into product formats, and digital strategies for consumer engagement.

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This report comes in PPT.

Key Findings

Room for long-term growth in both developed and emerging markets

While emerging markets have an estimated unmet potential of over 13 billion units, developed markets will continue to add to its large volume base, with an estimated unmet potential of 8 billion units. Both will see healthy growth in adult incontinence, supported by aging populations, increased consumer awareness of adult incontinence and improved product access in developing markets.

Future concerns among younger consumers about adult incontinence open opportunities to be inclusive with target and messaging

While current self-reported levels of the condition are relatively low, especially in some developing regions, efforts in consumer education and product awareness are paying off, with awareness of the condition among younger consumers rising. However, while some traditional industry players still focus on targeting seniors, feminine care start-up companies have begun addressing the need for incontinence among younger women.

Product usage among men does not align with what is available in the market, pointing to a gap in understanding men’s needs

In most markets, female consumers have more varied products and innovations developed for their needs, while industry players continue to work with the assumptions that men primarily use the pant/underwear format. This assumption limits the options available for men, in particular, those who want more options in the market for light incontinence products.

Baby boomers are using technology more to research products rather than to buy, but are warming up to online support

Retail incontinence continues to witness strong e-commerce growth, due to the discreet and convenient benefits that online shopping offers. As more seniors are shopping or researching online, there need to be interfaces and features that can help them navigate through online SKUs and provide a personable shopping experience.

Scope
Key findings
Global retail adult incontinence remains largest and fastest growing
As emerging markets catch up, potential still exists in developed markets
Why developed markets still hold most of the growth
Affordability remains a key influencer in many markets
Stigma continues to be a factor in category performance
Greater inclusivity with demographic targeting: not just seniors
Greater inclusivity with demographic targeting: not just females
Moderate/Heavy continues to offer protection and trust
Seni : tapping into opportunities in moderate/heavy incontinence
Unlocking opportunities across adult incontinence formats: females
Prevalence of incontinence among millennial females
Unlocking opportunities across adult incontinence formats: males
Unicharm’s approach to provide targeted, diverse light incontinence
Challenges seeking medical care among seniors
Lack of medical advice: confusion and dissatisfaction with solutions
E-commerce grows across major markets
Traditional website interface remains most used for online shopping…
…yet, YouTube and social media platforms aid with the research process
Credibility and influence comes from closer social sources
Drawbacks of e-commerce: in-store shopping retains some benefits
Drawbacks of e-commerce: lack of in-person support
Interacting with consumers through quizzes
DTC players address some of e-commerce drawbacks
Reusables disrupt with growing global reach, varied formats
Just n’ Case by Confitex : washable pee-proof, period-proof briefs
Speax by Thinx : reusable underwear to replace pantyliners
Retail adult incontinence: a COVID-19-impacted category
Uptick in 2020 and growth beyond
Key takeaways (1): navigating through the COVID-19 era
Key takeaways (2): navigating beyond the COVID-19 era

Tissue and Hygiene

This is the aggregation of retail and away-from home tissue and disposable hygiene products as well as Rx/reimbursement adult incontinence.

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