Services Our expert insights reveal the key consumer and industry trends shaping global services, including best-in-class innovations in technology, customer experience and sustainability to thrive in dynamic times.

Podcasts

Podcast

Ecotourism: Sustainability Meets Pent-Up Demand for Travel

Caroline Bremner

Caroline Bremner

1 Nov 22

Caroline Bremner speaks with us ahead of her appearance at the World Travel Market, where she will be publishing her latest travel innovation report. Learn all about the latest trends in Ecotourism and what brands can do to stay relevant in an industry where sustainability is increasingly vital.

Podcast

Evolution of Physical Space in Hospitality

Nadejda Popova

Nadejda Popova

28 Jul 22

Physical spaces are evolving amid the impact of the global pandemic on consumer lifestyles, business models and workplace alongside the influence of digital transformation. As more companies embrace technological innovation, physical spaces are redesigned to create unique user experiences across all touchpoints. They are transformed into spaces as a service.

Podcast

Less is More, or More for Less? How Inflation is Reshaping Brand Experiences

Caroline Bremner

Caroline Bremner

19 Jul 22

Experience More is transforming in the current climate due to inflationary pressures eating into consumers’ discretionary spending, yet the desire for experiences regardless of channel – in real life or the metaverse – remains unabated. Brands are adopting a ‘less is more’ approach, with no-frills, removing filters, reducing choice and knocking down barriers to ensure that brand experiences are inclusive and appealing to all, opening up new opportunities to forge long lasting connections.

Podcast

Airlines and Inflation: Can We Expect a Slowdown For The Aviation Sector?

Nadejda Popova

Nadejda Popova

22 Jun 22

With inflation being the highest in 40 years, we discuss its impact on airline players, their operations, debt structures and pent-up consumer demand. We focus on the importance of rising oil prices and the increasing issues with staff shortages in the aviation sector. Find out more about the latest insights and data from Euromonitor's Senior Project Manager, Nadejda Popova.

Podcast

Travel Leaders: Conversation on Tourism Recovery in Asia Pacific with PATA CEO, Liz Ortiguera

Caroline Bremner

Caroline Bremner

12 May 22

Join Caroline Bremner for the latest Travel Leaders Podcast in conversation with PATA CEO Liz Ortiguera. Liz gives us the latest update from Asia Pacific on tourism recovery, where there is cautious optimism based on pent up demand and increasing flight capacity as the region reopens. Liz outlines PATA’s work in vaccine equity to ensure a sustainable recovery. Finally, Liz shares best practice, outlining how crisis triggers the best type of innovation out of urgency as true needs are sharpened.

Podcast

Travel Leaders Podcast with WTTC and Iberostar

Caroline Bremner

Caroline Bremner

28 Mar 22

Join Caroline Bremner as she speaks to Chris Imbsen, Director of Sustainability at WTTC and Megan Morikawa, Global Sustainability Office Director at Iberostar. Chris walks us through the key findings of WTTC’s Roadmap to Net Zero where urgency is required to accelerate a sustainable transition for travel businesses. While Megan outlines the importance of making decarbonisation a reality in destinations to the net benefit of local communities and preserving fragile coastal ecosystems.