Intermediaries registers current retail value growth of 9% in 2017. This fast growth rate was mainly due to the fact that seeking hotels and flights is more convenient through online intermediaries. Unlike direct suppliers, online intermediaries allow people to compare between relevant options according to their budget and their preferred destination. Furthermore, they allow consumers to easily find bundled deals of both flights and lodging. Another competitive advantage that online intermediaries have over direct suppliers is that online intermediaries often provide more information such as details, pictures and reviews from many visitors.
Mobile travel sales to residents are expected to register a CAGR of 19% at constant 2017 prices over the forecast period. As penetration of smartphones is high, and usage keeps growing, there is a continuous shift towards buying and booking online using smartphones. This growth will be at the expense of both offline transactions and transactions made through computers.
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This report originates from Passport, our Intermediaries research and analysis database.
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