Luxury Hotels Enter a New Era

Introduction

Scope

Key finding

Demand Factors

Luxury is more diversified than ever

Emerging markets are a driving force behind leisure travel

Business travellers travel in style

High net worth expected to grow at different speeds globally

Emerging trends among affluent Americans

Case study: The Chinese powerhouse

Rising tourism flows in China

Key facts on Chinese luxury travel habits by the Hurun Report

Demand factors

Chinese HNWIs’ top choices

The growing importance of second- and third-tier cities in China

Three reasons for hotels to capitalise on dynamism

Luxury hotel sales impacted by government bookings

Luxury Hotels Performance

Value sales of luxury hotels across the globe

US leads sales growth

Mexico capitalises on high demand

Europe attracts foreign investment

Case study: Demand still outgrows supply in the Middle East

Middle East and Africa successfully attract luxury investments

Saudi Arabia diversifies away from religious tourism

Accor in the Middle East

Growing supply in the Middle East and Africa

Technology Innovation

H igh-tech high- end services

Mobile technology a must

Hilton bets on mobile to provide a more customised experience

Mobile strategies adopted by Marriott to court younger travellers

Future Outlook

Luxury trends on the radar

---