New Concepts in Retailing: Non-Grocery Channels

Top trends in non-grocery new concepts

Stores are becoming more inclusive by offering amenities to customers

From baby changing rooms in China to a pet store in Finland that offers a loyalty programme for its customers’ dogs, retail outfits that offer inclusivity will find themselves with more customers and a better reputation.

Events are making retail more experiential in an exciting and understandable way

Events are the exclamation points of experiential retailing. Their purpose is clear and exciting. They can drive normally fickle people to action. Non-grocery retailers are utilising events better than most, with new concepts including a department store in Hong Kong made for events, and a convention hosted by Sephora in the US.

Technology is saving time and reducing costs in ways that show us the future of efficiency

Retailers try new technologies all the time, and while they do not always work, fortune favours the bold. Winning non-grocery concepts includes two experiments that impress in their presentation and their practicality, bringing a sense of wonder to automated stores and the checkout process.