New Concepts in Retailing: Non-Grocery Channels

Key Findings

E-retailers expanding offline combine the best of the physical and digital spaces

E-retailers are among the most innovative players across the entire retailing industry. Aiming to foresee consumers’ changing habits, these operators leverage technology to speed up digital transformation and fully redefine the shopping journey, as well upgrading omnichannel possibilities.

Responsible retailers are embracing inclusivity by reaching out to marginalised groups of customers

Active measures towards acceptance and inclusiveness support the most vulnerable individuals in local communities. Among the operational benefits for retailers are strong customer loyalty and an enlarged customer base, both of which help to boost sales growth.

Innovation in business models brings increased convenience and competitiveness

With high penetration of online sales, store-based specialist retailers need to react. One way to do so is by embracing the convenience of online sales in different ways. This could mean, for example, providing a self-service, unattended shopping experience, or offering home delivery with a touch of innovation.