Retailers constantly experiment with new concepts and formats. Though some of these experiments will fail, others will help lay the groundwork for the future of the industry. For this reason, Euromonitor International profiles the most innovative new concepts in retailing each year. These profiles focus on those that showed the most creativity in four retail channels: grocery, non-grocery, non-store and digital. This report focuses on 2019’s most innovative new concepts in non-grocery retail.
E-retailers are among the most innovative players across the entire retailing industry. Aiming to foresee consumers’ changing habits, these operators leverage technology to speed up digital transformation and fully redefine the shopping journey, as well upgrading omnichannel possibilities.
Active measures towards acceptance and inclusiveness support the most vulnerable individuals in local communities. Among the operational benefits for retailers are strong customer loyalty and an enlarged customer base, both of which help to boost sales growth.
With high penetration of online sales, store-based specialist retailers need to react. One way to do so is by embracing the convenience of online sales in different ways. This could mean, for example, providing a self-service, unattended shopping experience, or offering home delivery with a touch of innovation.
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