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Learn moreAug 2019
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The forecast period current value CAGR for online travel sales to New Zealand residents is expected to be down slightly on the figures recorded in 2019 and the review period (CAGR) as a whole. While increasing departures and internet booking penetration is expected to drive growth in the category over the forecast period, the uncertain economic outlook is expected to place pressure on sales growth over the forecast period.
The rise in popularity of metasearch engines seen over the review period is expected to continue over the forecast period. By allowing customers to compare prices across a range of providers for flights, accommodation, car rental and travel packages, these platforms provide convenience and value to customers, with traveller reliance on such platforms expected to increase, particularly as they become increasingly time poor over the forecast period.
During the review period, Air New Zealand introduced a new chatbot – Oscar Tango – to provide real-time customer support on the company’s mobile platforms, which was further expanded in 2018 to function on its main website as well. Powered by AI software, this innovative tool has won industry awards and improved the overall customer experience by providing real-time customer service as well as integrating with in-home digital assistants such as Google Home and Amazon Echo.
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Overview
Discover the latest market trends and uncover sources of future market growth for the Travel Retail industry in New Zealand with research from Euromonitor's team of in-country analysts.
Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.
If you're in the Travel Retail industry in New Zealand, our research will save you time and money while empowering you to make informed, profitable decisions.
The Travel Retail in New Zealand market research report includes:
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Why buy this report?
This industry report originates from Passport, our Travel And Tourism market research database.
Gain competitive intelligence about market leaders. Track key industry trends, opportunities and threats. Inform your marketing, brand, strategy and market development, sales and supply functions.