Retailing in Australia

Retailing in Australia

EXECUTIVE SUMMARY

COVID-19 impact on retailing

COVID-19 country impact

A tough road ahead for many retailers

Will Australia be a cashless society by 2024?

What next for retailing?

OPERATING ENVIRONMENT

Informal retailing

Opening hours

Summary 1 Standard Opening Hours by Channel Type 2020

Physical retail landscape

Cash and carry

Seasonality

Payments and delivery

Emerging business models

MARKET DATA

Table 1 Sales in Retailing by Store-based vs Non-Store: Value 2015-2020
Table 2 Sales in Retailing by Store-based vs Non-Store: % Value Growth 2015-2020
Table 3 Sales in Store-based Retailing by Channel: Value 2015-2020
Table 4 Sales in Store-based Retailing by Channel: % Value Growth 2015-2020
Table 5 Store-based Retailing Outlets by Channel: Units 2015-2020
Table 6 Store-based Retailing Outlets by Channel: % Unit Growth 2015-2020
Table 7 Sales in Non-Store Retailing by Channel: Value 2015-2020
Table 8 Sales in Non-Store Retailing by Channel: % Value Growth 2015-2020
Table 9 Grocery Retailers: Value Sales, Outlets and Selling Space 2015-2020
Table 10 Grocery Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 11 Sales in Grocery Retailers by Channel: Value 2015-2020
Table 12 Sales in Grocery Retailers by Channel: % Value Growth 2015-2020
Table 13 Grocery Retailers Outlets by Channel: Units 2015-2020
Table 14 Grocery Retailers Outlets by Channel: % Unit Growth 2015-2020
Table 15 Non-Grocery Specialists: Value Sales, Outlets and Selling Space 2015-2020
Table 16 Non-Grocery Specialists: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 17 Sales in Non-Grocery Specialists by Channel: Value 2015-2020
Table 18 Sales in Non-Grocery Specialists by Channel: % Value Growth 2015-2020
Table 19 Non-Grocery Specialists Outlets by Channel: Units 2015-2020
Table 20 Non-Grocery Specialists Outlets by Channel: % Unit Growth 2015-2020
Table 21 Mixed Retailers: Value Sales, Outlets and Selling Space 2015-2020
Table 22 Mixed Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 23 Sales in Mixed Retailers by Channel: Value 2015-2020
Table 24 Sales in Mixed Retailers by Channel: % Value Growth 2015-2020
Table 25 Mixed Retailers Outlets by Channel: Units 2015-2020
Table 26 Mixed Retailers Outlets by Channel: % Unit Growth 2015-2020
Table 27 Retailing GBO Company Shares: % Value 2016-2020
Table 28 Retailing GBN Brand Shares: % Value 2017-2020
Table 29 Store-based Retailing GBO Company Shares: % Value 2016-2020
Table 30 Store-based Retailing GBN Brand Shares: % Value 2017-2020
Table 31 Store-based Retailing LBN Brand Shares: Outlets 2017-2020
Table 32 Non-Store Retailing GBO Company Shares: % Value 2016-2020
Table 33 Non-Store Retailing GBN Brand Shares: % Value 2017-2020
Table 34 Grocery Retailers GBO Company Shares: % Value 2016-2020
Table 35 Grocery Retailers GBN Brand Shares: % Value 2017-2020
Table 36 Grocery Retailers LBN Brand Shares: Outlets 2017-2020
Table 37 Grocery Retailers LBN Brand Shares: Selling Space 2017-2020
Table 38 Non-Grocery Specialists GBO Company Shares: % Value 2016-2020
Table 39 Non-Grocery Specialists GBN Brand Shares: % Value 2017-2020
Table 40 Non-Grocery Specialists LBN Brand Shares: Outlets 2017-2020
Table 41 Non-Grocery Specialists LBN Brand Shares: Selling Space 2017-2020
Table 42 Mixed Retailers GBO Company Shares: % Value 2016-2020
Table 43 Mixed Retailers GBN Brand Shares: % Value 2017-2020
Table 44 Mixed Retailers LBN Brand Shares: Outlets 2017-2020
Table 45 Mixed Retailers LBN Brand Shares: Selling Space 2017-2020
Table 46 Forecast Sales in Retailing by Store-based vs Non-Store: Value 2020-2025
Table 47 Forecast Sales in Retailing by Store-based vs Non-Store: % Value Growth 2020-2025
Table 48 Forecast Sales in Store-based Retailing by Channel: Value 2020-2025
Table 49 Forecast Sales in Store-based Retailing by Channel: % Value Growth 2020-2025
Table 50 Forecast Store-based Retailing Outlets by Channel: Units 2020-2025
Table 51 Forecast Store-Based Retailing Outlets by Channel: % Unit Growth 2020-2025
Table 52 Forecast Sales in Non-Store Retailing by Channel: Value 2020-2025
Table 53 Forecast Sales in Non-Store Retailing by Channel: % Value Growth 2020-2025
Table 54 Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 55 Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025
Table 56 Forecast Sales in Grocery Retailers by Channel: Value 2020-2025
Table 57 Forecast Sales in Grocery Retailers by Channel: % Value Growth 2020-2025
Table 58 Forecast Grocery Retailers Outlets by Channel: Units 2020-2025
Table 59 Forecast Grocery Retailers Outlets by Channel: % Unit Growth 2020-2025
Table 60 Non-Grocery Specialists Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 61 Non-Grocery Specialists Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025
Table 62 Forecast Sales in Non-Grocery Specialists by Channel: Value 2020-2025
Table 63 Forecast Sales in Non-Grocery Specialists by Channel: % Value Growth 2020-2025
Table 64 Forecast Non-Grocery Specialists Outlets by Channel: Units 2020-2025
Table 65 Forecast Non-Grocery Specialists Outlets by Channel: % Unit Growth 2020-2025
Table 66 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 67 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025
Table 68 Forecast Sales in Mixed Retailers by Channel: Value 2020-2025
Table 69 Forecast Sales in Mixed Retailers by Channel: % Value Growth 2020-2025
Table 70 Forecast Mixed Retailers Outlets by Channel: Units 2020-2025
Table 71 Forecast Mixed Retailers Outlets by Channel: % Unit Growth 2020-2025

DISCLAIMER

GLOBAL MACROECONOMIC ENVIRONMENT

GLOBAL INDUSTRY ENVIRONMENT

SOURCES

Summary 2 Research Sources

Convenience Stores in Australia

KEY DATA FINDINGS

2020 IMPACT

7-Eleven works with its franchisees to manage through the COVID-19 crisis

Convenience stores faces competition from new areas as businesses adapt to the lockdown

Tobacco sales remain steady

RECOVERY AND OPPORTUNITIES

BP and David Jones form successful partnership to offer healthy and convenient meal options

Technology set to fuel the development of convenience stores over the forecast period

Smaller format supermarkets treading on the toes of convenience stores

CHANNEL DATA

Table 72 Convenience Stores: Value Sales, Outlets and Selling Space 2015-2020
Table 73 Convenience Stores: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 74 Convenience Stores GBO Company Shares: % Value 2016-2020
Table 75 Convenience Stores GBN Brand Shares: % Value 2017-2020
Table 76 Convenience Stores LBN Brand Shares: Outlets 2017-2020
Table 77 Convenience Stores LBN Brand Shares: Selling Space 2017-2020
Table 78 Convenience Stores Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 79 Convenience Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Discounters in Australia

KEY DATA FINDINGS

2020 IMPACT

Strong value proposition makes Aldi an attractive option as the economy suffers

Smaller format stores perform better as consumers shop locally

Aldi continues to show its charitable side

RECOVERY AND OPPORTUNITIES

Aldi set for strong and stable growth with new stores in the pipeline

Aldi looking for path into e-commerce

Aldi investing EUR1.5 billion in a globally standardised IT system

CHANNEL DATA

Table 80 Discounters: Value Sales, Outlets and Selling Space 2015-2020
Table 81 Discounters: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 82 Discounters GBO Company Shares: % Value 2016-2020
Table 83 Discounters GBN Brand Shares: % Value 2017-2020
Table 84 Discounters LBN Brand Shares: Outlets 2017-2020
Table 85 Discounters LBN Brand Shares: Selling Space 2017-2020
Table 86 Discounters Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 87 Discounters Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Hypermarkets in Australia

KEY DATA FINDINGS

Supermarkets in Australia

KEY DATA FINDINGS

2020 IMPACT

Supermarkets benefit from increased demand

IGA returns to growth as consumers shop local

COVID-19 adds fuel to the drive towards a cashless society

RECOVERY AND OPPORTUNITIES

Woolworths and Coles share differing views on the future of supermarkets

New technology points to the future of supermarkets

Coles expected to invest in store expansion

CHANNEL DATA

Table 88 Supermarkets: Value Sales, Outlets and Selling Space 2015-2020
Table 89 Supermarkets: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 90 Supermarkets GBO Company Shares: % Value 2016-2020
Table 91 Supermarkets GBN Brand Shares: % Value 2017-2020
Table 92 Supermarkets LBN Brand Shares: Outlets 2017-2020
Table 93 Supermarkets LBN Brand Shares: Selling Space 2017-2020
Table 94 Supermarkets Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 95 Supermarkets Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Traditional Grocery Retailers in Australia

KEY DATA FINDINGS

2020 IMPACT

Lockdown helps drive demand for home delivered alcoholic drinks

Neighbourhood locations and increased demand for alcoholic drinks boosts sales

Consumers seek out more interesting food options to cure the boredom of home seclusion

RECOVERY AND OPPORTUNITIES

Bottle shops expected to come under growing pressure as Amazon launches e-commerce platform for alcoholic drinks

Woolworths postpones demerger plans

New measures to tackle illicit trade could benefit tobacco specialists

CHANNEL DATA

Table 96 Traditional Grocery Retailers: Value Sales, Outlets and Selling Space 2015-2020
Table 97 Traditional Grocery Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 98 Traditional Grocery Retailers GBO Company Shares: % Value 2016-2020
Table 99 Traditional Grocery Retailers GBN Brand Shares: % Value 2017-2020
Table 100 Traditional Grocery Retailers LBN Brand Shares: Outlets 2017-2020
Table 101 Traditional Grocery Retailers LBN Brand Shares: Selling Space 2017-2020
Table 102 Traditional Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 103 Traditional Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Apparel and Footwear Specialist Retailers in Australia

KEY DATA FINDINGS

2020 IMPACT

Apparel and footwear specialist retailers suffering despite Government stimulus package

Several apparel and footwear specialist retailers pushed into administration by the effects of COVID-19

Consumer sentiment toward sustainability strengthens amidst the pandemic

RECOVERY AND OPPORTUNITIES

Growing focus on e-commerce as the future of apparel and footwear

Virtual showrooms could deliver strong results for apparel and footwear specialist retailers

Tapping into consumers sentiment for more sustainable apparel and footwear specialist retailers

CHANNEL DATA

Table 104 Apparel And Footwear Specialist Retailers: Value Sales, Outlets and Selling Space 2015-2020
Table 105 Apparel And Footwear Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 106 Apparel And Footwear Specialist Retailers GBO Company Shares: % Value 2016-2020
Table 107 Apparel And Footwear Specialist Retailers GBN Brand Shares: % Value 2017-2020
Table 108 Apparel And Footwear Specialist Retailers LBN Brand Shares: Outlets 2017-2020
Table 109 Apparel And Footwear Specialist Retailers LBN Brand Shares: Selling Space 2017-2020
Table 110 Apparel And Footwear Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 111 Apparel And Footwear Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Electronics and Appliance Specialist Retailers in Australia

KEY DATA FINDINGS

2020 IMPACT

Outbreak of COVID-19 provides boost to sales as consumers forced to spend more time at home

JB Hi-Fi Ltd sees dynamic growth despite strong online competition

Lockdown adds incentive for consumers to adopt new technology

RECOVERY AND OPPORTUNITIES

Electronics and appliance specialist retailers set to strengthen their omnichannel approach

Retailers looking to redefine their customer relationships through digital sales platforms

Technology and premiumisation could drive consumer traffic

CHANNEL DATA

Table 112 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space 2015-2020
Table 113 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 114 Electronics and Appliance Specialist Retailers GBO Company Shares: % Value 2016-2020
Table 115 Electronics and Appliance Specialist Retailers GBN Brand Shares: % Value 2017-2020
Table 116 Electronics and Appliance Specialist Retailers LBN Brand Shares: Outlets 2017-2020
Table 117 Electronics and Appliance Specialist Retailers LBN Brand Shares: Selling Space 2017-2020
Table 118 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 119 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Health and Beauty Specialist Retailers in Australia

KEY DATA FINDINGS

2020 IMPACT

Polarised performances within health and beauty specialist retailers

Beauty specialist retailers unable to offer key in-store services due to COVID-19

Health and beauty industry responds by repurposing production lines and introducing new hygiene measures

RECOVERY AND OPPORTUNITIES

Ageing population and loyal customer base set to be main drivers of growth

Digital beauty hub to adapt to new e-commerce trading environment

Chemist Warehouse Ltd introduces buy-now-pay-later service as retailers look to support consumers in making their budget go further

CHANNEL DATA

Table 120 Health and Beauty Specialist Retailers: Value Sales, Outlets and Selling Space 2015-2020
Table 121 Health and Beauty Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 122 Sales in Health and Beauty Specialist Retailers by Channel: Value 2015-2020
Table 123 Sales in Health and Beauty Specialist Retailers by Channel: % Value Growth 2015-2020
Table 124 Health and Beauty Specialist Retailers GBO Company Shares: % Value 2016-2020
Table 125 Health and Beauty Specialist Retailers GBN Brand Shares: % Value 2017-2020
Table 126 Health and Beauty Specialist Retailers LBN Brand Shares: Outlets 2017-2020
Table 127 Health and Beauty Specialist Retailers LBN Brand Shares: Selling Space 2017-2020
Table 128 Health and Beauty Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 129 Health and Beauty Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025
Table 130 Forecast Sales in Health and Beauty Specialist Retailers by Channel: Value 2020-2025
Table 131 Forecast Sales in Health and Beauty Specialist Retailers by Channel: % Value Growth 2020-2025

Home and Garden Specialist Retailers in Australia

KEY DATA FINDINGS

2020 IMPACT

Consumers turn to gardening and DIY in response to the lockdown

Wesfarmers reaping the rewards of investing in activities in the local community

Supply chain issues result in retailers struggling to meet consumer demand

RECOVERY AND OPPORTUNITIES

Home and garden specialist retailers set to face further challenges over the forecast period

Wesfarmers Ltd undergoes digital transformation as it looks to the future

Home and garden specialist retailers’ priorities changing in the wake of COVID-19 with a greater focus on e-commerce

CHANNEL DATA

Table 132 Home and Garden Specialist Retailers: Value Sales, Outlets and Selling Space 2015-2020
Table 133 Home and Garden Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 134 Sales in Home and Garden Specialist Retailers by Channel: Value 2015-2020
Table 135 Sales in Home and Garden Specialist Retailers by Channel: % Value Growth 2015-2020
Table 136 Home and Garden Specialist Retailers GBO Company Shares: % Value 2016-2020
Table 137 Home and Garden Specialist Retailers GBN Brand Shares: % Value 2017-2020
Table 138 Home and Garden Specialist Retailers LBN Brand Shares: Outlets 2017-2020
Table 139 Home and Garden Specialist Retailers LBN Brand Shares: Selling Space 2017-2020
Table 140 Home and Garden Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 141 Home and Garden Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025
Table 142 Forecast Sales in Home and Garden Specialist Retailers by Channel: Value 2020-2025
Table 143 Forecast Sales in Home and Garden Specialist Retailers by Channel: % Value Growth 2020-2025

Department Stores in Australia

KEY DATA FINDINGS

2020 IMPACT

Spending in department stores plummets due to lockdown

Department stores remains a highly consolidated category

Insurance companies remove support as fears over the future viability of department stores mount

RECOVERY AND OPPORTUNITIES

Exclusivity remains key

Technology could be key to ensuring the future of department stores

Store experiences as a key point of difference

CHANNEL DATA

Table 144 Department Stores: Value Sales, Outlets and Selling Space 2015-2020
Table 145 Department Stores: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 146 Department Stores GBO Company Shares: % Value 2016-2020
Table 147 Department Stores GBN Brand Shares: % Value 2017-2020
Table 148 Department Stores LBN Brand Shares: Outlets 2017-2020
Table 149 Department Stores LBN Brand Shares: Selling Space 2017-2020
Table 150 Department Stores Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 151 Department Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Variety Stores in Australia

KEY DATA FINDINGS

2020 IMPACT

Variety stores find success as consumers look for affordable ways to stock up home essentials

The Reject Shop in the process of ‘fixing’ its business

Miniso and Dollar King unable to replicate The Reject Store’s success

RECOVERY AND OPPORTUNITIES

The Reject Shop focuses on offering a wider product range and an economy positioning as it looks to remain profitable

Consumer loyalty a key focus of The Reject Shop’s strategy

Leading players focussed on e-commerce as the key area for development

CHANNEL DATA

Table 152 Variety Stores: Value Sales, Outlets and Selling Space 2015-2020
Table 153 Variety Stores: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 154 Variety Stores GBO Company Shares: % Value 2016-2020
Table 155 Variety Stores GBN Brand Shares: % Value 2017-2020
Table 156 Variety Stores LBN Brand Shares: Outlets 2017-2020
Table 157 Variety Stores LBN Brand Shares: Selling Space 2017-2020
Table 158 Variety Stores Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 159 Variety Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Warehouse Clubs in Australia

KEY DATA FINDINGS

2020 IMPACT

Long queues form outside Costco as COVID-19 sparks panic buying

Costco reaping the rewards of a strong investment strategy

Costco finally launches online store in 2020

RECOVERY AND OPPORTUNITIES

New outlet strategy offers benefits to Costco and the local economy

Costco focusing on private label strategy

Costco well positioned to thrive with its e-commerce endeavours despite the threat from Amazon

CHANNEL DATA

Table 160 Warehouse Clubs: Value Sales, Outlets and Selling Space 2015-2020
Table 161 Warehouse Clubs: Value Sales, Outlets and Selling Space: % Growth 2015-2020
Table 162 Warehouse Clubs GBO Company Shares: % Value 2016-2020
Table 163 Warehouse Clubs GBN Brand Shares: % Value 2017-2020
Table 164 Warehouse Clubs LBN Brand Shares: Outlets 2017-2020
Table 165 Warehouse Clubs LBN Brand Shares: Selling Space 2017-2020
Table 166 Warehouse Clubs Forecasts: Value Sales, Outlets and Selling Space 2020-2025
Table 167 Warehouse Clubs Forecasts: Value Sales, Outlets and Selling Space: % Growth 2020-2025

Direct Selling in Australia

KEY DATA FINDINGS

2020 IMPACT

Video calls and social media platforms prove to be essential for direct sellers as COVID-19 brings a halt to face-to-face sales

Beauty and Personal Care and Consumer Health are more popular for the direct selling channel

Domestic company winning the hearts and minds of Australians

RECOVERY AND OPPORTUNITIES

Using social media to achieve better engagement

Tighter regulations may help direct selling overcome image problem

Shift to working from home might open new opportunities for direct selling but e-commerce remains a huge threat

CHANNEL DATA

Table 168 Direct Selling by Category: Value 2015-2020
Table 169 Direct Selling by Category: % Value Growth 2015-2020
Table 170 Direct Selling GBO Company Shares: % Value 2016-2020
Table 171 Direct Selling GBN Brand Shares: % Value 2017-2020
Table 172 Direct Selling Forecasts by Category: Value 2020-2025
Table 173 Direct Selling Forecasts by Category: % Value Growth 2020-2025

Homeshopping in Australia

KEY DATA FINDINGS

2020 IMPACT

COVID-19 places focus on consumers’ basic needs thus lowering demand for homeshopping

Exponential growth of digital retail technology cannibalises sales of homeshopping

Brand Developers Ltd and Direct Group Pty Ltd remain the key players

RECOVERY AND OPPORTUNITIES

Homeshopping will need to adapt to survive in the post-COVID-19 world

Baby boomers switch from homeshopping to e-commerce

CHANNEL DATA

Table 174 Homeshopping by Category: Value 2015-2020
Table 175 Homeshopping by Category: % Value Growth 2015-2020
Table 176 Homeshopping GBO Company Shares: % Value 2016-2020
Table 177 Homeshopping GBN Brand Shares: % Value 2017-2020
Table 178 Homeshopping Forecasts by Category: Value 2020-2025
Table 179 Homeshopping Forecasts by Category: % Value Growth 2020-2025

Vending in Australia

KEY DATA FINDINGS

2020 IMPACT

Vending suffers as hospitality industry grinds to a halt in the face of COVID-19

Intense focus on health and wellbeing stunts the growth of Coca-Cola and Smith’s

Homebody economy puts pressure on vending in 2020

RECOVERY AND OPPORTUNITIES

Recovery of vending dependent on consumers’ lifestyle choices

Healthy living trend presents opportunities for vending

Coca-Cola Amatil Ltd signs agreement to accept virtual currency for some vending machines in Australia and New Zealand

CHANNEL DATA

Table 180 Vending by Category: Value 2015-2020
Table 181 Vending by Category: % Value Growth 2015-2020
Table 182 Vending GBO Company Shares: % Value 2016-2020
Table 183 Vending GBN Brand Shares: % Value 2017-2020
Table 184 Vending Forecasts by Category: Value 2020-2025
Table 185 Vending Forecasts by Category: % Value Growth 2020-2025

E-Commerce in Australia

KEY DATA FINDINGS

2020 IMPACT

E-commerce shopping basket size is growing

New ways to pay make shopping online even more seamless

Sudden spike in demand for e-commerce puts huge strain on Australia’s logistical network

RECOVERY AND OPPORTUNITIES

E-commerce set for growing role in retailing

Importance of fulfilment and last mile delivery

New e-commerce strategies to be different

CHANNEL DATA

Table 186 E-Commerce by Channel and Category: Value 2015-2020
Table 187 E-Commerce by Channel and Category: % Value Growth 2015-2020
Table 188 E-Commerce GBO Company Shares: % Value 2016-2020
Table 189 E-Commerce GBN Brand Shares: % Value 2017-2020
Table 190 Forecast E-Commerce by Channel and Category: Value 2020-2025
Table 191 Forecast E-Commerce by Channel and Category: % Value Growth 2020-2025

Mobile E-Commerce in Australia

KEY DATA FINDINGS

2020 IMPACT

Mobile e-commerce outpaces e-commerce

Digital wallets taking centre-stage

Super apps point to the future of mobile e-commerce

RECOVERY AND OPPORTUNITIES

Mobile wallets seen as the future of the payments industry

Utilising social media to drive engagement

Convenient and interactive platforms could help players to stand out from the crowd

CHANNEL DATA

Table 192 Mobile E-Commerce: Value 2015-2020
Table 193 Mobile E-Commerce: % Value Growth 2015-2020
Table 194 Mobile E-Commerce Forecasts: Value 2020-2025
Table 195 Mobile E-Commerce Forecasts: % Value Growth 2020-2025

Food and Drink E-Commerce in Australia

KEY DATA FINDINGS

2020 IMPACT

Consumer shopping habits are evolving

Stockpiling and fear of shopping in-store drives demand for home delivered food and drink

Alcohol subscription and last-minute delivery services grow in popularity as a result of the pandemic

RECOVERY AND OPPORTUNITIES

Shopping for groceries online is expected to build on the strong performance see in 2020

Further emphasis on logistics

On-demand grocery delivery services offer bags of potential

CHANNEL DATA

Table 196 Food and Drink E-Commerce: Value 2015-2020
Table 197 Food and Drink E-Commerce: % Value Growth 2015-2020
Table 198 Food and Drink E-Commerce Forecasts: Value 2020-2025
Table 199 Food and Drink E-Commerce Forecasts: % Value Growth 2020-2025

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