While self-service cafeterias suffered heavy losses due to the impact of Coronavirus (COVID-19), the rate of outlet closures was lower compared to full-service restaurants. The impact of the pandemic was stronger on independent rather than chained self-service cafeterias in value sales and outlet terms.
Like other types of foodservice, self-service cafeterias experienced a rapid and dynamic increase in the share of value sales via home delivery. Takeaway sales also jumped, although the value share remained quite modest and well below home delivery.
While there were some positive signs for self-service cafeterias during the pandemic, current value sales declined dramatically for chained and independent outlets over 2020. Primarily, weak revenue performances were due to restrictions on consumer movement.
Self-service cafeterias is expected to see more outlets close in the short to medium term. While independents are likely to be most affected, some chained outlets are also predicted to close.
While both chained and independent self-service cafeterias are projected to see positive value growth (at constant 2020 prices) through the forecast period, the channel is not expected to return to the 2019 sales level by 2025. The recovery is expected to be checked by the decreasing popularity of self-service cafeterias.
As in other foodservice areas, omnichannel approaches and home delivery networks are expected to add dynamism and positively affect the development and performance of self-service cafeterias over the forecast period. It is likely that self-service cafeterias will increase their cooperation with B2B partners, as their meal formats and wide variety of choice offer convenient, affordable and popular dining solutions for office staff, etc.
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This report originates from Passport, our Self-Service Cafeterias research and analysis database.
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