Macau’s travel market was significantly impacted by the onset of coronavirus (COVID-19) in 2020 leading to a decline in inbound arrivals and either a slowdown or contraction in growth for airlines, lodging and online travel intermediaries. While the performance of travel as a whole is generally lifted by arrivals from China, which is by far the most important source market for the city, the decimation in arrivals from China had a massive impact on Macau in 2020.
On 26 January, after Macau’s first cases of COVID-19 were confirmed, the government temporarily closed all schools and universities, and imposed border controls with temperature checks. The government also declared the closure of several venues to limit the possible spread of the virus, including several entertainment venues and planned Lunar New Year performances.
Arrivals by air were impacted by protests in Hong Kong as well as the opening of the Hong Kong – Zhuhai – Macau bridge, which facilitated land travel to Macau in 2020. The industry also faced a further and significant setback as airlines, such as Vietjet (Vietnam Airlines) suspended flights to Macau amid the COVID-19 outbreak.
Busier lifestyles and rising smartphone usage, with consumers increasingly opting for the convenience of booking travel products and services online, are boosting the popularity of online intermediaries. In addition, consumers are becoming more aware that online travel intermediaries can often offer a wider range of choices and better deals than offline players due to their global reach and strong bargaining power with service providers, particularly small hotel chains and independent lodging operators.
The outlook for travel in Macau is broadly favourable. On the basis that the pandemic will come under control or largely be eradicated, inbound arrivals are projected to spike in 2021 as consumers will release pent up demand but then grow at a slower though steadier rate throughout the remainder of the forecast period.
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