Voice of the Consumer: Mobility Survey 2021 Key Highlights

May 2021

This visual report highlights the results of Euromonitor International’s 2021 Voice of the Consumer: Mobility Survey, including everyday transportation habits and attitudes of global consumers.

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Key Findings

Daily commute habits have changed due to the global pandemic

Due to the uneven pandemic recovery and a variety of economic factors, there are noticeable differences across various regions and markets when it comes to commuting habits. However, on a global level, daily commuting has decreased by 7% compared to 2020.

Changes in commuting routines, especially in Asian countries

Commuting habits around the world are changing as consumers and economies feel the impact of COVID-19. Notable decreases in commuting are apparent in Asia Pacific markets, especially in Hong Kong where daily commutes decreased by 17% since last year.

Eight out of 10 global car owners have a gasoline-powered automobile

Over 80% of global car owners have gasoline-powered automobiles in their households. Electric car ownership increased by 2% across the global respondents, mainly in Asia Pacific and Europe.

Online car sales accelerated by COVID-19 pandemic

Majority of respondents who bought automobiles in the last year did so at the store or in-person. However, in 2021 consumers are slowly moving towards mobile shopping in this space, with online car sales via smartphone having increased from 16% to 26% for new and second-hand car purchases in total.

Nearly one third of global respondents buy tickets for public transportation online at least monthly

Nearly 30% of global respondents buy tickets for public transportation online at least monthly. Though this is similar to 2020 data, there was a slight increase in weekly online purchases in 2021. New York, Amsterdam and Cairo are the top three cities for daily and weekly online purchases. These commuting habits were largely influenced by the infrastructures of cities and contactless payment capabilities in urban areas.

Introduction

Scope
Key findings

Vehicle Ownership

Majority of global respondents have access to a car or automobile
Eight out of 10 global respondents have a licence to drive in their country
Gasoline is still the most common car/automobile fuel across the world
Parents are more likely to own electric lightweight vehicles

Transportation and Commute

Daily commuting routines have been influenced by COVID-19
Consumers are still frequently commuting on daily basis
Usage of personal car/automobile for commute increased by 4% globally
Over the past year usage of shared mobility services has increased

Shopping and Spending

Different views on anticipated transportation spending
28% of public transportation users buy tickets online at least monthly
Half of high-income consumers bought or are planning to buy a new car
Consumers still prefer to make car/automobile purchases in person
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