Work Reinvented: Future Business Travellers

Disruptive forces

There is a powerful confluence of forces shaping the future of business travel, withthe next wave of automation, the rise of the gig economy and digitisation bearingdown on how business travellers behave, and travel brands must respond.

Sci-fi road warriors

The future road warrior’s life will depend on seamless efficiency, functionality andspeed, dictated by personalisation and powered by technology. Travel brands willneed to leverage the power of AI to ensure they can match expectations.

Aspiring unicorns

Young entrepreneurs will come from across the globe, and will seek to express theirindividuality through their travel choices. Travel brands need to provide excellentnetworking opportunities for this demanding group.

Homeworkermakeover

Flexibility and thoughtfulness will be key to respond to the future homeworker’sneeds as they will be disconnected from regular travel, and also need to travel withfamily members with differing requirements.

Carry on careers

Increasing numbers of seniors will embark on a second career after their maincareers due to increased financial insecurity. Life-long learning will become thestandard, and retraining, up-skilling will be an opportunity for MICE travel.

Multiple exposure

With business travellers embracing the very latest technology from augmentedreality to autonomous vehicles, travel brands must ensure their service does not falldown and is inter-operable across all devices, but equally is cyber secure.

Travel to inspire

All travel whether for business or leisure, or both, should seek to inspire throughenhanced traveller experiences - this is a fundamental pillar that will not change -and future business travellers’ will look to their favourite brands for inspiration.