Retail E-Commerce

E-commerce recorded strong growth in 2020 and 2021, aided by the impact of the pandemic, restrictions on the operations of physical stores (including the temporary closure of non-essential brick-and-mortar outlets) and consumers' reluctance to leave…

After recording double-digit growth over the 2020-21 period, retail value sales via retail e-commerce slowed down in 2022. This was linked to the lifting of social distancing measures and the return to physical stores, as well as the rise in delivery…

Sendy launched a payment on delivery product for e-commerce and social commerce vendors in Africa, with this including Kenya. This is seen as a significant new product as it overcomes security concerns some consumers still have about shopping online,…

Retail e-commerce continued to perform strongly, and registered double-digit constant value growth, in spite of high inflation. Increasing internet penetration supported value growth. Mobile payments are also increasing, with the unbanked population…

E-commerce continued to grow in 2022, though at a slower rate than in previous years. In 2020 and 2021, companies invested strongly in the improvement of the online channel and these investments continued in 2022. While consumers appreciate the…

After strong increases in 2020 and 2021, boosted by the outbreak of COVID-19 and home seclusion, retail e-commerce showed signs of a slowdown in 2022 as consumers returned to a "new normality". In-store sales grew as confinement measures were…

Bulgaria maintains the lowest share of online purchasing in the EU, in notable contrast to neighbouring countries that are also members of the EU, such as Romania, Hungary and the Baltic states, where e-commerce is growing at a much more rapid rate.…

2020-2021 was an accelerated period of growth for retail e-commerce in Singapore due to the pandemic and home seclusion as consumers were concerned about exposure to COVID-19 and wanted to avoid coming into contact with others in busy stores.…

In 2020, the community group buying model emerged as a popular e-commerce trend in China, to solve the inconvenience caused by COVID-19 lockdowns. Neighbourhood committees created WeChat groups to gather residents’ shopping lists, and online orders…

At first sight, overall e-commerce seemed to do well in 2022. However, this situation hides a strong contrast between skyrocketing sales of online services, and collapsing retail e-commerce revenues. During most of the last decade, retail e-commerce…

Current value sales from e-commerce retailers in Ireland fell in 2022, after seeing double-digit year-on-year growth throughout the rest of the review period and a marked acceleration in growth during the COVID-19 crisis due to lockdown restrictions…

As a result of prolonged home seclusion during the pandemic, consumers became more accustomed to online shopping. While Japan has been slower than other countries in terms of the penetration of online shopping, it notably accelerated in 2020, with…

Most e-commerce companies are working towards offering a hassle-free seamless customer experience, and are using different technologies to achieve this. For example, some companies are using AI-powered tools like chatbots, which are gaining more…

More than two thirds of Spaniards already make purchases online. Although retail e-commerce was already developing rapidly in the country, a strong acceleration was seen in recent years due to the pandemic, with value sales surging by more than…

E-commerce registered a slower growth in current value terms in 2022 compared to the previous two years. Growth slowed largely due to consumers returning to shopping physical stores after movement restrictions were further relaxed from April 2022.…

Retail e-commerce had been expanding vigorously even before the onset of the pandemic, as a growing number of Moroccans have smartphones and mobile internet access has become more widely available and affordable. Meanwhile, internet retailers, most…

Retail e-commerce saw continued double-digit current value growth in Greece in 2022. The fact that the penetration rate of e-commerce in many categories was relatively low by Western European standards prior to the onset of the pandemic has been a…

E-commerce remains a key bright spot in Egypt’s retailing landscape. Growth rates have slowed considerably compared to the 2020 when the COVID-19 pandemic was in full swing. Rising inflation has also dampened value growth with constant value growth…

After the dynamic growth seen in 2020 and 2021, e-commerce saw more stable growth in 2022. Many people missed the in-store shopping experience and therefore as COVID-19 restrictions were lifted many people returned to shopping in-store. This was…

E-commerce continued to develop in 2022, with significant growth in sales, but at a much slower rate than in the previous year, and far from the spectacular growth that occurred in 2020 fuelled by the pandemic. In the last two years of the review…