Updated: 21st May 2018
This policy was last updated on the date that appears at the top of this page.
For the purposes of data protection law, Euromonitor International Ltd is the controller of the personal information it collects from you. This means that it decides why and how your personal information is processed and is responsible for that processing.
Please see the end of this policy for our legal and contact information.
Euromonitor International Ltd collects personal information from you if you (or an organisation for whom you work) purchase or use our services, request information, register for an event, sign up to an e-alert service, request customer support or correspond with us.
We collect and process the following personal information about you:
Identity information, such as your first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
Contact information, such as billing address, delivery address, email address and telephone numbers.
Financial information, such as payment related information.
Transaction information, such as details about payments to and from you and other details of products and services you have purchased from us.
Technical information, such as internet protocol (IP) address, your login data, browser type and version, location, operating system and platform and device and cookie IDs on the devices you use to access this website and our other web-based products.
Profile information, such as your username and password, purchases or orders made by you or on behalf of an organisation, your interests, preferences, feedback and survey responses.
Usage information, such as information about how you use our website, products and services. Our technologies automatically collect and log certain information to help us administer, protect, and improve our services, analyse usage and improve user experience.
Marketing and communications information, such as your preferences in receiving marketing from us and, where applicable, third parties and your communication preferences.
Other information relating to you which you may provide to us, for example in the correspondence that you send to us.
We may hold information about you that has not come directly from yourself. It may, for example, come from your employer, other organisations, such as educational institutions, to which you belong, if they use our services and products. We also collect personal information from third parties such as our partners and associates, and publicly available websites, to help us maintain data accuracy and provide and enhance our services and products. Please see further How do we collect your personal information?
We share personal information with others only as described in this Statement, or when we believe that the law otherwise permits or requires it. Please see further With whom do we share your personal information?
Euromonitor International Ltd may request sensitive personal information as part of the recruitment and employment process or as anonymised input into our services and products. This includes and is not limited to anonymised consumer surveys conducted via online panel as well as regular surveys sent to our employees and clients.
We use different methods to collect personal information from and about you as follows:
3.1. Direct contact with you during the course of business. You may give us your contact details, payment details for invoice purposes, by placing an order online, at events or by corresponding with us by post, phone, email or in other ways (all of which are provided by you on voluntary basis). This includes personal information you provide when you:
If you do not provide this information, you will not be able to interact or communicate with us or our services in the ways mentioned above.
3.2. Automated interactions with our website where we may automatically collect technical data about your equipment, browsing actions and patterns. We collect this personal information by using cookies, server logs and other similar technologies. Please see our Cookies Policy for further details including details regarding the consequences if we are not able to use these technologies.
3.3. Using third party or publicly available sources, where we may receive personal information about you from:
We process your personal information for the purposes listed below.
We process your personal information for the following purposes on the basis that the processing is necessary for us to pursue our legitimate interests as a business:
We process your personal information to comply with our legal obligations including:
As described above, we process your personal information for direct marketing purposes on the basis that it is necessary for us to pursue our legitimate interests as a business (see above in this section for further details). From time to time we may tailor and personalise marketing communications that we send to you, for example, by notifying you of products, services, offers or promotions that apply to your interests, location, industry sector, employer or job role. If you do not wish to receive marketing communications from us, you can opt-out at any time by using the unsubscribe link inside the email (to unsubscribe from marketing emails), by sending an email to firstname.lastname@example.org or by using our Subscription Centre to change your profile settings.
Euromonitor International Ltd only shares or discloses personal information when necessary to provide its services or conduct our business operations as described below. When we share personal information, we do so in accordance with our documented data privacy and security requirements. We may occasionally share non-personal, anonymised, and statistical data with third parties, including survey findings from our online consumer panels, employees and clients. Below are the parties with whom we may share your personal information and the reasons that we share that information.
We may share your information with our third party service providers, agents, subcontractors and other organisations (as listed below) for the purposes of providing services to us or directly to you on our behalf.
Recipient / relationship to us Industry sector (& sub-sector) Accountancy services Professional services (accountancy) Advertising/digital agencies Marketing (advertising and digital) Banks, payment processors and financial services providers Financial (banking) Cloud storage providers IT (cloud services) Direct marketing service providers Marketing (direct marketing) Financial auditing services Audit (financial) Government tax administration offices Government (tax) IT support service providers IT (support and maintenance) Legal advisers Professional services (legal services) On-site security access control services Security (on-site)
The recipients mentioned above are located in the European Economic Area and the USA.
When we use third party service providers, we only disclose to them any personal information that is necessary for them to provide their service and we have a contract in place that requires them to keep your information secure and not to use it other than in accordance with our specific instructions.
When we share your personal information with third parties that are controllers of that information, they may disclose or transfer it to other organisations in accordance with their data protection policies. This does not affect any of your data subject rights as detailed below. In particular, where you ask us to rectify, erase or restrict the processing of your information, we take reasonable steps to pass this request on to any such third parties with whom we have shared your personal information.
When we transfer personal information from the European Economic Area to other countries in which applicable laws do not offer the same level of data privacy protection as in your home country, we take measures to provide an appropriate level of data privacy protection. In other words, your rights and protections remain with your data. For example, we use approved contractual clauses, multiparty data transfer agreements, and other measures designed to ensure that the recipients of your personal information protect it. If you would like to know more about our data transfer practices or to obtain a copy of the safeguards we use, please contact our Data Protection Team by email at DataProtection@euromonitor.com.
Euromonitor International Ltd has networks, databases, servers, systems, and support located throughout our offices globally, please see our office locations page for a list of Euromonitor International Ltd locations. We collaborate with third parties such as cloud hosting services, located around the world to serve the needs of our business, workforce, and customers. We take appropriate steps to ensure that personal information is processed, secured, and transferred according to applicable law. As a global organisation, we may need to transfer your personal information within Euromonitor International Ltd or to third party cloud hosting providers, outside of your home country. Please see further With whom do we share your personal information.
Euromonitor International Ltd uses appropriate technologies, policies, processes and procedures to protect personal information. Our information security policies and procedures are closely aligned with widely accepted international standards and are reviewed and updated regularly to reflect changes in legislation and in business needs.
Examples of the technologies, policies, processes and procedures we maintain are:
We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
The length of time we retain your personal information is determined by a number of factors including the purpose for which we use that information and our obligations under other laws. We determine the period of retention of your personal information based on the following criteria:
The exceptions to the above are where:
When we no longer need your personal information, we securely delete or destroy it.
The European Union's General Data Protection Regulation and other applicable data protection laws provide you with rights over your personal information.
Euromonitor International Ltd respects your right to access and control your information, and we will respond to requests for information and, where applicable, will correct, amend, or delete your personal information. Please remember, that on occasions your personal information may have been shared with you by your employer or by other organisations, such as educational institutions, to which you belong, if they use our services and products.
If you wish to exercise any of your rights listed below, please contact our Data Protection team by email at DataProtection@euromonitor.com. Except in rare cases, we will respond to you within 1 month after we have received this information or, where no such information is required, after we have received full details of your request.
Making a complaint: If you are not satisfied with how Euromonitor International Ltd manages your personal information, you have the right to make a complaint to a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner"s Office (ICO), the data protection regulator in the UK, are available on the ICO website. A full list of National personal information Protection Authorities can be found here: http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm. Where your personal information has or is being used in a way that you believe does not comply with data, however, we encourage you to contact us before making any complaint and we will seek to resolve any issues or concerns you may have.
To contact us for any reason, including to exercise any of your rights in relation to your personal information, please write to the Data Protection Team at the address below or email us at DataProtection@euromonitor.com.
You can also contact us by:
Euromonitor International Limited is a company incorporated in England under company registration number 01040587 and has its registered office address at 60-61 Britton Street, London, EC1M 5UX.