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Country Report

Retailing in Malaysia

Feb 2012

Price: US$1,900

About this Report

EXECUTIVE SUMMARY

Strong local demand spurs growth

Global consumer spending in 2011 remained cautious in the aftermath of the global financial crisis and in persistently uncertain economic times. However, a strong local performance has fuelled steady growth in Malaysian retail, with a fair number of both international and domestic players expanding their operations. In addition, the country saw healthy 6% real GDP growth for the year, despite the volatile economic climate. Much of this was driven by strong domestic demand, which came as a result of increased urbanisation and more locals enjoying higher purchasing power.

Consumer sophistication on the rise

Consumer sophistication in terms of taste and preferences in the products consumed continued to rise in 2011. With more locals adopting urban lifestyles, this exposed a growing number of rural consumers to popular retail trends and marketing campaigns, ultimately influencing their purchasing behaviour. This was, in turn, reflected in the retail landscape, with companies introducing a myriad of new advertising campaigns, products and services to better cater for their increasingly discerning consumers.

Grocery retailers more competitive than ever

Grocery retailers saw value growth rates of more than twice that of non-grocery retailers. This was largely attributed to the strong performance of hypermarkets as chains such as Giant and Tesco have been rapidly expanding their network of outlets. In addition, they also started to offer more non-grocery products such as apparel and electrical appliances. This has greatly increased their appeal as a one-stop shop for both the grocery and non-grocery needs of the average consumer.

Many domestic retailers being edged out

With the influx of foreign companies entering the Malaysian retail landscape, many domestic players have been under increasing pressure. Retailers such as traditional grocery retailers and stationers have seen sales plummet as consumers turned to foreign rivals boasting a more modern environment or even the internet. Even traditional local powerhouses such as The Store Corp Bhd saw value sales steadily decrease over the review period, especially in light of the strong competition from their foreign counterparts.

Growth prospects in retail remain optimistic

Over the forecast period value growth in retailing is expected to be driven by consumers trading up to more expensive products as their purchasing power increases. Hence, retailers will be exploring ways to persuade consumers to trade up. In addition, many will also be embarking on innovative advertising campaigns in order to boost their brand appeal in an increasingly packed retail environment. Players are also expected to aggressively expand into suburban and rural areas to provide shopping convenience to people in these areas. As the government has been putting in efforts to help modernise and upgrade the retail outlets of domestic small independent players, others that fail to modernise quickly may find themselves being squeezed out of the market.


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Overview

Discover the latest market trends and uncover sources of future market growth for the Retailing industry in Malaysia with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Retailing industry in Malaysia, our research will save you time and money while empowering you to make informed, profitable decisions.

When you purchase this report, you also get the data and the content from these category reports in Malaysia for free:

The Retailing in Malaysia market research report includes:

  • Analysis of key supply-side and demand trends
  • Detailed segmentation of international and local products
  • Historic number of stores, selling space and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • How big is the grocery/non-grocery/non-store channel in Malaysia?
  • Who are the leading retailers in Malaysia?
  • How is retailing performing in Malaysia?
  • What is the retailing environment like in Malaysia?
  • Which channels are winning or losing in the fight for consumers’ money?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

This industry report originates from Passport, our Retailing market research database.

Table of Contents

Table of Contents

Retailing in Malaysia - Industry Overview

EXECUTIVE SUMMARY

Strong local demand spurs growth

Consumer sophistication on the rise

Grocery retailers more competitive than ever

Many domestic retailers being edged out

Growth prospects in retail remain optimistic

KEY TRENDS AND DEVELOPMENTS

Economic growth drives strong demand in retail

Internet retailing continues making waves

Government regulation impacts both traditional and modern retailers

Consumers look to private label for affordable luxury

Demand for convenience grows

Branding matters

MARKET INDICATORS

  • Table 1 Employment in Retailing 2006-2011

MARKET DATA

  • Table 2 Sales in Retailing by Category: Value 2006-2011
  • Table 3 Sales in Retailing by Category: % Value Growth 2006-2011
  • Table 4 Sales in Retailing by Grocery vs Non-Grocery 2006-2011
  • Table 5 Sales in Store-Based Retailing by Category: Value 2006-2011
  • Table 6 Sales in Store-Based Retailing by Category: % Value Growth 2006-2011
  • Table 7 Sales in Non-Grocery Retailers by Category: Value 2006-2011
  • Table 8 Sales in Non-Grocery Retailers by Category: % Value Growth 2006-2011
  • Table 9 Sales in Non-store Retailing by Category: Value 2006-2011
  • Table 10 Sales in Non-store Retailing by Category: % Value Growth 2006-2011
  • Table 11 Retailing Company Shares: % Value 2007-2011
  • Table 12 Retailing Brand Shares: % Value 2008-2011
  • Table 13 Store-Based Retailing Company Shares: % Value 2007-2011
  • Table 14 Store-Based Retailing Brand Shares: % Value 2008-2011
  • Table 15 Non-Grocery Retailers Company Shares: % Value 2007-2011
  • Table 16 Non-Grocery Retailers Brand Shares: % Value 2008-2011
  • Table 17 Non-store Retailing Company Shares: % Value 2007-2011
  • Table 18 Non-store Retailing Brand Shares: % Value 2008-2011
  • Table 19 Forecast Sales in Retailing by Category: Value 2011-2016
  • Table 20 Forecast Sales in Retailing by Category: % Value Growth 2011-2016
  • Table 21 Forecast Sales in Store-Based Retailing by Category: Value 2011-2016
  • Table 22 Forecast Sales in Store-Based Retailing by Category: % Value Growth 2011-2016
  • Table 23 Forecast Sales in Non-Grocery Retailers by Category: Value 2011-2016
  • Table 24 Forecast Sales in Non-Grocery Retailers by Category: % Value Growth 2011-2016
  • Table 25 Forecast Sales in Non-store Retailing by Category: Value 2011-2016
  • Table 26 Forecast Sales in Non-store Retailing by Category: % Value Growth 2011-2016

APPENDIX

Operating environment

Cash-and-carry

DEFINITIONS

  • Summary 1 Research Sources

Retailing in Malaysia - Company Profiles

7-Eleven Malaysia Sdn Bhd in Retailing (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 1 7-Eleven Malaysia Sdn Bhd: 7-Eleven in Johor Bahru

PRIVATE LABEL

  • Summary 4 7-Eleven Malaysia Sdn Bhd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 5 7-Eleven Malaysia Sdn Bhd: Competitive Position 2011

AEON Co (M) Bhd in Retailing (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 8 AEON Co (M) Bhd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 9 AEON Co (M) Bhd: Competitive Position 2011

Avon Cosmetics (M) Sdn Bhd in Retailing (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 12 Avon Cosmetics (M) Sdn Bhd: Competitive Position 2011

Carrefour Magnificent Diagraph Sdn Bhd in Retailing (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 2 Carrefour Magnificent Diagraph Sdn Bhd: Carrefour in Johor Bahru

PRIVATE LABEL

  • Summary 15 Carrefour Magnificent Diagraph Sdn Bhd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 16 Carrefour Magnificent Diagraph Sdn Bhd: Competitive Position 2011

Courts Mammoth Sdn Bhd in Retailing (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 19 Courts Mammoth Sdn Bhd: Competitive Position 2011

GCH Retail (M) Sdn Bhd in Retailing (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 22 GCH Retail (M) Sdn Bhd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 23 GCH Retail (M) Sdn Bhd: Competitive Position 2011

Ikano Corp Sdn Bhd in Retailing (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 26 Ikano Corp Sdn Bhd: Competitive Position 2011

Isetan (M) Sdn Bhd in Retailing (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 29 Isetan (M) Sdn Bhd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 30 Isetan (M) Sdn Bhd: Competitive Position 2011

Parkson Holdings Bhd in Retailing (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 33 Parkson Holdings Bhd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 34 Parkson Holdings Bhd: Competitive Position 2011

Poh Kong Holdings Berhad in Retailing (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 37 Poh Kong Holdings Berhad: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 38 Poh Kong Holdings Berhad: Competitive Position 2011

Robinson & Co Ltd in Retailing (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 41 Robinson & Co Ltd: Competitive Position 2011

RSH (Malaysia) Sdn Bhd in Retailing (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 44 RSH (Malaysia) Sdn Bhd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 45 RSH (Malaysia) Sdn Bhd: Competitive Position 2011

Store Corp Bhd, The in Retailing (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 48 Store Corp Bhd, The: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 49 Store Corp Bhd, The: Competitive Position 2011

Tesco Stores (Malaysia) Sdn Bhd in Retailing (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 52 Tesco Stores (Malaysia) Sdn Bhd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 53 Tesco Stores (Malaysia) Sdn Bhd: Competitive Position 2011

Watson's Personal Care Stores Sdn Bhd in Retailing (Malaysia)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 56 Watson’s Personal Care Stores Sdn Bhd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 57 Watson’s Personal Care Stores Sdn Bhd: Competitive Position 2011

Apparel Specialist Retailers in Malaysia - Category Analysis

HEADLINES

TRENDS

  • In 2011, apparel specialist retailers saw 2% value growth to total RM13.6 billion in sales. Most consumers devoted a significant amount of their expenditure to apparel. There was not only a demand for inexpensive apparel among more price-sensitive consumers but also for luxury goods as positive consumer sentiment spurred spending.

CHANNEL DATA

  • Table 27 Apparel Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 28 Apparel Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 29 Apparel Specialist Retailers Company Shares by Value 2007-2011
  • Table 30 Apparel Specialist Retailers Brand Shares by Value 2008-2011
  • Table 31 Apparel Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 32 Apparel Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 33 Apparel Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 34 Apparel Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Direct Selling in Malaysia - Category Analysis

HEADLINES

TRENDS

  • Direct selling recorded 5% value growth in 2011 to reach a total of RM7 billion in sales. This corresponded with the review period, where value growth remained steady at 5% each year. The appeal of direct selling continued to gain momentum among locals, who saw it as a form of extra income to supplement their existing income. In some cases there were direct sellers that opted to make direct selling their main source of income as opposed to just doing it on part-time basis. Many direct sellers such as Amway and Forever Living Products have also made claims to target new consumer groups such as Malays to increase their sales.

COMPETITIVE LANDSCAPE

  • Amway (M) Sdn Bhd topped the competitive environment with a 12% value share. This was due to the sheer range of products that it offered from food and drink to consumer appliances to personal care products. By offering a large variety of products, the company was highly successful in addressing many consumer needs. In addition, the company also offered the services of an online shop, making it highly convenient for its distributors and members to purchase or order products.

PROSPECTS

  • Direct selling is expected to post a constant value CAGR of 4% to reach RM8.2 billion in 2016. The Malay population in the country still has largely untapped potential for direct sellers and so more effort will be made to attract Malay consumers with appealing products for consumption as well as distribution. For a start, more companies dealing in food and healthcare products will seek to obtain halal certification for their products.

CHANNEL DATA

  • Table 35 Direct Selling by Category: Value 2006-2011
  • Table 36 Direct Selling by Category: % Value Growth 2006-2011
  • Table 37 Direct Selling Company Shares by Value 2007-2011
  • Table 38 Direct Selling Brand Shares by Value 2008-2011
  • Table 39 Direct Selling Forecasts by Category: Value 2011-2016
  • Table 40 Direct Selling Forecasts by Category: % Value Growth 2011-2016

DIY, Home Improvement and Garden Centres in Malaysia - Category Analysis

HEADLINES

TRENDS

  • DIY, home improvement and garden centres registered 3% value growth in 2011 to record value sales of RM795 million. This was due to the fact that more locals were working on their own homes, with more demands to infuse their homes with their own stylish yet unique tastes and designs. Instead of hiring workers, many Malaysians have taken to working on their own homes, for example in painting. Websites such as YouTube were also popular ways of obtaining useful visual information on various home improvement suggestions.

CHANNEL DATA

  • Table 41 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space 2006-2011
  • Table 42 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 43 DIY, Home Improvement and Garden Centres Company Shares by Value 2007-2011
  • Table 44 DIY, Home Improvement and Garden Centres Brand Shares by Value 2008-2011
  • Table 45 DIY, Home Improvement and Garden Centres Brand Shares by Outlets 2008-2011
  • Table 46 DIY, Home Improvement and Garden Centres Brand Shares by Selling Space 2008-2011
  • Table 47 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 48 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Electronics and Appliance Specialist Retailers in Malaysia - Category Analysis

HEADLINES

TRENDS

  • Electronics and appliance specialist retailers recorded 1% value growth in 2011 to reach a total of RM5.7 billion in sales. Such stores retained their position as the preferred distribution channel of such goods as they gave consumers the benefit of in-store customer service as well as the opportunity to preview products before making a purchase.

CHANNEL DATA

  • Table 49 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 50 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 51 Electronics and Appliance Specialist Retailers Company Shares by Value 2007-2011
  • Table 52 Electronics and Appliance Specialist Retailers Brand Shares by Value 2008-2011
  • Table 53 Electronics and Appliance Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 54 Electronics and Appliance Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 55 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 56 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Furniture and Furnishings Stores in Malaysia - Category Analysis

HEADLINES

TRENDS

  • Furniture and furnishings stores recorded 3% value growth in 2011 to reach RM2.4 billion in sales. This reflected a steady rebound from the global financial crisis in late 2008 and 2009, when consumers postponed purchases of items such as furniture. This was due to the fact that such items were often more expensive and involved high levels of budgeting for the average consumer. Furthermore, replacing one’s furniture and furnishings was something that did not occur regularly. The recession also saw fewer office openings, further reducing the demand for new furniture and furnishings. Hence, when the economy picked up in 2011 more consumers were willing to purchase new furniture and furnishings such as curtains and lighting for their homes and offices.

CHANNEL FORMATS

  • Chart 3 Furniture and Furnishings Stores: Courts in Johor Bahru

CHANNEL DATA

  • Table 57 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space 2006-2011
  • Table 58 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 59 Furniture and Furnishings Stores Company Shares by Value 2007-2011
  • Table 60 Furniture and Furnishings Stores Brand Shares by Value 2008-2011
  • Table 61 Furniture and Furnishings Stores Brand Shares by Outlets 2008-2011
  • Table 62 Furniture and Furnishings Stores Brand Shares by Selling Space 2008-2011
  • Table 63 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 64 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Grocery Retailers in Malaysia - Category Analysis

HEADLINES

TRENDS

  • As seen over the review period, there was steady patronage at grocery retailers in Malaysia. Hence they continued to have a strong presence in the country as they remained the main channel where many daily necessities as well as other consumer goods such as apparel were purchased. This was further reflected in the 4% value growth grocery retailers registered in 2011 to reach total sales of RM33.5 billion.

TRADITIONAL VS MODERN

CHANNEL FORMAT

  • Chart 4 Modern Grocery Retailers: Tesco in Johor Bahru
  • Chart 5 Modern Grocery Retailers: 7-Eleven in Johor Bahru
  • Chart 6 Modern Grocery Retailers: Carrefour in Johor Bahru

COMPETITIVE LANDSCAPE

  • GCH Retail (M) Sdn Bhd led in value share terms in 2011 with 18%. This was due to the strong presence of its hypermarket chain Giant, which accounted for 13% of total brand share in grocery retailers. With over 90 Giant stores across the country, consumers have come to associate the brand with low prices and good value for money. Another leading grocery retailer was Tesco Stores (Malaysia) Sdn Bhd, with a 12% value share. This company enjoyed considerable success due to its extensive distribution networks, wide range of products as well as competitive prices.

PROSPECTS

  • Changes to grocery retailers seen in 2011, with the key one being the rapid growth of modern grocery retailers, are set to last in the longer term. This is especially so for hypermarkets, forecast to post a constant value CAGR of 5% to reach RM15 billion in 2016. The main draw of hypermarkets lies in its offer of greater convenience for shoppers as more grocery needs can be satisfied in one place.

CHANNEL DATA

  • Table 65 Sales in Grocery Retailers by Category: Value 2006-2011
  • Table 66 Sales in Grocery Retailers by Category: % Value Growth 2006-2011
  • Table 67 Grocery Retailers Company Shares: % Value 2007-2011
  • Table 68 Grocery Retailers Brand Shares: % Value 2008-2011
  • Table 69 Forecast Sales in Grocery Retailers by Category: Value 2011-2016
  • Table 70 Forecast Sales in Grocery Retailers by Category: % Value Growth 2011-2016

Health and Beauty Specialist Retailers in Malaysia - Category Analysis

HEADLINES

TRENDS

  • Health and beauty specialist retailers saw steady 2% value growth in 2011 to total RM8 billion. These retailers continued to play an integral part in many Malaysians’ lives as these were where items such as prescription-bound medicines and cosmetics and toiletries could be purchased.

COMPETITIVE LANDSCAPE

  • GCH Retail (M) Sdn Bhd led value sales with a share of 13% in 2011. This was attributed to the strong performance of its Guardian chain of stores. The Guardian name has long been associated with high-quality in-store service, especially its pharmacists. Many Guardian pharmacists took the time to educate customers in product usage as well as lifestyle and health issues, therefore building consumer rapport and loyalty. Hence, many locals were of the opinion that the medicine prescribed by the pharmacist had better effects on their illness.

PROSPECTS

  • Health and beauty specialist retailers is expected to post a constant value CAGR of 2% to reach RM8.6 billion in 2016. This will mostly stem from the steady value growth of beauty specialist retailers, chemists/pharmacies and parapharmacies/drugstores, all of which are forecast to post a constant value CAGR of 2%.

CHANNEL FORMATS

  • Chart 7 Health and Beauty Specialist Retailers: Watsons in Johor Bahru

CHANNEL DATA

  • Table 71 Health and Beauty Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 72 Health and Beauty Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 73 Health and Beauty Retailers Company Shares by Value 2007-2011
  • Table 74 Health and Beauty Retailers Brand Shares by Value 2008-2011
  • Table 75 Health and Beauty Retailers Brand Shares by Outlets 2008-2011
  • Table 76 Health and Beauty Retailers Brand Shares by Selling Space 2008-2011
  • Table 77 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 78 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Homeshopping in Malaysia - Category Analysis

HEADLINES

TRENDS

  • Over the review period companies ventured into homeshopping, but with barely any success. Local consumers remained cautious and highly sceptical about the benefits of homeshopping, especially as they had no assurance of product quality, post-purchasing services or payment security.

COMPETITIVE LANDSCAPE

  • There were no key players in homeshopping in 2011.

PROSPECTS

  • Due to the severe lack of consumer interest, homeshopping is expected to remain negligible over the forecast period.

Internet Retailing in Malaysia - Category Analysis

HEADLINES

TRENDS

  • 2011 saw internet retailing posting 13% value growth to reach a total of RM842 million in sales. This reflected a growing trend of online purchasing, especially over the review period. Internet retailing has soared in popularity as it provides consumers with greater convenience in shopping from home with a few clicks of a button. Product prices were also much lower online as companies did not have to factor in the cost of running physical stores and hence could give customers even bigger savings.

COMPETITIVE LANDSCAPE

  • Amazon.com Inc and Dell Asia Pacific Sdn Bhd continued their clear leadership of internet retailing, each with a 21% value share. With a plethora of consumer goods available at the customer’s fingertips, Amazon.com Inc was a popular place for Malaysians to shop. The set-up of Amazon International also ensured that most items could be shipped to Malaysia, hence enhancing its appeal. Dell Asia Pacific Sdn Bhd continued to utilise its well-established internet retailing operations within the country to its advantage. Consumers were able to select computer and laptop specifications and with the company’s vast distribution network, they could enjoy fast delivery of their products.

PROSPECTS

  • Internet retailing is forecast to post a constant value CAGR of 15% to reach RM1.7 billion in 2016. With rising levels of modernity in the country as well as the Malaysian government’s plans to improve the telecommunications infrastructure and increase computer ownership among Malaysians, more consumers will have access to internet retail and online trade.

CHANNEL DATA

  • Table 79 Internet Retailing by Category: Value 2006-2011
  • Table 80 Internet Retailing by Category: % Value Growth 2006-2011
  • Table 81 Internet Retailing Company Shares by Value 2007-2011
  • Table 82 Internet Retailing Brand Shares by Value 2008-2011
  • Table 83 Internet Retailing Forecasts by Category: Value 2011-2016
  • Table 84 Internet Retailing Forecasts by Category: % Value Growth 2011-2016

Leisure and Personal Goods Specialist Retailers in Malaysia - Category Analysis

HEADLINES

TRENDS

  • Leisure and personal goods specialist retailers recorded 2% value growth in 2011 to register a total of RM12.3 billion in sales. As more consumers enjoyed greater disposable incomes, many were willing to spend on leisure and personal goods. However, value growth was slower in 2011 as compared to earlier in the review period. The slowdown was due to the global financial crisis in 2008 and 2009, when dampened consumer sentiment caused spending on leisure and personal goods to drop. Hence, in 2011, when consumer sentiment improved, spending on such products began to recover.

CHANNEL DATA

  • Table 85 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 86 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 87 Leisure and Personal Goods Specialist Retailers Company Shares by Value 2007-2011
  • Table 88 Leisure and Personal Goods Specialist Retailers Brand Shares by Value 2008-2011
  • Table 89 Leisure and Personal Goods Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 90 Leisure and Personal Goods Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 91 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 92 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Mixed Retailers in Malaysia - Category Analysis

HEADLINES

TRENDS

  • In 2011, mixed retailers registered a value growth rate of 4% to reach a total of RM8.7 billion in sales. This was consistent with the trend observed over the review period. Mixed retailers continued to be popular shopping destinations among many Malaysians looking to purchase items such as apparel. Consumers appreciated the fixed prices as well as the clean environment in which to shop.

COMPETITIVE LANDSCAPE

  • With a 31% value share in 2011, AEON Co (M) Bhd held the top position in mixed retailers. This was attributed to the success of its chain of Jusco department stores, which mainly catered for middle-income households. The company continued to build its brand equity through J Card, a membership scheme that gave users access to various shopping promotions, discounts and exclusive gift redemption programmes. It also introduced e-shopping to its customers to allow the benefit of added convenience of shopping from home.

PROSPECTS

  • Mixed retailers is expected to post a constant value CAGR of 2% to reach RM9.6 billion in 2016. This will mostly be driven by variety stores, which is expected to post a constant value CAGR of 11% over the forecast period. In addition, variety stores will be seeking to expand their operations, with a forecast selling space CAGR of 8% over the next five years.

CHANNEL FORMATS

  • Chart 8 Mixed Retailers: Jusco in Johor Bahru

CHANNEL DATA

  • Table 93 Mixed Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 94 Mixed Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 95 Mixed Retailers Company Shares by Value 2007-2011
  • Table 96 Mixed Retailers Brand Shares by Value 2008-2011
  • Table 97 Mixed Retailers Brand Shares by Outlets 2008-2011
  • Table 98 Mixed Retailers Brand Shares by Selling Space 2008-2011
  • Table 99 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 100 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Vending in Malaysia - Category Analysis

HEADLINES

TRENDS

  • Vending increased by 5% in 2011 to register a total of RM274 million in value sales. With increasing numbers of consumers adopting busier urban lifestyles, convenience was highly sought after when it came to purchasing items such as food and beverages. As opposed to going to a stall and queuing up, vending machines provided a quicker way for consumers to buy products.

COMPETITIVE LANDSCAPE

  • F&N Coca-Cola (M) Sdn Bhd led value sales in 2011 with a share of 4%. This was due to its stronghold in soft drinks and the almost unbeatable brand equity of its Coca-Cola brand as well as other F&N brands such as 100 Plus and Seasons. These remained very popular among locals, who often sought these branded products as their preferred choice of beverage.

PROSPECTS

  • Vending is expected to post a constant value CAGR of 3% to reach RM309 million in 2016. Consumers’ increasing demand for convenience is a major trend that will continue to drive vending sales. Packaged drinks vending is expected to remain steady in terms of value growth, particularly as demand for packaged drinks is forecast to increase. Additionally, the introduction of book vending in 2011 could pave the way for other products to be retailed through this channel.

CHANNEL DATA

  • Table 101 Vending by Category: Value 2006-2011
  • Table 102 Vending by Category: % Value Growth 2006-2011
  • Table 103 Vending Company Shares by Value 2007-2011
  • Table 104 Vending Brand Shares by Value 2008-2011
  • Table 105 Vending Forecasts by Category: Value 2011-2016
  • Table 106 Vending Forecasts by Category: % Value Growth 2011-2016

Segmentation

Segmentation

This market research report includes the following:

  • Retailing
    • Store-based Retailing
      • Grocery Retailers
        • Modern Grocery Retailers
          • Convenience Stores
          • Discounters
          • Forecourt Retailers
            • Chained Forecourt Retailers
            • Independent Forecourt Retailers
          • Hypermarkets
          • Supermarkets
        • Traditional Grocery Retailers
          • Food/Drink/Tobacco Specialists
          • Independent Small Grocers
          • Other Grocery Retailers
      • Non-Grocery Retailers
        • Apparel Specialist Retailers
        • Electronics and Appliance Specialist Retailers
        • Health and Beauty Specialist Retailers
          • Beauty Specialist Retailers
          • Chemists/Pharmacies
          • Parapharmacies/Drugstores
          • Other Healthcare Specialist Retailers
        • Home and Garden Specialist Retailers
          • DIY, Home Improvement and Garden Centres
          • Furniture and Furnishings Stores
        • Leisure and Personal Goods Specialist Retailers
          • Jewellers
          • Media Products Stores
          • Pet Shops and Superstores
          • Sports Goods Stores
          • Stationers/Office Supply Stores
          • Traditional Toys and Games Stores
          • Other Leisure and Personal Goods Specialist Retailers
        • Mixed Retailers
          • Department Stores
          • Mass Merchandisers
          • Variety Stores
          • Warehouse Clubs
        • Other Non-Grocery Retailers
    • Non-Store Retailing
      • Direct Selling
        • Beauty and Personal Care Direct Selling
        • Apparel Direct Selling
        • Consumer Electronics and Video Games Hardware Direct Selling
        • Consumer Healthcare Direct Selling
        • DIY and Gardening Direct Selling
        • Consumer Appliances Direct Selling
        • Home Care Direct Selling
        • Housewares and Home Furnishings Direct Selling
        • Media Products Direct Selling
        • Food and Drink Direct Selling
        • Toys and Games Direct Selling
        • Other Direct Selling
      • Homeshopping
        • Beauty and Personal Care Homeshopping
        • Apparel Homeshopping
        • Consumer Electronics and Video Games Hardware Homeshopping
        • Consumer Healthcare Homeshopping
        • DIY and Gardening Homeshopping
        • Consumer Appliances Homeshopping
        • Home Care Homeshopping
        • Housewares and Home Furnishings Homeshopping
        • Media Products Homeshopping
        • Food and Drink Homeshopping
        • Toys and Games Homeshopping
        • Other Homeshopping
      • Internet Retailing
        • Beauty and Personal Care Internet Retailing
        • Apparel Internet Retailing
        • Consumer Electronics and Video Games Hardware Internet Retailing
        • Consumer Healthcare Internet Retailing
        • DIY and Gardening Internet Retailing
        • Consumer Appliances Internet Retailing
        • Home Care Internet Retailing
        • Housewares and Home Furnishings Internet Retailing
        • Media Products Internet Retailing
        • Food and Drink Internet Retailing
        • Toys and Games Internet Retailing
        • Other Internet Retailing
      • Vending
        • Packaged Drinks Vending
        • Packaged Foods Vending
        • Personal Hygiene Products Vending
        • Tobacco Products Vending
        • Unpackaged Drinks Vending
        • Toys and Games Vending
        • Other Products Vending

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market sizes
  • Company shares
  • Brand shares
  • Employment
  • Grocery vs non-grocery

Market size details:

  • Retail value retail selling price excl sales tax % growth
  • Retail value retail selling price excl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Sites/outlets
  • Sites/outlets % growth
  • Sites/outlets per capita
  • Selling space
  • Selling space % growth
  • Selling space per capita
  • Retail value retail selling price incl sales tax % growth
  • Retail value retail selling price incl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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