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Country Report

Retailing in South Africa

Apr 2012

Price: US$1,900

About this Report

EXECUTIVE SUMMARY

Relatively high selling prices explain the good value performance in 2011

Over the past year the living costs of South Africans have drastically increased. Food prices have significantly increased on almost every basic food commodity, at the same time cost for utilities such as electricity and water has more than doubled in some municipalities. Whilst the global recession is over, the impact is still being felt and countries are slow to recover. As with many consumers globally, South Africans are still experiencing the effects of the recession and are curbing their spending, concentrating on “essential” grocery items, hence neglecting “non-essential” non grocery items.

Consumers turn to private label products as the cost of living goes up

Since the nominal increase in electricity tariffs for the next three years was authorised by the state in mid-2010. The general prices for commodities have continually gone up and consumers have been seeking long lasting solutions to the soaring cost of living. Many consumers are now resorting to private label products, especially for grocery items, where all major retailers offer private label options at prices cheaper than the similar non-private label counterparts. Retailers like Woolworths have also managed to improve their sales of non-grocery items through the sale of private label products at relatively low prices. It is expected that more retailers across all categories will adopt the private label concept with an aim to attract more customers, especially those within the lower LSM.

Shoprite’s strategy proves to be successful in the economic slowdown

Shoprite is one of the retailers that managed to take advantage of the economic slowdown by offering low prices to consumers. Most low- to middle-income consumers chose Shoprite as their preferred retailer due to its low prices. The good performance of Shoprite has also been enhanced by its continuous investment in setting up distribution centres nationwide in order to increase its consumer base. This strategy proved successful in a context of declining purchasing power. The distribution centres have helped Shoprite reduce operational costs such as transport and therefore allowed it to offer its products at cheaper prices than any other retailer.

Store-based retailers expected to go online over the forecast period

Most store-based retailers are expected to set up online stores over the forecast period as internet retailing continues to grow. This development is expected to reduce the sales growth rate for store-based retailing as more and more consumers are expected to eventually engage in online shopping. This growth in online retailing is expected to be stimulated by the ever-increasing number of online users, as using the internet is slowly becoming affordable in South Africa.

Unemployment expected to be a threat to growth over the forecast period

With the unemployment rate at 26% in South Africa, the growth of the South African economy is expected to continue to challenge South African lives. There are worries that if employment opportunities are not created to acceptable levels, the economic growth for South Africa may be limited as a large population would be sustained by few resources due to a lack of productivity which creates wealth for the nation. Employment in retailing has also dropped over the last two years of the review period, yet there continues to be speculation about further retrenchments in retailing over the forecast period.


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Overview

Discover the latest market trends and uncover sources of future market growth for the Retailing industry in South Africa with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Retailing industry in South Africa, our research will save you time and money while empowering you to make informed, profitable decisions.

When you purchase this report, you also get the data and the content from these category reports in South Africa for free:

The Retailing in South Africa market research report includes:

  • Analysis of key supply-side and demand trends
  • Detailed segmentation of international and local products
  • Historic number of stores, selling space and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • How big is the grocery/non-grocery/non-store channel in South Africa?
  • Who are the leading retailers in South Africa?
  • How is retailing performing in South Africa?
  • What is the retailing environment like in South Africa?
  • Which channels are winning or losing in the fight for consumers’ money?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

This industry report originates from Passport, our Retailing market research database.

Table of Contents

Table of Contents

Retailing in South Africa - Industry Overview

EXECUTIVE SUMMARY

Relatively high selling prices explain the good value performance in 2011

Consumers turn to private label products as the cost of living goes up

Shoprite’s strategy proves to be successful in the economic slowdown

Store-based retailers expected to go online over the forecast period

Unemployment expected to be a threat to growth over the forecast period

KEY TRENDS AND DEVELOPMENTS

Consumer confidence stumbles as the cost of living goes up

Internet retailing gets a boost as the number of online shoppers continues to increase

Service and product quality set to improve as the state revises the Consumer Protection Act

Private label remains a viable option to boost sales for retailers

Walmart’s entry into South Africa could emulate other international players

Social media likely to take over as common marketing tool in retailing South Africa

MARKET INDICATORS

  • Table 1 Employment in Retailing 2006-2011

MARKET DATA

  • Table 2 Sales in Retailing by Category: Value 2006-2011
  • Table 3 Sales in Retailing by Category: % Value Growth 2006-2011
  • Table 4 Sales in Retailing by Grocery vs Non-Grocery 2006-2011
  • Table 5 Sales in Store-Based Retailing by Category: Value 2006-2011
  • Table 6 Sales in Store-Based Retailing by Category: % Value Growth 2006-2011
  • Table 7 Sales in Non-Grocery Retailers by Category: Value 2006-2011
  • Table 8 Sales in Non-Grocery Retailers by Category: % Value Growth 2006-2011
  • Table 9 Sales in Non-store Retailing by Category: Value 2006-2011
  • Table 10 Sales in Non-store Retailing by Category: % Value Growth 2006-2011
  • Table 11 Retailing Company Shares: % Value 2007-2011
  • Table 12 Retailing Brand Shares: % Value 2008-2011
  • Table 13 Store-Based Retailing Company Shares: % Value 2007-2011
  • Table 14 Store-Based Retailing Brand Shares: % Value 2008-2011
  • Table 15 Non-Grocery Retailers Company Shares: % Value 2007-2011
  • Table 16 Non-Grocery Retailers Brand Shares: % Value 2008-2011
  • Table 17 Non-store Retailing Company Shares: % Value 2007-2011
  • Table 18 Non-store Retailing Brand Shares: % Value 2008-2011
  • Table 19 Forecast Sales in Retailing by Category: Value 2011-2016
  • Table 20 Forecast Sales in Retailing by Category: % Value Growth 2011-2016
  • Table 21 Forecast Sales in Store-Based Retailing by Category: Value 2011-2016
  • Table 22 Forecast Sales in Store-Based Retailing by Category: % Value Growth 2011-2016
  • Table 23 Forecast Sales in Non-Grocery Retailers by Category: Value 2011-2016
  • Table 24 Forecast Sales in Non-Grocery Retailers by Category: % Value Growth 2011-2016
  • Table 25 Forecast Sales in Non-store Retailing by Category: Value 2011-2016
  • Table 26 Forecast Sales in Non-store Retailing by Category: % Value Growth 2011-2016

APPENDIX

Operating environment

Cash-and-carry

DEFINITIONS

  • Summary 1 Research Sources

Retailing in South Africa - Company Profiles

ABI (Pty) Ltd in Retailing (South Africa)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 3 ABI (Pty) Ltd: Competitive Position 2011

Edcon Holdings Pty Ltd in Retailing (South Africa)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 1 Edcon Ltd in Cape Town
  • Chart 2 Edcon Ltd in Cape Town

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 6 Edcon Holdings Pty Ltd: Competitive Position 2011

Foschini Ltd in Retailing (South Africa)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 3 Shoprite in Cape Town

PRIVATE LABEL

  • Summary 9 Foschini Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 10 Foschini Ltd: Competitive Position 2011

Fruit & Veg City in Retailing (South Africa)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

JD Group Ltd in Retailing (South Africa)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 14 JD Group Ltd: Competitive Position 2011

Massmart Holding Ltd in Retailing (South Africa)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 17 Massmart Holding Ltd: Competitive Position 2011

Mr Price Group Ltd in Retailing (South Africa)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 20 Mr Price Group Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 21 Mr Price Group Ltd: Competitive Position 2011

New Clicks Holdings Ltd in Retailing (South Africa)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 24 New Clicks Holdings Limited: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 25 New Clicks Holdings Limited: Competitive Position 2011

Pepkor Holdings Ltd in Retailing (South Africa)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 28 Pepkor Holdings Ltd: Competitive Position 2011

Pick 'n Pay Retail Group Pty Ltd in Retailing (South Africa)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 31 Pick 'n Pay Retail Group Pty Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 32 Pick 'n Pay Retail Group Pty Ltd: Competitive Position 2011

Shoprite Holdings Ltd in Retailing (South Africa)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 4 Shoprite in Cape Town

PRIVATE LABEL

  • Summary 35 Shoprite Holdings Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 36 Shoprite Holdings Ltd: Competitive Position 2011

Spar Group Ltd in Retailing (South Africa)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 39 Spar Group Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 40 Spar Group Ltd: Competitive Position 2011

Truworths Group Pty Ltd in Retailing (South Africa)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 43 Truworths Group Pty Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 44 Truworths Group Pty Ltd: Competitive Position 2011

Verimark (Pty) Ltd in Retailing (South Africa)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 47 Verimark (Pty) Ltd: Competitive Position 2011

Woolworths Holdings Ltd in Retailing (South Africa)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 50 Woolworths Holdings Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 51 Woolworths Holdings Ltd: Competitive Position 2011

Apparel Specialist Retailers in South Africa - Category Analysis

HEADLINES

TRENDS

  • Business conditions improved in the year 2011 resulting in steady value sales for apparel retailers. The growth in value sales was stimulated by an improvement in employment levels at the beginning of the year. Consumer confidence however took a knock during the second half of the year as the cost of living went up and quite a number of consumers defaulted on paying their apparel credit accounts and a lot of retailers lost out on growth in their sales volumes.

CHANNEL FORMATS

  • Chart 5 Apparel Specialist Retailers: Exact! in Cape Town
  • Chart 6 Apparel Specialist Retailers: Foschini in Cape Town
  • Chart 7 Apparel Specialist Retailers: Sportscene in Cape Town
  • Chart 8 Apparel Specialist Retailers: Pep in Cape Town
  • Chart 9 Apparel Specialist Retailers: Markham in Cape Town
  • Chart 10 Apparel Specialist Retailers: Truworths in Cape Town
  • Chart 11 Apparel Specialist Retailers: Donna-Claire in Cape Town

CHANNEL DATA

  • Table 27 Apparel Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 28 Apparel Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 29 Apparel Specialist Retailers Company Shares by Value 2007-2011
  • Table 30 Apparel Specialist Retailers Brand Shares by Value 2008-2011
  • Table 31 Apparel Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 32 Apparel Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 33 Apparel Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 34 Apparel Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Direct Selling in South Africa - Category Analysis

HEADLINES

TRENDS

  • Direct selling has significantly grown over the past two years of the review period; the post-recession period. This growth in channel size was stimulated by the increase in internet access levels in South Africa offer the review period. The increased internet user base in South Africa has allowed direct sellers to have close direct contact with customers on a regular basis and the marketing process has been simplified through various forms of communication that include emails, social site marketing and individual direct seller websites.

COMPETITIVE LANDSCAPE

  • Avon leads the way in terms of share and sales. It held a share of almost 20% in 2011.This dominance in market share has been brought about by the fact that it has a huge network of sales representatives all over the country and their income is based on how much they sell in terms of Avon products. Tupperware is in second place with a share of almost 5% and this has also been influenced by the fact that it has a lot of sales representatives all over the country.

PROSPECTS

  • In the same way that direct selling companies such as Avon have looked into the prospect of having a bricks and mortar store to increase the availability of their products, so many traditional retailers have expressed interest in subsiding their bricks and mortar sales through direct selling. The low start-up costs as well as the fact that the brands are already established may enable companies to boost sales with lower input.

CHANNEL DATA

  • Table 35 Direct Selling by Category: Value 2006-2011
  • Table 36 Direct Selling by Category: % Value Growth 2006-2011
  • Table 37 Direct Selling Company Shares by Value 2007-2011
  • Table 38 Direct Selling Brand Shares by Value 2008-2011
  • Table 39 Direct Selling Forecasts by Category: Value 2011-2016
  • Table 40 Direct Selling Forecasts by Category: % Value Growth 2011-2016

DIY, Home Improvement and Garden Centres in South Africa - Category Analysis

HEADLINES

TRENDS

  • The entry of Walmart into South Africa through the acquisition of Massmart in June 2011 is expected to help boost value sales for the overall DIY channel going into the forecast period. This is expected to be achieved through the expansion of Massmart’s Massbuild division which includes retail brands such as Builders Warehouse, Builders Express and Builders Trade Depot. This expansion is expected to be supported by Massmart’s improved funding levels from the acquisition which has improved its operating economies of scale and hence clear cut ability to grow.

CHANNEL FORMATS

  • Chart 12 DIY, Home Improvement and Garden Centres: Mica in Cape Town
  • Chart 13 DIY, Home Improvement and Garden Centres: Build it in Cape Town

CHANNEL DATA

  • Table 41 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space 2006-2011
  • Table 42 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 43 DIY, Home Improvement and Garden Centres Company Shares by Value 2007-2011
  • Table 44 DIY, Home Improvement and Garden Centres Brand Shares by Value 2008-2011
  • Table 45 DIY, Home Improvement and Garden Centres Brand Shares by Outlets 2008-2011
  • Table 46 DIY, Home Improvement and Garden Centres Brand Shares by Selling Space 2008-2011
  • Table 47 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 48 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Electronics and Appliance Specialist Retailers in South Africa - Category Analysis

HEADLINES

TRENDS

  • The growth of electronics and appliance specialist retailers in 2011 took a knock as the level of defaulting credit purchase customers continued to go up. Retailers like JD Group generate at least 60% of their sales from credit sales and this trend of bad debts had a negative impact on the value sales growth of the group. JD Group’s Hifi corporation however managed to record the highest growth in sales despite the rising bad debts.

CHANNEL DATA

  • Table 49 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 50 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 51 Electronics and Appliance Specialist Retailers Company Shares by Value 2007-2011
  • Table 52 Electronics and Appliance Specialist Retailers Brand Shares by Value 2008-2011
  • Table 53 Electronics and Appliance Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 54 Electronics and Appliance Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 55 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 56 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Furniture and Furnishings Stores in South Africa - Category Analysis

HEADLINES

TRENDS

  • Furniture and furnishings stores continued to experience difficult business conditions in 2011. This was due to a serious rise in the consumer default rate for credit purchases and hence, slow growth due to reduced income as a result of bad debts. Retailers like JD Group operate with over 60% of their sales being on credit and serious debtor management is essential for continued survival in the furniture industry where business tends to be slower.

CHANNEL FORMATS

  • Chart 14 Furniture and Furnishings Stores: Joshua Doore in Cape Town
  • Chart 15 Furniture and Furnishings Stores: Russels in Cape Town

CHANNEL DATA

  • Table 57 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space 2006-2011
  • Table 58 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 59 Furniture and Furnishings Stores Company Shares by Value 2007-2011
  • Table 60 Furniture and Furnishings Stores Brand Shares by Value 2008-2011
  • Table 61 Furniture and Furnishings Stores Brand Shares by Outlets 2008-2011
  • Table 62 Furniture and Furnishings Stores Brand Shares by Selling Space 2008-2011
  • Table 63 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 64 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Grocery Retailers in South Africa - Category Analysis

HEADLINES

TRENDS

  • Since the emergence of the recession in 2009, retailers in South Africa have been making efforts to ensure they gain loyalty from their customers. The year 2011 saw retailers introduce quite a number of loyalty programmes to ensure they retain their customers. Pick ‘n Pay was one of those retailers to introduce a customer loyalty programme called Smart Shopper, this program allowed customers to accumulate shopping points each time they spend R1 in Pick ‘n Pay stores and customers can then use such points, once they accumulate, to purchase anything from the store. Retailers that have adopted such schemes are yielding results through an improvement in their sales volumes. More retailers are expected to follow the trend as a business survival strategy at a time when the cost of living is continually going up and consumers are curbing their spending.

TRADITIONAL VS MODERN

COMPETITIVE LANDSCAPE

  • Shoprite remains the leader in grocery retailing with a value share of almost 19%. This dominance by Shoprite has been enhanced by its continuous investment in setting up distribution centres nationwide. The distribution centres have helped Shoprite reduce operational costs, such as transport, and therefore allowed it to offer its products at cheaper prices than any other retailer. Retailers like Spar have also been doing the same and the market share for Spar is expected to eventually grow for this reason.

PROSPECTS

  • With the ever increasing costs of living within the country, it is mostly likely that price will be the major determinant in the success of any retailer over the forecast period since consumers will only be willing to buy things that help them save money. With the pre-granted electricity price hikes, food prices are expected to increase as producers’ costs of production will go up and they will then pass it on to retailers who then pass it on to consumers.

CHANNEL FORMATS

  • Chart 16 Modern Grocery Retailing: Shoprite in Cape Town
  • Chart 17 Modern Grocery Retailing: Spar in Cape Town
  • Chart 18 Modern Grocery Retailing: Woolworths in Cape Town
  • Chart 19 Modern Grocery Retailing: Woolworths in Cape Town
  • Chart 20 Modern Grocery Retailing: Woolworths in Cape Town
  • Chart 21 Modern Grocery Retailing: Woolworths in Cape Town
  • Chart 22 Modern Grocery Retailing: Woolworths in Cape Town
  • Chart 23 Modern Grocery Retailing: Pick ‘n’ Pay in Cape Town

CHANNEL DATA

  • Table 65 Sales in Grocery Retailers by Category: Value 2006-2011
  • Table 66 Sales in Grocery Retailers by Category: % Value Growth 2006-2011
  • Table 67 Grocery Retailers Company Shares: % Value 2007-2011
  • Table 68 Grocery Retailers Brand Shares: % Value 2008-2011
  • Table 69 Forecast Sales in Grocery Retailers by Category: Value 2011-2016
  • Table 70 Forecast Sales in Grocery Retailers by Category: % Value Growth 2011-2016

Health and Beauty Specialist Retailers in South Africa - Category Analysis

HEADLINES

TRENDS

  • Clicks Group (Ltd.) continued to dominate health and beauty specialist retailers with a value share of almost 32% and it is mostly likely going to remain like that over the forecast period as the company generates the bulk of its retail sales through health and beauty product sales and has vowed to maintain its position as a leader. Dis-Chem Pharmacies is the main rival for Clicks although it only has a 2% share of value sales in 2011.

COMPETITIVE LANDSCAPE

  • Clicks Group (Ltd.) led sales for 2011 and has managed to attain this by having a wider coverage in terms of outlet numbers throughout the country and as such it is certain that it will remain the biggest player within the health and beauty channel over the forecast period. Dis-Chem Pharmacies sells its products at relatively lower prices as compared to Clicks and has benefited greatly from luring customers who are cost cautious in terms of their spending.

PROSPECTS

  • Health and beauty specialist retailers is expected to grow faster over the forecast period in terms of value. The main contribution is expected from Clicks which is the leader in this channel as it expects to open more pharmacies countrywide whenever an opportunity arises and this is likely to boost the revenue streams for the channel.

CHANNEL DATA

  • Table 71 Health and Beauty Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 72 Health and Beauty Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 73 Health and Beauty Retailers Company Shares by Value 2007-2011
  • Table 74 Health and Beauty Retailers Brand Shares by Value 2008-2011
  • Table 75 Health and Beauty Retailers Brand Shares by Outlets 2008-2011
  • Table 76 Health and Beauty Retailers Brand Shares by Selling Space 2008-2011
  • Table 77 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 78 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Homeshopping in South Africa - Category Analysis

HEADLINES

TRENDS

  • Sales volumes increased significantly in early 2011 as homeshopping retailers continued to aggressively market products on offer. Growth of 6% in value terms was recorded for the whole category in 2011 with Verimark the leading company. This has been mainly influenced by its constant advertising through TV infomercials which would normally last up to 30 minutes and as such the results have been seen through an increase in the sales value even though it comes at a cost. Another player in homeshopping, Glomail has also benefited from the TV infomercials as they appeal to a wide audience with great detail and this has helped Glomail maintain its third position in terms of market share.

COMPETITIVE LANDSCAPE

  • Verimark continues to be the leading retailer in homeshopping with a share of 43% above others. This has been greatly influenced by the wider marketing coverage the company possesses through having a lot a sales agents in the form of retail stores, such as Game, and also through its retail stores which all add up to over 2,000 outlets countrywide. Homemark South Africa is second placed in terms of value share, followed by Glomail and Pick ‘n Pay, among other retailers.

PROSPECTS

  • Despite an increasing number of South Africans acquiring internet and telephone access, with growing penetration of mobile phone contracts and 3G connectivity, South Africans still prefer to purchase goods from a traditional store. While the majority of homeshopping companies in South Africa only have product availability in certain retail outlets, Verimark has chosen not only to go down this route but also to have branded stores, greatly boosting sales. The success of these stores indicates that South Africans do not greatly support homeshopping.

CHANNEL DATA

  • Table 79 Homeshopping by Category: Value 2006-2011
  • Table 80 Homeshopping by Category: % Value Growth 2006-2011
  • Table 81 Homeshopping Company Shares by Value 2007-2011
  • Table 82 Homeshopping Brand Shares by Value 2008-2011
  • Table 83 Homeshopping Forecasts by Category: Value 2011-2016
  • Table 84 Homeshopping Forecasts by Category: % Value Growth 2011-2016

Internet Retailing in South Africa - Category Analysis

HEADLINES

TRENDS

  • Over the last two years of the review period, the rate of growth in internet access levels in South Africa has significantly grown. This has helped boost the sales value of internet retailing for the whole country. The leading internet service providers have engaged in serious price competition which has forced them to provide such service at affordable rates and in turn retailers have benefited through increased sales online.

COMPETITIVE LANDSCAPE

  • Internet retailing remains fragmented. The leading retailer is Kalahari.Net which holds a value share of 3% and the company anticipates that it will extensively dominate this category. This is supported by the fact that Kalahari recently amalgamated with another internet retail company called Leisure Books in a bid to competitively position itself as the biggest player in the market.

PROSPECTS

  • Internet retailing is expected to continue to grow over the forecast period. This growth is going to be fuelled by improved internet accessibility levels as more people are getting connected to the web either through 3G broadband or though their mobile phones and this is expected to improve the sales volumes for internet retailers.

CHANNEL DATA

  • Table 85 Internet Retailing by Category: Value 2006-2011
  • Table 86 Internet Retailing by Category: % Value Growth 2006-2011
  • Table 87 Internet Retailing Company Shares by Value 2007-2011
  • Table 88 Internet Retailing Brand Shares by Value 2008-2011
  • Table 89 Internet Retailing Forecasts by Category: Value 2011-2016
  • Table 90 Internet Retailing Forecasts by Category: % Value Growth 2011-2016

Leisure and Personal Goods Specialist Retailers in South Africa - Category Analysis

HEADLINES

TRENDS

  • The general cost living for the consumer went up at a remarkable level in 2011. This discouraged the growth in sales value for the whole category; instead constant growth was maintained in contrast with the previous year. Consumers were closely watching their spending and mainly focused on their basic needs when it came to shopping. Leisure and personal goods retailers suffered as a result of this, except for individual channels which recorded remarkably high growth despite an increase in the cost of living. Such channels include jewellers and sports goods stores, among others.

CHANNEL FORMATS

  • Chart 24 Leisure and Personal Goods Specialist Retailers: CNA in Cape Town

CHANNEL DATA

  • Table 91 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 92 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 93 Leisure and Personal Goods Specialist Retailers Company Shares by Value 2007-2011
  • Table 94 Leisure and Personal Goods Specialist Retailers Brand Shares by Value 2008-2011
  • Table 95 Leisure and Personal Goods Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 96 Leisure and Personal Goods Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 97 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 98 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Mixed Retailers in South Africa - Category Analysis

HEADLINES

TRENDS

  • The entry of Walmart into South Africa through acquiring Massmart Holdings has been the major talking point within the mixed retail channel. Massmart is expected to expand its operations through its various retail store formats, including its variety store format Game and expand its mass warehouse format Makro. The acquisition of Massmart by Walmart has brought hope to consumers of getting products at the cheapest possible prices. However, such developments were not well received by local retailers who feel they may be driven out of business since they are now competing with a world class retailer with a top class supply chain which allows Massmart to sell products at cheaper prices.

COMPETITIVE LANDSCAPE

  • Massmart Holding led mixed retailing with a value share of 28% in the year 2011. The increase in value share for Massmart was stimulated by the fact that consumers have been resorting to buying in bulk and Massmart’s Makro enjoyed a significant increase in sales value and volume. Consumers have been buying in bulk to minimise costs of shopping in smaller units as the cost of living continues to go up.

PROSPECTS

  • Mixed retailers is expected to slowly grow over the forecast period and competition is likely to intensify as the cost of operating is expected to go up with the electricity price hikes already granted. This would force most retailers to be innovative in terms of providing services that offer an extra income stream to supplement the anticipated difficult economic conditions. As such, retailers such as Woolworths are considering diversifying into the sale of liquor in some of their retail outlets; the decision to take this option is yet to be made.

CHANNEL FORMATS

  • Chart 25 Mixed Retailers: Edgars in Cape Town
  • Chart 26 Mixed Retailers: Discom in Cape Town

CHANNEL DATA

  • Table 99 Mixed Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 100 Mixed Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 101 Mixed Retailers Company Shares by Value 2007-2011
  • Table 102 Mixed Retailers Brand Shares by Value 2008-2011
  • Table 103 Mixed Retailers Brand Shares by Outlets 2008-2011
  • Table 104 Mixed Retailers Brand Shares by Selling Space 2008-2011
  • Table 105 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 106 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Vending in South Africa - Category Analysis

HEADLINES

TRENDS

  • Since the end of the FIFA world cup in 2010, vending sales took a bit of knock which resulted in a slowdown in sales growth at the beginning of the year 2011. However, sales improved towards the end of the winter period when sales for hot beverages went up as the cold weather conditions persisted and hence growth of 9% was enjoyed across the whole category.

COMPETITIVE LANDSCAPE

  • ABI Ltd led vending with a share of almost 30% in the year 2011. This was due to the wider coverage of vending machines from ABI Ltd. The company subcontracts other vending operators such as PR Vending to distribute beverages and machines across the country and hence secure a wider and bigger market share in South Africa.

PROSPECTS

  • While there is opportunity for the growth of vending in South Africa, the performance of this environment is location-dependent. Cashless machines in corporate areas see turnover pre-determined by the company that owns the machines.

CHANNEL DATA

  • Table 107 Vending by Category: Value 2006-2011
  • Table 108 Vending by Category: % Value Growth 2006-2011
  • Table 109 Vending Company Shares by Value 2007-2011
  • Table 110 Vending Brand Shares by Value 2008-2011
  • Table 111 Vending Forecasts by Category: Value 2011-2016
  • Table 112 Vending Forecasts by Category: % Value Growth 2011-2016

Segmentation

Segmentation

This market research report includes the following:

  • Retailing
    • Store-based Retailing
      • Grocery Retailers
        • Modern Grocery Retailers
          • Convenience Stores
          • Discounters
          • Forecourt Retailers
            • Chained Forecourt Retailers
            • Independent Forecourt Retailers
          • Hypermarkets
          • Supermarkets
        • Traditional Grocery Retailers
          • Food/Drink/Tobacco Specialists
          • Independent Small Grocers
          • Other Grocery Retailers
      • Non-Grocery Retailers
        • Apparel Specialist Retailers
        • Electronics and Appliance Specialist Retailers
        • Health and Beauty Specialist Retailers
          • Beauty Specialist Retailers
          • Chemists/Pharmacies
          • Parapharmacies/Drugstores
          • Other Healthcare Specialist Retailers
        • Home and Garden Specialist Retailers
          • DIY, Home Improvement and Garden Centres
          • Furniture and Furnishings Stores
        • Leisure and Personal Goods Specialist Retailers
          • Jewellers
          • Media Products Stores
          • Pet Shops and Superstores
          • Sports Goods Stores
          • Stationers/Office Supply Stores
          • Traditional Toys and Games Stores
          • Other Leisure and Personal Goods Specialist Retailers
        • Mixed Retailers
          • Department Stores
          • Mass Merchandisers
          • Variety Stores
          • Warehouse Clubs
        • Other Non-Grocery Retailers
    • Non-Store Retailing
      • Direct Selling
        • Beauty and Personal Care Direct Selling
        • Apparel Direct Selling
        • Consumer Electronics and Video Games Hardware Direct Selling
        • Consumer Healthcare Direct Selling
        • DIY and Gardening Direct Selling
        • Consumer Appliances Direct Selling
        • Home Care Direct Selling
        • Housewares and Home Furnishings Direct Selling
        • Media Products Direct Selling
        • Food and Drink Direct Selling
        • Toys and Games Direct Selling
        • Other Direct Selling
      • Homeshopping
        • Beauty and Personal Care Homeshopping
        • Apparel Homeshopping
        • Consumer Electronics and Video Games Hardware Homeshopping
        • Consumer Healthcare Homeshopping
        • DIY and Gardening Homeshopping
        • Consumer Appliances Homeshopping
        • Home Care Homeshopping
        • Housewares and Home Furnishings Homeshopping
        • Media Products Homeshopping
        • Food and Drink Homeshopping
        • Toys and Games Homeshopping
        • Other Homeshopping
      • Internet Retailing
        • Beauty and Personal Care Internet Retailing
        • Apparel Internet Retailing
        • Consumer Electronics and Video Games Hardware Internet Retailing
        • Consumer Healthcare Internet Retailing
        • DIY and Gardening Internet Retailing
        • Consumer Appliances Internet Retailing
        • Home Care Internet Retailing
        • Housewares and Home Furnishings Internet Retailing
        • Media Products Internet Retailing
        • Food and Drink Internet Retailing
        • Toys and Games Internet Retailing
        • Other Internet Retailing
      • Vending
        • Packaged Drinks Vending
        • Packaged Foods Vending
        • Personal Hygiene Products Vending
        • Tobacco Products Vending
        • Unpackaged Drinks Vending
        • Toys and Games Vending
        • Other Products Vending

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market sizes
  • Company shares
  • Brand shares
  • Employment
  • Grocery vs non-grocery

Market size details:

  • Retail value retail selling price excl sales tax % growth
  • Retail value retail selling price excl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Sites/outlets
  • Sites/outlets % growth
  • Sites/outlets per capita
  • Selling space
  • Selling space % growth
  • Selling space per capita
  • Retail value retail selling price incl sales tax % growth
  • Retail value retail selling price incl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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