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Country Report

Retailing in South Africa

Mar 2011

Price: $1,900

About this Report

About this Report

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Overview

Discover the latest market trends and uncover sources of future market growth for the Retailing industry in South Africa with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Retailing industry in South Africa, our research will save you time and money while empowering you to make informed, profitable decisions.

When you purchase this report, you also get the data and the content from these category reports in South Africa for free:

The Retailing in South Africa market research report includes:

  • Analysis of key supply-side and demand trends
  • Detailed segmentation of international and local products
  • Historic number of stores, selling space and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • How big is the grocery/non-grocery/non-store channel in South Africa?
  • Who are the leading retailers in South Africa?
  • How is retailing performing in South Africa?
  • What is the retailing environment like in South Africa?
  • Which channels are winning or losing in the fight for consumers’ money?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

This industry report originates from Passport, our Retailing market research database.

Sample Analysis

EXECUTIVE SUMMARY

Retail sales slowly increase as the country recovers from the recession

Retail sales gradually increased during 2010, as the country slowly recovered from the recession which hit the country in 2009. During the last quarter of 2009, signs of recovery began to seen, as month-on-month retail sales figures increased, as released by the Statistical Office South Africa. However, this was mainly observed in grocery retail, which was least affected by the recession. Companies such as Shoprite Holdings were not directly affected, as they sell their groceries at relatively low prices, and instead their sales volumes increased during the recession. Retailers involved in the sale of premium goods, ranging from groceries to clothing, saw a decline in their volume sales, as most consumers were keeping a close eye on their spending, and opted for cheaper products in place of high-quality products.

South African retail market embraces World Cup opportunities

A number of retailers benefited from the 2010 FIFA World Cup, which brought about opportunities within the retail market. Clothing and footwear specialist retailers saw a sharp rise in volume sales a few months before the start of the World Cup. The revenue mainly came from sales of soccer jerseys and other soccer-related regalia for teams which were participating in the tournament. Many retail outlets had to extend their opening hours in shopping malls at the beginning of the year in a bid to increase revenue.

Price and quality continue to influence the performance of the retail market

During 2010, the competition within the retail market was intense, as consumers were still somewhat limited in terms of their spending power, and the key driver of sales in the market was retailers offering consumers prices which were relatively low, whilst at the same time not compromising on the quality of the products. One retailer which benefited from this was Shoprite Holdings, especially in sales of groceries, as most low- to middle-income consumers chose Shoprite as their preferred retailer due to its low prices. However, for some consumers who value quality it was a different story altogether, resulting in an increase in value sales regardless of high prices. Woolworths, a retailer with a department store division, managed to take advantage of this through relaunching some of its private label products during the year by repackaging them, and this had a positive impact on its value sales in 2010.

Volume sales are expected to drop as electricity tariffs increase

The country’s main power utility company, Eskom, was recently granted nominal increases in electricity tariffs for the next two years. This has raised fears of retail prices increasing, as it is certain that the cost of operations for all retailers will increase when the tariffs are raised; as such, retailers will pass on the rise to final consumers in the form of price increases. Analysts have predicted that consumers’ spending power will decline, as it is expected that 300,000 jobs will be lost as a result of the electricity tariff increases over the next three years, resulting in a decline in volume sales as well as retail value growth.

Table of Contents

Table of Contents

Retailing in South Africa - Industry Overview

EXECUTIVE SUMMARY

Retail sales slowly increase as the country recovers from the recession

South African retail market embraces World Cup opportunities

Price and quality continue to influence the performance of the retail market

Volume sales are expected to drop as electricity tariffs increase

KEY TRENDS AND DEVELOPMENTS

Consumer spending power is set to decline as electricity prices increase

Internet retailing slowly grows as awareness increases in 2010

Black Economic Empowerment Act begins to yield results

Retailers continue to expand their private label ranges in a bid to dominate the market

Convenience continues to be the key driver of success

Retailers continue to embark on cost reduction schemes in a bid to succeed in the market

MARKET INDICATORS

  • Table 1 Employment in Retailing 2005-2010

MARKET DATA

  • Table 2 Sales in Retailing by Category: Value 2005-2010
  • Table 3 Sales in Retailing by Category: % Value Growth 2005-2010
  • Table 4 Sales in Retailing by Grocery vs Non-Grocery 2005-2010
  • Table 5 Sales in Store-Based Retailing by Category: Value 2005-2010
  • Table 6 Sales in Store-Based Retailing by Category: % Value Growth 2005-2010
  • Table 7 Sales in Non-Grocery Retailing by Category: Value 2005-2010
  • Table 8 Sales in Non-Grocery Retailing by Category: % Value Growth 2005-2010
  • Table 9 Sales in Non-store Retailing by Category: Value 2005-2010
  • Table 10 Sales in Non-store Retailing by Category: % Value Growth 2005-2010
  • Table 11 Retailing Company Shares: % Value 2006-2010
  • Table 12 Retailing Brand Shares: % Value 2007-2010
  • Table 13 Store-Based Retailing Company Shares: % Value 2006-2010
  • Table 14 Store-Based Retailing Brand Shares: % Value 2007-2010
  • Table 15 Non-Grocery Retailers Company Shares: % Value 2006-2010
  • Table 16 Non-Grocery Retailers Brand Shares: % Value 2007-2010
  • Table 17 Non-store Retailing Company Shares: % Value 2006-2010
  • Table 18 Non-store Retailing Brand Shares: % Value 2007-2010
  • Table 19 Forecast Sales in Retailing by Category: Value 2010-2015
  • Table 20 Forecast Sales in Retailing by Category: % Value Growth 2010-2015
  • Table 21 Forecast Sales in Store-Based Retailing by Category: Value 2010-2015
  • Table 22 Forecast Sales in Store-Based Retailing by Category: % Value Growth 2010-2015
  • Table 23 Forecast Sales in Non-Grocery Retailing by Category: Value 2010-2015
  • Table 24 Forecast Sales in Non-Grocery Retailing by Category: % Value Growth 2010-2015
  • Table 25 Forecast Sales in Non-store Retailing by Category: Value 2010-2015
  • Table 26 Forecast Sales in Non-store Retailing by Category: % Value Growth 2010-2015

APPENDIX

Operating environment

Cash and carry

DEFINITIONS

  • Summary 1 Research Sources

Retailing in South Africa - Company Profiles

ABI (Pty) Ltd - Retailing - South Africa

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 3 ABI (Pty) Ltd: Competitive Position 2010

Edcon Holdings Pty Ltd - Retailing - South Africa

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 1 Edcon Ltd in Cape Town
  • Chart 2 Edcon Ltd in Cape Town

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 6 Edcon Ltd: Competitive Position 2010

Foschini Ltd - Retailing - South Africa

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 3 Shoprite in Cape Town

PRIVATE LABEL

  • Summary 9 Foschini Group Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 10 Foschini Group Ltd: Competitive Position 2010

Fruit & Veg City - Retailing - South Africa

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

JD Group Ltd - Retailing - South Africa

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 14 JD Group: Competitive Position 2010

Massmart Holding Ltd - Retailing - South Africa

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 17 Massmart Holdings Ltd: Competitive Position 2010

Mr Price Group Ltd - Retailing - South Africa

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 20 Mr Price Group Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 21 Mr Price Group Ltd: Competitive Position 2010

New Clicks Holdings Ltd - Retailing - South Africa

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 24 New Clicks Holdings Limited: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 25 New Clicks Holdings Limited: Competitive Position 2010

Pepkor Holdings Ltd - Retailing - South Africa

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 28 Pepkor Ltd: Competitive Position 2010

Pick 'n Pay Stores Ltd - Retailing - South Africa

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 31 Pick ‘n Pay Stores (Pty) Ltd: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 32 Pick ‘n Pay Stores (Pty) Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 33 Pick ‘n Pay Stores (Pty) Ltd: Competitive Position 2010

Shoprite Holdings Ltd - Retailing - South Africa

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

  • Chart 4 Shoprite in Cape Town

PRIVATE LABEL

  • Summary 36 Shoprite Holdings Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 37 Shoprite Holdings Ltd: Competitive Position 2009

Spar Group Ltd - Retailing - South Africa

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 40 Spar Group Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 41 Spar Group Ltd: Competitive Position 2010

Truworths Group Pty Ltd - Retailing - South Africa

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 44 Truworths International: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 45 Truworths International Competitive Position 2010

Verimark Holdings Pty Ltd - Retailing - South Africa

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 47 Verimark Holdings Ltd: Competitive Position 2010

Woolworths Holdings Ltd - Retailing - South Africa

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 50 Woolworths Holdings Ltd: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 51 Woolworths Holdings Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 52 Woolworths Holdings Ltd: Competitive Position 2010

Clothing and Footwear Specialist Retailers in South Africa - Category Analysis

HEADLINES

TRENDS

  • The economic downturn resulted in rising prices of food and clothing, as manufacturing and distribution costs increased. Consumers curbed their spending during these tough economic times, and clothing and footwear specialist retailers saw a decline in growth, as well as a shift in brand shares, as consumers sought bargains.

CHANNEL FORMATS

  • Chart 5 Clothing and Footwear Specialist Retailers: Exact! in Cape Town
  • Chart 6 Clothing and Footwear Specialist Retailers: Foschini in Cape Town
  • Chart 7 Clothing and Footwear Specialist Retailers: Sportscene in Cape Town
  • Chart 8 Clothing and Footwear Specialist Retailers: Pep in Cape Town
  • Chart 9 Clothing and Footwear Specialist Retailers: Markham in Cape Town
  • Chart 10 Clothing and Footwear Specialist Retailers: Truworths in Cape Town
  • Chart 11 Clothing and Footwear Specialist Retailers: Donna-Claire in Cape Town

CHANNEL DATA

  • Table 27 Clothing and Footwear Retailers: Value Sales, Outlets and Selling Space 2005-2010
  • Table 28 Clothing and Footwear Retailers: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 29 Clothing and Footwear Retailers Company Shares by Value 2006-2010
  • Table 30 Clothing and Footwear Retailers Brand Shares by Value 2007-2010
  • Table 31 Clothing and Footwear Retailers Brand Shares by Outlets 2007-2010
  • Table 32 Clothing and Footwear Retailers Brand Shares by Selling Space 2007-2010
  • Table 33 Clothing and Footwear Retailers Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 34 Clothing and Footwear Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Direct Selling in South Africa - Category Analysis

HEADLINES

TRENDS

  • Despite the recession, direct selling still offers South Africans employment opportunities. This is particularly important as jobs are increasingly scarce. Whilst the low start-up costs make this an opportunity to make extra money, South Africans are not spending as much, and will turn down invitations to parties to avoid being tempted to make purchases. Companies such as Avon have mainly contributed towards the creation of employment through the recruitment of direct sales agents, and anyone can enrol with the company, as the remuneration is incentivised based on sales made by agents.

COMPETITIVE LANDSCAPE

  • Avon Products led the way in terms of value share and sales in 2010, with a share of almost 9%. This lead was brought about by the fact that it has a huge network of sales representatives all over the country, and its income is based on how much they sell. Tupperware Brands was in second place with a share of almost 6%, and this was also influenced by the fact that it has a lot of sales representatives all over the country.

PROSPECTS

  • In the same way that direct selling companies such as Avon have looked into the prospect of having bricks-and-mortar stores to increase the availability of their products, so many traditional retailers have expressed an interest in subsiding their bricks-and-mortar sales through direct selling. The low start-up costs, as well as the fact that the brands are already established, may enable companies to boost sales with lower input costs.

CHANNEL FORMATS

  • Table 35 Direct Selling Agents 2007-2009

CHANNEL DATA

  • Table 36 Direct Selling by Category: Value 2005-2010
  • Table 37 Direct Selling by Category: % Value Growth 2005-2010
  • Table 38 Direct Selling Company Shares by Value 2006-2010
  • Table 39 Direct Selling Brand Shares by Value 2007-2010
  • Table 40 Direct Selling Forecasts by Category: Value 2010-2015
  • Table 41 Direct Selling Forecasts by Category: % Value Growth 2010-2015

DIY, Home Improvement and Garden Centres in South Africa - Category Analysis

HEADLINES

TRENDS

  • Massmart Holdings led home improvement after the sale of Mica from Supergroup in 2009. With the way things stand, it is highly likely that Massmart will continue to dominate the channel through its Builder’s Warehouse, Builders Trade Depot unit and Builders Express brands and the Massbuild division,which was its leading brand in 2010.

CHANNEL FORMATS

  • Chart 12 DIY, Home Improvement and Garden Centres: Mica in Cape Town
  • Chart 13 DIY, Home Improvement and Garden Centres: Build it in Cape Town

CHANNEL DATA

  • Table 42 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space 2005-2010
  • Table 43 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 44 DIY, Home Improvement and Garden Centres Company Shares by Value 2006-2010
  • Table 45 DIY, Home Improvement and Garden Centres Brand Shares by Value 2007-2010
  • Table 46 DIY, Home Improvement and Garden Centres Brand Shares by Outlets 2007-2010
  • Table 47 DIY, Home Improvement and Garden Centres Brand Shares by Selling Space 2007-2010
  • Table 48 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 49 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Electronics and Appliance Specialist Retailers in South Africa - Category Analysis

HEADLINES

TRENDS

  • JD Group continued to dominate electronics and appliance specialist retailers in 2010 with its three retail formats, Electric Express, Hi Fi Corporation and Incredible Connection, as they are competitively positioned throughout the country in terms of geographical spread, allowing them to appeal to a wide market. Best Electric for the Lewis Group was in fourth place with a share of almost 4%.

CHANNEL DATA

  • Table 50 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space 2005-2010
  • Table 51 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 52 Electronics and Appliance Specialist Retailers Company Shares by Value 2006-2010
  • Table 53 Electronics and Appliance Specialist Retailers Brand Shares by Value 2007-2010
  • Table 54 Electronics and Appliance Specialist Retailers Brand Shares by Outlets 2007-2010
  • Table 55 Electronics and Appliance Specialist Retailers Brand Shares by Selling Space 2007-2010
  • Table 56 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 57 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Furniture and Furnishings Stores in South Africa - Category Analysis

HEADLINES

TRENDS

  • Furniture and furnishings stores experienced a severe trading year in 2010, characterised by high levels of indebtedness by credit customers. This contributed to the slowdown in current value growth over the year, as some debts were written off. There were many customers who defaulted in making payments for their credit purchases as the level of unemployment increased. One of the affected companies was JD Group, which had 67% of its sales through credit sales, and it struggled to sustain itself over the year, even though it was the leader in the channel.

CHANNEL FORMATS

  • Chart 14 Furniture and Furnishings Stores: Joshua Doore in Cape Town
  • Chart 15 Furniture and Furnishings Stores: Russels in Cape Town

CHANNEL DATA

  • Table 58 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space 2005-2010
  • Table 59 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 60 Furniture and Furnishings Stores Company Shares by Value 2006-2010
  • Table 61 Furniture and Furnishings Stores Brand Shares by Value 2007-2010
  • Table 62 Furniture and Furnishings Stores Brand Shares by Outlets 2007-2010
  • Table 63 Furniture and Furnishings Stores Brand Shares by Selling Space 2007-2010
  • Table 64 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 65 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Grocery Retailers in South Africa - Category Analysis

HEADLINES

TRENDS

  • As the country is still recovering from the recession, over the last year price was the key driver of success for retailers within South Africa. This was mainly due to the fact the fact that consumers’ spending power declined, and people were more price-conscious when doing their shopping. As a result of the above factors, Shoprite led due to its low prices for grocery products. With the majority of the South African population still living above or slightly below the LSM (Living Standards Measure), Shoprite was able to appeal to this group, as most of its retail outlets are located close to the townships, as well as medium density suburbs, and the result was dominance in terms of volume sales growth as well as a value share of 21% in 2010.

COMPETITIVE LANDSCAPE

  • Shoprite Holdings continued to lead grocery retailing in South Africa in 2010. This is partly because of its wide geographical coverage in terms of stores throughout the country, backed up by low prices for groceries in comparison with other retailers, such as Pick ‘n Pay, which sell groceries at slightly higher prices. Pick ‘n Pay Retail Group was in second place in 2010, followed by Spar Group, which sells groceries at prices similar to Pick ‘n Pay. These three retailers are the most prevalent in grocery retailing in South Africa.

TRADITIONAL VS MODERN

CHANNEL FORMATS

  • Chart 16 Modern Grocery Retailing: Shoprite in Cape Town
  • Chart 17 Modern Grocery Retailing: Spar in Cape Town
  • Chart 18 Modern Grocery Retailing: Woolworths in Cape Town
  • Chart 19 Modern Grocery Retailing: Woolworths in Cape Town
  • Chart 20 Modern Grocery Retailing: Woolworths in Cape Town
  • Chart 21 Modern Grocery Retailing: Woolworths in Cape Town
  • Chart 22 Modern Grocery Retailing: Woolworths in Cape Town
  • Chart 23 Modern Grocery Retailing: Pick ‘n’ Pay in Cape Town

CHANNEL PROSPECTS

CHANNEL DATA

  • Table 66 Sales in Grocery Retailing by Category: Value 2005-2010
  • Table 67 Sales in Grocery Retailing by Category: % Value Growth 2005-2010
  • Table 68 Grocery Retailers Company Shares: % Value 2006-2010
  • Table 69 Grocery Retailers Brand Shares: % Value 2007-2010
  • Table 70 Forecast Sales in Grocery Retailing by Category: Value 2010-2015
  • Table 71 Forecast Sales in Grocery Retailing by Category: % Value Growth 2010-2015

Health and Beauty Specialist Retailers in South Africa - Category Analysis

HEADLINES

TRENDS

  • Health and beauty specialist retailers increased by 5% in current value terms to reach R29.5 billion in 2010, which was a slowdown compared with the previous year. This can be explained by limited disposable income as a result of the recession which hit the country in late 2009. Companies such as New Clicks Holdings, which normally sell their products on credit, raised their interest rates in line with the market, which in turn discouraged consumers from buying more when compared with 2009.

COMPETITIVE LANDSCAPE

  • Clicks was the leader in health and beauty specialist retailers in value terms in 2010, and managed to achieve this by having wide coverage in terms of outlet numbers throughout the country. As such, it is certain that it will remain the biggest player within the channel over the forecast period. Dis-Chem Pharmacy sells its products at prices relatively lower than Clicks, and has benefited greatly through attracting price-conscious customers.

PROSPECTS

  • Health and beauty specialist retailers are expected to steadily grow, with an 7% CAGR in constant value terms over the forecast period. The main contribution is expected from Clicks, which is the leader in this channel, as it is expected to open more pharmacies countrywide whenever an opportunity arises, and this is likely to boost value sales.

CHANNEL DATA

  • Table 72 Health and Beauty Retailers: Value Sales, Outlets and Selling Space 2005-2010
  • Table 73 Health and Beauty Retailers: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 74 Health and Beauty Retailers Company Shares by Value 2006-2010
  • Table 75 Health and Beauty Retailers Brand Shares by Value 2007-2010
  • Table 76 Health and Beauty Retailers Brand Shares by Outlets 2007-2010
  • Table 77 Health and Beauty Retailers Brand Shares by Selling Space 2007-2010
  • Table 78 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 79 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Homeshopping in South Africa - Category Analysis

HEADLINES

TRENDS

  • During 2010, increased consumer awareness was the key driver of sales for most homeshopping companies. An example of a successful company in 2010 was Verimark, which is involved in the sale of newly launched products, specifically high-quality innovations for different types of products from across the globe; hence it held the leading position in terms of value share in this channel. This was mainly influenced by its constant advertisements through television infomercials, which normally last up to 30 minutes. As such, the results were seen through an increase in value sales, even though it came at a cost. Another player in homeshopping, Glomail, which sells products similar to Verimark, also benefited from television infomercials, as they appeal to a wide audience, and this helped Glomail to maintain third position in terms of value share.

COMPETITIVE LANDSCAPE

  • Verimark continued to be the leading retailer in homeshopping in 2010, with a share of 41%. This was greatly influenced by the wide marketing coverage the company has, through having a large number of sales agents in the form of retail stores such as Game, and also through its retail stores, which together add up to more than 2,000 outlets countrywide. Homemark South Africa was in second position in terms of value share in 2010, followed by Glomail, Pick ‘n Pay Retail Group and other retailers.

PROSPECTS

  • Despite an increasing number of South Africans acquiring internet and telephone access, and with growing penetration of mobile phone contracts and 3G connectivity, South Africans still prefer to purchase goods from traditional stores. Whilst the majority of homeshopping companies in South Africa only have product availability in certain retail outlets, Verimark has chosen not only to go down this route, but also to have branded stores, greatly boosting its sales. The success of these stores indicates that South Africans do not greatly support homeshopping.

CHANNEL DATA

  • Table 80 Homeshopping by Category: Value 2005-2010
  • Table 81 Homeshopping by Category: % Value Growth 2005-2010
  • Table 82 Homeshopping Company Shares by Value 2006-2010
  • Table 83 Homeshopping Brand Shares by Value 2007-2010
  • Table 84 Homeshopping Forecasts by Category: Value 2010-2015
  • Table 85 Homeshopping Forecasts by Category: % Value Growth 2010-2015

Internet Retailing in South Africa - Category Analysis

HEADLINES

TRENDS

  • The number of people accessing the internet over the last year increased significantly, and this has raised hopes that internet retailing will significantly grow over the forecast period. According to research conducted by an internet research company in South Africa, the number of people accessing the internet from their mobile phones increased from half a million users to 15 million people over the last 10 years, and this has been cited as one of the reasons why internet retailing is growing. However, there is still one challenge being faced by online retailers; very few people are willing to divulge their banking information online due to the high risk of credit card fraud worldwide. Instead, consumers prefer to check product availability online and then go to complete their purchase in store; this has significantly boosted the revenue for store-based retailers who have very informative websites.

COMPETITIVE LANDSCAPE

  • The leading retailer in 2010 in internet retailing was Kalahari.Net, which held a share of almost 4%, This is supported by the fact that Kalahari recently amalgamated with another internet retailing company, called Leisure Books, in March 2010.

PROSPECTS

  • Internet retailing is expected to significantly increase over the forecast period with 11% CACR. This growth will be fuelled by improved internet access, as more people are becoming connected to the web either through 3G broadband, or though their mobile phones, and this is expected to improve volume sales for internet retailers. However, it is yet to be seen if the perception of the majority of consumers changes towards the provision of credit card information online. With the rise of the FNB cell paypoint, whereby consumers can buy items online and then pay through their mobile phones, it is highly likely that most retailers will adopt this method of payment, and this may help to increase the number of online shoppers, as it is deemed to be safer than online payment.

CHANNEL DATA

  • Table 86 Internet Retailing by Category: Value 2005-2010
  • Table 87 Internet Retailing by Category: % Value Growth 2005-2010
  • Table 88 Internet Retailing Company Shares by Value 2006-2010
  • Table 89 Internet Retailing Brand Shares by Value 2007-2010
  • Table 90 Internet Retailing Forecasts by Category: Value 2010-2015
  • Table 91 Internet Retailing Forecasts by Category: % Value Growth 2010-2015

Leisure and Personal Goods Specialist Retailers in South Africa - Category Analysis

HEADLINES

TRENDS

  • 2010 was a year of mixed performances in leisure and personal goods specialist retailers. Retailers were optimistic that their volume sales were going to increase, as people were so excited about the FIFA 2010 World Cup; this turned out to be true for some retailers. A good example was Foschini, through its Total Sports outlets; its sales increased by 22% as a result of the World Cup fever which gripped the country. Everyone was excited about buying sporting regalia, especially in stores such as Total Sports, and it saw huge growth, considering the fact that the country was still recovering from the recession, and unemployment was on the rise. However for some retailers, volume sales declined due to low demand, as consumers curbed their spending, with a preference for basic commodities due to the ever increasing cost of living.

CHANNEL FORMATS

  • Chart 24 Leisure and Personal Goods Specialist Retailers: CNA in Cape Town

CHANNEL DATA

  • Table 92 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space 2005-2010
  • Table 93 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 94 Leisure and Personal Goods Specialist Retailers Company Shares by Value 2006-2010
  • Table 95 Leisure and Personal Goods Specialist Retailers Brand Shares by Value 2007-2010
  • Table 96 Leisure and Personal Goods Specialist Retailers Brand Shares by Outlets 2007-2010
  • Table 97 Leisure and Personal Goods Specialist Retailers Brand Shares by Selling Space 2007-2010
  • Table 98 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 99 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Mixed Retailers in South Africa - Category Analysis

HEADLINES

TRENDS

  • Over the last year, consumers who prefer one-stop shopping frequented mixed retailers, especially department stores, as they are offered variety, and can also shop under one roof. Since most department stores, such as Woolworths, sell products on credit, many customers, mainly those on middle-incomes, have taken advantage of this facility when doing their shopping, as consumer spending power declined due to the recession, and this helped boost growth to 5% for overall mixed retailers.

COMPETITIVE LANDSCAPE

  • Makro and Edgars remained the leader in 2010. This can be attributed to the fact that they have lower prices than its main rival, Woolworths, which held a share of 16%? and consumers were price-conscious over the year, resulting in Edgars being the favoured retailer. Woolworths, however, contained the competition through a larger store count in comparison with Edgars, hence boosting its revenue.

PROSPECTS

  • The mixed retailers channel is expected to increase slowly over the forecast period, and the competition is likely to intensify, as operating costs are expected to increase due to already agreed electricity price rises. This will force most retailers to be innovative in terms of offering services which provide an extra income stream, to supplement the anticipated difficult economic conditions. As such, retailers such as Woolworths are considering diversifying into the sale of liquor in some of their retail outlets; the decision to make this move is yet to be made.

CHANNEL FORMATS

  • Chart 25 Mixed Retailers: Edgars in Cape Town
  • Chart 26 Mixed Retailers: Discom in Cape Town

CHANNEL DATA

  • Table 100 Mixed Retailers: Value Sales, Outlets and Selling Space 2005-2010
  • Table 101 Mixed Retailers: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 102 Mixed Retailers Company Shares by Value 2006-2010
  • Table 103 Mixed Retailers Brand Shares by Value 2007-2010
  • Table 104 Mixed Retailers Brand Shares by Outlets 2007-2010
  • Table 105 Mixed Retailers Brand Shares by Selling Space 2007-2010
  • Table 106 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 107 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Vending in South Africa - Category Analysis

HEADLINES

TRENDS

  • In 2010, a number of forecourt retailers adopted the concept of providing hot beverages through vending machines, and this greatly boosted vending sales, resulting in current value growth of 9%. These hot beverages have been well received in most access points, especially in forecourt retailers which open 24-hours, as they are relatively affordable, and thus growth was seen in value and volume terms.However, due to rising operational costs such as electricity, as well as rental, very few retailers have been willing to buy or rent the machines; instead they prefer charging rental to the vending companies for installing the machines within their premises.

COMPETITIVE LANDSCAPE

  • ABI was the leading operator in vending in value terms in 2010, with a share of 28%, which is significant, considering the fact that in 2009 its value share was less than 27%. The main reason for this lead is its wide coverage in terms of the spread of machines throughout the country, and as such it has managed to attract a large number of customers. In 2010 Nestlé South Africa was in second place, with a value share of 24%. This was also largely due to a wide coverage in terms of vending machines throughout the country.

PROSPECTS

  • Whilst there is opportunity for growth in vending in South Africa, the performance of this channel is location-dependent. Cashless machines in corporate areas see turnover pre-determined by the company which owns the machines. Other machines, located in places such as vehicle repair workshops and factories, may see a drop in sales as consumers curb their spending during tough economic conditions.

CHANNEL DATA

  • Table 108 Vending by Category: Value 2005-2010
  • Table 109 Vending by Category: % Value Growth 2005-2010
  • Table 110 Vending Company Shares by Value 2006-2010
  • Table 111 Vending Brand Shares by Value 2007-2010
  • Table 112 Vending Forecasts by Category: Value 2010-2015
  • Table 113 Vending Forecasts by Category: % Value Growth 2010-2015

Segmentation

Segmentation

This market research report includes the following:

  • Retailing
    • Store-based Retailing
      • Grocery Retailers
        • Discounters
        • Food/Drink/Tobacco Specialists
        • Hypermarkets
        • Small Grocery Retailers
          • Convenience Stores
          • Forecourt Retailers
            • Chained Forecourt Retailers
            • Independent Forecourt Retailers
          • Independent Small Grocers
        • Supermarkets
        • Other Grocery Retailers
      • Non-Grocery Retailers
        • Clothing and Footwear Specialist Retailers
        • Electronics and Appliance Specialist Retailers
        • Health and Beauty Specialist Retailers
          • Beauty Specialist Retailers
          • Chemists/Pharmacies
          • Parapharmacies/Drugstores
          • Other Healthcare Specialist Retailers
        • Home and Garden Specialist Retailers
          • DIY, Home Improvement and Garden Centres
          • Furniture and Furnishings Stores
        • Leisure and Personal Goods Specialist Retailers
          • Jewellers
          • Media Products Stores
          • Pet Shops and Superstores
          • Sports Goods Stores
          • Stationers/Office Supply Stores
          • Traditional Toys and Games Stores
          • Other Leisure and Personal Goods Specialist Retailers
        • Mixed Retailers
          • Department Stores
          • Mass Merchandisers
          • Variety Stores
          • Warehouse Clubs
        • Other Non-Grocery Retailers
    • Non-Store Retailing
      • Direct Selling
        • Beauty and Personal Care Direct Selling
        • Clothing and Footwear Direct Selling
        • Consumer Electronics Direct Selling
        • Consumer Healthcare Direct Selling
        • DIY and Gardening Direct Selling
        • Consumer Appliances Direct Selling
        • Home Care Direct Selling
        • Housewares and Home Furnishings Direct Selling
        • Media Products Direct Selling
        • Food and Drink Direct Selling
        • Other Direct Selling
      • Homeshopping
        • Beauty and Personal Care Homeshopping
        • Clothing and Footwear Homeshopping
        • Consumer Electronics Homeshopping
        • Consumer Healthcare Homeshopping
        • DIY and Gardening Homeshopping
        • Consumer Appliances Homeshopping
        • Home Care Homeshopping
        • Housewares and Home Furnishings Homeshopping
        • Media Products Homeshopping
        • Food and Drink Homeshopping
        • Other Homeshopping
      • Internet Retailing
        • Beauty and Personal Care Internet Retailing
        • Clothing and Footwear Internet Retailing
        • Consumer Electronics Internet Retailing
        • Consumer Healthcare Internet Retailing
        • DIY and Gardening Internet Retailing
        • Consumer Appliances Internet Retailing
        • Home Care Internet Retailing
        • Housewares and Home Furnishings Internet Retailing
        • Media Products Internet Retailing
        • Food and Drink Internet Retailing
        • Other Internet Retailing
      • Vending
        • Packaged Drinks Vending
        • Packaged Foods Vending
        • Personal Hygiene Products Vending
        • Tobacco Products Vending
        • Unpackaged Drinks Vending
        • Other Products Vending

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market sizes
  • Company shares
  • Brand shares
  • Employment
  • Grocery vs non-grocery

Market size details:

  • Retail value retail selling price excl sales tax % growth
  • Retail value retail selling price excl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Sites/outlets
  • Sites/outlets % growth
  • Sites/outlets per capita
  • Selling space
  • Selling space % growth
  • Selling space per capita
  • Retail value retail selling price excl sales tax real (constant 2008) prices % growth
  • Retail value retail selling price excl sales tax real (constant 2008) prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax real (constant 2008) prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax real (constant 2008) prices % growth
  • Retail value retail selling price incl sales tax real (constant 2008) prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax real (constant 2008) prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax % growth
  • Retail value retail selling price incl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax nominal (current) prices % growth
  • Retail value retail selling price excl sales tax nominal (current) prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax nominal (current) prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax nominal (current) prices % growth
  • Retail value retail selling price incl sales tax nominal (current) prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax nominal (current) prices per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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