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Country Report

Retailing in the United Arab Emirates

Feb 2012

Price: US$1,900

About this Report

EXECUTIVE SUMMARY

Strong growth thanks to retailing expansion

Retailing benefited from strong development in the United Arab Emirates’ retailing landscape during the review period. The country’s large and affluent consumer base attracted strong investment in shopping malls, with these offering attractive and air conditioned venues for days out with family and friends. Shopping is an increasingly popular leisure activity in the country, attracting not only those living in the United Arab Emirates but also shopping tourists. The bulk of those visiting the United Arab Emirates to shop are from the GCC region, although there was also a marked rise in the number of Chinese, Russian and Indian tourists shopping in the countries malls towards the end of the review period.

Economic uncertainty results in shift towards window shopping

There was ongoing economic uncertainty at the end of the review period. The United Arab Emirates saw an economic downturn in 2009 and the collapse of the Dubai real estate bubble, which shocked many consumers. In addition, global economic uncertainty and ongoing unrest in the Middle East resulted in many consumers having concerns about their future economic stability. Consequently, while consumers continued to enjoy visiting shopping malls there was a marked shift from buying to window shopping, as many consumers sought to save rather than spend. This trend constrained overall growth for retailing in 2011.

Grocery retailers gain share by offering a wide range and good value

Grocery retailers saw a considerably stronger current value performance in comparison to non-grocery retailers in 2011 over the previous year, despite seeing a decline in outlet volume. Grocery retailers benefited from the growing popularity of hypermarkets and supermarket, which continued to expand across the country and to attract consumers with their wide range of products and frequent price promotions. Hypermarkets in particular posed growing competition to non-grocery retailers due to offering a widening range of attractively-priced non-grocery products such as apparel and consumer electronics. Outlet volume decline in grocery retailers was meanwhile linked to the exit of many independent small grocers, which struggled to survive due to strong competition from modern formats such as supermarkets and hypermarkets.

Local franchisees and cooperatives lead sales

The leading players in retailing include a number of local franchisees operating international brands and domestic grocery retailers. The first group includes Majid Al Futtaim Hypermarkets’ Carrefour and Al-Futtaim with IKEA, Ace Hardware, Marks and Spencer and Toys “R” Us. These players benefit from offering strong brands, with many consumers regarding international brands as offering a higher level of quality. The second group includes Emke, Union Co-operative Society and Abu Dhabi Cooperative Society. These players benefit from offering affordable prices and a range of products carefully tailored to suit local demand. This latter group typically gained share in 2011 over the previous year thanks to offering a strong value proposition to an increasingly price-sensitive consumer base.

Steady growth ahead as economy picks up

Retailing is expected to benefit from economic growth during the forecast period, with a stronger economic performance expected for the United Arab Emirates and the GCC region. A growing sense of economic stability will encourage consumers to spend more and will result in a rise in the number of tourists shopping in the country. Growth is also expected to be supported by ongoing strong investment by the leading players, which are expected to further expand their outlet volume and brand portfolio, and by continuing investment in the development of shopping malls.


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Overview

Discover the latest market trends and uncover sources of future market growth for the Retailing industry in United Arab Emirates with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Retailing industry in United Arab Emirates, our research will save you time and money while empowering you to make informed, profitable decisions.

When you purchase this report, you also get the data and the content from these category reports in United Arab Emirates for free:

The Retailing in United Arab Emirates market research report includes:

  • Analysis of key supply-side and demand trends
  • Detailed segmentation of international and local products
  • Historic number of stores, selling space and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • How big is the grocery/non-grocery/non-store channel in United Arab Emirates?
  • Who are the leading retailers in United Arab Emirates?
  • How is retailing performing in United Arab Emirates?
  • What is the retailing environment like in United Arab Emirates?
  • Which channels are winning or losing in the fight for consumers’ money?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

This industry report originates from Passport, our Retailing market research database.

Table of Contents

Table of Contents

Retailing in the United Arab Emirates - Industry Overview

EXECUTIVE SUMMARY

Strong growth thanks to retailing expansion

Economic uncertainty results in shift towards window shopping

Grocery retailers gain share by offering a wide range and good value

Local franchisees and cooperatives lead sales

Steady growth ahead as economy picks up

KEY TRENDS AND DEVELOPMENTS

Economic concerns hinder growth

Arab spring attracts many regional consumers to the United Arab Emirates

Internet has growing influence on retailing

Government activity poses a challenge for many retailers

MARKET INDICATORS

  • Table 1 Employment in Retailing 2006-2011

MARKET DATA

  • Table 2 Sales in Retailing by Category: Value 2006-2011
  • Table 3 Sales in Retailing by Category: % Value Growth 2006-2011
  • Table 4 Sales in Retailing by Grocery vs Non-Grocery 2006-2011
  • Table 5 Sales in Store-Based Retailing by Category: Value 2006-2011
  • Table 6 Sales in Store-Based Retailing by Category: % Value Growth 2006-2011
  • Table 7 Sales in Non-Grocery Retailers by Category: Value 2006-2011
  • Table 8 Sales in Non-Grocery Retailers by Category: % Value Growth 2006-2011
  • Table 9 Sales in Non-store Retailing by Category: Value 2006-2011
  • Table 10 Sales in Non-store Retailing by Category: % Value Growth 2006-2011
  • Table 11 Retailing Company Shares: % Value 2007-2011
  • Table 12 Retailing Brand Shares: % Value 2008-2011
  • Table 13 Store-Based Retailing Company Shares: % Value 2007-2011
  • Table 14 Store-Based Retailing Brand Shares: % Value 2008-2011
  • Table 15 Non-Grocery Retailers Company Shares: % Value 2007-2011
  • Table 16 Non-Grocery Retailers Brand Shares: % Value 2008-2011
  • Table 17 Non-store Retailing Company Shares: % Value 2007-2011
  • Table 18 Non-store Retailing Brand Shares: % Value 2008-2011
  • Table 19 Forecast Sales in Retailing by Category: Value 2011-2016
  • Table 20 Forecast Sales in Retailing by Category: % Value Growth 2011-2016
  • Table 21 Forecast Sales in Store-Based Retailing by Category: Value 2011-2016
  • Table 22 Forecast Sales in Store-Based Retailing by Category: % Value Growth 2011-2016
  • Table 23 Forecast Sales in Non-Grocery Retailers by Category: Value 2011-2016
  • Table 24 Forecast Sales in Non-Grocery Retailers by Category: % Value Growth 2011-2016
  • Table 25 Forecast Sales in Non-store Retailing by Category: Value 2011-2016
  • Table 26 Forecast Sales in Non-store Retailing by Category: % Value Growth 2011-2016

APPENDIX

Operating environment

Cash and carry

DEFINITIONS

  • Summary 1 Research Sources

Retailing in the United Arab Emirates - Company Profiles

Abu Dhabi Cooperative Society in Retailing (United Arab Emirates)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 4 Abu Dhabi Cooperative Society: Competitive Position 2011

Al Safeer Group of Companies in Retailing (United Arab Emirates)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 7 Al Safeer Group of Companies: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 8 Al Safeer Group of Companies: Competitive Position 2011

Alphamed Group in Retailing (United Arab Emirates)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 11 Alphamed Group: Competitive Position 2011

Azadea Group in Retailing (United Arab Emirates)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 14 Azadea Group: Competitive Position 2011

Damas LLC in Retailing (United Arab Emirates)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 17 Damas LLC: Competitive Position 2011

Emirates National Oil Company (ENOC) in Retailing (United Arab Emirates)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 20 Emirates National Oil Company (ENOC): Competitive Position 2011

Jacky's Electronics LLC in Retailing (United Arab Emirates)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 23 Jacky's Electronics LLC: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 24 Jacky's Electronics LLC: Competitive Position 2011

Lals Group in Retailing (United Arab Emirates)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 27 Lals Group: Competitive Position 2011

Landmark Group in Retailing (United Arab Emirates)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 30 Landmark Group: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 31 Landmark Group: Competitive Position 2011

Majid Al Futtaim Hypermarkets LLC in Retailing (United Arab Emirates)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 34 Majid Al Futtaim Hypermarkets LLC: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 35 Majid Al Futtaim Hypermarkets LLC: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 36 Majid Al Futtaim Hypermarkets LLC: Competitive Position 2011

T Choithram & Sons Dubai in Retailing (United Arab Emirates)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

COMPETITIVE POSITIONING

  • Summary 39 T Choithram & Sons Dubai: Competitive Position 2011

Union Co-operative Society in Retailing (United Arab Emirates)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 42 Union Co-operative Society: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 43 Union Co-operative Society: Competitive Position 2011

Apparel Specialist Retailers in the United Arab Emirates - Category Analysis

HEADLINES

TRENDS

  • Apparel specialist retailers saw a poor performance in constant value terms in 2011 over the previous year, with a marginal decline. Following the 2009 economic downturn and ongoing uncertainty about the global economy, many consumers opted to cut back on non-essential purchases. Both Emiratis and tourists continued to view shopping as entertainment, with footfall high in the United Arab Emirates’ shopping malls and in these malls’ apparel specialist retailers. However, many consumers opted to mainly window shop rather than to buy, with purchases being largely limited to essential items.

CHANNEL FORMATS

  • Chart 1 Apparel Specialist Retailers: AIZone in Dubai
  • Chart 2 Apparel Specialist Retailers: American Eagle in Dubai
  • Chart 3 Apparel Specialist Retailers: Louis Vuitton in Dubai

CHANNEL DATA

  • Table 27 Apparel Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 28 Apparel Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 29 Apparel Specialist Retailers Company Shares by Value 2007-2011
  • Table 30 Apparel Specialist Retailers Brand Shares by Value 2008-2011
  • Table 31 Apparel Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 32 Apparel Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 33 Apparel Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 34 Apparel Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Direct Selling in the United Arab Emirates - Category Analysis

HEADLINES

TRENDS

  • The Dubai International Direct Selling Festival was launched in 2008 and greatly boosted entrepreneurs’ interest in this channel towards the end of the review period. The Direct Selling Educational Institute (DSEI), also based in Dubai, also boosted interest with its consumer research towards the end of the review period, which indicates that there is strong potential for direct selling in the United Arab Emirates due to the country’s large mid-income consumers. It was easy for entrepreneurs to enter direct selling at the end of the review period due to this channel being unregulated, although the DSEI is working with the government to develop legislation.

COMPETITIVE LANDSCAPE

  • Al Hathboor International Avon is the only significant player in direct selling. The company benefits from its early entrance, having represented the Avon brand of beauty and personal care in the United Arab Emirates since 1983. Avon is the brand with the highest profile in direct selling and also has the largest sales representative network.

PROSPECTS

  • Direct selling is expected to attract a growing number of entrepreneurs and sales representatives during the forecast period. The ongoing success of the Dubai International Direct Selling Festival will highlight the potential offered by this channel and is expected to attract many international direct selling players to the United Arab Emirates. Meanwhile, there is a growing acceptance of working women in the country, with a growing number of women thus likely to enter beauty and personal care and consumer healthcare direct selling. These women are expected to focus on direct selling to other women in private homes, with this being regarded as increasingly socially acceptable, even in conservative households.

CHANNEL DATA

  • Table 35 Direct Selling by Category: Value 2006-2011
  • Table 36 Direct Selling by Category: % Value Growth 2006-2011
  • Table 37 Direct Selling Company Shares by Value 2007-2011
  • Table 38 Direct Selling Brand Shares by Value 2008-2011
  • Table 39 Direct Selling Forecasts by Category: Value 2011-2016
  • Table 40 Direct Selling Forecasts by Category: % Value Growth 2011-2016

DIY, Home Improvement and Garden Centres in the United Arab Emirates - Category Analysis

HEADLINES

TRENDS

  • DIY, home improvement and garden centres suffered from the lingering impact of the economic downturn and the bursting of the Dubai real estate bubble in 2011. With real estate prices remaining low and rents also being low, owner-occupiers and landlords were reluctant to invest in their properties. Consumer spending in DIY, home improvement and garden centres was also constrained due to ongoing economic uncertainty, with many consumers being keen to build up their savings and thus reducing expenditure where possible. Constant value sales thus rose by just half a percentage point in 2011 over the previous year, with this representing a drop in comparison to the review period current value CAGR of 2%.

CHANNEL DATA

  • Table 41 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space 2006-2011
  • Table 42 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 43 DIY, Home Improvement and Garden Centres Company Shares by Value 2007-2011
  • Table 44 DIY, Home Improvement and Garden Centres Brand Shares by Value 2008-2011
  • Table 45 DIY, Home Improvement and Garden Centres Brand Shares by Outlets 2008-2011
  • Table 46 DIY, Home Improvement and Garden Centres Brand Shares by Selling Space 2008-2011
  • Table 47 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 48 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Electronics and Appliance Specialist Retailers in the United Arab Emirates - Category Analysis

HEADLINES

TRENDS

  • Declining prices in many product areas boosted sales at electronics and appliance specialist retailers in 2011. The price of LCD TVs notably dropped by 40% in 2011 over the previous year while laptops saw 27% decline. Cheaper prices encouraged consumers to buy, despite general consumer caution in spending. Lower prices also encouraged consumers to trade up to higher-priced brands and products, with Apple’s iPad for example seeing a strong performance in the year.

CHANNEL FORMATS

  • Chart 4 Electronics and Appliance Specialist Retailers: Jacky's in Dubai

CHANNEL DATA

  • Table 49 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 50 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 51 Electronics and Appliance Specialist Retailers Company Shares by Value 2007-2011
  • Table 52 Electronics and Appliance Specialist Retailers Brand Shares by Value 2008-2011
  • Table 53 Electronics and Appliance Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 54 Electronics and Appliance Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 55 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 56 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Furniture and Furnishings Stores in the United Arab Emirates - Category Analysis

HEADLINES

TRENDS

  • Ongoing economic uncertainty hindered sales of furniture and furnishings stores at the end of the review period, with constant value sales seeing a marginal decline in 2011 over the previous year. Following the 2009 economic downturn and ongoing uncertainty about the global economy, many consumers cut back on major purchases. Consequently, furniture and furnishings were increasingly purchased only when needed, rather than in order to keep up with changing fashion trends.

CHANNEL FORMATS

  • Chart 5 Furniture and Furnishings Stores: The One in Dubai

CHANNEL DATA

  • Table 57 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space 2006-2011
  • Table 58 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 59 Furniture and Furnishings Stores Company Shares by Value 2007-2011
  • Table 60 Furniture and Furnishings Stores Brand Shares by Value 2008-2011
  • Table 61 Furniture and Furnishings Stores Brand Shares by Outlets 2008-2011
  • Table 62 Furniture and Furnishings Stores Brand Shares by Selling Space 2008-2011
  • Table 63 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 64 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Grocery Retailers in the United Arab Emirates - Category Analysis

HEADLINES

TRENDS

  • The economic downturn in 2009 created a highly challenging environment for independent small grocers at the end of the review period. A decline in disposable income levels for many resulted in consumers seeking out the price promotions offered by supermarkets and hypermarkets. Independent small grocers also had strong sales to low-income expatriates, who were hardest hit by the economic downturn. Independent small grocers saw outlet volume decline at the start of the review period, due to the ongoing expansion of modern grocery retailers. However, this decline sharpened at the end of the review period as many finally gave up the struggle, with a drop of 6% in 2011 over the previous year.

TRADITIONAL VS MODERN

CHANNEL FORMATS

  • Chart 6 Modern Grocery Retailers: Carrefour in Dubai
  • Chart 7 Modern Grocery Retailers: Waitrose in Dubai

COMPETITIVE LANDSCAPE

  • Majid Al Futtaim Hypermarkets was the clear leader in grocery retailers in 2011 with a value share almost double that of its closest competitors at 20%. The company was a pioneer in modern grocery retailers in 1995 when it introduced French chain Carrefour with its wide range of brands and attractively-priced private label products. In addition to the Carrefour range of private label products, the company crucially also offers the No. 1 range, with this being developed specifically for Arab consumers and produced in the United Arab Emirates. Carrefour was the leading brand in hypermarkets with 36% value share in 2011, while hypermarkets in turn dominated overall sales in grocery retailers. The company also continued to innovate and expand throughout the review period. Majid Al Futtaim Hypermarkets first launched Carrefour Express in supermarkets in 2008 and then rebranded the chain as Carrefour Market in 2011.

PROSPECTS

  • There is expected to be a long-term shift from traditional to modern grocery retailers during the forecast period, with outlet volume growing by 5% and 35% respectively. Independent small grocers is expected to see the worst performance during the forecast period, with an outlet volume decline of 15%. Smaller players will face growing competition as convenience stores and supermarkets expand across the country. Many operators in independent small grocers will thus exit, with many opting to operate convenience stores or supermarkets instead.

CHANNEL DATA

  • Table 65 Sales in Grocery Retailers by Category: Value 2006-2011
  • Table 66 Sales in Grocery Retailers by Category: % Value Growth 2006-2011
  • Table 67 Grocery Retailers Company Shares: % Value 2007-2011
  • Table 68 Grocery Retailers Brand Shares: % Value 2008-2011
  • Table 69 Forecast Sales in Grocery Retailers by Category: Value 2011-2016
  • Table 70 Forecast Sales in Grocery Retailers by Category: % Value Growth 2011-2016

Health and Beauty Specialist Retailers in the United Arab Emirates - Category Analysis

HEADLINES

TRENDS

  • There was an increasingly proactive attitude to health and wellness among consumers in the United Arab Emirates during the review period. Consumers became more confident in self-medicating and also more interested in preventative health measures. In addition to seeking to improve their diets and exercise more, a growing number of consumers are taking vitamins and dietary supplements in order to ensure optimum health. This growing focus on health and wellness and increasing confidence in self-medication boosted sales via chemists/pharmacies, parapharmacies/drugstores and “other” healthcare specialists, which includes a large number of vitamins and dietary supplements specialists. These channels consequently saw 7% current value growth each in 2011 over the previous year.

COMPETITIVE LANDSCAPE

  • Alphamed was the clear leader in fragmented health and beauty specialist retailers in 2011, accounting for 11% value share. This player benefits from its strong outlet network, with a presence in major cities across the country. There are few chains in chemists/pharmacies, which is strictly regulated by the government, with the company thus facing little competition within the channel. The company’s Bin Sina chain benefits from a high quality reputation and strong customer loyalty. Many consumers visit Bin Sina for medical advice, due to the chain’s well-trained staff and private consulting rooms.

PROSPECTS

  • Economic growth during the forecast period is expected to support a stronger performance for beauty specialist retailers during the forecast period. As the region sees rising disposable income levels, tourists are expected to become less price-sensitive once more and more interested in premium and super-premium brands. This trend will help to counterbalance growing price competition within beauty specialist retailers and will support a stronger constant value growth of 15% for the channel during the forecast period, in comparison to 8% growth during the review period.

CHANNEL FORMATS

  • Chart 8 Health and Beauty Specialist Retailers: Nivea in Dubai
  • Chart 9 Health and Beauty Specialist Retailers: Bath & Body Works in Dubai
  • Chart 10 Health and Beauty Specialist Retailers: Boots in Dubai
  • Chart 11 Health and Beauty Specialist Retailers: BinSina in Dubai

CHANNEL DATA

  • Table 71 Health and Beauty Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 72 Health and Beauty Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 73 Health and Beauty Retailers Company Shares by Value 2007-2011
  • Table 74 Health and Beauty Retailers Brand Shares by Value 2008-2011
  • Table 75 Health and Beauty Retailers Brand Shares by Outlets 2008-2011
  • Table 76 Health and Beauty Retailers Brand Shares by Selling Space 2008-2011
  • Table 77 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 78 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Homeshopping in the United Arab Emirates - Category Analysis

HEADLINES

TRENDS

  • Homeshopping benefited from the widening household penetration of satellite TV during the review period, with this improving consumers’ access to this channel. With many women remaining at home and a strong interest in shopping among this group, there was a receptive audience for homeshopping channels. This consumer base proved particularly interested in consumer appliances homeshopping and housewares and home furnishings homeshopping, which together accounted for 48% of overall value sales in homeshopping in 2011.

COMPETITIVE LANDSCAPE

  • There were no significant players in homeshopping at the end of the review period, with sales being highly fragmented. This partly reflects the regional nature of sales, with homeshopping programmes almost exclusively aired via regional satellite TV channels. These channels change their suppliers frequently, with consumers thus being exposed to a large range of homeshopping retailers.

PROSPECTS

  • Homeshopping is expected to see only limited growth during the forecast period, with a constant value CAGR of 3%. Sales will continue to be constrained by a number of factors, including the channel’s use of lesser-known brands and consumers’ preference for inspecting goods before purchase. In addition, homeshopping is expected to suffer from strong price competition from other channels. The popularity of shopping as a family leisure pursuit will result in consumers being well aware of the attractive prices offered by store-based retailing. Increasing confidence in internet retailing is also expected to pose competition to homeshopping during the forecast period. Internet retailing is expected to see consumers’ confidence in shopping online rise rapidly.

CHANNEL DATA

  • Table 79 Homeshopping by Category: Value 2006-2011
  • Table 80 Homeshopping by Category: % Value Growth 2006-2011
  • Table 81 Homeshopping Forecasts by Category: Value 2011-2016
  • Table 82 Homeshopping Forecasts by Category: % Value Growth 2011-2016

Internet Retailing in the United Arab Emirates - Category Analysis

HEADLINES

TRENDS

  • Internet retailing benefited from a sharp rise in the household penetration of broadband enabled computers in the United Arab Emirates during the review period. Rates rose from 23% in 2005 to 73% in 2010, with further growth being seen in 2011. There was also a shift in the types of computers used to get online, with a move towards laptops and tablets. A growing number of mid- and high-income consumers consequently had access to their own personal computer during the review period. This encouraged consumers to browse online and also supported sales growth for internet retailing.

COMPETITIVE LANDSCAPE

  • Leader Majid Al Futtaim Hypermarkets was the only player to have a double-digit value share in internet retailing in 2011, with the company accounting for 20% value share. This strong share is particularly impressive given that the company only gained a significant present in internet retailing in 2011, having launched its IC4UAE website in August 2010. This site offers a wide range of Carrefour’s non-grocery items, including consumer electronics, domestic electrical appliances, garden furniture, beauty and personal care and homewares.

PROSPECTS

  • Internet retailing is expected to benefit from a surge in consumer enthusiasm and confidence during the forecast period. According to a survey published in January 2012 by MasterCard, 42% of respondents shopped online in 2011, with two-thirds of respondents stating that they plan to continue or will start shopping online in the near future. This trend will be encouraged by the growing usage of credit cards, as consumers become more comfortable with buying online via this method.

CHANNEL DATA

  • Table 83 Internet Retailing by Category: Value 2006-2011
  • Table 84 Internet Retailing by Category: % Value Growth 2006-2011
  • Table 85 Internet Retailing Company Shares by Value 2007-2011
  • Table 86 Internet Retailing Brand Shares by Value 2008-2011
  • Table 87 Internet Retailing Forecasts by Category: Value 2011-2016
  • Table 88 Internet Retailing Forecasts by Category: % Value Growth 2011-2016

Leisure and Personal Goods Specialist Retailers in the United Arab Emirates - Category Analysis

HEADLINES

TRENDS

  • Jewellers and gold merchants dominate sales of leisure and personal goods specialist retailers. Jewellers accounted for 76% of value sales in 2011, while gold merchants accounted for the bulk of the 5% value share represented by “other” leisure and personal goods specialist retailers. Dubai is dubbed the city of gold and regarded as an international trade centre for gold and bullion. The city is home to two gold markets, which house hundreds of fine jewellers, with many consumers buying gold for investment purposes both in jewellery and bullion form.

CHANNEL FORMATS

  • Chart 12 Leisure And Personal Goods Specialist Retailers: Tiffany & Co in Dubai
  • Chart 13 Leisure And Personal Goods Specialist Retailers: Borders in Dubai
  • Chart 14 Leisure And Personal Goods Specialist Retailers: IT'Sugar in Dubai

CHANNEL DATA

  • Table 89 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 90 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 91 Leisure and Personal Goods Specialist Retailers Company Shares by Value 2007-2011
  • Table 92 Leisure and Personal Goods Specialist Retailers Brand Shares by Value 2008-2011
  • Table 93 Leisure and Personal Goods Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 94 Leisure and Personal Goods Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 95 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 96 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Mixed Retailers in the United Arab Emirates - Category Analysis

HEADLINES

TRENDS

  • Department stores saw just 4% current value growth in 2011 over the previous year, with this linked to ongoing consumer caution following the economic downturn. While footfall improved at shopping malls, where most department stores are based, tourists and Emiratis alike continued to be careful in their spending. There was notably a marked rise in window shopping among tourists. Players reported that fashionable apparel performed the best at the end of the review period in department stores while homewares suffered, with consumers presumably postponing such purchases until times of greater economic security.

COMPETITIVE LANDSCAPE

  • Paris Gallery was the clear leader in mixed retailers in 2011 with a strong value share of 31%. This player dominates variety stores, with its eponymous chain accounting for 62% value share in the channel in 2011. The company benefits from its wide product range, offering over 450 international brands in product areas such as fragrances, colour cosmetics, skin care, bath and shower, watches, jewellery, clothing accessories, leather goods, eye wear and ladies’ footwear.

PROSPECTS

  • Good economic growth is expected during the forecast period for the United Arab Emirates and for other regional countries such as Saudi Arabia. This trend is expected to benefit mixed retailers, boosting the number of tourists visiting the United Arab Emirates and also increasing their propensity to spend. With consumers in the region becoming increasingly aspirational, premium and super-premium global brands are expected to perform particularly well.

CHANNEL FORMATS

  • Chart 15 Mixed Retailers: Centrepoint in Dubai

CHANNEL DATA

  • Table 97 Mixed Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 98 Mixed Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 99 Mixed Retailers Company Shares by Value 2007-2011
  • Table 100 Mixed Retailers Brand Shares by Value 2008-2011
  • Table 101 Mixed Retailers Brand Shares by Outlets 2008-2011
  • Table 102 Mixed Retailers Brand Shares by Selling Space 2008-2011
  • Table 103 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 104 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Vending in the United Arab Emirates - Category Analysis

HEADLINES

TRENDS

  • Vending continued to benefit from expansion in shopping malls in the United Arab Emirates at the end of the review period, with these venues providing a secure high-traffic location for vending machines. Growth was particularly driven by soft drinks. Vending players recognised that many consumers sought to save money at the end of the review period. They thus increased the number of packaged and unpackaged drink machines in malls, with these offering a more affordable alternative to soft drinks purchased from consumer foodservice players.

COMPETITIVE LANDSCAPE

  • Vending is highly fragmented, with “others” accounting for 87% value share in 2011. There is little cohesion in the channel, with the large number of small operators hindering sales. “Others” further gained almost three percentage points in value share in 2011 over the previous year. This was due to a growing number of entrepreneurs investing in packaged drinks vending.

PROSPECTS

  • Vending is expected to see consolidation during the forecast period, with the emergence of stronger players. Shopping mall operators such as Majid Al Futtaim are likely to invest in this area, given the success of packaged drinks vending in shopping malls towards the end of the review period. As larger players enter, there will be growing investment in expansion in the number of machines. Larger players are also likely to invest in higher-tech vending machines, with shopping mall operators seeking to use such machines to enhance consumers’ shopping experience in their malls.

CHANNEL DATA

  • Table 105 Vending by Category: Value 2006-2011
  • Table 106 Vending by Category: % Value Growth 2006-2011
  • Table 107 Vending Company Shares by Value 2007-2011
  • Table 108 Vending Brand Shares by Value 2008-2011
  • Table 109 Vending Forecasts by Category: Value 2011-2016
  • Table 110 Vending Forecasts by Category: % Value Growth 2011-2016

Segmentation

Segmentation

This market research report includes the following:

  • Retailing
    • Store-based Retailing
      • Grocery Retailers
        • Modern Grocery Retailers
          • Convenience Stores
          • Discounters
          • Forecourt Retailers
            • Chained Forecourt Retailers
            • Independent Forecourt Retailers
          • Hypermarkets
          • Supermarkets
        • Traditional Grocery Retailers
          • Food/Drink/Tobacco Specialists
          • Independent Small Grocers
          • Other Grocery Retailers
      • Non-Grocery Retailers
        • Apparel Specialist Retailers
        • Electronics and Appliance Specialist Retailers
        • Health and Beauty Specialist Retailers
          • Beauty Specialist Retailers
          • Chemists/Pharmacies
          • Parapharmacies/Drugstores
          • Other Healthcare Specialist Retailers
        • Home and Garden Specialist Retailers
          • DIY, Home Improvement and Garden Centres
          • Furniture and Furnishings Stores
        • Leisure and Personal Goods Specialist Retailers
          • Jewellers
          • Media Products Stores
          • Pet Shops and Superstores
          • Sports Goods Stores
          • Stationers/Office Supply Stores
          • Traditional Toys and Games Stores
          • Other Leisure and Personal Goods Specialist Retailers
        • Mixed Retailers
          • Department Stores
          • Mass Merchandisers
          • Variety Stores
          • Warehouse Clubs
        • Other Non-Grocery Retailers
    • Non-Store Retailing
      • Direct Selling
        • Beauty and Personal Care Direct Selling
        • Apparel Direct Selling
        • Consumer Electronics and Video Games Hardware Direct Selling
        • Consumer Healthcare Direct Selling
        • DIY and Gardening Direct Selling
        • Consumer Appliances Direct Selling
        • Home Care Direct Selling
        • Housewares and Home Furnishings Direct Selling
        • Media Products Direct Selling
        • Food and Drink Direct Selling
        • Toys and Games Direct Selling
        • Other Direct Selling
      • Homeshopping
        • Beauty and Personal Care Homeshopping
        • Apparel Homeshopping
        • Consumer Electronics and Video Games Hardware Homeshopping
        • Consumer Healthcare Homeshopping
        • DIY and Gardening Homeshopping
        • Consumer Appliances Homeshopping
        • Home Care Homeshopping
        • Housewares and Home Furnishings Homeshopping
        • Media Products Homeshopping
        • Food and Drink Homeshopping
        • Toys and Games Homeshopping
        • Other Homeshopping
      • Internet Retailing
        • Beauty and Personal Care Internet Retailing
        • Apparel Internet Retailing
        • Consumer Electronics and Video Games Hardware Internet Retailing
        • Consumer Healthcare Internet Retailing
        • DIY and Gardening Internet Retailing
        • Consumer Appliances Internet Retailing
        • Home Care Internet Retailing
        • Housewares and Home Furnishings Internet Retailing
        • Media Products Internet Retailing
        • Food and Drink Internet Retailing
        • Toys and Games Internet Retailing
        • Other Internet Retailing
      • Vending
        • Packaged Drinks Vending
        • Packaged Foods Vending
        • Personal Hygiene Products Vending
        • Tobacco Products Vending
        • Unpackaged Drinks Vending
        • Toys and Games Vending
        • Other Products Vending

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market sizes
  • Company shares
  • Brand shares
  • Employment
  • Grocery vs non-grocery

Market size details:

  • Retail value retail selling price excl sales tax % growth
  • Retail value retail selling price excl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Sites/outlets
  • Sites/outlets % growth
  • Sites/outlets per capita
  • Selling space
  • Selling space % growth
  • Selling space per capita
  • Retail value retail selling price incl sales tax % growth
  • Retail value retail selling price incl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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