Services Our expert insights reveal the key consumer and industry trends shaping global services, including best-in-class innovations in technology, customer experience and sustainability to thrive in dynamic times.
Find content by

Travel Leaders Podcast - An Interview with Mario Hardy, CEO of the Pacific Asia Travel Association

3/9/2020
Caroline Bremner Profile Picture
Caroline Bremner Bio
Share:

This podcast is part of a series on COVID-19 focusing on how the outbreak is affecting industries.

In this episode of Euromonitor International’s Travel Leaders Podcast, Caroline Bremner, Head of Travel Research speaks to Mario Hardy, CEO of Pacific Asia Travel Association about the challenges that the travel industry is facing in reaction to the coronavirus (COVID-19).

We discuss how Asian destinations are responding, the importance of diversifying source markets and promoting domestic tourism to help mitigate the impact of falling Chinese demand and the need for trusted information and potential recovery times.

In the wake of the Greta movement, we debate whether we have reached a tipping point in terms of consumer awareness about climate change, while destinations are waking up to the need to pursue sustainable tourism development, based on actionable and measurable results.

We also talk about how technology can be used to enhance experiences in such a high touch industry and how artificial intelligence like digital assistants can help to automate business travel based on personal preferences.

Finally, Mario also shares his insights into what the future of travel may look like with the emergence of AI and the future of air transport from supersonic flights to electric aircraft.

Interested in more insights? Subscribe to our content

Shop Our Reports

Travel: Quarterly Statement Q2 2022

The Travel Quarterly Statement for Q2 2022 shows a mixed picture for global travel and tourism. On the one hand, there is immense consumer demand as more travel…

View Report

Evolution of Physical Space in Hospitality

Physical spaces are evolving amid the impact of the global pandemic on consumer lifestyles, business models and workplace alongside the influence of digital…

View Report

Voice of the Consumer: Mobility Survey 2022 Key Highlights

This visual report highlights the results of Euromonitor International’s 2022 Voice of the Consumer: Mobility survey, including the everyday transportation…

View Report
Passport Our premier global market research database with detailed data and analysis on industries, companies, economies and consumers. Track existing and future opportunities to support critical decision-making across all functions within your organisation Learn More