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Country Report

Retailing in Canada

Jan 2012

Price: US$1,900

About this Report

EXECUTIVE SUMMARY

Slow pace of economic recovery affects retail spending

While the Canadian economy and consumer confidence improved in 2011, the pace of recovery is slower than anticipated, also affecting pace of recovery in Canadian retail. Still somewhat shaky consumer confidence stands behind cautious spending and the search for promotions and discounts across all retail segments, from grocery products to high-ticket items such as appliances and electronics, with trends reflected in only modest dollar value gains seeing across the Canadian retail.

Polarisation of retail highlighted once again

While polarisation in Canadian retail – growth of discount and high-end retailers at the expense of the mid-range segment – is not an entirely new phenomenon, it has been reinforced during the recession. The trend is highlighted once again in view of the slow recovery, as well as the expansion of discount retailers into Canada, including debates on the effects of the upcoming opening of Target stores in the country. Pricing wars continue in such categories as grocery retail, to the point where boundaries between many discounters and supermarkets have become blurred. Similarly, many non-grocery retailers continue to focus on value to drive customer traffic. On the other side of the spectrum, high-end retailers such as department stores are seeking to regain sales and focus on affluent consumers by improving product selection, service and store design.

Searching for opportunities outside comfort zone

Both grocery and non-grocery retailers in Canada continue to look for opportunities outside their usual areas of operation, whether in terms of retail format, product portfolio and/or use of available technologies such as mobile e-commerce, to grow sales. Thus, for instance, some mainstream grocery retailers are focusing on ethnic food retail and building modern ethnic food supermarkets. The most recent example is the acquisition by Metro Inc of the Quebec-based Marché Adonis chain. At the same time, Loblaws Cos – still the largest grocery retailer in Canada – continues to expand into apparel retail, with more Joe Fresh store openings on the agenda. New strategies also included the launch of e-commerce shopping on to the Blackberry smartphone by Future Shop in mid-2011. Meanwhile, Wal-Mart Canada introduced online shopping for Canadian customers in 2011, although cautiously, with only a limited selection of products available for online purchase.

Growing presence of foreign-based retailers

The competitive environment in Canadian retail is characterised by the expanding presence of foreign-based retailers, while at the same time many Canadian based operators are seeking opportunities through acquisitions, such as the 2011 acquisition of The Forzani Group – the largest sports goods retailer in the country – by Canadian Tire Corp – one of the largest retailers in the DIY/home improvement category. Growth and expansion of foreign-based operators is particularly pronounced in such areas as apparel retail, with most recent examples coming from the expansion of Victoria’s Secret and J. Crew. Many newcomers – the majority, in fact – are US-based, and are becoming more careful with pricing strategies as Canadians can easily compare prices on retailers’ US sites. In the past this has led to outrage due to significantly higher pricing in Canada, and subsequent reductions in price for Canadian consumers.

Modest growth ahead

Overall, retail sales in Canada are expected to see modest growth in constant value terms over 2011-2016. The slow pace of recovery and the inability to push through significant price increases will hamper the extent of value growth in store retail, which will be further affected by the high degree of saturation seen in many key categories such as grocery. At the same time, Internet retail is expected to see stronger gains than store retail, as more online shopping options become available to Canadians, and as mobile commerce begins to take off, with more retailers offering this option.


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Overview

Discover the latest market trends and uncover sources of future market growth for the Retailing industry in Canada with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Retailing industry in Canada, our research will save you time and money while empowering you to make informed, profitable decisions.

When you purchase this report, you also get the data and the content from these category reports in Canada for free:

The Retailing in Canada market research report includes:

  • Analysis of key supply-side and demand trends
  • Detailed segmentation of international and local products
  • Historic number of stores, selling space and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • How big is the grocery/non-grocery/non-store channel in Canada?
  • Who are the leading retailers in Canada?
  • How is retailing performing in Canada?
  • What is the retailing environment like in Canada?
  • Which channels are winning or losing in the fight for consumers’ money?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

This industry report originates from Passport, our Retailing market research database.

Table of Contents

Table of Contents

Retailing in Canada - Industry Overview

EXECUTIVE SUMMARY

Slow pace of economic recovery affects retail spending

Polarisation of retail highlighted once again

Searching for opportunities outside comfort zone

Growing presence of foreign-based retailers

Modest growth ahead

KEY TRENDS AND DEVELOPMENTS

Economic conditions

Internet retailing

Government regulation

Private label

Global food commodity prices squeezing grocery retailers

On-going expansion of foreign based retailers in Canada

MARKET INDICATORS

  • Table 1 Employment in Retailing 2006-2011

MARKET DATA

  • Table 2 Sales in Retailing by Category: Value 2006-2011
  • Table 3 Sales in Retailing by Category: % Value Growth 2006-2011
  • Table 4 Sales in Retailing by Grocery vs Non-Grocery 2006-2011
  • Table 5 Sales in Store-Based Retailing by Category: Value 2006-2011
  • Table 6 Sales in Store-Based Retailing by Category: % Value Growth 2006-2011
  • Table 7 Sales in Non-Grocery Retailers by Category: Value 2006-2011
  • Table 8 Sales in Non-Grocery Retailers by Category: % Value Growth 2006-2011
  • Table 9 Sales in Non-store Retailing by Category: Value 2006-2011
  • Table 10 Sales in Non-store Retailing by Category: % Value Growth 2006-2011
  • Table 11 Retailing Company Shares: % Value 2007-2011
  • Table 12 Retailing Brand Shares: % Value 2008-2011
  • Table 13 Store-Based Retailing Company Shares: % Value 2007-2011
  • Table 14 Store-Based Retailing Brand Shares: % Value 2008-2011
  • Table 15 Non-Grocery Retailers Company Shares: % Value 2007-2011
  • Table 16 Non-Grocery Retailers Brand Shares: % Value 2008-2011
  • Table 17 Non-store Retailing Company Shares: % Value 2007-2011
  • Table 18 Non-store Retailing Brand Shares: % Value 2008-2011
  • Table 19 Forecast Sales in Retailing by Category: Value 2011-2016
  • Table 20 Forecast Sales in Retailing by Category: % Value Growth 2011-2016
  • Table 21 Forecast Sales in Store-Based Retailing by Category: Value 2011-2016
  • Table 22 Forecast Sales in Store-Based Retailing by Category: % Value Growth 2011-2016
  • Table 23 Forecast Sales in Non-Grocery Retailers by Category: Value 2011-2016
  • Table 24 Forecast Sales in Non-Grocery Retailers by Category: % Value Growth 2011-2016
  • Table 25 Forecast Sales in Non-store Retailing by Category: Value 2011-2016
  • Table 26 Forecast Sales in Non-store Retailing by Category: % Value Growth 2011-2016

APPENDIX

Operating environment

Cash and carry

  • Table 27 Cash and Carry: Sales Value 2006-2011
  • Table 28 Cash and Carry: Sales by National Brand Owner: Sales Value 2008-2011
  • Table 29 Cash and Carry: Number of Outlets by National Brand Owner: 2008-2011

DEFINITIONS

  • Summary 1 Research Sources

Retailing in Canada - Company Profiles

Alimentation Couche-Tard Inc in Retailing (Canada)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 4 Alimentation Couche-Tard Inc: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 5 Alimentation Couche-Tard Inc: Competitive Position 2011

Amazon.com Inc in Retailing (Canada)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 7 Amazon.com Inc: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 8 Amazon.com Inc: Competitive Position 2011

Avon Canada Inc in Retailing (Canada)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

COMPETITIVE POSITIONING

  • Summary 10 Avon Canada Inc: Competitive Position 2011

Best Buy Canada Ltd in Retailing (Canada)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 13 Best Buy Canada: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 14 Best Buy Canada Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 15 Best Buy Canada Ltd: Competitive Position 2011

Canadian Tire Corp in Retailing (Canada)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 18 Canadian Tire Corp: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 19 Canadian Tire Corp: Competitive Position 2011

Costco Wholesale Canada Ltd in Retailing (Canada)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 22 Costco Wholesale Canada Ltd: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 23 Costco Wholesale Canada Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 24 Costco Wholesale Canada Ltd: Competitive Position 2011

Home Depot Canada in Retailing (Canada)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 27 Home Depot Canada: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 28 Home Depot Canada: Competitive Position 2011

Hudson's Bay Co, The in Retailing (Canada)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 31 The Hudson’s Bay Co: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 32 The Hudson’s Bay Co: Competitive Position 2011

Jean Coutu Group (PJC) Inc in Retailing (Canada)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 35 Jean Coutu Group (PJC) Inc: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 36 Jean Coutu Group (PJC) Inc: Competitive Position 2011

Loblaws Cos Ltd in Retailing (Canada)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 39 Loblaws Cos Ltd: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 40 Loblaws Cos Ltd: Competitive Position 2011

Metro Inc in Retailing (Canada)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 43 Metro Inc: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 44 Metro Inc: Competitive Position 2011

Sears Canada Inc in Retailing (Canada)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 47 Sears Canada Inc: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 48 Sears Canada Inc: Competitive Position 2011

Shoppers Drug Mart Inc in Retailing (Canada)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 51 Shoppers Drug Mart Inc: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 52 Shoppers Drug Mart Inc: Competitive Position 2011

Sobeys Inc in Retailing (Canada)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 55 Sobeys Inc: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 56 Sobeys Inc: Competitive Position 2011

Wal-Mart Canada Inc in Retailing (Canada)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 59 Wal-Mart Canada Inc: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 60 Wal-Mart Canada Inc: Competitive Position 2011

Apparel Specialist Retailers in Canada - Category Analysis

HEADLINES

TRENDS

  • Overall growth was modest for 2011, characterised by a mixed performance between the various retailers. The Canadian economy saw only modest growth in 2011, and consumer confidence remained somewhat shaky. This was reflected in the slow recovery of retail sales and aggressive pricing to drive customer traffic. Apparel specialists saw a 2% gain in current value terms in 2011 with sales reaching C$31.0 billion.

CHANNEL FORMATS

  • Chart 1 Apparel Specialist Retailers: Locale in Toronto
  • Chart 2 Apparel Specialist Retailers: Aldo in Toronto
  • Chart 3 Apparel Specialist Retailers: RW & Co in Montreal
  • Chart 4 Apparel Specialist Retailers: Versace in Montreal

CHANNEL DATA

  • Table 30 Apparel Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 31 Apparel Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 32 Apparel Specialist Retailers Company Shares by Value 2007-2011
  • Table 33 Apparel Specialist Retailers Brand Shares by Value 2008-2011
  • Table 34 Apparel Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 35 Apparel Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 36 Apparel Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 37 Apparel Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Direct Selling in Canada - Category Analysis

HEADLINES

TRENDS

  • In 2011 direct selling experienced growth in current value terms of 3% to reach a total of C$1.2 billion. The expansion of online retailing in Canada has been one of the principal reasons for the stagnant growth direct sellers have witnessed in recent years. Many direct selling companies have increasingly used the web to promote their products online, as well as establishing their own websites, both to attract customers and organise sales conferences. However, as direct selling companies are largely supported by their sales force, they are reluctant to shift to online shopping in order not to undermine sales opportunities of their door-to-door sales representatives.

COMPETITIVE LANDSCAPE

  • Avon Canada Inc continued to dominate the direct selling channel in 2011. However, the retailer’s share of the market and overall sales continue to decline. Mary Kay Canada Inc – the second-largest player in the channel – faces a similar situation as customers appear less drawn to the direct selling channel than in the past. Nonetheless, the two US-based retailers account for 34% of all retail sales in the industry through their lines of cosmetics, bath and body products, jewellery and apparel. Although the sales and shares of both retailers declined, Avon still reported impressive increases in sales of beauty products.

PROSPECTS

  • Over the forecast period, direct selling in Canada is expected to see only a modest CAGR of 1% in constant value terms to reach approximately C$1.2 billion in 2016. The channel faces intense competition from Internet retailing, highly developed store retailing and a shrinking client base. While the push for premium products on the part of some direct sellers provided a boost, it is not likely to have a significant long-term impact, as the traditional customer base of direct selling companies comprises value-conscious consumers who expect competitive pricing from the products. Additionally, those in the healthcare products business – chiefly vitamins and dietary supplements – will continue to face a challenging operating environment, as Health Canada is looking to reinforce the compliance with natural health product regulations and ensure the withdrawal from the Canadian market of products not approved for marketing and sale in Canada (which is the case with a number of SKUs still offered by some direct sellers in Canada).

CHANNEL INDICATORS

  • Table 38 Direct Selling Agents 2009

CHANNEL DATA

  • Table 39 Direct Selling by Category: Value 2006-2011
  • Table 40 Direct Selling by Category: % Value Growth 2006-2011
  • Table 41 Direct Selling Company Shares by Value 2007-2011
  • Table 42 Direct Selling Brand Shares by Value 2008-2011
  • Table 43 Direct Selling Forecasts by Category: Value 2011-2016
  • Table 44 Direct Selling Forecasts by Category: % Value Growth 2011-2016

DIY, Home Improvement and Garden Centres in Canada - Category Analysis

HEADLINES

TRENDS

  • As the economy in Canada remains on shaky ground and the housing market saw a slowdown in the number of housing starts, consumers are reluctant to invest into major purchases and renovate. Additionally, to drive customer traffic in view of slow recovery and a high degree of competition, many retailers turned to aggressive pricing and discounts to encourage consumers, which resulted in underperforming value. In 2011 sales saw a current value terms decline of 2% to total C$29.4 billion.

CHANNEL FORMATS

  • Chart 5 DIY, Home Improvement and Garden Centres: Canadian Tire in Toronto
  • Chart 6 DIY, Home Improvement and Garden Centres: Rona in Montreal

CHANNEL DATA

  • Table 45 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space 2006-2011
  • Table 46 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 47 DIY, Home Improvement and Garden Centres Company Shares by Value 2007-2011
  • Table 48 DIY, Home Improvement and Garden Centres Brand Shares by Value 2008-2011
  • Table 49 DIY, Home Improvement and Garden Centres Brand Shares by Outlets 2008-2011
  • Table 50 DIY, Home Improvement and Garden Centres Brand Shares by Selling Space 2008-2011
  • Table 51 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 52 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Electronics and Appliance Specialist Retailers in Canada - Category Analysis

HEADLINES

TRENDS

  • Overall, retail sales through electronics and appliance specialists retailers saw an increase of 4% in current value in 2011, reaching C$14.7 billion. While this certainly represented an improvement over 2009 and 2010 sales, on the whole the pace of growth was slower than earlier in the review period. While recession and low consumer confidence did play a role in the sales slowdown, other factors such as aggressive pricing by retailers also played a role in the overall modest sales. Lower sales were particularly notable in appliances, particularly major appliances. However, many consumer electronics products did well, fuelled not least by product development as well as competitive pricing on items such as e-book readers, tablet computers and others. This encouraged purchases, although at the same time had a dampening effect on the pace of value growth.

CHANNEL FORMATS

  • Chart 7 Electronics and Appliance Specialist Retailers: Future Shop in Montreal
  • Chart 8 Electronics and Appliance Specialist Retailers: Sony in Toronto

CHANNEL DATA

  • Table 53 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 54 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 55 Electronics and Appliance Specialist Retailers Company Shares by Value 2007-2011
  • Table 56 Electronics and Appliance Specialist Retailers Brand Shares by Value 2008-2011
  • Table 57 Electronics and Appliance Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 58 Electronics and Appliance Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 59 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 60 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Furniture and Furnishings Stores in Canada - Category Analysis

HEADLINES

TRENDS

  • In 2011, furniture and furnishings store sales saw growth in current value terms of 2% to reach a total of C$18.9 billion. Sales growth is modest as many Canadian consumers, in view of slow economic recovery, remain cautious and continue bargain-hunting. This encourages aggressive pricing and discount strategies by retailers and a stronger preference for big-box retailers that are able to offer greater discounts.

CHANNEL FORMATS

  • Chart 9 Furniture and Furnishings Stores: Léon in Montreal
  • Chart 10 Furniture and Furnishings Stores: Roche Bobois in Montreal

CHANNEL DATA

  • Table 61 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space 2006-2011
  • Table 62 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 63 Furniture and Furnishings Stores Company Shares by Value 2007-2011
  • Table 64 Furniture and Furnishings Stores Brand Shares by Value 2008-2011
  • Table 65 Furniture and Furnishings Stores Brand Shares by Outlets 2008-2011
  • Table 66 Furniture and Furnishings Stores Brand Shares by Selling Space 2008-2011
  • Table 67 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 68 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Grocery Retailers in Canada - Category Analysis

HEADLINES

TRENDS

  • In 2011 consumers continued to look for lower prices and higher discounts in the face of slow recovery, while intense competition also limited retailers’ willingness and ability to raise prices despite rising operational costs. Retailers located in the vicinity of Wal-Mart stores were, and remain, particularly hampered in so far as price increases are concerned. This is because Wal-Mart Canada continues to push for lower pricing and announced in 2011 that it would feature a record number of price rollbacks throughout the year. This lead many retailers to absorb in some cases fairly significant cost increases in order to compete for customers. Overall, retail sales through Canadian grocery retailers grew by 2% in current value terms to reach C$151.1 billion.

TRADITIONAL COMPARED WITH MODERN

CHANNEL FORMATS

  • Chart 11 Modern Grocery Retailers: Loblaws in Montreal
  • Chart 12 Modern Grocery Retailers: Super C in Montreal
  • Chart 13 Modern Grocery Retailers: Les 5 Saisons in Montreal
  • Chart 14 Modern Grocery Retailers: Couche-Tard in Montreal
  • Chart 15 Modern Grocery Retailers: Corner Store in Montreal
  • Chart 16 Traditional Grocery Retailers: SAQ in Montreal

COMPETITIVE LANDSCAPE

  • All in all, retail sales in terms of value are led by the three domestic companies – Loblaws Cos, Sobeys Inc and Metro Inc. They operate a large network of grocery stores with a wide geographic presence across Canada.

PROSPECTS

  • Over the forecast period sales of grocery retailers are projected to increase by a CAGR of 2% in constant value terms to reach C$167.1 billion. Growth in outlets will be flat while selling space will see growth of approximately 1% over the same period. Somewhat slow projected growth is not a surprise given a highly developed grocery retailing landscape in Canada and a relatively small and slow-growing population clustered chiefly in 15 cities. These factors are in addition to pricing strategies driven by the expansion of Walmart Supercenter, as well as the expected opening of Target stores in Canada in 2013. The latter announced that it will seek a share of grocery sales in Canada, and novelty and pricing might encourage some Canadians to switch to Target.

CHANNEL DATA

  • Table 69 Sales in Grocery Retailers by Category: Value 2006-2011
  • Table 70 Sales in Grocery Retailers by Category: % Value Growth 2006-2011
  • Table 71 Grocery Retailers Company Shares: % Value 2007-2011
  • Table 72 Grocery Retailers Brand Shares: % Value 2008-2011
  • Table 73 Forecast Sales in Grocery Retailers by Category: Value 2011-2016
  • Table 74 Forecast Sales in Grocery Retailers by Category: % Value Growth 2011-2016

Health and Beauty Specialist Retailers in Canada - Category Analysis

HEADLINES

TRENDS

  • In 2011, sales by health and beauty specialist retailers showed a healthy increase of 5% in current value terms to total C$39.5 billion. This somewhat stronger growth represented a slight increase over prior years as the country begins to pull out of the recession. The recovery, however slow, has improved demand for premium beauty care. Additionally, health-related products maintained their steady growth in sales from the previous year, not the least driven by the ageing population.

COMPETITIVE LANDSCAPE

  • In 2011 Shoppers Drug Mart Inc and the Jean Coutu Group (PJC) maintained their strong competitive position within the parapharmacy and drugstore category, which also led to both leading the overall health and beauty specialists channel. Both firms recorded sales growth in the health and beauty retailers segment, in large part driven by sales of beauty and personal care products. The reason for this growth from the two drugstore chains is their continued (although slower than in the past) expansion of outlet count, as well as the offering of a diversified number of products and services for their customers. Jean Coutu is the primary drugstore retailer in the French-speaking province of Quebec, and is largely focused on Eastern Canada, whereas Shoppers has a more extensive geographic reach across the country, allowing it to hold a much greater share.

PROSPECTS

  • Over the forecast period health and beauty retailers are expected to see a constant value CAGR of 2% to reach C$43.5 billion in 2016. There is potential for mergers and acquisitions in parapharmacies/drugstores and chemists/pharmacies, which will lead to further consolidation in the industry among a handful of major players. Beauty specialist retailers are expected to improve as the economy and consumer spending recover. However, as drugstores increasingly focus on cosmetics and other beauty products, in view of reduced earnings coming from prescription drug sales, they will continue to create a challenging environment for beauty specialists in Canada.

CHANNEL FORMATS

  • Chart 17 Health and Beauty Specialist Retailers: Shoppers Drug Mart in Toronto
  • Chart 18 Health and Beauty Specialist Retailers: The Body Shop in Montreal

CHANNEL DATA

  • Table 75 Health and Beauty Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 76 Health and Beauty Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 77 Health and Beauty Retailers Company Shares by Value 2007-2011
  • Table 78 Health and Beauty Retailers Brand Shares by Value 2008-2011
  • Table 79 Health and Beauty Retailers Brand Shares by Outlets 2008-2011
  • Table 80 Health and Beauty Retailers Brand Shares by Selling Space 2008-2011
  • Table 81 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 82 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Homeshopping in Canada - Category Analysis

HEADLINES

TRENDS

  • 2011 saw retail sales for the homeshopping channel decline 1% in current value terms to C$2.3 billion. Homeshopping faces a strong challenge from other non-store retail channels, most notably from the Internet. Canadians spent far more time online than watching television in 2011, with Canadian Internet usage rates the highest in the world according to a comScore report. Additionally, according to Synovate research released in 2011, 68% of Canadians indicated that the Internet was their most trusted source of information regarding new products and services, compared with only 18% for TV programmes. Still small but growing mobile e-commerce in Canada is further undermining sales through homeshopping channels, especially among younger more tech-savvy consumers. Following the change in consumer behaviour, many retailers present in homeshopping have moved more online to allow customers to review and purchase goods via this alternative to phone/mail or direct TV purchases.

COMPETITIVE LANDSCAPE

  • Sears Canada continued to dominate the homeshopping channel in 2011, accounting for 25% of homeshopping retail value, followed by its two closest competitors, Rogers Communication Inc and IKEA Ltd. With Sears’ homeshopping business falling firmly into the catalogue segment, the retailer, through its many outlets both large and small across Canada, had in the past been able to leverage the strength of its ubiquitous presence in the store-based format into retail sales in the homeshopping channel as well. The Sears catalogue currently sells at roughly 1,800 locations across Canada, and features a wide range of products, from general merchandise to hardware. However, the retailer has seen a weakening of its catalogue sales, and has paid closer attention to the Internet as a more viable non-store shopping option. In 2011 Sears’ share of homeshopping sales declined by one percentage point to 25% of total value.

PROSPECTS

  • Retail sales through homeshopping are projected to decline over the forecast period with a constant value CAGR of -5% to C$1.8 billion in 2016. The greatest challenge to homeshopping will continue to be the evolution and growth of Internet retailing in Canada, including the still-small but fast-growing mobile commerce, built on the increasing use of smartphones in the country. More retailers, both Canadian (although still somewhat slow) and foreign-based, are embracing online shopping to drive customer traffic and sales. With improved infrastructure and logistics for order shipping and more shopping options available, e-commerce will continue to eat into other non-store retail channels, including homeshopping. It is unsurprising, then, that most retailers present in homeshopping continue to divert resources to the development and improvement of their websites to maintain and grow their customer base.

CHANNEL DATA

  • Table 83 Homeshopping by Category: Value 2006-2011
  • Table 84 Homeshopping by Category: % Value Growth 2006-2011
  • Table 85 Homeshopping Company Shares by Value 2007-2011
  • Table 86 Homeshopping Brand Shares by Value 2008-2011
  • Table 87 Homeshopping Forecasts by Category: Value 2011-2016
  • Table 88 Homeshopping Forecasts by Category: % Value Growth 2011-2016

Internet Retailing in Canada - Category Analysis

HEADLINES

TRENDS

  • Sales in Internet retailing continued to grow in 2011, rising 9% in current value terms to reach C$5.2 billion. Internet retailing continued to fare better than other non-store channels as Canadian consumers have become more confident and knowledgeable in shopping on the Internet, and as broadband connectivity continued to increase. The retailers which dominate the channel are those present in Internet retailing longer than most, and those which are only beginning to move their sales platforms online.

COMPETITIVE LANDSCAPE

  • In 2011 Amazon.com Inc led the channel once again, with 41% share of sales. The retailer, through its amazon.com and amazon.ca sites, is by far the most dominant player in the channel. Canadian consumers make purchases on both amazon.com and amazon.ca sites. While the Canadian site (amazon.ca) accounts for a significantly smaller proportion of sales compared to US-based amazon.com, Amazon.ca nonetheless stands as the second-largest retailer in the category. Amazon’s brand strength, as well as its reliability in shipping, delivery and secure payment processes, on top of its massive range of products, continually drives customers to its site, and sales have clearly benefited as a result.

PROSPECTS

  • Internet retail is expected to continue growing in Canada, with an increasing number of retailers moving their sales operations online to reach a larger customer base, both inside Canada and internationally. The comparative ease of online retailing, coupled with the benefit of cost reduction, represents a major draw for retailers to move their operations online.

CHANNEL DATA

  • Table 89 Internet Retailing by Category: Value 2006-2011
  • Table 90 Internet Retailing by Category: % Value Growth 2006-2011
  • Table 91 Internet Retailing Company Shares by Value 2007-2011
  • Table 92 Internet Retailing Brand Shares by Value 2008-2011
  • Table 93 Internet Retailing Forecasts by Category: Value 2011-2016
  • Table 94 Internet Retailing Forecasts by Category: % Value Growth 2011-2016

Leisure and Personal Goods Specialist Retailers in Canada - Category Analysis

HEADLINES

TRENDS

  • Overall, sales in the channel registered a modest increase of 1% in current value terms to reach C$13.0 billion at the end of the review period. However, the growth varied between different retailers and product segments affected by various factors. Media products’ stores and toys and games’ stores experienced the greatest declines, while pet shops and superstores saw healthy growth in value. The effects of slow recovery and still weak consumer confidence were felt by many, as well as an on-going shift by many Canadians towards online stores in search of products and bargains.

CHANNEL FORMATS

  • Chart 19 Leisure and Personal Goods Specialist Retailers: Indigo bookstore in Toronto

CHANNEL DATA

  • Table 95 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 96 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 97 Leisure and Personal Goods Specialist Retailers Company Shares by Value 2007-2011
  • Table 98 Leisure and Personal Goods Specialist Retailers Brand Shares by Value 2008-2011
  • Table 99 Leisure and Personal Goods Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 100 Leisure and Personal Goods Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 101 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 102 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Mixed Retailers in Canada - Category Analysis

HEADLINES

TRENDS

  • The mixed retailer category is undoubtedly one of the most important consumer retail channels in Canada. As the companies in the category range from the Dollarama, which sells everyday goods at extremely low prices, to large department stores such as Sears, The Bay and high-end department stores such as Holt Renfrew and mass merchandisers such as Wal-Mart, the channel touches on many key areas in the lives of Canadian consumers. The channel represents over 14% of total value sales in store-based retailing in Canada. Although on the wholesales showed a decline, this is largely a result of major retailers such as Wal-Mart moving their overall focus towards the grocery industry which has led them to leave the channel. However, with the impending arrival of Target to the category, the industry may likely experience some significant shifts in the competitive environment as well as sales growth.

COMPETITIVE LANDSCAPE

  • The retailers in the channel are a highly diverse group, as the companies range from luxury department stores to low-end dollar store formats. As a result, there are a wide range of different store concepts and business models in the mixed retailer channel. While the dollar stores tend to be located in areas throughout Canada, in both major cities and small towns, larger department stores such as Sears and The Bay are generally found in more densely populated urban and suburban areas, where they are likely to attract the highest level of traffic. At the other end of the spectrum, Holt Renfrew, which is Canada’s premier luxury department store, has only 11 locations in wealthy shopping areas in Canada’s richest cities in order to attract their target clientele. The largest retailers in the channel, warehouse club Costco and mass merchandiser Wal-Mart, have locations in urban and suburban areas, as well as small towns throughout the country.

PROSPECTS

  • Although Wal-Mart, the second-largest retailer in the channel, is expected to continue its move out of the mass merchandiser segment and into the grocery category, the entry of Target into the Canadian market in 2013 is likely to have the greatest impact on the channel over the forecast period. As the US retailer is anticipated to open roughly 150 stores in Canada from 2013, it is expected to have a significant impact on the growth of the channel as well as on the other retailers in the category. Target, which is known for selling low-priced and fashionable clothing products as well as perishable foods, electronic equipment and other goods, is likely going to represent a fierce competitor for many companies in the mixed retailers channel, and is expected to increase the competitive landscape in the category.

CHANNEL FORMATS

  • Chart 20 Mixed Retailers: The Bay in Toronto
  • Chart 21 Mixed Retailers: Dollarama in Montreal

CHANNEL DATA

  • Table 103 Mixed Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 104 Mixed Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 105 Mixed Retailers Company Shares by Value 2007-2011
  • Table 106 Mixed Retailers Brand Shares by Value 2008-2011
  • Table 107 Mixed Retailers Brand Shares by Outlets 2008-2011
  • Table 108 Mixed Retailers Brand Shares by Selling Space 2008-2011
  • Table 109 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 110 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Vending in Canada - Category Analysis

HEADLINES

TRENDS

  • The vending channel has been hit hard in recent years. Although vending operators have placed machines in advantageous locations in order to attract customers, the abundance of alternatives in close proximity to many vending locations has hurt the channel. In addition, the move towards healthier products has also affected sales, as the vending channel is viewed as offering products which are largely perceived as unhealthy, such as carbonates and salty snacks. Innovation has also been limited in vending, adding to the channel’s struggles. As a result of these factors, as well as the still fragile Canadian economy, vending sales declined 2% in current value terms in 2011.

COMPETITIVE LANDSCAPE

  • The leading players in the vending channel are international operators. Representing just under 29% of all retail sales for the channel, companies such as US-based Green Mountain Coffee Roasters and Aramark Corp, British-based Compass Group, and French food conglomerate Sodexho led the channel in 2011. US-based PepsiCo and Coca-Cola also stood out. As the vending channel is highly fragmented, many of the smaller operations are Canadian. But with the industry faltering in recent years, consolidation will become more likely and the smaller companies will either be pushed out or acquired by larger firms. Industry participants indicate that the days of small private or family vending operations are likely over, as the companies that will succeed in this category will generally be supported by larger more efficient organisations in order to help them succeed in the shrinking competitive environment.

PROSPECTS

  • Over the forecast period retail sales through vending are projected to decline, and expected to see a constant value CAGR of -4% to reach C$511 million in 2016. With the number of vending machines shrinking and as the major players in the industry become increasingly dependent on institutional environments, the category will contract.

CHANNEL FORMATS

  • Chart 22 Vending: Vending machine in Montreal public bathroom

CHANNEL DATA

  • Table 111 Vending by Category: Value 2006-2011
  • Table 112 Vending by Category: % Value Growth 2006-2011
  • Table 113 Vending Company Shares by Value 2007-2011
  • Table 114 Vending Brand Shares by Value 2008-2011
  • Table 115 Vending Forecasts by Category: Value 2011-2016
  • Table 116 Vending Forecasts by Category: % Value Growth 2011-2016

Segmentation

Segmentation

This market research report includes the following:

  • Retailing
    • Store-based Retailing
      • Grocery Retailers
        • Modern Grocery Retailers
          • Convenience Stores
          • Discounters
          • Forecourt Retailers
            • Chained Forecourt Retailers
            • Independent Forecourt Retailers
          • Hypermarkets
          • Supermarkets
        • Traditional Grocery Retailers
          • Food/Drink/Tobacco Specialists
          • Independent Small Grocers
          • Other Grocery Retailers
      • Non-Grocery Retailers
        • Apparel Specialist Retailers
        • Electronics and Appliance Specialist Retailers
        • Health and Beauty Specialist Retailers
          • Beauty Specialist Retailers
          • Chemists/Pharmacies
          • Parapharmacies/Drugstores
          • Other Healthcare Specialist Retailers
        • Home and Garden Specialist Retailers
          • DIY, Home Improvement and Garden Centres
          • Furniture and Furnishings Stores
        • Leisure and Personal Goods Specialist Retailers
          • Jewellers
          • Media Products Stores
          • Pet Shops and Superstores
          • Sports Goods Stores
          • Stationers/Office Supply Stores
          • Traditional Toys and Games Stores
          • Other Leisure and Personal Goods Specialist Retailers
        • Mixed Retailers
          • Department Stores
          • Mass Merchandisers
          • Variety Stores
          • Warehouse Clubs
        • Other Non-Grocery Retailers
    • Non-Store Retailing
      • Direct Selling
        • Beauty and Personal Care Direct Selling
        • Apparel Direct Selling
        • Consumer Electronics and Video Games Hardware Direct Selling
        • Consumer Healthcare Direct Selling
        • DIY and Gardening Direct Selling
        • Consumer Appliances Direct Selling
        • Home Care Direct Selling
        • Housewares and Home Furnishings Direct Selling
        • Media Products Direct Selling
        • Food and Drink Direct Selling
        • Toys and Games Direct Selling
        • Other Direct Selling
      • Homeshopping
        • Beauty and Personal Care Homeshopping
        • Apparel Homeshopping
        • Consumer Electronics and Video Games Hardware Homeshopping
        • Consumer Healthcare Homeshopping
        • DIY and Gardening Homeshopping
        • Consumer Appliances Homeshopping
        • Home Care Homeshopping
        • Housewares and Home Furnishings Homeshopping
        • Media Products Homeshopping
        • Food and Drink Homeshopping
        • Toys and Games Homeshopping
        • Other Homeshopping
      • Internet Retailing
        • Beauty and Personal Care Internet Retailing
        • Apparel Internet Retailing
        • Consumer Electronics and Video Games Hardware Internet Retailing
        • Consumer Healthcare Internet Retailing
        • DIY and Gardening Internet Retailing
        • Consumer Appliances Internet Retailing
        • Home Care Internet Retailing
        • Housewares and Home Furnishings Internet Retailing
        • Media Products Internet Retailing
        • Food and Drink Internet Retailing
        • Toys and Games Internet Retailing
        • Other Internet Retailing
      • Vending
        • Packaged Drinks Vending
        • Packaged Foods Vending
        • Personal Hygiene Products Vending
        • Tobacco Products Vending
        • Unpackaged Drinks Vending
        • Toys and Games Vending
        • Other Products Vending

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market sizes
  • Company shares
  • Brand shares
  • Employment
  • Grocery vs non-grocery

Market size details:

  • Retail value retail selling price excl sales tax % growth
  • Retail value retail selling price excl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Sites/outlets
  • Sites/outlets % growth
  • Sites/outlets per capita
  • Selling space
  • Selling space % growth
  • Selling space per capita
  • Retail value retail selling price incl sales tax % growth
  • Retail value retail selling price incl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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