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Country Report

Retailing in Chile

Jan 2011

Price: $1,900

About this Report

About this Report

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Overview

Discover the latest market trends and uncover sources of future market growth for the Retailing industry in Chile with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Retailing industry in Chile, our research will save you time and money while empowering you to make informed, profitable decisions.

When you purchase this report, you also get the data and the content from these category reports in Chile for free:

The Retailing in Chile market research report includes:

  • Analysis of key supply-side and demand trends
  • Detailed segmentation of international and local products
  • Historic number of stores, selling space and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • How big is the grocery/non-grocery/non-store channel in Chile?
  • Who are the leading retailers in Chile?
  • How is retailing performing in Chile?
  • What is the retailing environment like in Chile?
  • Which channels are winning or losing in the fight for consumers’ money?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

This industry report originates from Passport, our Retailing market research database.

Sample Analysis

EXECUTIVE SUMMARY

Retail sales begin to bounce back after recession

Current value retail sales increased in 2010 after facing a tough year in 2009. After the country had suffered deeply from a fall in exports, along with a decline in the price of copper and the global financial crisis, strong growth resumed from the second half of 2009. Copper prices rose, public expenditure increased, and the economy started its recovery. However, an earthquake, causing temporary disruption in economic activity, hit Chile in February 2010. Public and private sector support was present for the reconstruction and helped to get Chile back on track. However, the economic depression did leave behind a more cautious retailer and consumer. Store-based retailer sites decreased as some outlets were still non-operational by 2010 year end.

Consumers continue to favour cheapest formats as they seek to save

Chileans increasingly searched for cheaper alternatives in 2010. Hypermarkets and supermarkets remained the grocery channels of choice in 2010 but discounters exhibited exceptional growth in 2010 as consumers aimed to save money. Furniture and furnishing stores was the only retailing format which did not experience value growth in 2010, as consumers were still cautious about upgrading their homes. On the other hand, DIY, home improvement, and garden centres received a boost from reconstruction activities.

Wal-Mart Stores Inc installed and growing

Leading player Distribución y Servicios D&S SA benefited from Wal-Mart Stores Inc’s investment in 2009 and by the end of 2010 it had changed its “razón social”or legal company name to Walmart Chile. Distribución y Servicios D&S’ offer was maintained in all its formats such as Hiper de Lider, Express de Lider, Ekono and Bodega ACuenta, with these offering value proposals that fit Chilean preferences. However, the company also benefited from the introduction of Wal-Mart’s best practices and private label ranges and the introduction of a wider range of non-food brands, which should improve margins. The company continues to introduce international standards into local processes and has had success in doing so.

Competitive environment

Distribución y Servicios D&S SA, Cencosud SA, and SMU SA continued to be the three retailing leaders in Chile in 2010. The three companies experienced growth in 2010 after a difficult 2009. Distribución y Servicios and SMU SA, in that order, gained the most retail value share. Distribución y Servicios’ presence in discounters was very beneficial to the company. The three players expanded their number of outlets, especially SMU.

Continuous growth ahead, especially for internet retailing

After a difficult 2009, growth is expected over the forecast period. Consumers are showing signs of increased purchasing power and as the economy continues to recover in the years to come, high growth is expected specifically for media products internet retailing, clothing and footwear internet retailing, and housewares and home furnishings internet retailing. Internet retailing is expected to grow during the forecast period as consumers become more familiarised and comfortable with making their purchases in a way that allows them to compare prices and often save time and money.

Table of Contents

Table of Contents

Retailing in Chile - Industry Overview

EXECUTIVE SUMMARY

Retail sales begin to bounce back after recession

Consumers continue to favour cheapest formats as they seek to save

Wal-Mart Stores Inc installed and growing

Competitive environment

Continuous growth ahead, especially for internet retailing

KEY TRENDS AND DEVELOPMENTS

Economic conditions

Internet Retailing

Government Regulation

Private Label

Wal-Mart in Chile

Store cards continue popularity

MARKET INDICATORS

  • Table 1 Employment in Retailing 2005-2010

MARKET DATA

  • Table 2 Sales in Retailing by Category: Value 2005-2010
  • Table 3 Sales in Retailing by Category: % Value Growth 2005-2010
  • Table 4 Sales in Retailing by Grocery vs Non-Grocery 2005-2010
  • Table 5 Sales in Store-Based Retailing by Category: Value 2005-2010
  • Table 6 Sales in Store-Based Retailing by Category: % Value Growth 2005-2010
  • Table 7 Sales in Non-Grocery Retailing by Category: Value 2005-2010
  • Table 8 Sales in Non-Grocery Retailing by Category: % Value Growth 2005-2010
  • Table 9 Sales in Non-store Retailing by Category: Value 2005-2010
  • Table 10 Sales in Non-store Retailing by Category: % Value Growth 2005-2010
  • Table 11 Retailing Company Shares: % Value 2006-2010
  • Table 12 Retailing Brand Shares: % Value 2007-2010
  • Table 13 Store-Based Retailing Company Shares: % Value 2006-2010
  • Table 14 Store-Based Retailing Brand Shares: % Value 2007-2010
  • Table 15 Non-Grocery Retailers Company Shares: % Value 2006-2010
  • Table 16 Non-Grocery Retailers Brand Shares: % Value 2007-2010
  • Table 17 Non-store Retailing Company Shares: % Value 2006-2010
  • Table 18 Non-store Retailing Brand Shares: % Value 2007-2010
  • Table 19 Forecast Sales in Retailing by Category: Value 2010-2015
  • Table 20 Forecast Sales in Retailing by Category: % Value Growth 2010-2015
  • Table 21 Forecast Sales in Store-Based Retailing by Category: Value 2010-2015
  • Table 22 Forecast Sales in Store-Based Retailing by Category: % Value Growth 2010-2015
  • Table 23 Forecast Sales in Non-Grocery Retailing by Category: Value 2010-2015
  • Table 24 Forecast Sales in Non-Grocery Retailing by Category: % Value Growth 2010-2015
  • Table 25 Forecast Sales in Non-store Retailing by Category: Value 2010-2015
  • Table 26 Forecast Sales in Non-store Retailing by Category: % Value Growth 2010-2015

APPENDIX

Operating environment

Cash and Carry

  • Table 27 Cash-and-Carry: Sales Value 2006-2009
  • Table 28 Cash-and-Carry: Sales by National Brand Owner: Sales Value 2006-2009
  • Table 29 Cash-and-Carry: Number of Outlets by National Brand Owner: 2006-2009

DEFINITIONS

  • Summary 1 Research Sources

Retailing in Chile - Company Profiles

Bata Chile SA - Retailing - Chile

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 4 Bata Chile SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 5 Bata Chile SA: Competitive Position 2010

Cencosud SA - Retailing - Chile

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 8 Cencosud SA: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 9 Cencosud SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 10 Cencosud SA: Competitive Position 2010

Distribución y Servicios D&S SA - Retailing - Chile

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 13 Distribución y Servicios D&S SA: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 14 Distribución y Servicios D&S SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 15 Distribución y Servicios D&S SA: Competitive Position 2010

Distribuidora de Industrias Nacionales - Retailing - Chile

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 18 Distribuidora de Industrias Nacionales: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 19 Distribuidora de Industrias Nacionales: Competitive Position 2010

Easy SA - Retailing - Chile

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 22 Easy SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 23 Easy SA: Competitive Position 2010

Empresas Hites SA - Retailing - Chile

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 26 Empresas Hites SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 27 Empresas Hites SA: Competitive Position 2010

Empresas La Polar SA - Retailing - Chile

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 30 Empresas La Polar SA: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 31 Empresas La Polar SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 32 Empresas La Polar SA: Competitive Position 2010

Falabella SACI - Retailing - Chile

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 35 Falabella SACI: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 36 Falabella SACI: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 37 Falabella SACI: Competitive Position 2010

Farmacias Ahumada SA - Retailing - Chile

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 40 Farmacias Ahumada SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 41 Farmacias Ahumada SA: Competitive Position 2010

Farmacias Cruz Verde SA - Retailing - Chile

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 44 Farmacias Cruz Verde SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 45 Farmacias Cruz Verde SA: Competitive Position 2010

Johnson's SA - Retailing - Chile

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 48 Johnson's SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 49 Johnson's SA: Competitive Position 2010

Matriz Ideas SA - Retailing - Chile

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 52 Matriz Ideas SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 53 Matriz Ideas SA: Competitive Position 2010

Ripley Corp SA - Retailing - Chile

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 56 Ripley Corp SA: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 57 Ripley Corp SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 58 Ripley Corp SA: Competitive Position 2010

San Francisco SA - Retailing - Chile

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 61 San Francisco SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 62 San Francisco SA: Competitive Position 2010

Sodimac SA - Retailing - Chile

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 65 Sodimac SA: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 66 Sodimac SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 67 Sodimac SA: Competitive Position 2010

Clothing and Footwear Specialist Retailers in Chile - Category Analysis

HEADLINES

TRENDS

  • Recovery after the economic downturn resulted in a recovery in many consumers’ disposable income levels, which resulted in consumers resuming their expenditure on non-essential items. Clothing and footwear sales notably improved due to consumers’ recommencement on purchases.

CHANNEL FORMATS

  • Chart 1 Clothing and Footwear Specialist Retailers: Johnson’s in Apumanque

CHANNEL DATA

  • Table 30 Clothing and Footwear Retailers: Value Sales, Outlets and Selling Space 2005-2010
  • Table 31 Clothing and Footwear Retailers: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 32 Clothing and Footwear Retailers Company Shares by Value 2006-2010
  • Table 33 Clothing and Footwear Retailers Brand Shares by Value 2007-2010
  • Table 34 Clothing and Footwear Retailers Brand Shares by Outlets 2007-2010
  • Table 35 Clothing and Footwear Retailers Brand Shares by Selling Space 2007-2010
  • Table 36 Clothing and Footwear Retailers Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 37 Clothing and Footwear Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Direct Selling in Chile - Category Analysis

HEADLINES

TRENDS

  • Direct sales posted an acceptable year with current value sales increased by 3% for overall direct selling in 2010. This was very much in line with 2009 performance and less than the review period current value CAGR of 4%. The year started very slow for direct sales and the earthquake disrupted the expenditures mix of those affected, however the second semester was very strong.

COMPETITIVE LANDSCAPE

  • Cosméticos Avon SA remained the undisputed leader in direct selling in 2010, accounting for 30% share of value sales. Avon expanded its product portfolio to offer a wider range to customers, with this also helping its sales representatives to offer different products to suit different customers. Avon also supports some ranges such as ANew with advertising campaigns, including mass media channels such as television and magazines.

PROSPECTS

  • Direct selling companies are expected to continue to attract a growing number of women to their sales teams. Constant value sales are expected to see a CAGR of 3% during the forecast period, up from the marginal constant value CAGR seen during the review period. Stronger growth will be due to the larger sales force seen for direct selling at the start of the forecast period. Growth will also be encouraged by economic recovery in Chile, which will boost consumers’ ability to spend.

CHANNEL INDICATORS

  • Table 38 Direct Selling Agents 2007-2009

CHANNEL DATA

  • Table 39 Direct Selling by Category: Value 2005-2010
  • Table 40 Direct Selling by Category: % Value Growth 2005-2010
  • Table 41 Direct Selling Company Shares by Value 2006-2010
  • Table 42 Direct Selling Brand Shares by Value 2007-2010
  • Table 43 Direct Selling Forecasts by Category: Value 2010-2015
  • Table 44 Direct Selling Forecasts by Category: % Value Growth 2010-2015

DIY, Home Improvement and Garden Centres in Chile - Category Analysis

HEADLINES

TRENDS

  • The leading players in DIY, home improvement and garden centres benefit from extended coverage and from offering store card credit. Sodimac SA and Easy SA also operate in other Latin American countries and are part of the largest retail holdings of the country, being owned by Falabella and Cencosud respectively. These players thus benefit from economies of scale that no other players in this channel can achieve. Smaller players struggled to compete, with this leading to associative agreements such as MTS and Chilemat. These chains are able to offer more competitive prices as their combined size enables easier negotiations with suppliers.

CHANNEL FORMATS

  • Chart 2 DIY, Home Improvement and Garden Centres: Homy-Sodimac HomeCenter in Las Condes, Santiago
  • Chart 3 DIY, Home Improvement and Garden Centres: Sodimac HomeCenter in Chile

CHANNEL DATA

  • Table 45 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space 2005-2010
  • Table 46 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 47 DIY, Home Improvement and Garden Centres Company Shares by Value 2006-2010
  • Table 48 DIY, Home Improvement and Garden Centres Brand Shares by Value 2007-2010
  • Table 49 DIY, Home Improvement and Garden Centres Brand Shares by Outlets 2007-2010
  • Table 50 DIY, Home Improvement and Garden Centres Brand Shares by Selling Space 2007-2010
  • Table 51 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 52 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Electronics and Appliance Specialist Retailers in Chile - Category Analysis

HEADLINES

TRENDS

  • High-tech products again supported sales in 2010, with innovation attracting many consumers despite the economic downturn. Television sets saw good sales of large plasma and LCD sets, with 50% of sales corresponding to 32 inch sets in 2010. 2010 also saw television sets larger than 40 inches grow most rapidly. HD TV also saw strong growth, along with notebooks, iPods, iPhone and Smartphones based on 3G networks.

CHANNEL FORMATS

  • Chart 4 Electronics and Appliance Specialist Retailers: ABC DIN in Ahumada
  • Chart 5 Electronics and Appliance Specialist Retailers: Sony in PisoDiseño (Parque Arauco)

CHANNEL DATA

  • Table 53 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space 2005-2010
  • Table 54 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 55 Electronics and Appliance Specialist Retailers Company Shares by Value 2006-2010
  • Table 56 Electronics and Appliance Specialist Retailers Brand Shares by Value 2007-2010
  • Table 57 Electronics and Appliance Specialist Retailers Brand Shares by Outlets 2007-2010
  • Table 58 Electronics and Appliance Specialist Retailers Brand Shares by Selling Space 2007-2010
  • Table 59 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 60 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Furniture and Furnishings Stores in Chile - Category Analysis

HEADLINES

TRENDS

  • Chileans’ disposable income levels diminished as a consequence of the economic crisis. There was rising unemployment and a declining availability of credit, especially for low- and mid-income consumers. Many of these consumers gained access to credit for the first time during the review period and drove growth in furniture and furnishings stores earlier in the review period by buying items on credit. However, during the economic crisis, most banks ceased to offer credit to low-income consumers, dramatically reducing their ability to spend on furniture and furnishings. Consequently, there was a marked dip in current value sales even in 2010 when the economy began to recover.

CHANNEL FORMATS

  • Chart 6 Furniture and Furnishings Stores: Facetas store at PisoDiseño in Chile
  • Chart 7 Furniture and Furnishings Stores: Rosen store at PisoDiseño in Chile

CHANNEL DATA

  • Table 61 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space 2005-2010
  • Table 62 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 63 Furniture and Furnishings Stores Company Shares by Value 2006-2010
  • Table 64 Furniture and Furnishings Stores Brand Shares by Value 2007-2010
  • Table 65 Furniture and Furnishings Stores Brand Shares by Outlets 2007-2010
  • Table 66 Furniture and Furnishings Stores Brand Shares by Selling Space 2007-2010
  • Table 67 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 68 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Grocery Retailers in Chile - Category Analysis

HEADLINES

TRENDS

  • The recession severely impacted many Chileans’ budgets in 2010. Consequently, many changed their consumption patterns, reducing their purchases of non-essential items and seeking out the lowest possible prices. Grocery retailing grew throughout the recession because of the fact that it offered essential items; however, customers were increasingly attracted by price promotions for bulk purchases, increasing the popularity for hypermarkets and discounters. Price promotions from grocery retailers were popular in 2010, with this strategy maintaining good sales growth for the channel.

TRADITIONAL VS MODERN

COMPETITIVE LANDSCAPE

  • Distribución y Servicios D&S SA led grocery retailers in 2010 with 24% current value share, although the biggest increase in share was seen by SMU SA which grew 1.6 points in value share of grocery retailing, slightly ahead of D&S growth.

PROSPECTS

  • Grocery retailers will continue to grow during the forecast period as consumers depend on products from this channel for survival. A 3% constant value CAGR is expected over the forecast period.

CHANNEL FORMATS

  • Chart 8 Modern Grocery Retailing: Ekono, Distribución y Servicios D&S SA in Chile
  • Chart 9 Modern Grocery Retailing: Jumbo in Plaza Vespucio in Chile
  • Chart 10 Modern Grocery Retailing: Hiper de Lider in Buenaventura in Chile
  • Chart 11 Traditional Grocery Retailing: Redmarket in Chile

CHANNEL DATA

  • Table 69 Sales in Grocery Retailing by Category: Value 2005-2010
  • Table 70 Sales in Grocery Retailing by Category: % Value Growth 2005-2010
  • Table 71 Grocery Retailers Company Shares: % Value 2006-2010
  • Table 72 Grocery Retailers Brand Shares: % Value 2007-2010
  • Table 73 Forecast Sales in Grocery Retailing by Category: Value 2010-2015
  • Table 74 Forecast Sales in Grocery Retailing by Category: % Value Growth 2010-2015

Health and Beauty Specialist Retailers in Chile - Category Analysis

HEADLINES

TRENDS

  • Sales of health and beauty specialist retailers grew by 6% in current value terms in 2010. This growth was led by promotions targeting consumers looking for the best prices and discounts when buying medicines. Spending on beauty and personal care grew once more as Chileans regained their disposable incomes which allowed them to spend on non-essential items in response to the recovery of the economic downturn.

COMPETITIVE LANDSCAPE

  • Farmacias Cruz Verde continued to lead health and beauty specialist retailers in 2010, with 30% share of value sales. The company managed to marginally gain share from 2009. Cruz Verde operates the largest chain of chemists/pharmacies in the country, with 520 stores. This chain thus far exceeds second-placed Farmacias Ahumada, which had 361 units in 2010.

PROSPECTS

  • Sales of health and beauty specialist retailers are expected to grow by a 2% constant value CAGR over the forecast period, with is marginally slower than the constant value growth seen during the review period. Growth is expected to slow as a result of increased regulatory scrutiny on chained players’ pricing activities, which should result in greater price competition.

CHANNEL FORMATS

  • Chart 12 Health and Beauty Specialist Retailers: Farmacias Ahumada SA in Chile

CHANNEL DATA

  • Table 75 Health and Beauty Retailers: Value Sales, Outlets and Selling Space 2005-2010
  • Table 76 Health and Beauty Retailers: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 77 Health and Beauty Retailers Company Shares by Value 2006-2010
  • Table 78 Health and Beauty Retailers Brand Shares by Value 2007-2010
  • Table 79 Health and Beauty Retailers Brand Shares by Outlets 2007-2010
  • Table 80 Health and Beauty Retailers Brand Shares by Selling Space 2007-2010
  • Table 81 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 82 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Homeshopping in Chile - Category Analysis

HEADLINES

TRENDS

  • The economic downturn severely impacted Chileans’ budgets in 2009, forcing consumers to become more cautious with their spending. Thus, some small retailers entered homeshopping in order to improve their sales, with this resulting in a wider range of products being offered even in 2010. A growing range of food, wines, home care and clothing and accessories can be ordered by phone. Since these players do not always have the logistical strength to survive, however, there is a high turnover of players.

COMPETITIVE LANDSCAPE

  • Falabella SACI led homeshopping sales in 2010, accounting for 12% value share. The company led homeshopping in the last two years of the review period due to its lower prices.

PROSPECTS

  • Homeshopping delivery service attracts customers, especially given growing consumer demand for convenience. As smaller players recognise this demand for convenience, many more may enter during the forecast period.

CHANNEL DATA

  • Table 83 Homeshopping by Category: Value 2005-2010
  • Table 84 Homeshopping by Category: % Value Growth 2005-2010
  • Table 85 Homeshopping Company Shares by Value 2006-2010
  • Table 86 Homeshopping Brand Shares by Value 2007-2010
  • Table 87 Homeshopping Forecasts by Category: Value 2010-2015
  • Table 88 Homeshopping Forecasts by Category: % Value Growth 2010-2015

Internet Retailing in Chile - Category Analysis

HEADLINES

TRENDS

  • Women increasingly joined the labour force in Chile during the review period and thus sought means of balancing their work and household chores. Tightened schedules made internet retailing an increasingly popular alternative to store-based retailing, while retailers’ efforts to increase the range of products available and to make the online shopping experience hassle-free also drove growth towards the end of the review period. According to industry sources, around three-quarters of customers using online supermarkets are women, with most of these seeking to save time.

COMPETITIVE LANDSCAPE

  • Distribución y Servicios D&S SA led internet sales accounting for 20% value share, gaining two percentage points. The company continued to grow and experienced growth of 35% in 2010.

PROSPECTS

  • Chilean lifestyles are expected to become even busier during the forecast period and as the economy continues to recover more women are expected to enter the workforce. This should generate more opportunities for internet retailing players, with many women buying products online in order to save time. Programmable and flexible delivery times are likely to appeal to these busy female workers, along with a range of alternatives in terms of payment methods and trouble-free dispatch. Smaller players which are able to offer products that appeal to female shoppers, such as beauty and personal care and clothing and footwear, while also offering a stress-free shopping experience could thus gain share.

CHANNEL DATA

  • Table 89 Internet Retailing by Category: Value 2005-2010
  • Table 90 Internet Retailing by Category: % Value Growth 2005-2010
  • Table 91 Internet Retailing Company Shares by Value 2006-2010
  • Table 92 Internet Retailing Brand Shares by Value 2007-2010
  • Table 93 Internet Retailing Forecasts by Category: Value 2010-2015
  • Table 94 Internet Retailing Forecasts by Category: % Value Growth 2010-2015

Leisure and Personal Goods Specialist Retailers in Chile - Category Analysis

HEADLINES

TRENDS

  • Although the economic downturn resulted in many Chileans seeing a fall in disposable income, it also supported growth for leisure and personal goods specialist retailers. Customers began to focus on cheaper travel and entertainment activities, such as reading or staying in to watch a DVD. Sales in leisure and personal goods specialist retailers were also supported by a rise in domestic tourism.

CHANNEL DATA

  • Table 95 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space 2005-2010
  • Table 96 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 97 Leisure and Personal Goods Specialist Retailers Company Shares by Value 2006-2010
  • Table 98 Leisure and Personal Goods Specialist Retailers Brand Shares by Value 2007-2010
  • Table 99 Leisure and Personal Goods Specialist Retailers Brand Shares by Outlets 2007-2010
  • Table 100 Leisure and Personal Goods Specialist Retailers Brand Shares by Selling Space 2007-2010
  • Table 101 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 102 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Mixed Retailers in Chile - Category Analysis

HEADLINES

TRENDS

  • Department store players were very aggressive in introducing private label products during the review period, which reduced the range of manufacturers supplying the channel. Hi-tech products such as computers, large domestic electrical appliances and luxury products saw brands maintain a good share of shelf-space. However, manufacturers of lower-priced items such as clothing and footwear, small domestic electrical appliances and homewares struggled to gain a listing for their brands in department stores. Only well-known and popular brands were strong enough to obtain attractive terms. In addition, most private label products sold via department stores are manufactured in China and India. Consequently, local manufacturers saw a dramatic reduction in sales through department stores.

COMPETITIVE LANDSCAPE

  • Falabella remained the undisputed leader in department stores, accounting for 30% share of value sales in 2010. The company was thus nine percentage points ahead of Almacenes París SA, which was ranked second. Falabella recorded a marginal decrease in share in 2010, which was due to increased competition from Empresas Almacenes París SA, and Ripley Corp SA. Falabella has 39 stores, with these located in some of the best retail areas in Chile. The company benefits from a solid financial position, which allowed it to maintain its strategy without major changes despite the economic slowdown. This strength also enabled the company to continue to grant credit to its customers, although it reduced credit availability to high-risk customers. Falabella adjusted its product portfolio to suit a range of different budgets, offering a wide range of private label products as well as exclusive brands. Falabella’s strong links with Asian producers offers it flexibility in changing its range.

PROSPECTS

  • Mixed retailers is expected to grow by a constant value CAGR of 3% over the forecast period. Rising GDP growth and rising employment levels are expected to contribute to a sustained recovery, boosting disposable incomes and spending and also expanding the mid-income group. Any weakness in the economy would not only damage mixed retailers´ sales in the short-term but also hinder players’ investment plans, which would affect the channel’s medium-term performance.

CHANNEL FORMATS

  • Chart 13 Mixed Retailers: Falabella in Parque Arauco – Santiago
  • Chart 14 Mixed Retailers: Falabella in Parque Arauco – Santiago
  • Chart 15 Mixed Retailers: Paris in Parque Arauco – Santiago

CHANNEL DATA

  • Table 103 Mixed Retailers: Value Sales, Outlets and Selling Space 2005-2010
  • Table 104 Mixed Retailers: Value Sales, Outlets and Selling Space: % Growth 2005-2010
  • Table 105 Mixed Retailers Company Shares by Value 2006-2010
  • Table 106 Mixed Retailers Brand Shares by Value 2007-2010
  • Table 107 Mixed Retailers Brand Shares by Outlets 2007-2010
  • Table 108 Mixed Retailers Brand Shares by Selling Space 2007-2010
  • Table 109 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space 2010-2015
  • Table 110 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2010-2015

Vending in Chile - Category Analysis

HEADLINES

TRENDS

  • After the economic downturn, consumers resumed their spending and most consequently increased their out-of-home consumption, including on-the-go snacking. Due to longer hours away from home, an ever-increasing number of Chileans purchased snacks when commuting. Consequently, the convenience of vending machines became more popular during the review period, although products are generally more expensive from vending than in other retail channels.

COMPETITIVE LANDSCAPE

  • Multivending dominates vending in Chile, with 69% share of value sales in 2010. The company’s dominance is due not only to the huge popularity of Coca-Cola products but is also due to the company’s efforts to offer products that cater to Chileans’ changing tastes. With Chileans becoming more concerned about their health and appearance, the company introduced a wider range of low-calorie products, nectars and bottled water.

PROSPECTS

  • Vending is expected to grow by a 3% constant value CAGR over the forecast period as the Chilean economy is expected to continue to recover over the forecast period, which should boost Chileans’ economic confidence and support growth in impulse purchases. Sales growth is expected to be fuelled not only by an increase in on-the-go snacking but also by the greater coverage of vending machines and the wider range of products on offer.

CHANNEL FORMATS

  • Chart 16 Vending: Videosystem Chile Ltda
  • Chart 17 Vending: Videosystem Chile Ltda

CHANNEL INDICATORS

  • Table 111 Vending Machines 2004-2009

CHANNEL DATA

  • Table 112 Vending by Category: Value 2005-2010
  • Table 113 Vending by Category: % Value Growth 2005-2010
  • Table 114 Vending Company Shares by Value 2006-2010
  • Table 115 Vending Brand Shares by Value 2007-2010
  • Table 116 Vending Forecasts by Category: Value 2010-2015
  • Table 117 Vending Forecasts by Category: % Value Growth 2010-2015

Segmentation

Segmentation

This market research report includes the following:

  • Retailing
    • Store-based Retailing
      • Grocery Retailers
        • Discounters
        • Food/Drink/Tobacco Specialists
        • Hypermarkets
        • Small Grocery Retailers
          • Convenience Stores
          • Forecourt Retailers
            • Chained Forecourt Retailers
            • Independent Forecourt Retailers
          • Independent Small Grocers
        • Supermarkets
        • Other Grocery Retailers
      • Non-Grocery Retailers
        • Clothing and Footwear Specialist Retailers
        • Electronics and Appliance Specialist Retailers
        • Health and Beauty Specialist Retailers
          • Beauty Specialist Retailers
          • Chemists/Pharmacies
          • Parapharmacies/Drugstores
          • Other Healthcare Specialist Retailers
        • Home and Garden Specialist Retailers
          • DIY, Home Improvement and Garden Centres
          • Furniture and Furnishings Stores
        • Leisure and Personal Goods Specialist Retailers
          • Jewellers
          • Media Products Stores
          • Pet Shops and Superstores
          • Sports Goods Stores
          • Stationers/Office Supply Stores
          • Traditional Toys and Games Stores
          • Other Leisure and Personal Goods Specialist Retailers
        • Mixed Retailers
          • Department Stores
          • Mass Merchandisers
          • Variety Stores
          • Warehouse Clubs
        • Other Non-Grocery Retailers
    • Non-Store Retailing
      • Direct Selling
        • Beauty and Personal Care Direct Selling
        • Clothing and Footwear Direct Selling
        • Consumer Electronics Direct Selling
        • Consumer Healthcare Direct Selling
        • DIY and Gardening Direct Selling
        • Consumer Appliances Direct Selling
        • Home Care Direct Selling
        • Housewares and Home Furnishings Direct Selling
        • Media Products Direct Selling
        • Food and Drink Direct Selling
        • Other Direct Selling
      • Homeshopping
        • Beauty and Personal Care Homeshopping
        • Clothing and Footwear Homeshopping
        • Consumer Electronics Homeshopping
        • Consumer Healthcare Homeshopping
        • DIY and Gardening Homeshopping
        • Consumer Appliances Homeshopping
        • Home Care Homeshopping
        • Housewares and Home Furnishings Homeshopping
        • Media Products Homeshopping
        • Food and Drink Homeshopping
        • Other Homeshopping
      • Internet Retailing
        • Beauty and Personal Care Internet Retailing
        • Clothing and Footwear Internet Retailing
        • Consumer Electronics Internet Retailing
        • Consumer Healthcare Internet Retailing
        • DIY and Gardening Internet Retailing
        • Consumer Appliances Internet Retailing
        • Home Care Internet Retailing
        • Housewares and Home Furnishings Internet Retailing
        • Media Products Internet Retailing
        • Food and Drink Internet Retailing
        • Other Internet Retailing
      • Vending
        • Packaged Drinks Vending
        • Packaged Foods Vending
        • Personal Hygiene Products Vending
        • Tobacco Products Vending
        • Unpackaged Drinks Vending
        • Other Products Vending

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market Sizes
  • Company Shares
  • Brand Shares
  • Employment
  • Grocery vs Non-grocery

Market size details:

  • Retail Value retail selling price excl Sales Tax % growth
  • Retail Value retail selling price excl Sales Tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price excl Sales Tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Sites/outlets
  • Sites/outlets % growth
  • Sites/outlets per capita
  • Selling space
  • Selling space % growth
  • Selling space per capita
  • Retail Value retail selling price excl Sales Tax real (constant 2008) Prices % growth
  • Retail Value retail selling price excl Sales Tax real (constant 2008) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price excl Sales Tax real (constant 2008) Prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price incl Sales Tax real (constant 2008) Prices % growth
  • Retail Value retail selling price incl Sales Tax real (constant 2008) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price incl Sales Tax real (constant 2008) Prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price incl Sales Tax % growth
  • Retail Value retail selling price incl Sales Tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price incl Sales Tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price excl Sales Tax Nominal (Current) Prices % growth
  • Retail Value retail selling price excl Sales Tax Nominal (Current) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price excl Sales Tax Nominal (Current) Prices per capita local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price incl Sales Tax Nominal (Current) Prices % growth
  • Retail Value retail selling price incl Sales Tax Nominal (Current) Prices local currency, USD, EUR, GBP, CHF, JPY
  • Retail Value retail selling price incl Sales Tax Nominal (Current) Prices per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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