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Country Report

Retailing in Chile

Feb 2012

Price: US$1,900

About this Report

EXECUTIVE SUMMARY

Retail sales boosted by positive economic scenario

The Chilean economy saw growth of 6% in GDP in 2011, which generated even more positive growth in retail sales. The fastest growing channel was non store, especially the internet. The low penetration of the online channel along with its growing importance as a percentage of sales of department stores and modern grocery, boosted sales in both channels. Sales of non-grocery perceived a positive growth, due to greater consumer confidence in their purchasing decisions that affect their disposable income over the long term. Increased access to credit through store cards issued by retail stores, along with a low unemployment rate, boosted sales growth.

Changes in retailing legislation expected after the La Polar case

Since June 2011, the fourth largest department store in Chile has suffered from a credibility crisis that affected competition in the overall category. Empresas Polar unilaterally renegotiated the debts of its credit cards, affecting almost one million of its customers over the last three years of the review period. The company’s market share and consumer confidence in its methods of payment fell dramatically when the case was discovered. The government is currently discussing the creation of an institution that protects consumers of financial services, especially credit cards issued by retail stores and banking institutions.

Expected increasing market concentration of health and beauty specialist retailers

Since 2010 the government has promoted a decree in Congress enabling the sale of non-prescription drugs via modern grocery retailers and beauty specialist retailers. The aim of the measure is to increase price competition for such products, along with increased access to OTC products in regions where the coverage of pharmacies and drugstores is low. During 2011, the largest pharmacy chains, SalcoBrand and Farmacias Cruz Verde initiated negotiations to acquired the two main chains of beauty specialist retailers, Maicao and Preunic. As of both of them represent a big portion of beauty specialist retailers’s sales, an increasing market concentration is expected over 2012 in the health and beauty category. The highest concentration of the category will increase the broader coverage of stores nationwide, along with a wider range of private label.

Anticipated development of m-commerce

Mobile phones have a wide penetration among the population in Chile, where there are more than one mobile phone per person. They represent an essential product for Chileans, and have gradually replaced fixed telephony. Most of the total subscribers have prepayment, while having a contract still remain a condition for companies and upper and middle income segments of the population. Smartphones have rapidly increased their share of total mobile phones, representing an important portion of new contracts by mobile phone companies. The growth of these has also led to the launch of applications by leading companies in modern grocery retailers and department stores, such as Falabella and Jumbo that enable purchases via this channel.

Departments stores focus on the potential of their private label

Private label has become a strategy of differentiation between department stores, especially in apparel products. Companies have developed advertising campaigns focused on enhancing the recognition of their brands through the recruitment of renowned designers, actors and musicians. Vanguard designs associated with various collections have promoted growth in sales. Department stores directly import both private label and exclusive brands from Asian countries.


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Overview

Discover the latest market trends and uncover sources of future market growth for the Retailing industry in Chile with research from Euromonitor's team of in-country analysts.

Find hidden opportunities in the most current research data available, understand competitive threats with our detailed market analysis, and plan your corporate strategy with our expert qualitative analysis and growth projections.

If you're in the Retailing industry in Chile, our research will save you time and money while empowering you to make informed, profitable decisions.

When you purchase this report, you also get the data and the content from these category reports in Chile for free:

The Retailing in Chile market research report includes:

  • Analysis of key supply-side and demand trends
  • Detailed segmentation of international and local products
  • Historic number of stores, selling space and values, company and brand market shares
  • Five year forecasts of market trends and market growth
  • Robust and transparent market research methodology, conducted in-country

Our market research reports answer questions such as:

  • How big is the grocery/non-grocery/non-store channel in Chile?
  • Who are the leading retailers in Chile?
  • How is retailing performing in Chile?
  • What is the retailing environment like in Chile?
  • Which channels are winning or losing in the fight for consumers’ money?

Why buy this report?

  • Gain competitive intelligence about market leaders
  • Track key industry trends, opportunities and threats
  • Inform your marketing, brand, strategy and market development, sales and supply functions

This industry report originates from Passport, our Retailing market research database.

Table of Contents

Table of Contents

Retailing in Chile - Industry Overview

EXECUTIVE SUMMARY

Retail sales boosted by positive economic scenario

Changes in retailing legislation expected after the La Polar case

Expected increasing market concentration of health and beauty specialist retailers

Anticipated development of m-commerce

Departments stores focus on the potential of their private label

KEY TRENDS AND DEVELOPMENTS

High economic growth promotes non-grocery sales

Smartphones as a marketing tool

La Polar case promotes changes in government retailing regulation

Private label becomes a key differentiator between stores

Expected market concentration in health and beauty specialist retailers

More sophisticated access to the internet drives e-commerce sales

MARKET INDICATORS

  • Table 1 Employment in Retailing 2006-2011

MARKET DATA

  • Table 2 Sales in Retailing by Category: Value 2006-2011
  • Table 3 Sales in Retailing by Category: % Value Growth 2006-2011
  • Table 4 Sales in Retailing by Grocery vs Non-Grocery 2006-2011
  • Table 5 Sales in Store-Based Retailing by Category: Value 2006-2011
  • Table 6 Sales in Store-Based Retailing by Category: % Value Growth 2006-2011
  • Table 7 Sales in Non-Grocery Retailers by Category: Value 2006-2011
  • Table 8 Sales in Non-Grocery Retailers by Category: % Value Growth 2006-2011
  • Table 9 Sales in Non-store Retailing by Category: Value 2006-2011
  • Table 10 Sales in Non-store Retailing by Category: % Value Growth 2006-2011
  • Table 11 Retailing Company Shares: % Value 2007-2011
  • Table 12 Retailing Brand Shares: % Value 2008-2011
  • Table 13 Store-Based Retailing Company Shares: % Value 2007-2011
  • Table 14 Store-Based Retailing Brand Shares: % Value 2008-2011
  • Table 15 Non-Grocery Retailers Company Shares: % Value 2007-2011
  • Table 16 Non-Grocery Retailers Brand Shares: % Value 2008-2011
  • Table 17 Non-store Retailing Company Shares: % Value 2007-2011
  • Table 18 Non-store Retailing Brand Shares: % Value 2008-2011
  • Table 19 Forecast Sales in Retailing by Category: Value 2011-2016
  • Table 20 Forecast Sales in Retailing by Category: % Value Growth 2011-2016
  • Table 21 Forecast Sales in Store-Based Retailing by Category: Value 2011-2016
  • Table 22 Forecast Sales in Store-Based Retailing by Category: % Value Growth 2011-2016
  • Table 23 Forecast Sales in Non-Grocery Retailers by Category: Value 2011-2016
  • Table 24 Forecast Sales in Non-Grocery Retailers by Category: % Value Growth 2011-2016
  • Table 25 Forecast Sales in Non-store Retailing by Category: Value 2011-2016
  • Table 26 Forecast Sales in Non-store Retailing by Category: % Value Growth 2011-2016

APPENDIX

Operating environment

Cash and carry

  • Table 27 Cash and Carry: Sales Value 2006-2011
  • Table 28 Cash and Carry: Sales by National Brand Owner: Sales Value 2008-2011
  • Table 29 Cash and Carry: Number of Outlets by National Brand Owner: 2008-2011

DEFINITIONS

Sources

  • Summary 1 Research Sources

Retailing in Chile - Company Profiles

Cencosud SA in Retailing (Chile)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 4 Cencosud Supermercado SA: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 5 Cencosud SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 6 Cencosud SA: Competitive Position 2011

Distribuidora de Industrias Nacionales SA in Retailing (Chile)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 9 AD Retail SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 10 AD Retail SA: Competitive Position 2011

Easy SA in Retailing (Chile)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 13 Easy SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 14 Easy SA: Competitive Position 2011

Empresas Hites SA in Retailing (Chile)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 17 Empresas Hites SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 18 Empresas Hites SA: Competitive Position 2011

Empresas La Polar SA in Retailing (Chile)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 21 Empresas La Polar SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 22 Empresas La Polar SA: Competitive Position 2011

Falabella SACI in Retailing (Chile)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 25 Falabella SACI: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 26 Falabella SACI: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 27 Falabella SACI: Competitive Position 2011

Farmacias Ahumada SA in Retailing (Chile)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 30 Farmacias Ahumada SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 31 Farmacias Ahumada SA: Competitive Position 2011

Farmacias Cruz Verde SA in Retailing (Chile)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 34 Farmacias Cruz Verde SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 35 Farmacias Cruz Verde SA: Competitive Position 2011

Matriz Ideas SA in Retailing (Chile)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 38 Matriz Ideas SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 39 Matriz Ideas SA: Competitive Position 2011

Omega SA in Retailing (Chile)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 42 Supermercados del Sur: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 43 Supermercados del Sur: Competitive Position 2011

Preunic SA in Retailing (Chile)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Table 30 Preunic SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 46 Preunic SA: Competitive Position 2011

Ripley Corp SA in Retailing (Chile)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 49 Ripley Corp SA: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 50 Ripley Corp SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 51 Ripley Corp SA: Competitive Position 2011

SMU SA in Retailing (Chile)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 54 SMU SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 55 SMU SA: Competitive Position 2011

Sodimac SA in Retailing (Chile)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 58 Sodimac SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 59 Sodimac SA: Competitive Position 2011

Wal-Mart Chile SA in Retailing (Chile)

STRATEGIC DIRECTION

KEY FACTS

INTERNET STRATEGY

  • Summary 62 Wal-Mart Chile SA: Share of Sales Generated by Internet Retailing

COMPANY BACKGROUND

PRIVATE LABEL

  • Summary 63 Wal-Mart Chile SA: Private Label Portfolio

COMPETITIVE POSITIONING

  • Summary 64 Wal-Mart Chile SA: Competitive Position 2011

Apparel Specialist Retailers in Chile - Category Analysis

HEADLINES

TRENDS

  • The high economic growth seen in 2011 of 6%, led to 11% growth of the category in 2011. The Chilean peso appreciation reduced prices, especially of footwear of which 85% comes from abroad. Trade liberalisation, particularly the free trade agreement signed with China, generated low prices and promoted a greater diversity of supply.

CHANNEL FORMATS

  • Chart 1 Apparel Specialist Retailers: Bata in Santiago
  • Chart 2 Apparel Specialist Retailers: Azaleia in Santiago
  • Chart 3 Apparel Specialist Retailers: Limonada in Santiago
  • Chart 4 Apparel Specialist Retailers: Tricot in Santiago

CHANNEL DATA

  • Table 31 Apparel Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 32 Apparel Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 33 Apparel Specialist Retailers Company Shares by Value 2007-2011
  • Table 34 Apparel Specialist Retailers Brand Shares by Value 2008-2011
  • Table 35 Apparel Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 36 Apparel Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 37 Apparel Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 38 Apparel Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Direct Selling in Chile - Category Analysis

HEADLINES

TRENDS

  • The direct selling companies maintained high growth during 2011, increasing by 10% in the year. Furthermore, increased use of the internet channel as a source of supply to direct sellers, led to greater efficiencies in this area.

COMPETITIVE LANDSCAPE

  • Avon continues to lead holding a 33% share of retail value sales in 2011. The high diversity of products, along with continuous innovation enables this player to retain its lead. The company has the largest workforce, with approximately 100,000 people associated with it. Avon also invested in advertising through street banners and launched a ?sponsored race to raise money for breast cancer in October 2011. This campaign was very successful in boosting its brand recognition.

PROSPECTS

  • The negative economic scenario expected over the forecast period due to instability in international markets could positively affect the category. Instability in employment encourages entrepreneurship, increasing the amount of sellers in the category. It is also expected that increasing the frequency of catalogue releases will also impact the category.

CHANNEL INDICATORS

  • Table 39 Direct Selling Agents 2009-2011

CHANNEL DATA

  • Table 40 Direct Selling by Category: Value 2006-2011
  • Table 41 Direct Selling by Category: % Value Growth 2006-2011
  • Table 42 Direct Selling Company Shares by Value 2007-2011
  • Table 43 Direct Selling Brand Shares by Value 2008-2011
  • Table 44 Direct Selling Forecasts by Category: Value 2011-2016
  • Table 45 Direct Selling Forecasts by Category: % Value Growth 2011-2016

DIY, Home Improvement and Garden Centres in Chile - Category Analysis

HEADLINES

TRENDS

  • The earthquake occurred in February 2010 and the high economic growth will continue impacting the category. During 2010, most efforts focused on emergency housing reconstruction, while during 2011 programmes were activated around permanent housing construction, which boosted sales of building materials. Additionally, the high economic growth seen in 2010/2011 boosted sales of the home improvement category because people have a larger budget to improve their homes.

CHANNEL DATA

  • Table 46 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space 2006-2011
  • Table 47 DIY, Home Improvement and Garden Centres: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 48 DIY, Home Improvement and Garden Centres Company Shares by Value 2007-2011
  • Table 49 DIY, Home Improvement and Garden Centres Brand Shares by Value 2008-2011
  • Table 50 DIY, Home Improvement and Garden Centres Brand Shares by Outlets 2008-2011
  • Table 51 DIY, Home Improvement and Garden Centres Brand Shares by Selling Space 2008-2011
  • Table 52 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 53 DIY, Home Improvement and Garden Centres Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Electronics and Appliance Specialist Retailers in Chile - Category Analysis

HEADLINES

TRENDS

  • The strong economic growth boosted good growth in the category, mainly because of low unemployment. The increase in consumer confidence led to a greater willingness among consumers to buy products at a higher price. The category perceived an increase in competition among retailers, mainly motivated by supermarkets/hypermarkets and DIY increasing electronics and appliances sales. These products boosted higher sales margins than grocery ensuring that modern grocery retailers became interested in increasing their sales.

CHANNEL DATA

  • Table 54 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 55 Electronics and Appliance Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 56 Electronics and Appliance Specialist Retailers Company Shares by Value 2007-2011
  • Table 57 Electronics and Appliance Specialist Retailers Brand Shares by Value 2008-2011
  • Table 58 Electronics and Appliance Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 59 Electronics and Appliance Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 60 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 61 Electronics and Appliance Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Furniture and Furnishings Stores in Chile - Category Analysis

HEADLINES

TRENDS

  • Furniture and furnishing value sales rose by 7% in 2011, driven by high economic growth and consumer interest in renewing their furnishings after the 2010 earthquake. In 2010 families focused on rebuilding and reconstructing the areas of their homes that were destroyed or damaged. By 2011, families were ready to focus on buying furniture and furnishings.

CHANNEL DATA

  • Table 62 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space 2006-2011
  • Table 63 Furniture and Furnishings Stores: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 64 Furniture and Furnishings Stores Company Shares by Value 2007-2011
  • Table 65 Furniture and Furnishings Stores Brand Shares by Value 2008-2011
  • Table 66 Furniture and Furnishings Stores Brand Shares by Outlets 2008-2011
  • Table 67 Furniture and Furnishings Stores Brand Shares by Selling Space 2008-2011
  • Table 68 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 69 Furniture and Furnishings Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Grocery Retailers in Chile - Category Analysis

HEADLINES

TRENDS

  • Improved economic conditions boosted sales by promoting greater consumer access to credit to buy goods and services. Grocery retailers boosted the availability of their credit cards in order to meet the increased demand. The modern grocery retail channel has begun to evolve, concentrating into just a few companies able to compete thanks to their improved supply chains and greater efficiencies in cost management.

TRADITIONAL VS MODERN

COMPETITIVE LANDSCAPE

  • The leading company in 2011 was Wal-Mart, accounting 32% of the overall modern grocery category. The company developed a strategy to improve its procedures and methodologies to better meet client needs, introducing best practices and it sought to capitalise on synergies and economies of scale. It also expanded availability of private label, which represents 14% of its total sales. In addition, Wal-Mart enhanced the coverage and welfare of its loyalty programme “My Club”, which delivers benefits to customers who choose to buy in its supermarkets or make purchases with its card – a card that can also be used in different shops with which the company partners.

PROSPECTS

  • The redirection of purchasing methods in grocery shopping around saving time will be felt in the medium term. In the capital Santiago, consumers prefer to shop via the internet and convenience stores, in order to spend more time on leisure activities. However, in the regions, hypermarkets continue to be the meeting place for citizens, therefore changes in purchasing patterns are expected to take a few more years to change this perception.

CHANNEL FORMATS

  • Chart 5 Modern Grocery Retailers: Ekono in Santiago
  • Chart 6 Traditional grocery retailer in Santiago

CHANNEL DATA

  • Table 70 Sales in Grocery Retailers by Category: Value 2006-2011
  • Table 71 Sales in Grocery Retailers by Category: % Value Growth 2006-2011
  • Table 72 Grocery Retailers Company Shares: % Value 2007-2011
  • Table 73 Grocery Retailers Brand Shares: % Value 2008-2011
  • Table 74 Forecast Sales in Grocery Retailers by Category: Value 2011-2016
  • Table 75 Forecast Sales in Grocery Retailers by Category: % Value Growth 2011-2016

Health and Beauty Specialist Retailers in Chile - Category Analysis

HEADLINES

TRENDS

  • Sales of the health and beauty specialist retailer channel rose by 5% in current value terms in 2011. Growth was mainly driven by economic growth, which reached 6%, allowing consumers to spend an increasing proportion of their income on purchasing non-essentials, such as beauty products. Companies launched a wide range of communication strategies in order to recognise their clients, but also to increase their loyalty. One example is discount promotions in medicinal products of first need, along with developing loyalty strategies through the accumulation of discount points through the purchase of products.

COMPETITIVE LANDSCAPE

  • Farmacias Cruz Verde is the market leader, a position achieved through business strategies designed to meet different income segments of the population, along with measures to restore consumer confidence after the scandal of collusion between major pharmacy chains which exploded in 2010. The company represents a 29% share of value sales and has a presence in 641 locations across the country.

PROSPECTS

  • During the forecast period increased competition in the category is expected, fuelled by the possible approval of OTC sales in retailer stores (currently only pharmacies and drugstores can sell OTC and prescription drugs). Pharmaceutical chains will refocus their strategy to compete with beauty specialists, because they have lower national coverage and positive expectations of growth. This scenario is promoted by the channel having consumers with the highest income per capita. The acquisition of Maicao by Green Cross Pharmacy is the first step in this direction.

CHANNEL FORMATS

  • Chart 7 Health and Beauty Specialist Retailers: Preunic in Santiago
  • Chart 8 Health and Beauty Specialist Retailers: Preunic in Santiago
  • Chart 9 Health and Beauty Specialist Retailers: Opticas GMO in Santiago
  • Chart 10 Health and Beauty Specialist Retailers: Opticas Rotter y Krauss in Santiago

CHANNEL DATA

  • Table 76 Health and Beauty Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 77 Health and Beauty Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 78 Health and Beauty Retailers Company Shares by Value 2007-2011
  • Table 79 Health and Beauty Retailers Brand Shares by Value 2008-2011
  • Table 80 Health and Beauty Retailers Brand Shares by Outlets 2008-2011
  • Table 81 Health and Beauty Retailers Brand Shares by Selling Space 2008-2011
  • Table 82 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 83 Health and Beauty Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Homeshopping in Chile - Category Analysis

HEADLINES

TRENDS

  • During 2011 economic growth reached 6% and had a positive impact on homeshopping sales. Companies used TV channels as a marketing strategy, because they offer greater convenience and certainty about the product delivery and payment methods used.

COMPETITIVE LANDSCAPE

  • Falabella SACI led homeshopping sales in 2011, accounting for a 14% value share. The company led homeshopping in the last two years of the review period because it has a logistics platform capable of integrating the diverse channels in which it participates.

PROSPECTS

  • The homeshopping channel promoted the phrase, “Call Now” during the past decade, while the future will focus on 24-hour retail channels. The private TV channel VTR (channel 100, D-Box), will be a successful strategy to enhance infomercials, which are characterised by a similar format as morning shows and hosted by highly credible faces.

CHANNEL DATA

  • Table 84 Homeshopping by Category: Value 2006-2011
  • Table 85 Homeshopping by Category: % Value Growth 2006-2011
  • Table 86 Homeshopping Company Shares by Value 2007-2011
  • Table 87 Homeshopping Brand Shares by Value 2008-2011
  • Table 88 Homeshopping Forecasts by Category: Value 2011-2016
  • Table 89 Homeshopping Forecasts by Category: % Value Growth 2011-2016

Internet Retailing in Chile - Category Analysis

HEADLINES

TRENDS

  • During 2011, internet retailing grew by 22% in value terms, driven primarily by new entrants to the market. The explosive increase in sales of discount coupons through the internet led to greater trust among consumers in making purchases through remote channels, based on the security offered by the means of payment.

COMPETITIVE LANDSCAPE

  • The leading company SACI Falabella developed the logistics needed to ensure that customers enjoy a problem-free shopping experience. The company offers 24-hr delivery, programmable delivery times, assembly and/or installation options and an easy-to-use system for the return or replacement of products.

PROSPECTS

  • 3G mobile internet connections reached 1.5 million during 2011 (9% of total population). This represents a 60% increase compared to 2010 and is expected to generate further development of sales through this format.

CHANNEL DATA

  • Table 90 Internet Retailing by Category: Value 2006-2011
  • Table 91 Internet Retailing by Category: % Value Growth 2006-2011
  • Table 92 Internet Retailing Company Shares by Value 2007-2011
  • Table 93 Internet Retailing Brand Shares by Value 2008-2011
  • Table 94 Internet Retailing Forecasts by Category: Value 2011-2016
  • Table 95 Internet Retailing Forecasts by Category: % Value Growth 2011-2016

Leisure and Personal Goods Specialist Retailers in Chile - Category Analysis

HEADLINES

TRENDS

  • The 6% GDP growth in 2011 had a positive impact on the category, which grew by 8% in current value terms. Increased access to credit boosted consumer confidence and fostered greater long-term purchases, such as video games. As such, the fastest growing category was media products, which grew by 10%.

CHANNEL FORMATS

  • Chart 11 Leisure and Personal Goods Specialist Retailers: Lapiz Lopez in Santiago

CHANNEL DATA

  • Table 96 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 97 Leisure and Personal Goods Specialist Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 98 Leisure and Personal Goods Specialist Retailers Company Shares by Value 2007-2011
  • Table 99 Leisure and Personal Goods Specialist Retailers Brand Shares by Value 2008-2011
  • Table 100 Leisure and Personal Goods Specialist Retailers Brand Shares by Outlets 2008-2011
  • Table 101 Leisure and Personal Goods Specialist Retailers Brand Shares by Selling Space 2008-2011
  • Table 102 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 103 Leisure and Personal Goods Specialist Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Mixed Retailers in Chile - Category Analysis

HEADLINES

TRENDS

  • In June 2011 a scandal broke tied to Empresa La Polar, which, since 2006, ??unilaterally renegotiated the debts contracted by its customers through the company’s credit cards. The renegotiation generated financial statements with incorrect information about the company’s level of provisions, presenting a more positive picture than was true. The case led to a drop in the company’s credibility, and also a general dip with respect to credit cards issued by retail companies, along with the provision by the government to legislate about payment methods offered by these institutions.

COMPETITIVE LANDSCAPE

  • The market leader SACI Falabella led with a 32% value share in 2011. The company maintained its leadership supported by the development of strategies to engage the customer, by offering a wide range of products for different segments of the population, along with exclusive private label, such as Marquis. Advertising campaigns have been aimed at positioning the brand at an international level, through the recruitment of celebrities such as Kate Moss and Lenny Kravitz.

PROSPECTS

  • Mixed retailers will face changes in existing regulations in order to avoid repeating events that affect consumers, such as those around the La polar case, which directly affected the credibility of department stores. The government promoted legislation aimed at increasing the monitoring of credit portfolios issued by retail companies.

CHANNEL FORMATS

  • Chart 12 Mixed Retailers: Paris in Santiago
  • Chart 13 Mixed Retailers: Falabella in Santiago

CHANNEL DATA

  • Table 104 Mixed Retailers: Value Sales, Outlets and Selling Space 2006-2011
  • Table 105 Mixed Retailers: Value Sales, Outlets and Selling Space: % Growth 2006-2011
  • Table 106 Mixed Retailers Company Shares by Value 2007-2011
  • Table 107 Mixed Retailers Brand Shares by Value 2008-2011
  • Table 108 Mixed Retailers Brand Shares by Outlets 2008-2011
  • Table 109 Mixed Retailers Brand Shares by Selling Space 2008-2011
  • Table 110 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space 2011-2016
  • Table 111 Mixed Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2011-2016

Vending in Chile - Category Analysis

HEADLINES

TRENDS

  • The vending market registered high growth in 2011 mainly due to the low penetration of the channel, which is developing sales of new product formats. Sales of hot drinks, especially coffee, developed positively due to the development of specialised machines to produce higher quality coffee. The low exchange rate encouraged the entry of new manufacturers’ representatives, which provide facilities for the installation of vending machines, particularly in the institutional channel.

COMPETITIVE LANDSCAPE

  • Multivending is the outright leader in vending in Chile with a 49% share of value sales in 2011. Due to the limited number of players present in the category, the range of products and brands on offer is limited. Given that Multivending is owned by Coca-Cola, its machines are closed to Coca-Cola’s competitors. The range of products offered by vending machines includes the diversity of Coca-Cola products: mineral water, nectar, and regular low-calorie drinks.

PROSPECTS

  • The growing importance of the ready to go format in retailing will positively affect the vending category, providing it incorporates a wider range of grocery and non-grocery products. There is a growing trend to buy healthy food (low calorie and fat), which is being slowly incorporated into the channel through the sale of fruit and vegetables.

CHANNEL FORMATS

  • Chart 14 Vending: Santiago
  • Chart 15 Vending: Santiago

CHANNEL DATA

  • Table 112 Vending by Category: Value 2006-2011
  • Table 113 Vending by Category: % Value Growth 2006-2011
  • Table 114 Vending Company Shares by Value 2007-2011
  • Table 115 Vending Brand Shares by Value 2008-2011
  • Table 116 Vending Forecasts by Category: Value 2011-2016
  • Table 117 Vending Forecasts by Category: % Value Growth 2011-2016
  • Table 118 Vending Machines 2006-2011

Segmentation

Segmentation

This market research report includes the following:

  • Retailing
    • Store-based Retailing
      • Grocery Retailers
        • Modern Grocery Retailers
          • Convenience Stores
          • Discounters
          • Forecourt Retailers
            • Chained Forecourt Retailers
            • Independent Forecourt Retailers
          • Hypermarkets
          • Supermarkets
        • Traditional Grocery Retailers
          • Food/Drink/Tobacco Specialists
          • Independent Small Grocers
          • Other Grocery Retailers
      • Non-Grocery Retailers
        • Apparel Specialist Retailers
        • Electronics and Appliance Specialist Retailers
        • Health and Beauty Specialist Retailers
          • Beauty Specialist Retailers
          • Chemists/Pharmacies
          • Parapharmacies/Drugstores
          • Other Healthcare Specialist Retailers
        • Home and Garden Specialist Retailers
          • DIY, Home Improvement and Garden Centres
          • Furniture and Furnishings Stores
        • Leisure and Personal Goods Specialist Retailers
          • Jewellers
          • Media Products Stores
          • Pet Shops and Superstores
          • Sports Goods Stores
          • Stationers/Office Supply Stores
          • Traditional Toys and Games Stores
          • Other Leisure and Personal Goods Specialist Retailers
        • Mixed Retailers
          • Department Stores
          • Mass Merchandisers
          • Variety Stores
          • Warehouse Clubs
        • Other Non-Grocery Retailers
    • Non-Store Retailing
      • Direct Selling
        • Beauty and Personal Care Direct Selling
        • Apparel Direct Selling
        • Consumer Electronics and Video Games Hardware Direct Selling
        • Consumer Healthcare Direct Selling
        • DIY and Gardening Direct Selling
        • Consumer Appliances Direct Selling
        • Home Care Direct Selling
        • Housewares and Home Furnishings Direct Selling
        • Media Products Direct Selling
        • Food and Drink Direct Selling
        • Toys and Games Direct Selling
        • Other Direct Selling
      • Homeshopping
        • Beauty and Personal Care Homeshopping
        • Apparel Homeshopping
        • Consumer Electronics and Video Games Hardware Homeshopping
        • Consumer Healthcare Homeshopping
        • DIY and Gardening Homeshopping
        • Consumer Appliances Homeshopping
        • Home Care Homeshopping
        • Housewares and Home Furnishings Homeshopping
        • Media Products Homeshopping
        • Food and Drink Homeshopping
        • Toys and Games Homeshopping
        • Other Homeshopping
      • Internet Retailing
        • Beauty and Personal Care Internet Retailing
        • Apparel Internet Retailing
        • Consumer Electronics and Video Games Hardware Internet Retailing
        • Consumer Healthcare Internet Retailing
        • DIY and Gardening Internet Retailing
        • Consumer Appliances Internet Retailing
        • Home Care Internet Retailing
        • Housewares and Home Furnishings Internet Retailing
        • Media Products Internet Retailing
        • Food and Drink Internet Retailing
        • Toys and Games Internet Retailing
        • Other Internet Retailing
      • Vending
        • Packaged Drinks Vending
        • Packaged Foods Vending
        • Personal Hygiene Products Vending
        • Tobacco Products Vending
        • Unpackaged Drinks Vending
        • Toys and Games Vending
        • Other Products Vending

Statistics Included

Statistics Included

For each category and subcategory you will receive the following data in Excel format:

From Passport

  • Market sizes
  • Company shares
  • Brand shares
  • Employment
  • Grocery vs non-grocery

Market size details:

  • Retail value retail selling price excl sales tax % growth
  • Retail value retail selling price excl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price excl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY
  • Sites/outlets
  • Sites/outlets % growth
  • Sites/outlets per capita
  • Selling space
  • Selling space % growth
  • Selling space per capita
  • Retail value retail selling price incl sales tax % growth
  • Retail value retail selling price incl sales tax local currency, USD, EUR, GBP, CHF, JPY
  • Retail value retail selling price incl sales tax per capita local currency, USD, EUR, GBP, CHF, JPY

Methodology

Methodology

Global insight and local knowledge

With 40 years’ experience of developed and emerging markets, Euromonitor International’s research method is built on a unique combination of specialist industry knowledge and in-country research expertise.

This approach is what enables us to achieve our goal of building a market consensus view of size, shape and trends across the full distribution universe of each category. We factor in whichever channels are relevant, from large-scale grocery to direct sellers, from discount stores to local mom-and-pop outlets.

Industry specialists

Each industry we cover is managed by an Industry Manager and team of Industry Analysts who research and report on their specialist categories all year round.

Our collaborative approach to research means that these industry teams are in constant dialogue with industry players and opinion formers. The planning of our research programmes reflects latest market trends and industry events. In completing each update project, this provides invaluable input to the testing, review and finalisation of our data.

The specialist in-house teams bring together findings from all stages of the annual research process. They work closely with in-country analysts, assess and challenge data and exercise final editorial control over the publication of new data and analysis.

Country and regional analysts

Our in-country analyst network is managed by country and regional analysts in our offices around the world. Working closely with each in-country team, the regional research management team ensures that all country researchers are well schooled in best practices, from the information collected in store checks, to the dialogue we build in trade surveys. Our country analysts ensure that national reports explain the data trends and provide clear insights into the local market’s dynamics.

In-country research network

To deliver fresh insights every year in countries all around the world, we believe the strongest approach is to use analysts on the ground. They bring fluency in local language, physical proximity to the best sources, an ability to engage directly with local industry contacts, and an awareness of how the products and services we study are advertised, sold and consumed. These are essential parts of our ability to report incisively on these markets.

Research Methodology

Our research methods

Each Euromonitor International industry report is based on a core set of research techniques:

Desk research

With industry events, corporate activity, trends and new product introductions tracked year round by our industry team, desk research provides a starting point for the in-country research programme. Our in-country researchers will access the following sources:

  • National statistics offices governmental and official sources
  • National and international trade press
  • National and international trade associations
  • Industry study groups and other semi-official sources
  • Company financials and annual reports
  • Broker reports
  • Online databases
  • The financial, business and mainstream press

Accessing sources is only the first step. The ability to interpret and reconcile often conflicting information across multiple sources is a key aspect of the added value we provide.

Store checks

Store checks are an integral part of our methods for product industries. Carried out on the ground across a relevant mix of channels, the information gained provides first-hand insights into the products we are researching, specifically:

  • Place: We track products in all relevant channels, selective and mass, store and non-store
  • Product: What are innovations in products, pack sizes and formats?
  • Price: What are brand price variations across channels, how do private label’s prices compare to those of branded goods?
  • Promotion: What are marketing and merchandising trends, offers, discounts and tie-ins?

Findings are cross-referenced with brand share data analysis. The results, combined with the findings of desk research, provide a strong basis for identifying key areas of questioning to take forward into our trade survey.

Trade survey

Interaction with global players at corporate HQ and regional levels is complemented by unique local data and insights from our in-country trade surveys around the world. Through the high profile of the Euromonitor International brand, we are able to talk directly to a wide range of sources and therefore inform our analysis with the knowledge and opinions of the leading operators in the market.

Trade surveys allow us to:

  • Fill gaps in available published data per company
  • Generate a consensus view of the size, structure and strategic direction of the category
  • Access year-in-progress data where published sources are out of date
  • Evaluate the experts’ views on current trends and market developments

In building our composite industry view, we engage with a variety of personnel in key players at all points of the supply chain: materials suppliers, manufacturers, distributors, retailers and service operators. We also interview desk research sources: industry associations; study groups; and third party observers from the trade and financial press.

Our objective is to engage in conversation with trade sources in which we exchange ideas and views on the industry, sharing our work-in-progress findings on supply/demand dynamics and potential. This dialogue enhances both parties’ understanding of the local market. The scope and reach of our trade survey also serves to eliminate bias (intentional and unintentional) from any single source.

Company analysis

At a global level, our company research combines our mix of industry interaction and use of secondary sources such as annual accounts, broker reports, financial press and databases. From a data perspective, the aim is to build “top-down” estimates of major players’ total global and regional sales.

At a country level, in line with local reporting requirements, we access annual accounts, national-specific company databases and local company websites. These are all invaluable sources as we build a view of each domestic player’s size and position within very specific categories of the industry.

Forecasts

Data projections and future performance analysis are key elements of Euromonitor International’s market intelligence. Working with historic trends of 15 years or more, a key aspect of our trade survey is to engage industry insider views of the next five years. Will volumes maintain their historic trend? Will price increases or falls of recent years continue, accelerate or slow down? Will increasing demand for one product cannibalise sales of another?

Forecasts represent many of the essential conclusions we have reached about the current state of the market, how it works and how it behaves under different macro and micro conditions. Our written analysis will state the assumptions and the trade opinion behind whether our predictions are optimistic or pessimistic, so that clients can use our statistical forecasts with confidence.

Data validation

All data is subjected to an exhaustive review process, at country, regional and global levels.

The interpretation and review of sources and data inputs forms a central part of the collaboration between industry teams and country researchers. Numbers are delivered to regional and global offices with an audit trail of sources and calculations to allow for a thorough evaluation of data sense and integrity.

Upon completion of the country review phase, data is then reviewed on a comparative basis at regional and then at a global level. Comparative checks are carried out on per capita consumption and spending levels, growth rates, patterns of category and subcategory breakdowns and distribution of sales by channel. Top-down estimates are reviewed against bottom-up regional and global market and company sales totals.

Where marked differences are seen between proximate country markets or ones at similar developmental levels, supplementary research is conducted in the relevant countries to confirm and/or amend those findings. This process ensures international comparability across the database, that consistent category and subcategory definitions have been used and that all data has been correctly tested. We make sure that possible discrepancies between different published sources have been reconciled and that our interpretation of opinion and expectation from each country’s trade sources has been applied to form a coherent international pattern.

Market analysis

Another integral part of all our research programmes is that all Euromonitor International data is accompanied by clear written analysis. From a research perspective, this explains and substantiates data findings. From a client perspective, this offers unique insights into local consumption trends, routes to market, brand preferences, channel dynamics and future trends.

Our country level analysis also provides invaluable input into the ability of our central industry specialist teams to marry local insights with strategic conclusions on the direction of the market regionally and globally.

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