AI Could Squeeze Retail’s Middle Even Further
Michelle Evans, Global Lead of Retail and Digital Consumer Insights at Euromonitor International, explores how AI-driven shopping is accelerating the polarisation of the retail landscape. The article examines how large retailers and direct-to-consumer brands are well positioned to benefit from AI-powered product discovery, while mid-market retailers face growing pressure to differentiate through stronger customer relationships, clearer value propositions and greater category authority.
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