Luxury and Fashion Our global industry experts explore the key trends shaping consumer preferences that drive fashion and luxury, using timely insights to stay one step ahead of the latest innovations and business strategies.

Hospitality - Front and Centre

4/4/2022
Nadejda Popova Profile Picture
Nadejda Popova Bio
Stephen Dutton Profile Picture
Stephen Dutton Bio
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The hospitality sector is being transformed as a result of the global pandemic, with consumers expecting heightened cleanliness and safety measures, purpose-driven services and products, bespoke experiences and more responsible business operations supportive of social and environmental causes. Enhanced engagement throughout the whole customer journey and improved loyalty platforms therefore play an important role in attracting repeat business and diversified customer base.

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