Digital shopping trends are accelerating during the COVID-19 pandemic, including contactless payment, virtual brand engagement, curbside delivery, and checkout-free experiences. All of these trends may have been prevalent before COVID-19, but the pandemic has forced retailers to move quickly into a new digital era.
Experiences and trends that add an element of convenience to retailing are the ones that will likely stay post-pandemic. Learn more in our Strategy Briefing, "The Retail Ecosystem During COVID-19."