Retail in Chile
Retail in 2022: The big picture
Retailers dial down on investments across categories and formats
Increased criminal activity affects both retailers and consumers
Opening hours for physical retail
Summary 1 Standard Opening Hours by Channel Type 2022
Table 1 Sales in Retail by Retail Offline vs Retail E-Commerce: Value 2017-2022
Table 2 Sales in Retail by Retail Offline vs Retail E-Commerce: % Value Growth 2017-2022
Table 3 Sales in Retail Offline by Channel: Value 2017-2022
Table 4 Sales in Retail Offline by Channel: % Value Growth 2017-2022
Table 5 Retail Offline Outlets by Channel: Units 2017-2022
Table 6 Retail Offline Outlets by Channel: % Unit Growth 2017-2022
Table 7 Sales in Retail E-Commerce by Product: Value 2017-2022
Table 8 Sales in Retail E-Commerce by Product: % Value Growth 2017-2022
Table 9 Grocery Retailers: Value Sales, Outlets and Selling Space 2017-2022
Table 10 Grocery Retailers: Value Sales, Outlets and Selling Space: % Growth 2017-2022
Table 11 Sales in Grocery Retailers by Channel: Value 2017-2022
Table 12 Sales in Grocery Retailers by Channel: % Value Growth 2017-2022
Table 13 Grocery Retailers Outlets by Channel: Units 2017-2022
Table 14 Grocery Retailers Outlets by Channel: % Unit Growth 2017-2022
Table 15 Non-Grocery Retailers: Value Sales, Outlets and Selling Space 2017-2022
Table 16 Non-Grocery Retailers: Value Sales, Outlets and Selling Space: % Growth 2017-2022
Table 17 Sales in Non-Grocery Retailers by Channel: Value 2017-2022
Table 18 Sales in Non-Grocery Retailers by Channel: % Value Growth 2017-2022
Table 19 Non-Grocery Retailers Outlets by Channel: Units 2017-2022
Table 20 Non-Grocery Retailers Outlets by Channel: % Unit Growth 2017-2022
Table 21 Retail GBO Company Shares: % Value 2018-2022
Table 22 Retail GBN Brand Shares: % Value 2019-2022
Table 23 Retail Offline GBO Company Shares: % Value 2018-2022
Table 24 Retail Offline GBN Brand Shares: % Value 2019-2022
Table 25 Retail Offline LBN Brand Shares: Outlets 2019-2022
Table 26 Retail E-Commerce GBO Company Shares: % Value 2018-2022
Table 27 Retail E-Commerce GBN Brand Shares: % Value 2019-2022
Table 28 Grocery Retailers GBO Company Shares: % Value 2018-2022
Table 29 Grocery Retailers GBN Brand Shares: % Value 2019-2022
Table 30 Non-Grocery Retailers GBO Company Shares: % Value 2018-2022
Table 31 Non-Grocery Retailers GBN Brand Shares: % Value 2019-2022
Table 32 Non-Grocery Retailers LBN Brand Shares: Outlets 2019-2022
Table 33 Forecast Sales in Retail by Retail Offline vs Retail E-Commerce: Value 2022-2027
Table 34 Forecast Sales in Retail by Retail Offline vs Retail E-Commerce: % Value Growth 2022-2027
Table 35 Forecast Sales in Retail Offline by Channel: Value 2022-2027
Table 36 Forecast Sales in Retail Offline by Channel: % Value Growth 2022-2027
Table 37 Forecast Retail Offline Outlets by Channel: Units 2022-2027
Table 38 Forecast Retail Offline Outlets by Channel: % Unit Growth 2022-2027
Table 39 Forecast Sales in Retail E-Commerce by Product: Value 2022-2027
Table 40 Forecast Sales in Retail E-Commerce by Product: % Value Growth 2022-2027
Table 41 Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space 2022-2027
Table 42 Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2022-2027
Table 43 Forecast Sales in Grocery Retailers by Channel: Value 2022-2027
Table 44 Forecast Sales in Grocery Retailers by Channel: % Value Growth 2022-2027
Table 45 Forecast Grocery Retailers Outlets by Channel: Units 2022-2027
Table 46 Forecast Grocery Retailers Outlets by Channel: % Unit Growth 2022-2027
Table 47 Non-Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space 2022-2027
Table 48 Non-Grocery Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2022-2027
Table 49 Forecast Sales in Non-Grocery Retailers by Channel: Value 2022-2027
Table 50 Forecast Sales in Non-Grocery Retailers by Channel: % Value Growth 2022-2027
Table 51 Forecast Non-Grocery Retailers Outlets by Channel: Units 2022-2027
Table 52 Forecast Non-Grocery Retailers Outlets by Channel: % Unit Growth 2022-2027
Summary 2 Research Sources
Convenience Retailers in Chile
FEMSA Comercio continues its expansion plan for OXXO, and offloads mandated OK Market units
Forecourt retailers invest in their standalone formats
Online is still an important element, and competition for convenience retailers
Use of unmanned stores and self-service technologies expected to increase
Diversification of payment methods to help drive sales in the channel
Convenience retailers set to continue to lead growth in grocery retailers
Table 53 Convenience Retailers: Value Sales, Outlets and Selling Space 2017-2022
Table 54 Convenience Retailers: Value Sales, Outlets and Selling Space: % Growth 2017-2022
Table 55 Sales in Convenience Retailers by Channel: Value 2017-2022
Table 56 Sales in Convenience Retailers by Channel: % Value Growth 2017-2022
Table 57 Convenience Retailers GBO Company Shares: % Value 2018-2022
Table 58 Convenience Retailers GBN Brand Shares: % Value 2019-2022
Table 59 Convenience Retailers LBN Brand Shares: Outlets 2019-2022
Table 60 Convenience Retailers Forecasts: Value Sales, Outlets and Selling Space 2022-2027
Table 61 Convenience Retailers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2022-2027
Table 62 Forecast Sales in Convenience Retailers by Channel: Value 2022-2027
Table 63 Forecast Sales in Convenience Retailers by Channel: % Value Growth 2022-2027
Supermarkets in Chile
Supermarkets incorporate new technologies and continue expansion plans
SMU invests in increasing its online capability with the launch of Unimarc.cl
Private label continues to be key a differentiator for chained supermarket brands
Inflation expected to continue to affect consumers over the forecast period, even as it slows
Independent supermarkets remain strong
E-commerce and omnichannel set to continue to affect development of in-store sales
Table 64 Supermarkets: Value Sales, Outlets and Selling Space 2017-2022
Table 65 Supermarkets: Value Sales, Outlets and Selling Space: % Growth 2017-2022
Table 66 Supermarkets GBO Company Shares: % Value 2018-2022
Table 67 Supermarkets GBN Brand Shares: % Value 2019-2022
Table 68 Supermarkets LBN Brand Shares: Outlets 2019-2022
Table 69 Supermarkets Forecasts: Value Sales, Outlets and Selling Space 2022-2027
Table 70 Supermarkets Forecasts: Value Sales, Outlets and Selling Space: % Growth 2022-2027
Hypermarkets in Chile
Lider continues to support its strategy of low prices for staples
Despite no new outlets in 2022, remodelling and repairs continue
Role of e-commerce in the business starts to level off as retailers refocus on omnichannel
Omnichannel set to continue to dominate
Q-commerce fails to deliver the promised disruption to grocery delivery
Differentiation to continue to come from the number of products offered
Table 71 Hypermarkets: Value Sales, Outlets and Selling Space 2017-2022
Table 72 Hypermarkets: Value Sales, Outlets and Selling Space: % Growth 2017-2022
Table 73 Hypermarkets GBO Company Shares: % Value 2018-2022
Table 74 Hypermarkets GBN Brand Shares: % Value 2019-2022
Table 75 Hypermarkets LBN Brand Shares: Outlets 2019-2022
Table 76 Hypermarkets Forecasts: Value Sales, Outlets and Selling Space 2022-2027
Table 77 Hypermarkets Forecasts: Value Sales, Outlets and Selling Space: % Growth 2022-2027
Discounters in Chile
Bodega ACuenta remains dominant in discounters
National players continue to dominate discounters
Justo y Bueno, owner of Erbi, continues to deal with reorganisation, and stalls Chile investment
Private label gains importance in an environment of reduced spending power
Omnichannel to remain a key element and differentiator for Mayorista 10 and Bodega ACuenta
Table 78 Discounters: Value Sales, Outlets and Selling Space 2017-2022
Table 79 Discounters: Value Sales, Outlets and Selling Space: % Growth 2017-2022
Table 80 Discounters GBO Company Shares: % Value 2018-2022
Table 81 Discounters GBN Brand Shares: % Value 2019-2022
Table 82 Discounters LBN Brand Shares: Outlets 2019-2022
Table 83 Discounters Forecasts: Value Sales, Outlets and Selling Space 2022-2027
Table 84 Discounters Forecasts: Value Sales, Outlets and Selling Space: % Growth 2022-2027
Small Local Grocers in Chile
More difficult 2022 for small local grocers due to inflation
Innovation and specialisation key elements going forward
Small local grocers will come out the other side modernised
Despite modernisation, the channel will continue to lose ground to other grocery channels
Table 85 Small Local Grocers: Value Sales, Outlets and Selling Space 2017-2022
Table 86 Small Local Grocers: Value Sales, Outlets and Selling Space: % Growth 2017-2022
Table 87 Small Local Grocers Forecasts: Value Sales, Outlets and Selling Space 2022-2027
Table 88 Small Local Grocers Forecasts: Value Sales, Outlets and Selling Space: % Growth 2022-2027
General Merchandise Stores in Chile
Players work hard at rethinking their stores
Private label gains importance in an environment of reduced spending power
La Polar continues to deal with issues
Expansion should remain slow over the forecast period
Omnichannel and strategies to connect consumers to stores likely in the forecast period
Leveraging of financial retail key to expand payment options
Table 89 General Merchandise Stores: Value Sales, Outlets and Selling Space 2017-2022
Table 90 General Merchandise Stores: Value Sales, Outlets and Selling Space: % Growth 2017-2022
Table 91 Sales in General Merchandise Stores by Channel: Value 2017-2022
Table 92 Sales in General Merchandise Stores by Channel: % Value Growth 2017-2022
Table 93 General Merchandise Stores GBO Company Shares: % Value 2018-2022
Table 94 General Merchandise Stores GBN Brand Shares: % Value 2019-2022
Table 95 General Merchandise Stores LBN Brand Shares: Outlets 2019-2022
Table 96 General Merchandise Stores Forecasts: Value Sales, Outlets and Selling Space 2022-2027
Table 97 General Merchandise Stores Forecasts: Value Sales, Outlets and Selling Space: % Growth 2022-2027
Table 98 Forecast Sales in General Merchandise Stores by Channel: Value 2022-2027
Table 99 Forecast Sales in General Merchandise Stores by Channel: % Value Growth 2022-2027
Apparel and Footwear Specialists in Chile
Second-hand stores and initiatives continue to be well-received by consumers
Small nationally produced brands grow in the country, highlighting slow fashion
Inflation is still on everyone’s mind
Adding new categories brings continued growth for apparel and footwear specialists
E-commerce stabilises, but younger generations will continue to look for personalisation in the channel
Product differentiation and services the future of the channel
Table 100 Apparel and Footwear Specialists: Value Sales, Outlets and Selling Space 2017-2022
Table 101 Apparel and Footwear Specialists: Value Sales, Outlets and Selling Space: % Growth 2017-2022
Table 102 Apparel and Footwear Specialists GBO Company Shares: % Value 2018-2022
Table 103 Apparel and Footwear Specialists GBN Brand Shares: % Value 2019-2022
Table 104 Apparel and Footwear Specialists LBN Brand Shares: Outlets 2019-2022
Table 105 Apparel and Footwear Specialists Forecasts: Value Sales, Outlets and Selling Space 2022-2027
Table 106 Apparel and Footwear Specialists Forecasts: Value Sales, Outlets and Selling Space: % Growth 2022-2027
Appliances and Electronics Specialists in Chile
Inflation affects demand, leading more and more consumers to choose financing options
Increased criminal activity affects retailers and consumers
E-commerce and department stores still the main competition for appliances and electronics specialists
E-commerce and omnichannel set to continue to affect the development of in-store sales
Manufacturers of appliances and electronics expand their store networks
Specialists to continue to expand their affordable product catalogues with the latest innovations
Table 107 Appliances and Electronics Specialists: Value Sales, Outlets and Selling Space 2017-2022
Table 108 Appliances and Electronics Specialists: Value Sales, Outlets and Selling Space: % Growth 2017-2022
Table 109 Appliances and Electronics Specialists GBO Company Shares: % Value 2018-2022
Table 110 Appliances and Electronics Specialists GBN Brand Shares: % Value 2019-2022
Table 111 Appliances and Electronics Specialists LBN Brand Shares: Outlets 2019-2022
Table 112 Appliances and Electronics Specialists Forecasts: Value Sales, Outlets and Selling Space 2022-2027
Table 113 Appliances and Electronics Specialists Forecasts: Value Sales, Outlets and Selling Space: % Growth 2022-2027
Home Products Specialists in Chile
IKEA starts operations, but has a rocky launch
SuperZoo helps pet shops and superstores see steady growth
Home improvement and gardening stores benefits from rising interest rates and home prices
IKEA will ensure renewed dynamism over the forecast period
Omnichannel still the buzzword, and innovative initiatives set to grow
Pet shops and superstores still has ample room for growth
Table 114 Home Products Specialists: Value Sales, Outlets and Selling Space 2017-2022
Table 115 Home Products Specialists: Value Sales, Outlets and Selling Space: % Growth 2017-2022
Table 116 Sales in Home Products Specialists by Channel: Value 2017-2022
Table 117 Sales in Home Products Specialists by Channel: % Value Growth 2017-2022
Table 118 Home Products Specialists GBO Company Shares: % Value 2018-2022
Table 119 Home Products Specialists GBN Brand Shares: % Value 2019-2022
Table 120 Home Products Specialists LBN Brand Shares: Outlets 2019-2022
Table 121 Home Products Specialists Forecasts: Value Sales, Outlets and Selling Space 2022-2027
Table 122 Home Products Specialists Forecasts: Value Sales, Outlets and Selling Space: % Growth 2022-2027
Table 123 Forecast Sales in Home Products Specialists by Channel: Value 2022-2027
Table 124 Forecast Sales in Home Products Specialists by Channel: % Value Growth 2022-2027
Health and Beauty Specialists in Chile
Pharmacies continues expansion into new product offerings
Optical goods stores experiences growth, but continues to feel the pressure from online players
Store remodelling and new product lines bring dynamism to beauty specialists
Competition from department stores and informal retail to continue to pressure beauty specialists
Increases in prices to continue to help promotional activity
No movements in ownership or new names confirmed for the forecast period
Table 125 Health and Beauty Specialists: Value Sales, Outlets and Selling Space 2017-2022
Table 126 Health and Beauty Specialists: Value Sales, Outlets and Selling Space: % Growth 2017-2022
Table 127 Sales in Health and Beauty Specialists by Channel: Value 2017-2022
Table 128 Sales in Health and Beauty Specialists by Channel: % Value Growth 2017-2022
Table 129 Health and Beauty Specialists GBO Company Shares: % Value 2018-2022
Table 130 Health and Beauty Specialists GBN Brand Shares: % Value 2019-2022
Table 131 Health and Beauty Specialists LBN Brand Shares: Outlets 2019-2022
Table 132 Health and Beauty Specialists Forecasts: Value Sales, Outlets and Selling Space 2022-2027
Table 133 Health and Beauty Specialists Forecasts: Value Sales, Outlets and Selling Space: % Growth 2022-2027
Table 134 Forecast Sales in Health and Beauty Specialists by Channel: Value 2022-2027
Table 135 Forecast Sales in Health and Beauty Specialists by Channel: % Value Growth 2022-2027
Vending in Chile
Vending product diversification suffers on the back of the pandemic
New payment methods add some dynamism to the channel
Unmanned solutions could be a growth area for vending
Convenience stores and third party delivery players increase the competition
Table 136 Vending by Category: Value 2017-2022
Table 137 Vending by Category: % Value Growth 2017-2022
Table 138 Vending GBO Company Shares: % Value 2018-2022
Table 139 Vending GBN Brand Shares: % Value 2019-2022
Table 140 Vending Forecasts by Category: Value 2022-2027
Table 141 Vending Forecasts by Category: % Value Growth 2022-2027
Direct Selling in Chile
Natura continues to lead direct selling
Consumer health direct selling loses ground as consumers limit purchases and turn to other channels
Beauty and personal care direct selling sees increased pressure from competing channels
Omnichannel and use of credit set to impact forecast years
Leveraging experiences will be the next challenge for direct sellers
Number of agents set to experience ups and downs
Table 142 Direct Selling by Category: Value 2017-2022
Table 143 Direct Selling by Category: % Value Growth 2017-2022
Table 144 Direct Selling GBO Company Shares: % Value 2018-2022
Table 145 Direct Selling GBN Brand Shares: % Value 2019-2022
Table 146 Direct Selling Forecasts by Category: Value 2022-2027
Table 147 Direct Selling Forecasts by Category: % Value Growth 2022-2027
Retail E-Commerce in Chile
E-commerce continues to rise, but shows signs of having peaked in terms of growth, entering its next stage
Foods and appliances and electronics continue to capture consumer preference
Informal markets continue to grow and slow growth in e-commerce
Growth of marketplaces and the possible arrival of Amazon to mark the forecast period
Layering of engagement and experiences key for e-commerce
Logistics is still a sore point for the industry
Table 148 Retail E-Commerce by Product and Category: Value 2017-2022
Table 149 Retail E-Commerce by Product and Category: % Value Growth 2017-2022
Table 150 Retail E-Commerce GBO Company Shares: % Value 2018-2022
Table 151 Retail E-Commerce GBN Brand Shares: % Value 2019-2022
Table 152 Forecast Retail E-Commerce by Product and Category: Value 2022-2027
Table 153 Forecast Retail E-Commerce by Product and Category: % Value Growth 2022-2027