The lockdown period that was introduced in 2020 reduced mobility, and forced Italians to stay home for months, minimising visits to self-service cafeterias. This was coupled with the travel and tourism crisis, with flights cancelled and airport closures, further impacting trade.
Self-service cafeterias responded to the outbreak of COVID-19 in 2020, aligning to consumers’ needs by limiting the contact between staff and customers, as well as reducing queues. Consumers wanted safety, as well as convenience and speed, and players took measures to respond to these demands.
Issues relating to the spread of COVID-19 and food safety were huge barriers for canteen and buffet-style self-service players, throughout 2020. This was due to the potential transmission of the disease through shared platters, cutlery and open buffets, and as such, big changes had to be made in these locations.
Across the forecast period, safety will remain the priority for Italian consumers. Therefore, self-service cafeterias are expected to communicate the safety protocols they have put in place to consumers, respecting the government's ongoing regulations and rules, in line with the threat of COVID-19.
Over the coming years, it will be important for self-service cafeterias to continue improving and expanding on their delivery and takeaways systems, responding to the increased consumer base created during the COVID-19 pandemic, while continuing to expand their consumer base. Players will also focus on adequate packaging, menus and food, that are suitable for secure delivery.
Following the outbreak of COVID-19, interest in health and wellness increased, as consumers were keen to remain fit and healthy against the threat of the virus. As such, over the forecast period, it is expected that self-service cafeterias will increasingly focus on healthy food.
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This report originates from Passport, our Self-Service Cafeterias research and analysis database.
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