The first diagnosed case of Coronavirus (COVID-19) in Brazil was in late February 2020. This soon brought a series of lockdown measures to break community transmission of the virus, as numbers of confirmed COVID-19 cases and deaths quickly increased.
Self-service cafeterias is highly anchored in the in-person experience in dining areas, with customers sharing the same silverware in the process of plating their meals. This made self-service cafeterias one of the least safe foodservice categories in which to dine.
One of the key customer groups in self-service cafeterias is composed of office workers in search of a place to have a low-priced lunch. For this reason, most self-service cafeterias in Brazil operate only at lunch times, and they are typically closed in the evening.
The mass vaccination programme in Brazil is expected to take longer to complete than in many other countries, including others in the region like Chile. In this sense, foodservice as a whole is set to continue to suffer from lockdowns and temporary restrictions to operations throughout 2021 and into 2022.
Given the anticipated strong lingering effects of COVID-19 on self-service cafeterias, players will have to continue to adapt their operations in similar ways to their efforts during the pandemic. For example, they need to increase their focus on offering plated meals, so that consumers do not have to serve themselves in the outlet or for home-delivery/takeaway.
Self-service cafeterias face more difficulties than other foodservice categories due to the pandemic, as they are less able to rely on home delivery and takeaway services to generate cash flow. However, self-service cafeterias have adapted to deliver plated meals to online customers.
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This report originates from Passport, our Self-Service Cafeterias research and analysis database.
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