Even though consumers are returning to dine-in, visits to restaurants are expected to continue to be restricted to a small part of the population in the short term. Besides, online orders will remain a habit maintaining relevance throughout the forecast period, even though with the lifting of restrictions and reduced disposable incomes, consumers could turn to takeaway options instead of home delivery to avoid delivery fees.
Most self-service cafeterias in Brazil are independent businesses that have as key customers office workers who are looking for a tasty meal at a good price during their lunch break. For this reason, it is not uncommon to find self-service cafeterias located downtown, near corporate areas, which either operate only on work days at lunchtime, or combine another business model, such as a café or bar, to extend their offer.
Divino Fogão, the leading self-service cafeteria chain in Brazil, launched multiple initiatives in 2022 to drive its recovery, with examples that range from updates to the menu to adapting its restaurant formats. These actions have different objectives, such as attracting more customers back to its restaurants, expanding its operations to more locations, improving its presence in delivery, whilst maximising profitability from its kitchen operations, and enhancing its presence in the digital environment.
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Self-Service Cafeterias
Self-service cafeterias are outlets where there is no (or limited) service content. Rather than table service, there are food-serving counters/stalls where customers take the food they require as they walk along, placing it on a tray. In addition, there are often stations where customers order food and wait while it is prepared, particularly for items such as hamburgers or tacos which must be served hot and can be prepared quickly. For some food and drink items, customers collect an empty container, pay at the check-out, and fill the container after check-out. Free second servings are often allowed under this system. For legal purposes (and the consumption patterns of customers), this system is rarely or never used for alcoholic beverages. Self-service cafeterias do not have a cover charge, customers are either charged a flat rate for admission (as in a buffet) or pay at the check-out for each item. Some cafeterias also charge by weight. Self-service cafeterias resemble contract catering self-service cafeterias such as canteens, dining halls and cafeterias located within institutions such as a large office building, school and universities. However, fully captive contract self-service cafeterias are excluded from consumer foodservice. Unlike fast food, self-service cafeterias feature a menu comprising full, regular meals, often with a large choice of first course, main course and desserts. As cafeterias can effectively serve large number of customers with comparatively few employees, they are often found within larger complexes, for example, department stores, shopping malls, travel foodservice (motorways stations, railway stations, airports). Self-service cafeteria examples include: Ciao (Autogrill), Flunch (Agapes Restauration SA), IKEA (Inter Ikea Systems BV)
See All of Our DefinitionsThis report originates from Passport, our Self-Service Cafeterias research and analysis database.
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